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28 questions from our users

Edwyn Aguilar

Edwyn Aguilarasked

Hi, I just purchased a dress for my daughter but i mistakenly wrote the wrong address I misplaced a number on my address I need to correct it before it ships what can I do? My order number 27575
Thanks

1 answer
Abyss By Abby
Abyss by A.Abyss By Abby

Hi,

Email our office off the website ASAP! Before it’s sent.
Not sure why your msg here

Kim



mwinnaman

mwinnamanasked

I am super interested in the celine dress but am not sure what the slinky-jersey material is like... has anyone ordered and if so, is it like tee shirt-y or is it more elegant?

No answers
Vic

Vicasked

Hi i'm ordering the Jolie dress in oyster from the UK and was wondering how long shipping takes? Will I have any issues when ordering with a british credit card as you are an Australian company?
Many thanks, hope to hear back from you soon x

No answers
bianca

biancaasked

I was wondering if my dress doesn’t fit me can i returned it or have a refund? Because i’m not sure what is exactly my size.

1 answer
Abyss By Abby
Abyss by A.Abyss By Abby

hi,



yes we refund on full priced items.....please see full T&C on our website

mirna

bianca

biancaasked

how long is shipping for abyss by abby? (To Canada)

1 answer
Abyss By Abby
Abyss by A.Abyss By Abby

hi,

we ship all items via DHL EXPRESS. Ship time to Canada is 2-4 business days. PLEASE NOTE: PRE ORDERS have there own ship date next to each style

hope this helps you

Ashley W

Ashley Wasked

I am going to purchase the Nikki gown from Abbys by Abby, but I really don't know if I should get XS or S. I always like things to be tighter and hug my body, and I wouldn't like it if it wasn't tight around my waist or bust. But I'm also afraid that the smaller one won't zip up. If I'm between the sizes, do you think getting the smaller size will really be that much smaller?

1 answer
Abyss By Abby
Abyss by A.Abyss By Abby

Hi. Please email our office to help you with sizing. Send your measurements

mhx

mhxasked

I am currently ordering a dress from their website - the total of the dress was £107 and shipping £19.95.

When i am on the order page it shows a total of $214.95.

Has anyone ordered and what will i be charged? I believe i should only be charged for 107 + 19.95?

1 answer
Abyss By Abby
Abyss by A.Abyss By Abby

As we are Australian based company yes it will show you Aud$. But the bank will charge you on the currency of your country

Torioreilly

Torioreillyasked

How long is shipping for Abyss by Abby? (United States btw)

2 answers
Abyss By Abby
Abyss by A.Abyss By Abby

hello!

ship time to USA is 2-4 business days. when ordered by 2pm business day it leaves same day.

if you need any more info please email our office at [email protected]

they will be happy to help you

kim

Paula
Paula

It took aprox 3 days for the delivery. I was surprised how quickly and efficiently it arrived but very happy.

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