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Reviews

4.6

587 reviews
5
(504)
4
(19)
3
(5)
2
(6)
1
(53)
  • Product Quality
    4.2 (32)
  • Return Claim MadeYes (5) · No (28)
  • Customer Service
    4.3 (36)
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Fantastic service

published

I had my washing machine fixed by Jamie last week. Jamie was extremely polite and professional. Thank you Jamie and woolleys.

Jatinder

JatinderCranbourne

  • 2 reviews

Wish I bought new washing machine rather than getting serviced

published

Excellent

published

Service person advised me of his expected arrival time, gave good advice and fixed the problem (worn brushes on washing machine -12 yo Bosch) Did need second visit as we replaced pump as well -preventive maintenance -my choice.

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Fantastic service and excellent result.

published

Technician was very polite, was more than happy for me to ask questions as he was working and prompt identified and repaired the issue with our Washing machine. He also happily allowed me to take the opportunity to clean the area. Job Ref.649368



Lew

Lew

  • 2 reviews

Great customer service.

published

We had our dishwasher serviced to day and would consider the attention given to be first class. The serviceman (Dan) was a good example of great customer service …. prompt, polite, professional, it doesn't get any better than this … well done.

Great service

published

Technician Jamie was very efficient and friendly. Very satisfied with the service. Arrived on time to do the recall on my washing machine.

Very happy costumer

published

Jamie was amazing . Very polite, very friendly,very professional. Will be telling my friends about Woolley. Could not fault anything about how Jamie approached the problem with
My dishwasher. Once again thank you Jamie. You are a credit to the company.

Servicing our dishwasher

published

Serviceman was polite, pleasant, answered all my questions about our dishwasher's non-performance, and rectified it. He left the area dry and clean. I'd be happy to recommend your firm to friends who have problems with their dishwasher.

Indi

IndiMount Waverly

Perfect job! Got the job done!

published

Done extremely well with my washing machine. Fixed it and made it work so much better. It was done quickly and efficiently.

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Prompt and effective dryer repair

published

Woolleys was excellent. Got an appointment within 24 hours. Emilio was prompt and fixed my dryer with little fuss. thanks

Fantastic service by Emilio

published

Service was handled very seamlessly from appointment through to actual service. Emilio was punctual, helpful, and very efficient. He came in and out in about 30 minutes fixing my washing machine. Highly recommended.

Janet F

Janet FMelbourne

  • 2 reviews

Brian was brilliant

published

Brian was punctual and courteous, he was very knowledgable and repaired my oven efficiently. He was able to quickly identify the problem and had all tools required to get the job done in a timely manner. I would highly recommend.

Love it

published

Jamie was a fantastic help today fixing my washing machine. He was very professional in his job thank you every much Jamie

Michael

Michael

  • 2 reviews

Samsung dishwasher faulty

published

We have a Samsung dishwasher which had a water error. Jamie from Woolleys promptly came out, diagnosed the fault and took the machine away. He said it would be 4 days to fix and it was. He returned the machine and reinstalled. Samsung warranty is great. Jamie is excellent; he has both a customer service approach and, better still, knows his technical stuff and can clearly explain just about anything. Highly recommend him personally.

Bee

Bee

  • 2 reviews

Great Service

published

Scott attended to fix my Beko washer, had a new motor with him when he arrived. Determined that it was needed from description of fault given when service was booked with a very friendly operator. Scott rang to let me know what time he would arrive and was spot on with the time. Efficient, knowledgeable and friendly. Very happy with my service from Woolley Appliances. Thank you

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Bosch dishwasher faulty

published

We have a Bosch dishwasher that was tripping the power fuse when in use. A member of the Wooleys Appliance Service team came to repair the dishwasher for us. He was on time, very professional and did a great job in getting our dishwasher working properly again, but most importantly provided he provided some excellent advice on how to best use our dishwasher. Information that should have been provided by the sales person when we first purchased the dishwasher. Very happy with the service we received.

Michelle

Michelle

  • 2 reviews
  • 3 likes

Amazing service from Charlie

published

Charlie recently attended to fix a noisy fridge. He went above and beyond. So friendly and informative too. Not only did he fix the issue but also another issue that I did not mention when I made the call.

Fillipo

FillipoMelbourne

Brilliant Fix for Samsung Side by Side

published

15 year old Samsung side by side fridge. Failure of defrost heater in fridge section. Charlie attended. Came with all the right spare parts. Fix is a bit complicated because the heater element can not be purchased separately but comes with the evaporator coil. Not practicable to fix entire assembly because it requires brazing of refrigerant lines and re-gassing with refrigerant. So the heater element needs to be separated from the new assembly and refitted to the existing evaporator coil, a lot of mucking about (how silly is this!). Charlie has a wealth of product knowledge and the service fee was very reasonable. I am a very happy customer. Phillip.

Philip C

Philip CMelbourne

  • 2 reviews

A perfect result from an expert technician

published

Our Samsung fridge stopped making ice. A major disaster. After a few stumbles with the Woolley telephone system we organised an appointment today. The window for the appointment was 12 noon to 3 pm. At a little after 12 we received a phone call from Travis and he arrived promptly. With the history given Travis had the necessary parts and within minutes confirmed the problem and he had it fixed within a few more minutes. A clean neat job from a clean neat professional (giant) man. No mess afterwards just a smile and a friendly hand shake to finish the visit. Thanks Travis

Scarfinn

ScarfinnMelbourne

Euro Dishwasher

published

Good afternoon,

I would like to thank Woolley for their professionalism, speed of service and particular Ronnie who came to my house to fix my Euro dishwasher under warranty. From the time I contacted Euro the process was seamless and efficient. Once again thank you to Ronnie from Woolley for a great job.

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