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Fantastic service
I had my washing machine fixed by Jamie last week. Jamie was extremely polite and professional. Thank you Jamie and woolleys.
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JatinderCranbourne
- 2 reviews
Wish I bought new washing machine rather than getting serviced
I was told by good guys that Woolley services will ring to arrange to fix my washing machine but I have to organise after waiting 2 days for their call. Machine picked up to fix and taken to workshop. Nobody updated any information when it will be ready. I have follow up and ring. It took more than a week to to fix. Though the machine is ready, nobody rang and fix time to delivery. After I enquirers again I have been offered 5 days time to deliver. And I will be without washing machine for 3 weekends. I am still unsure when I will receive the m...Read more
achine. The receptionist was very rude and seems like she was doing me a favour to get my machine fixed and unable to answer my queries. The only answer she has was depends on the job. The only good thing was machanic was very kind and helpful, professional. Unfortunately I have to buy new machine and I request never choose woolies and never pay for extended warranty to good guys. It was a trap.Similar opinion? Write a review on ieatwords.com.au!
Excellent
Service person advised me of his expected arrival time, gave good advice and fixed the problem (worn brushes on washing machine -12 yo Bosch) Did need second visit as we replaced pump as well -preventive maintenance -my choice.
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Fantastic service and excellent result.
Technician was very polite, was more than happy for me to ask questions as he was working and prompt identified and repaired the issue with our Washing machine. He also happily allowed me to take the opportunity to clean the area. Job Ref.649368
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Lew
- 2 reviews
Great customer service.
We had our dishwasher serviced to day and would consider the attention given to be first class. The serviceman (Dan) was a good example of great customer service …. prompt, polite, professional, it doesn't get any better than this … well done.
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Great service
Technician Jamie was very efficient and friendly. Very satisfied with the service. Arrived on time to do the recall on my washing machine.
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Very happy costumer
Jamie was amazing . Very polite, very friendly,very professional. Will be telling my friends about Woolley. Could not fault anything about how Jamie approached the problem with
My dishwasher. Once again thank you Jamie. You are a credit to the company.
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Servicing our dishwasher
Serviceman was polite, pleasant, answered all my questions about our dishwasher's non-performance, and rectified it. He left the area dry and clean. I'd be happy to recommend your firm to friends who have problems with their dishwasher.
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IndiMount Waverly
Perfect job! Got the job done!
Done extremely well with my washing machine. Fixed it and made it work so much better. It was done quickly and efficiently.
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Prompt and effective dryer repair
Woolleys was excellent. Got an appointment within 24 hours. Emilio was prompt and fixed my dryer with little fuss. thanks
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Fantastic service by Emilio
Service was handled very seamlessly from appointment through to actual service. Emilio was punctual, helpful, and very efficient. He came in and out in about 30 minutes fixing my washing machine. Highly recommended.
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Janet FMelbourne
- 2 reviews
Brian was brilliant
Brian was punctual and courteous, he was very knowledgable and repaired my oven efficiently. He was able to quickly identify the problem and had all tools required to get the job done in a timely manner. I would highly recommend.
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Love it
Jamie was a fantastic help today fixing my washing machine. He was very professional in his job thank you every much Jamie
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Michael
- 2 reviews
Samsung dishwasher faulty
We have a Samsung dishwasher which had a water error. Jamie from Woolleys promptly came out, diagnosed the fault and took the machine away. He said it would be 4 days to fix and it was. He returned the machine and reinstalled. Samsung warranty is great. Jamie is excellent; he has both a customer service approach and, better still, knows his technical stuff and can clearly explain just about anything. Highly recommend him personally.
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Bee
- 2 reviews
Great Service
Scott attended to fix my Beko washer, had a new motor with him when he arrived. Determined that it was needed from description of fault given when service was booked with a very friendly operator. Scott rang to let me know what time he would arrive and was spot on with the time. Efficient, knowledgeable and friendly. Very happy with my service from Woolley Appliances. Thank you
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Bosch dishwasher faulty
We have a Bosch dishwasher that was tripping the power fuse when in use. A member of the Wooleys Appliance Service team came to repair the dishwasher for us. He was on time, very professional and did a great job in getting our dishwasher working properly again, but most importantly provided he provided some excellent advice on how to best use our dishwasher. Information that should have been provided by the sales person when we first purchased the dishwasher. Very happy with the service we received.
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Michelle
- 2 reviews
- 3 likes
Amazing service from Charlie
Charlie recently attended to fix a noisy fridge. He went above and beyond. So friendly and informative too. Not only did he fix the issue but also another issue that I did not mention when I made the call.
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FillipoMelbourne
Brilliant Fix for Samsung Side by Side
15 year old Samsung side by side fridge. Failure of defrost heater in fridge section. Charlie attended. Came with all the right spare parts. Fix is a bit complicated because the heater element can not be purchased separately but comes with the evaporator coil. Not practicable to fix entire assembly because it requires brazing of refrigerant lines and re-gassing with refrigerant. So the heater element needs to be separated from the new assembly and refitted to the existing evaporator coil, a lot of mucking about (how silly is this!). Charlie has a wealth of product knowledge and the service fee was very reasonable. I am a very happy customer. Phillip.
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Philip CMelbourne
- 2 reviews
A perfect result from an expert technician
Our Samsung fridge stopped making ice. A major disaster. After a few stumbles with the Woolley telephone system we organised an appointment today. The window for the appointment was 12 noon to 3 pm. At a little after 12 we received a phone call from Travis and he arrived promptly. With the history given Travis had the necessary parts and within minutes confirmed the problem and he had it fixed within a few more minutes. A clean neat job from a clean neat professional (giant) man. No mess afterwards just a smile and a friendly hand shake to finish the visit. Thanks Travis
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ScarfinnMelbourne
Euro Dishwasher
Good afternoon,
I would like to thank Woolley for their professionalism, speed of service and particular Ronnie who came to my house to fix my Euro dishwasher under warranty. From the time I contacted Euro the process was seamless and efficient. Once again thank you to Ronnie from Woolley for a great job.
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