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M.J.SteelGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
Disgusting. What a mistake.
Small 3bed house. 20ft sea container 27cubes used.
Original transit time in contract was 6-8 days from uplift with up to 28 days storage time on site in Victoria.
Moving from Perth WA to Tarneit VIC.
- Engaged Wridgeways on the 20th Feb.
- Signed contract on the 28th. Payment transferred.
...Read more
2 comments
This matter has now been closed after being settled to my satisfaction with Wridgeways senior management specifically the National Operations Manager and the Customer Service Manager.
A correction o... Read more
n the Wridgeways representative comment above. I sought out and contacted the National Operations Manager independently and prior to the above comment.
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Artie JMetropolitan Adelaide, SA
- VIC, Dandenong South
- Verified customer
Wridgways is the Wrong Way - never again
Charged for a full container from Queanbeyan to Adelaide - May 2022. Not all space within container utilised. Loose (unsecured) items found on the floor of container. Someone elses property delivered with ours that couldnt be explained. Consequently excessively charged for a second shipment. Ignored/placated over 5 months including by CEO.
Significant damage, irreplaceable breakages and missing items (suspected damaged and disposed of) We were Instructed as per Wridgways policy to not dispose of damaged items until an assessor inspected same. ...Read more
10 comments
WridgWaysWridgWays
Hi Artie,
Thanks for getting in touch. We are sorry to hear that your relocation experience has been poor and would like to escalate this feedback to our management team. Could you please send a mes... Read more
sage to [email protected] with your contact information and the name your move was booked under.Thanks Jason,
As per your suggestion I have sent my details to your 'customer care'.
I'm not sure how this can be elevated when as stated I have been ignored/placated by your executive - however I will give you the benefit of the doubt.
Hi again Jason,
Ive yet to be contacted by your Customer Care people as you claimed I would be.
Could you please advise how long it normally takes for them to respond.
Thank you A
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Michael H.Sydney Surrounds, NSW
- VIC, Dandenong South
- Verified customer
PLEASE, Please, please DON’T use these guys......
Let me start out saying that we having moved house from Aus to US a total of 7 times in the last 12 years. Each time with have done a 40ft HC with full pack option. This time I got quotes from 3 different companies. Wridgway wasn’t the cheapest nor the dearest. I would say we are pretty experienced at this move. They estimated a 40ft container no problem.
In November 2018 we had the uplift from Green Point, NSW. Right throughout the days days I kept checking in if it was going to fit. I was assured no problem at all. Again, I know how this wor...Read more
ks. I was also instructed to ship our safe and daughters mini bike as well. All seemed ok until we arrived in the USA and I received an email in December after the vessel had sailed telling me that they couldn’t fit it all on and had decided to leave a number of goods off. Items like lounges, safe, motorbike. The email said that if I wanted to have my goods I would need to pay an extra $4000! I refused and suggested that they cannot hold my goods to ransom like this. They people I originally dealt with had left. I finally heard back in January that they would send on LCL separately and with no charge. The main load arrived in January. The amount of damage done is a whole other story that I won’t bore you with here.1 comment
WridgWaysWridgWays
Hi Michael,
Thank you for getting in touch. We are really sorry that you've had a poor relocation experience and I'd like to escalate this to our management team. Could you please send a message to c... Read more
[email protected] with your contact information and the name your move was booked under so we can address the issues you've had and we can contact you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
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SWIMelbourne
- 3 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
Excellent service
We moved from Queensland to Vic with Wridgways 5 years ago and found the removalists experienced, friendly and professional. When we were moving back to Queensland, we approached Wridgways again and were provided with the same excellent and professional service (from Matt). Although we didn’t end up using Wridgways again as work ended up organising our move, I would have no hesitation recommending them.
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Darran LRyde, NSW
- VIC, Dandenong South
- Verified customer
Sly removalist with absolutely no regard for your belongings. Never moving with them again!
I engaged Wridgways to relocate a 1 bedroom apartment worth of items in Melbourne to Sydney in early December 2018. A confirmation of the payment was not sent to me by the move coordinator; [name removed] upon full payment that I had to make a call to ask about the status of the move. Whatever happened to customer service? This should have been the sign of things to come.
The uplift was supposed to happen at 12pm but not only were they late by a whole 2 hours but they did not have the basic courtesy to inform me. It was only after repeated c...Read more
alls to the customer service desk that I knew they were late. When the movers came, no care was exercised in handling my items - it was basically the movers throwing my stuff around. In addition, the movers punctured a hole in the apartment when moving the washing machine but it was my fault for not taking before and after pictures. Since they managed to get the job done within the stipulated 3 hours, I decided to let it go. Delivery of the items to my apartment in Sydney was on time and handling of items was considerably better than the movers during the uplift. However, to my horror, I found that the saucer plate holding my plant was broken. The movers did not inform me that the saucer plate was broken and was banking on me not noticing it. I was then told that the saucer plate was broken during the move and given how the movers were throwing boxes around even when there was an explicit "fragile" label, I am not surprised. Upon unpacking, I also found most of the bowls were broken as well and this is after using additional padding on the bowls as well as in the box. The only logical explanation for the bowls to be broken was that the movers were not treating fragile items with care and probably throwing the boxes around. Clearly a negligence on their part! I followed up with [name removed on the broken items and was told they will not be reimbursed, I asked for an explanation on 17th December but 10 days on, I have not gotten a response and will probably not get any. In short, Wridgways only care about you up till the point they secure their sales and you have paid the full amount. They exercised no care whatsoever in ensuring your items are safely transported and tried to be sneaky about it hoping you would forget. I only hired Wridgways due to the size of their company in handling interstate removals. I strong advise everyone to not hire Wridgways for your moves. I have seen smaller companies that have done a better job and should have just stuck to the previous removalist I used in my move from Sydney to Melbourne.2 comments
WridgWaysWridgWays
Hi Darran,
Thank you for getting in touch. We are so sorry to hear about your poor relocation experience and would like to urgently escalate your feedback to our management team. Could you please sen... Read more
An email has been sent.
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Gail
- 2 reviews
- VIC, Dandenong South
- Verified customer
Never again- they treated us badly.
We were quoted $4346 by the Wridgways Estimator which we accepted. 7 days before the uplift we receive an email from Melbourne office informing us the price is now $8218. This is despicable treatment. As second time users of this company we expected much better treatment. Being pensioners our health has suffered, all caused by Wridgways lack of thought and consideration. SHAME on you Wridgways.
1 comment
WridgWaysWridgWays
Hi Gail,
Thank you for getting in touch. We are really sorry to hear about your poor relocation experience and would like to urgently escalate your feedback to our management team. Could you please s... Read more
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LeanneMelbourne
- VIC, Dandenong South
- Verified customer
Do not use them
To be upfront, I won’t be using your services again and will not be recommending Wridgways to anyone in future.
I had various items broken during the move, including cheeseboards (which had sentimental value due to being a gift) and wine glasses. These were packed in boxes that were marked as “fragile” and also wrapped in layers of newspaper. The fact that only a few were broken, rather than all of them, indicates to me that the break wasn’t due to poor packing, but due to poor/rough handling of the boxes. Although I had purchased insurance...Read more
, with an excess of $200 it hardly seems worth the trouble. When in reality your guys should’ve just been careful to begin with. This was further emphasized to me, the nature of which items are handled by the staff members, as I was able to witness this firsthand. The two men who came to my property actually damaged my roof and chipped it (an entire chunk was taken off with a bedframe), resulting in a handyman having to come and re-plaster it. Although this did not come as a charge to me (and why should it), the handyman had to re-paint that section and the paint job was obvious. I am now hoping that I will not be liable for any re-painting job expenses that the landlord may need to incur as a result of this. I could see that the men were rushing and basically throwing my items around, without even noting whether it was fragile or not (even though it was clearly labelled for their benefit). Absolutely, disgustingly careless. Upon arrival in the new home, 3 of my boxes were completely opened. Which is odd considering I had taped/duct taped these boxes. As a result of it being open, dust and debris got into the boxes/items. Not to mention an invasion of my privacy.1 comment
WridgWaysWridgWays
Hi Leanne, we are really sorry that this has been your experience with us on this occasion. We pride ourselves on Five Star Service and if we fall short we will make every effort to resolve the issue.... Read more
I have passed your details to our Melbourne management team. Thank you for getting in touch and bringing this to our attention. Regards, WridgwaysSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
Do Not Get This Company
Do yourself a favour and do not get this company! They demanded more money on the day of pickup, claiming they had to move extra furniture. We had photo proof that this was not so, but it seems that NO ONE has any authority over this company, even with proof, as they do not respond to emails. They also sent our furniture to the wrong state, resulting in loss of parts needed to put it together. After months of stress and getting NOWHERE all we can do, is warn others to save yourself from this Company, their service is NOT acceptable!
1 comment
WridgWaysWridgWays
Hi MackD, thank you for your feedback. We are really sorry to hear that you had such a poor moving experience. I would like to escalate this to our management team - if you can please email customerca... Read more
[email protected] with your contact information, the name that the move was booked under and the destination suburb in Australia I will have this followed up as soon as possible. Thank you for bringing this to our attention. Regards, WridgWaysSimilar opinion? Write a review on ieatwords.com.au!
JackGeelong
- VIC, Dandenong South
- Verified customer
Very poor service and communication.
I sought quotations from 3 major Removal Companies for a move from Melbourne to Geelong. The move was from a 4 bedroom apartment to a 4 bedroom house. Although WridgWays was the most expensive I chose them because I had had 3 very successful moves with them about 10 to 15 years ago. The quotations were for two moves; one being a large de-clutter move with the container to be held for three or more months and the other being the final uplift direct to Geelong.
When the de-clutter load was uplifted the staff broke our garage door and did not r...Read more
eport the damage. I telephoned WridgWays about this twice and the person who was to respond did not return calls. The de-clutter Quotation stated “Re-delivery to Metro Melbourne”. I question this item and was told that Geelong was considered part of Metro Melbourne. Unfortunately I did not get this in writing and was charged an additional $405 to deliver the container to Geelong. I was clearly their error not mine. The refused to reconsider this additional charge. Their other quote clearly mentioned Geelong as the destination. When the de-clutter load was delivered to Geelong a number of items were broken and some furniture clearly scratched. We were told by Sales Consultant that our de-clutter load would be placed in special bins in the storage area and would not be left in the container. This was part of the quality service they provide. This was a total lie as the items remained in the Container at all times. The most frustrating issue was communication. I tried repeatedly to contact two different staff members by telephone and by email and their response was appalling often taking up to 4 days. The WridgWays receptionist was frustrated on my behalf because I could not receive a response to repeated telephone calls.1 comment
WridgWaysWridgWays
Hello Jack, thank you so much for providing this feedback, albeit a fairly poor experience. This has been escalated to the appropriate senior staff member for further investigation. Sincerest apologie... Read more
s for any inconvenience this has caused you. We truly do appreciate you taking the time to leave this feedback so that we can improve our service moving forward.Similar opinion? Write a review on ieatwords.com.au!
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PenelopeMelbourne
- VIC, Dandenong South
- Verified customer
Very pleased. Smooth move
We moved a large house. It was packed completely in one full day. And moved the second day. All staff were professional, I didn't feel uncomfortable which I have in the past with removalists. They were not intrusive and just did their job. Office staff were also very pleasant to deal with, no problems at all.
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Ronnewcastle
- VIC, Dandenong South
- Verified customer
Fantastic Service
I moved my house contents from Victoria to NSW over 1200 klms, the move went smooth at both ends staff were fantastic both the administration & moving staff were a pleasure to deal with.
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Parker52Gippsland, VIC
- 4 reviews
- VIC, Dandenong South
- Verified customer
Great Service Friendle People
We moved our two storey three bedroom house in Melbourne to two locations. We had to move all the house down to Kilcunda then take some furniture from Kilcunda to Richmond. This did not seem a problem with anyone. The day before the move two professional packers came in and placed all our worldly goods into boxes, marked them and prepared them for the move the next day. The next day two trucks turned up, packed all our goods and carried out the instructions given It was a professional job and we have no hesitation in recommending this company to anyone of our family and friends.
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- VIC, Dandenong South
- Verified customer
Highly professional service.
This was a relatively small (two bedroom flat) but complex move, from the third floor of an apartment building with a small elevator and rather difficult access, including steps at the front and a corridor with tight turns.
The move was completed promptly and effectively - the team had worked out an efficient plan of action and executed it well.
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BrunoMelbourne
- 2 reviews
- 5 likes
- VIC, Dandenong South
- Verified customer
A Professional team of people!
The move occurred within the Eastern Suburbs of Melbourne, from a large 3 Bedroom house to a small 2 Bedroom Unit.
The task was difficult because there were selected items to be relocated from a house full of furniture and despite a small number of items left behind, Santa Fe WridgWays did an excellent job by arranging for another truck to follow-up and complete the relocation on the same day.
The job at hand was very well handled by the team on the ground, with no breakages.
Many thanks to the Consumer Sales Consultant and the Operations Team for putting in the extra effort and going out of their way to complete the relocation.
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- VIC, Dandenong South
- Verified customer
Small Interstate removal from helpful team
We had to clear out my Mother inlaws house in Melbourne just before Easter and some of the items in the place we wanted to ship back to Brisbane where we live, rang around half a dozen firms who all said it was too small a job or they weren't heading north at that time, then contacted Santa Fe Wridgeways who were all too happy to help the team arrived on time packed our precious items held them in storage until they were coming north at no extra cost three weeks later the Brisbane team arrived on time, put back together a cabinet they had to disassemble for transport and we couldn't be happier everything got up here in perfect condition
Thank you Santa Fe Wridgeways
Peter
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MelBrisbane
- 3 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
Professional and careful removalists
Interstate move of a 1 bedroom house from Bendigo to Brisbane. Moving staff at both ends were polite, excellent and careful with my belongings. The inventory system was a pleasant surprise compared to the removalists I had used previously. Simply because of Wridgways thoroughness I would use Santa Fe Wridgways again.
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- VIC, Dandenong South
- Verified customer
Had hassle free, amazing service would love to highly recommend to others!!
It was a 3 Bedroom House move.
Long distance. (From Gladstone Qld. to South Morang Vic.)
Yes, it completed as per the given time frame by the removalist.
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Unhappy
- 2 reviews
- 1 like
- VIC, Dandenong South
- Verified customer
Excellent service
I moved with Santa Fe Ridgeways interstate. The team was professional from the initial quote to the person who picked up the boxes after unpacking. The packing team was very professional and handled a potentially stressful time on my part with calmness and efficiency.
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chawkinsGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Dandenong South
- Verified customer
Professional and Efficient
I was moving from a double story house to a smaller double story town house. The move finished early and the guys should initiative when storing the boxes in the garage at the other end.
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- VIC, Dandenong South
- Verified customer
Excellent service from start to finish.
I moved interstate and Santa Fe Wridgeways was an excellent choice. From the initial quote to dealing with all my queries, the staff involved in my move were totally professional. Would definitely use them in the future.
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WridgWaysWridgWays
Hi M.J.Steel, I have raised your concerns with our National Operations Manager and understand that he is now in contact with you. Thank you for making contact, we do take reviews seriously and we will... Read more
ensure that your concerns are addressed. Regards, WridgWays