I lost my card, so I rang Access pay to put a stop on it, and was put through to Kirsi (Sampanen) who was so friendly and sympathetic and clear in explaining the process, she promptly emailed me all the info and forms to complete and return.

Ashford was polite and helpful with assisting me to set up my salary packaging account. He was pleasant and rectified an issue in a timeous manner. I’m sure this great attitude is constant as it appears to resonate in his work practice as indicated by other reviewers. Well done Ash. Keep up your good work.

ASH was very helpful, excellent time management without making the process feel rushed. He provided clear answers to all my questions, informed me of the process and completed the forms without any confusion. Thankyou

2 WEEKS to reply to emails for any changes to your account have had everyone at my work say the same, even when it isn't the busy period for them. Or you need to call them during 9-5, and wait for an hour on hold, which is impossible when you work full time.

They use to be called "Salary-Solutions" which if you google you will see the real reviews, they re-branded due to their terrible reputation.

Had someone from their company come out to our company to explain "all things access pay", and they couldn't even explain to me how it worked with a HECS debt. Their app and website also have countless issues.

Utterly hopeless and understaffed company, avoid at all costs.

The people on the phone have been very helpful ( after a long wait 20mins+) but when you want to upload receipts online for parking & entertainment its a nightmare. The core business for AccessPay is to collect proof of expenses and to make payments. You would think there would be a large top level menu button called "make a claim" or "upload receipts" but no !!! The online help doesn't tell you either.

Today I had the good fortune to be provided with some awesome customer service from Shawn Malik. From the get go, Shawn had all the answers and direction I really needed with the end of March closing fast.. His professional attitude and knowledge was second to none, and so happy with his customer service, when hanging up the phone you just know its all going to work out.. Thanks my man, i really appreciate your efforts.. thank you

A big thanks to Tanvir for explaining every details of what salary packaging is! He went above and beyond to make sure I got the most out of the benefit and provided legitimate advices according to my needs! Great work Tavir and thank you so much for your patience!

Joined up for Accesspay mid February. Promised my card would be sent out and first payment would happen on xxxx date. Almost a month later, no debit card & they have taken money from my pay but refuse to show it on my file! I have no access to the money they've taken. Spent approx. 4 hours on the phone waiting in total. They keep telling me the issue will be resolved in 24 hours. Still no fix. Do yourself a favour and stay away from the company.

It was easy to set up with the assistance from Ashaford. He provided excellent explanation of the salary package and answered my questions. I look forward to a good service.Thank you

Ashford (ASH) was very helpful and made it very quick and easy for me to set up my salary packaging. He explained everything very clearly and simply. Thank you Ash!

Ashford Fernandes was very much helpful in explaining the Salary Package Policy, Options and helped to make a very informed decision on setting up the Salary Package.Thank you Ashford for your Excellent Service.

Ash was really helpful. He signed me up to salary sacrificing and explained it all clearly and even waited while I got my documents together for uploading. Very grateful for his time and patience.

Latest issue is the VISA card didn't work, they only respond to e-mails, finally got a response, response was the account has gone over $5,000.00 and I have to provide additional ID to prove that I am not money laundering. Now I have to wait until they respond before I can buy the groceries!

Access pay had me on hold for a long time then when I finally got Alison she was fantastic & helped me alot to achieve my goal in paying of my new car

I spoke with a gentleman named Tanvir, he was very helpful in clarifying my understanding of the product I am using. I thoroughly appreciate the patience and courtesy given to me.

Will late you hold for 30mins for a requesting your own delayed funds to be released to you. Always delaying my rent payment 4 fortnights and counting. Very FRUSTRATING and DEPRESSING.

Ashford was very knowledgeable and helpful. He help me set up my 1st time account very quickly and stress free. I was online had a question and I called the 1300 number which he stayed on the line till I completed the application. Ash you are a Legend.

Caitlin stayed on the line to support all the way through - went above and beyond to get the claim through during busy FBT period. She also explained everything perfectly and was very polite

Very helpful staff. Knowledgeable and patient with explanations. A bit of a wait to get through but it was ok. I appreciate the help and advice. Thank you very much.

I spoke to Liam hood today about my salary sacrifice . It’s so quick start . He was very polite and done everything in 10 mins . Don’t believe any negative feedback. try and relaxed.