79 questions from our users

Susan Toby
Susan Tobyasked

Someone placed my wiltshire knife back in the wrong way and now it is stuck and i cant get it out of sleeve. Can you help



1 answer
Wiltshire
Customer ServiceWiltshireSend a private message
Susan Toby
Susan Tobyasked

Someone put my wiltshire knife back the wrong way in and now its stuck and wont come out. Advice please

No answers
Julie OH
Julie OHasked

I purchased a new Wiltshire Knife only a month ago and I am so disappointed at the lack of sharpness..its blunt...why???? will you replace it???

No answers
kerry
kerryasked

how do I remove my stay sharp paring knife from the holder. It is band new. I put it in the scabbard for storage in knife drawer. It is in the correct way



2 answers
Wiltshire
Customer ServiceWiltshireSend a private message
kerry
kerry

I hope you realise I sent my enquiry 6 months ago. My knife is stuck in the scabbard and I have never used it

Simon OA
Simon OAasked

My carving knife,s handle gets quite sticky when not in use

1 answer
Wiltshire
Customer ServiceWiltshireSend a private message
Amanda S.
Amanda S.asked

I have a Wiltshire stay sharp pair of scissors with a sharpening case.
What I don't understand is how to sharpen the scissors.
Are the scissors sharpened by just inserting the scissors into the case, both blades at a time (with the scissors closed)?
Or do the blades need to be opened and inserted into the case one at a time? If so which way round do they need to go into the sharpening case?

The instructions on the packaging are really vague and do not explain this.

No answers
bernice hart
bernice hartasked

where can i buy a replacement sharpener insert for knife block

2 answers
Wiltshire
Customer ServiceWiltshireSend a private message
Nicole C.
Nicole C.
Irene W.
Irene W.asked

How do I remove the inner sharpener from the outer casing please? One of them won’t pull out. It’s the paring knife which is separate on its own. Thanks

No answers
Ian
Ianasked

Hi, can I purchase a new insert block sharpener for my timber block?

No answers
Bill
Billasked

To what angle are Wiltshire knives sharpened?

No answers
Joyce S.
Joyce S.asked

I accidentally put the knife in upside down. Now it's stuck! Help to remove please.....

1 answer
Didis
Didis

Hi Joyce - I did the same thing a while back - spray inside with WD40, leave for 5 mins then push pull till knife comes out - voila! - best to put red nail polish dot on top of sharpener - Regards, Di

Shane P.
Shane P.asked

Ive taken the insert out to clean and thought I would do it thoroughly and now its in pieces, is there rebuild instructions for the insert I noticed some bits were numbered and can sort of put it together but a actual instruction set would be nice.

1 answer
Irene W.
Irene W.

How did you get the insert out? I can’t figure out how to get mine out. Thanks

Phyllis
Phyllisasked

I have stay sharp scissors but can’t get them into the stay sharp holder. Is there something I can do?

2 answers
Phyllis
Phyllis

Waiting for an answer.

Wiltshire
Customer ServiceWiltshireSend a private message
MARK
MARKasked

Can you get a replacement sharpener

1 answer
Wiltshire
Customer ServiceWiltshireSend a private message
deemz37.nt
deemz37.ntasked

Hello knife is stuck in sharpener as wrong side inserted.so plz if u guide how to remove it?

2 answers
Wiltshire
Customer ServiceWiltshireSend a private message
Karen S.
Karen S.

Tried lubrication and the pushing and pulling as advised above, but no go. Then got a rubber mallet and gave the sharpener a knock and voila - out!!!!

Agigrated
Agigratedasked

Are wiltshire knifes stainless steel.as mine has stared to rust.it is 12 months old

1 answer
Wiltshire
Customer ServiceWiltshireSend a private message

Good Afternoon Agigrated please email images to the below email address & one our customer service reps will be in contact with you . [email protected]
Regards
The Wiltshire Team

Karen D.
Karen D.asked

Can the scabbard inserts be purchased separately. Knife is fine I feel the insert in scabbard needs replacibg.

No answers
Linda J.
Linda J.asked

I need a replacement insert for 13cm blade, where can I get one?

1 answer
Wiltshire
Customer ServiceWiltshireSend a private message

Hello Linda
Thank you for your enquiry please email [email protected]
Regards
Wiltshire Customer Service

Michael P.
Michael P.asked

I need a replacement sharpener insert for my wiltshire knife block, probably at least 10 years old

No answers
Archie3
Archie3asked

Does it matter which way round my stay sharp knife goes in the scabbard

No answers
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