Carolyn was very helpful and was easy to talk to. Took me a few days before I was able to talk to someone, I would have given 5 stars if they're easier to contact.

Still have not received my card in over a month!How am I supposed to spend my funds?
Telephone service is horrible,noone answers.Emails are ignored.
Dont use their services.
All these good reviews are fake!!!

I spoke with customer service person Tanvir Abdullah he was very friendly and professional. He was able to deal with my situation and I felt relieved after speaking with him. I am very happy and would highly recommend the Access team especially Tanvir

Hayden Bennet from Access Pay helped me on the phone - was super easy and quick to set up. Would definitely recommend to friends and family who are able to take advantage of this fantastic opportunity.

They don't pick up the phone when you need help. Bunch of incompetent workers running this place. No one should arrange their payments via this company. I do not recommend.

I was assisted to change from one employer to another and recover my login in details. Staff were extremely helpful and responsive. no wait time on phone.
Have used access pay in the past with no issues.

They keep your money for as long as possible after the FBT maximum amount is reached and don't inform you or your employer!! Sneaky Sneaky Sneaky I wonder how many Millions they have sitting there unclaimed!!!!! Don't touch them until they begin notifying YOU the customer of their actions. Took me weeks to get $3500 back of them. Are they really part of the financial institutions of Australia? They don't follow the same rules.

Tanya McKeough and Toni Spehr - I was assisted by Tanya to set up my new salary packaging she was very helpful and informative about the packages offered. Since these are all new to me, I had heaps and heaps of questions but Tanya was very patient and happy to assist.

Then, I had to change my package, and it was Toni who assisted me with this. She was so knowledgeable also of the packages that I can choose from. She was able to answer all of my inquiries, as she was very patient also with me during the process. She explains everything in a clear manner.

They do deserve recognition for their awesome job! AccessPay is lucky to have Tanya and Toni, I must say!

Ash was able to answer all my questions today. He was clear, concise in his reply and able to solve my issue with no delay. I hope this type of customer service can filter through to all processes and departments. Thank you Ash!

I had query regarding the access pay as was very new to it. Ashford helped me to get it done and has done it to the best to help me out.
Thank you!

I had a query with my salary packaging and Hayden was so helpful. He goes above and beyond to resolve any issues or concerns. Excellent customer service. Highly recommend them.

I was assisted by Jaideep today and was very impressed with his product knowledge and customer service skills. I have rung in the past but never really understood how Accesspay worked but Jaideep was amazing, he explained everything clearly and was patient listening to my questions. Can not express how grateful I am for his help. Thank you Jaideep.

Pro:
Have had great experiences so far speaking to their staff via phone. The last person I spoke to was Carolyn Balsara and she ran through the claim process with me from start to finish. They have been very polite and helpful.

Con:
While waiting on hold it states that you can make a claim (in my instance for holiday accommodation) but I don't think the option is actually on the site or app.

Caitlin W was helpful thorough and restored my faith in online service providers. This girl is an asset to your company and resolved my enquiry which had caused frustration and wasted hours trying to pay a bill with card. The matter very well handled.

First things first, I just about guarantee the majority of these 5 star reviews are fake. They all read like the same person wrote them. But Ash (Ashford) sounds like a great person! Good for him. These reviews do not reflect reality in any way. Google Salary Solutions, AccessPay's old name....you'll find the real reviews there. AccessPay has thousands of dollars of my money that they will not distribute when I submit a claim. They do not answer phone calls. They do not respond to emails. I'm actually concerned this is a scam company who's preparing to walk off with my money. Run as far away from this company as you can. I'm upset my employer offered this as a "benefit." Someone's benefiting, but it sure as hell isn't me.

I lost my card, so I rang Access pay to put a stop on it, and was put through to Kirsi (Sampanen) who was so friendly and sympathetic and clear in explaining the process, she promptly emailed me all the info and forms to complete and return.

Ashford was polite and helpful with assisting me to set up my salary packaging account. He was pleasant and rectified an issue in a timeous manner. I’m sure this great attitude is constant as it appears to resonate in his work practice as indicated by other reviewers. Well done Ash. Keep up your good work.

ASH was very helpful, excellent time management without making the process feel rushed. He provided clear answers to all my questions, informed me of the process and completed the forms without any confusion. Thankyou

2 WEEKS to reply to emails for any changes to your account have had everyone at my work say the same, even when it isn't the busy period for them. Or you need to call them during 9-5, and wait for an hour on hold, which is impossible when you work full time.

They use to be called "Salary-Solutions" which if you google you will see the real reviews, they re-branded due to their terrible reputation.

Had someone from their company come out to our company to explain "all things access pay", and they couldn't even explain to me how it worked with a HECS debt. Their app and website also have countless issues.

Utterly hopeless and understaffed company, avoid at all costs.