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Reviews

4.6

587 reviews
5
(504)
4
(19)
3
(5)
2
(6)
1
(53)
  • Product Quality
    4.2 (32)
  • Return Claim MadeYes (5) · No (28)
  • Customer Service
    4.3 (36)
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K Wilson

K WilsonGreater Melbourne (Inner), VIC

Shocking service - damaged appliance and won't take calls

published
Ian P

Ian PGreater Melbourne (Inner), VIC

Very pleased

published

I took my Samsung Powerbot vacuum cleaner to Woolley when it lost its little electric mind. Its beater was also making a horrible noise (a previous repairer had failed to remedy this). Woolley restored my Powerbot to rude health (under warranty) and I am very happy with the outcome. 10 out of 10.



Gale H

Gale HPakenham

  • 2 reviews
  • 1 like

Hopeless

published

Siemens washing machine powering off mid cycle... 4 callouts,( 1 fee of $165-00) new circuit board on 3rd visit ( $400 but not paid yet) and now doesnt work at all.Now they are wanting $170 to take the machine to the workshop...
If you have a Bosch or Siemens machine, find someone else.

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  • Verified customer

Excellent Service

published

Prompt service on short notice call - excellent customer service by technician (Ryan). Will definitely use Woolley Appliance Services again.

Very good job

published

The person who came was attentive, and seemed sincere in wanting to fix and help. Excellent job, thank you for your service. We are happy.

Amazing company

published

Fantastic couldn't fault anything from the contact to the tradesman who came Thankyou Woolley Appliance
Would recommend them to anyone

Perfectly professional

published

The plumber arrived on time. He was honest with regard to the washing machines 'status'. And based on his input and knowledge, we have now purchased a replacement. Woolley Appliance Services is a first class professional outfit. Look no further.

Excellent service. Reliable and courteous

published

Samsung organised Wooley appliance services to fix my washing machine. The staff on the phone were courteous and helpful. Manoj came out to service my machine and he was expedient and took great care to be polite and informative. It was a great service experience.

Do not confirm time and hard to get ahold of

published

My dishwasher was broken, they came and collected it. It takes ages to get through to them. They only deliver on days I’m not available. I took a days leave so they could deliver and then didn’t so I have to take another days leave.

1 comment
Woolley Appliance Services
Woolley A.Woolley Appliance Services
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Spare Part for LG microwave

published

Very good experience. Part was ordered and I received a text informing me it was available for pickup in 2 days. Very happy

Kim W

Kim WDiamond Creek

Excellent service and great all round experience

published

From the initial call to book a service to the service call then the follow up for a repair quote the process was incredibly efficient, timely and all the staff were friendly, helpful and a pleasure to deal with. I would highly recommend Woolley Appliance Service.

Susan M

Susan MAU

  • 2 reviews
  • Verified customer

Cheating customer 's money

published

I got a quote from wolley appliances to fix my fridge and I have paid $165 service charge for the quote. The person that damaged my fridge ran away and the service was postponed. After 5 months of chasing and finally I decided to go to court to get back my compensation. I rang back Wolley to get a new updated price for the parts that needed to be replaced but the staff said I have to pay for another service fee $165, for them to send someone and look again at the price. This is non sense. It's the same spare part and why I have to pay for another $165 to get an update quote. They just cheat customer money and it doesn't make sense. I have to pay twice service charge for exactly the same quote.
I better buy a new fridge

3 comments
Woolley Appliance Services
Woolley A.Woolley Appliance Services
Susan M
Susan M

I think it's too late as ur staff was very arrogant and told me off to find other repairer. Even you called I didn't want to talk with a company that kicked the existing customer out.

Susan M
Susan M

I think it's too late as your staff was very arrogant and told me off to find other repairer. Even though you called me, I didn't want to talk with a company that kicked the existing customer out

Col

ColSouthwest, VIC

Job well done

published

Thank you Rod,you did an excellent job repairing the fridge, you were very professional and I could tell you take your job very seriously, you made sure everything was working perfectly before you left,so thank you once again,we couldn’t be happier and thank you Woolley Appliance Services for having a professional Team in your company:

Molly

MollyBUNDOORA

Ronnie from Woolley Appliance Services did an amazing job!

published

Ronnie came out to fix a fault with my dishwasher. He gave me plenty of notice for his arrival and turned up exactly on time.

He was friendly, quick and explained exactly what was wrong.

Thanks so much Ronnie!

Vicki S.

Vicki S.Melbourne, Victoria

  • 28 reviews

Brilliant, they helped me through a difficult time

published
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Awesome throughout

published

Fully utmost professionalism in all aspects.
Thank you Woolley Appliance Services for outstanding top quality service throughout.
Definitely highly recommend.

Dan is an excellent technician

published

Woolley have been very responsive when I have made repair calls to them. Their technicians are very knowledgeable with regards to appliances, especially Dan, who is very helpful and extremely professional. Thank you Dan for all your help!

Kellaway2001

Kellaway2001Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic Service

published

Scott B came to help my mother who is 78 and did not ask her to do anything lift anything or help pull out the dishwasher. He was so helpful and polite and very respectful.
Thank you Scott for fixing the dishwasher in the first visit was very much appreciated.

Great customer service

published

Serviceman Scott was awesome! He came out on Saturday as I could not be there during the week. He was so polite and always on time. Thanks so much.

Scott R.

Scott R.Melbourne

Absolutely fantastic service

published

Just had our LG refrigerator repaired. The service technician arrived on time and already knew what part would need replacement. He changed over the motor and the fridge is now running l8ke new again with no awful bearing noise. Service fee and spare parts charge extremely reasonable. It definately pays to have people who know what they are doing. Thank you very much.

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