Wiltshire Staysharp Questions & Answers
79 questions from our users
Someone placed my wiltshire knife back in the wrong way and now it is stuck and i cant get it out of sleeve. Can you help
Hi Susan,
We're so sorry to hear this. We would be most grateful if you could email our team at [email protected] and we can have a Customer Service Representative assist you further.
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Someone put my wiltshire knife back the wrong way in and now its stuck and wont come out. Advice please
I purchased a new Wiltshire Knife only a month ago and I am so disappointed at the lack of sharpness..its blunt...why???? will you replace it???
how do I remove my stay sharp paring knife from the holder. It is band new. I put it in the scabbard for storage in knife drawer. It is in the correct way
Hi Kerry.
We're so sorry to hear that this has happened. We would be most grateful if you could email our team at [email protected] and one of our Customer Service Representatives will be able to assist you further.
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I hope you realise I sent my enquiry 6 months ago. My knife is stuck in the scabbard and I have never used it
My carving knife,s handle gets quite sticky when not in use
Hi Simon,
We suggest rubbing Coconut Oil on the handle of your Carving Knife. Allow it to sit on the surface for 5-10 minutes then thoroughly wash the knife with warm soapy water.
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Read moreKind Regards, Wiltshire Team
I have a Wiltshire stay sharp pair of scissors with a sharpening case.
What I don't understand is how to sharpen the scissors.
Are the scissors sharpened by just inserting the scissors into the case, both blades at a time (with the scissors closed)?
Or do the blades need to be opened and inserted into the case one at a time? If so which way round do they need to go into the sharpening case?
The instructions on the packaging are really vague and do not explain this.
where can i buy a replacement sharpener insert for knife block
Good Afternoon Bernice
Unfortunately the sharpeners aren't available individually .
I do apologise for the inconvenience....
Why wouldn’t the sharpener insert be available to replace? That seems silly. My knives are fine (love them), the block is fine. Only thing wrong is the sharpener insert finally wore out (to be fair I’...
Read moreve had it for a lot of years). Seems ridiculous to have to buy a whole new set (mine was $80 when it was bought ages ago so imagine it’ll be much more now) just for the sharpener.How do I remove the inner sharpener from the outer casing please? One of them won’t pull out. It’s the paring knife which is separate on its own. Thanks
Hi, can I purchase a new insert block sharpener for my timber block?
To what angle are Wiltshire knives sharpened?
I accidentally put the knife in upside down. Now it's stuck! Help to remove please.....
Hi Joyce - I did the same thing a while back - spray inside with WD40, leave for 5 mins then push pull till knife comes out - voila! - best to put red nail polish dot on top of sharpener - Regards, Di
Ive taken the insert out to clean and thought I would do it thoroughly and now its in pieces, is there rebuild instructions for the insert I noticed some bits were numbered and can sort of put it together but a actual instruction set would be nice.
I have stay sharp scissors but can’t get them into the stay sharp holder. Is there something I can do?
Hi Phyllis,
We're sorry to hear you are having trouble with our Staysharp Knives. We would be most grateful if you could email our team with images of your item at [email protected] and a...
Can you get a replacement sharpener
Hi Mark,
Unfortunately, the Knife Sharpening insert is not available to be replaced alone. We apologise for the inconvenience caused.
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Hello knife is stuck in sharpener as wrong side inserted.so plz if u guide how to remove it?
Hi Deemz37.nt,
We would be most grateful if you could email our team an image of the Knife/Scabbard at [email protected] and a Customer Service Representative will be able so assist you. ...
Read more Regards, Wiltshire TeamTried lubrication and the pushing and pulling as advised above, but no go. Then got a rubber mallet and gave the sharpener a knock and voila - out!!!!
Are wiltshire knifes stainless steel.as mine has stared to rust.it is 12 months old
Good Afternoon Agigrated please email images to the below email address & one our customer service reps will be in contact with you . [email protected]
Regards
The Wiltshire Team
Can the scabbard inserts be purchased separately. Knife is fine I feel the insert in scabbard needs replacibg.
I need a replacement insert for 13cm blade, where can I get one?
Hello Linda
Thank you for your enquiry please email [email protected]
Regards
Wiltshire Customer Service
I need a replacement sharpener insert for my wiltshire knife block, probably at least 10 years old
Does it matter which way round my stay sharp knife goes in the scabbard
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