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- Verified customer
Some Airtaskers Receive Preferential Treatment
Very difficult to compete against other tasker when they receive an unfair advantage. I noticed one of the Air Taskers received two very poor 1 star reviews within in a week and has fake qualifications . Two days later the poor reviews were removed from his profile. I wrote to Airtasker for a response and they said they have the right to remove reviews if they see fit with no explanation. The same tasker has had several of these poor reviews removed in the past. They said they would investigate the fake qualifications however took no action even though I provided evidence. The last time I complained about unlicensed people doing work they suspended my a/c.
2 comments
The reviews did not breach your guidelines, that is an outright lie. Review 1 read as follows. "I initially gave him a higher review, which he seems to have somehow had removed(?) after he told me to ... Read more
give him a 5 star review and I instead gave him an accurate review of my experience. He was double the price of everyone else, yet I accepted because he made it seem like he was going to go the extra mile. When in reality nothing was really achieved in the end. Very unhappy with the unprofessional experience after him doing everything possible to ensure a good review rather than an honest one". Review 2. "I have never received anything except a questionaire. I never received anything regarding my task (tax returns) yet he still received payment. Please can I have the returns as the taxation department is on my case". As is plain to see they are just honest reviews, however airtasker has removed them from this person's profile (Dong) at his request. They have removed several other poor reviews as well. Why does Dong get preferential treatment?Similar opinion? Write a review on ieatwords.com.au!
Wow, was abused by other users
Never using again. Support staff would not block a user that was swearing at me and abusing me. I am horrified and would never recommend. Terrible app and terrible staff
2 comments
Airtasker S.Airtasker
Hi Wade, we're sorry to hear you have had this experience. We take the trust and safety of users in the marketplace very seriously. Be assured that our dedicated team investigates all reports involvin... Read more
g behaviour that's not aligned with Airtasker's Community Guidelines and takes the necessary action to protect the community. For more information on our policies, please see here: https://support.airtasker.com/hc/en-au/articles/115014761427-I-m-an-Airtasker-what-happens-if-I-breach-Community-GuidelineId like to know what the other user was not removed from the platform? I have since deleted the app as I will never use the platform again. In addition, I’ve let other connections I know about this experience and they are disgusted.
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JimPerth, WA
Relatively simple means of locating people in need.
Great range of jobs on offer and bidding is quite competitive. Ideal for taskers to source quality providers. Handy for a retired person to exercise their mind by offering under utilised skills.
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This is perfect!
Airtasker is a very good platform for jobs. Life is much easier with Airtasker, where you can make posts for tasks to be done, and where you can offer to take tasks of your skills for extra incomes.
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The reviewer stated that an incentive was offered for this review
Daniel KGiralang 2617, ACT
I am very happy with this app!
Airtasker is providing work for me to do whilst Covid-19 has severely cut my main line of work. Thank you Airtasker for the opportunity to earn a little extra cash when my chip are down.
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The reviewer stated that an incentive was offered for this review
SantoshSouth East Queensland, QLD
Perfect Median, best and fast. I Love to work through AirTasker.
Through Airtasker I am never left without cleaning job a single day. I always get a job daily. Its perfect and fastest median to get job and get paid. Thank you Airtasker.
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MitchCanberra 2600, ACT
A lot of the time not worth doing a hon
The fee airtasker take for work you complete is in my opinion way over the top. Because of this a lot of the tasks it makes it not worth doing
1 comment
Airtasker S.Airtasker
Hi Mitch, thanks for your feedback. As we an open online marketplace, the service fee is reinvested to cover costs associated with running the platform. This includes insurance policies, secure online... Read more
payment, continued updates to our technology and marketing to bring more task opportunities. Our current service fee structure is a variable scale where the more you earn each month, the more your fee rate will reduce. For more information about this, please see here:Similar opinion? Write a review on ieatwords.com.au!
AlexSydney, NSW
Charged double, no refund
DO NOT USE THIS SERVICE! We were charged double by the app and were told to contact the tasker ourselves for a refund at their discretion. Absolutely appalling that the app would not refund us when they were at fault. DO NOT USE!
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It’s good opportunity
I’ve done 1 job, awaiting payment. And I’ve accepted a 2nd job I’m working On at the moment.
So far it’s been good, but I’ve only had these two experiences so it’s a bit early to write a review and know if it’s as awesome as it’s seeming. So far, so good though.
I wish when I was searching through tasks and I press the back button, it didn’t take me all the way back to the top and I have to scroll through again to get back to where I was on the list. This is pretty annoying and makes me selective about what I’ll click on because then I know I have to find my spot again.
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A great help and support for freelancers
A great help and support for freelancers. very recommended. cheers. supportive team of air tasker. I am looking forward to working with task posters on air tasker in the future.
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Comes in handy to make extra money or to get some help.
Was a little surprised to see that when someone gives a bonus because they are happy with the service that is provided by the tasker, Airtasker is taking a cut from the bonus.
I don't really care that much but was surprised to see that it was not entirely going to the right people.
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WayneSouth East Queensland, QLD
Simple and easy system
Easy to browse, set up and use. Wouldn’t have a bad thing to say about the process. The payment was very prompt and much quicker than I expected. Will be using again
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It’s an average service when things go smoothly but don’t expect any help/protection when you need it
Unfortunately Airtasker is allowing a ‘business-owner’ to write long, false reviews about me and text, harass and abuse me because I wasn’t happy with her service. I needed a cleaner and she sent out a poor unwell elderly woman who simply couldn’t do the job. The ‘owner’ became aggressive and defensive when I politely decided to no longer use her services.
Their un-empathetic replies and ‘welp...that’s her opinion!’ attitude proves that they are happy to take a service/insurance fee but not actually take action when needed. Definitely won’t be using again for fears of my own safety.
2 comments
Airtasker S.Airtasker
Hi Emma, we're sorry to hear you've had this experience.
While Taskers in the platform are independent providers, our Trust and Safety team investigates all reports involving behaviour that's not aligned with Airtasker's Community Guidelines.... Read more
Regarding the review left on your account, Airtasker reserve the right to delete reviews if they violate our Review Guidelines. For info on our policy, see here: https://support.airtasker.com/hc/en-au/articles/227072667-What-are-the-Airtasker-Review-Guidelines- If you have any follow up concerns, please send a message to [email protected] so we can further review and follow up for you.I have been extremely unhappy with the responses from your support service so why would I send another email to have the same disappointing result? I just wanted the hurtful, vicious and false review ... Read more
taken down off my page - I didn’t ask for any repercussions for the woman doing it. But the only responses I received from your reps were that it was ‘her experience with me’ and they ‘can’t do anything about it’ when all of our messages prove otherwise.Similar opinion? Write a review on ieatwords.com.au!
MartinGreater Melbourne (Metropolitan), VIC
- 2 reviews
Good idea but many flaws
The app is a good idea but the amount of fees paid by taskers is ridiculous. Also there are so many unlicensed electricians on there picking up work at cheap prices which is ruining the industry. I am an electrical contractor with all required licenses and every time I go on when things get a bit quiet there are guys on there winning jobs who don’t have the right license to be working for profit (a standard a-grade license doesn’t allow you to work for profit and that is all that Airtasker require a worker to have to get an electrical “badge” o...Read more
n their app) They need to review their requirements for taskers being able to bid on electrical jobs. A good start would be requiring them to post their REC number. This would stop unlicensed people taking work from people who have all the appropriate licenses and insurances.1 comment
Airtasker S.Airtasker
Hi Martin, thanks for your feedback.
Our current service fee structure is a variable scale where the more you earn each month, the more your fee rate will be reduced. The fees are in place to cover ... Read more
costs associated with running the platform such as insurance policies, secure online payment, continued updates to our technology and marketing to bring more task opportunities.Similar opinion? Write a review on ieatwords.com.au!
JPWNortheast, VIC
Rewarding
Found a task in my sweet spot straight up. And you are helping some people who are in a bit of a jamb and need help, it's gratifying. Will keep at it.
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This is perfect easy to make some quick money
Airtasker is a good place to find some easy quick tasks to do and you’ll enjoy. Plus the outcome would make you really happy you can choose your distances and you can offer what you think is reasonable
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The reviewer stated that an incentive was offered for this review
michaeal c.Greater Melbourne (Metropolitan), VIC
Very hard to price.
I'm a qualified cabinet maker but makes it nearly impossible to qoute with out looking at the job some people can't even read a tape measure how can I quote? Do many variables colour choices material makes big price differences. I got banned blocked as the person put up a add $5 for a qoute I accepted the $5 to do a qoute for the job and you blocked me. For example a $10,000 job will cost the poster nearly a $1000 I loose $2200 just like that from Airtasker then I pay tax on top I get no money to buy materials until the job is completed you got to be kidding me.
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Alex JimenezSydney, NSW
Survival money when needed
There is always a small task I can do for some one that pays me money when i need it. I have done many tasks now and intend to continue doing tasks for anyone I can help. It is a mutual thing...
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Ross
- 2 reviews
Even bigger cash cow than ebay
The "Bronze" tier fees (which the majority of users would fall in) are ludacris, they steal 20% of your labour fee for merely the service of an autonomous classifieds listing service. Then they make themselves look like saints by saying if you earn thousands of dollars worth you get a small reduction in fees.
1 comment
Airtasker S.Airtasker
Hi Ross, Airtasker's service fee is used to cover costs associated with running the platform, including secure payment systems, fraud protection, insurance, and support services. It also helps us grow... Read more
on big projects and aims to lower fees within the marketplace. If you have any suggestions regarding the service fee, feel free to get in touch at [email protected].Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ShayWide Bay-Burnett, QLD
- 5 reviews
Excellent way to make a little extra money
So far this app has been great. The fees are a little high but there is really no competition. Easy to use app. I will definitely keep using. I just wish there were more tasks suited to me.
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Questions & Answers
Matt M.asked
Hi! I have the same problem. Airtasker limited my account by a mistake ive done and i didnt know partially offer is against the guidelines. I offered gor the carpet cleaning and in the questions lady asked if i do the pest control too. I said yes and we can talk about it in person if you like or i can increase the bid here. She said in person. Then ive received an email from Airtasker that my account has been limited for 12 months. I already sent them an email and apologized and told themill make sure it wont happen in the future, but no respond. Im stressed now as because of this Covid19 i dont have enough business to support my wife and little boy. What should i do? 12 months is really not fair for something like that:(
7 answers
I would assume the worst and consider air tasker a lost cause. In my opinion, I would do letter box leaflet handouts offering 'discount' carpet cleaning in your area and try get more bookings that way. I am a motor mechanic in northmead in the same problem, I need to attract more jobs and air tasker has not really helped, it's more trouble than profit.
Good luck though, I'll mention to anyone i know that i know someone keen to do some carpet cleaning.
Ps. How much do you charge to clean 3 average bedroom carpets, a 2 piece fabric lounge and an armchair? (Northmead suburb)
Hi Ross, thanks for your support mate. Yes i can not really digest it that they limited my account for 12 months. Im truly sorry, but im based in Brisbane so i cant do that for you. Again i really appreciate your support
Oh sht. Im in Sydney, damn
Bec W.asked
My account got restricted and I really need my account because I’m out of a job due to Covid 19. It’s my only way to make money so I’m very stressed!
How long will it be restricted for and is there any chance they could lift the restriction?
AndyDasked
Got a email saying my access has been restricted, not sure why? Is this permanent? when I try to write a comment or a offer it says 'temporary limited' so how long??
1 answer
Airtasker S.Airtasker
Hi Andy, apologies for the confusion. We would like to check this for you. With this, please contact our support team who are the best people to help and confirm the timeframe of the restriction placed by responding through the email sent. Hope this helps.
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Airtasker S.Airtasker
Hi Jenni, Airtasker aims to maintain a safe and fair platform for all users. As a reputation based open marketplace, fair and authentic reviews are important to Airtasker. Airtasker doesn’t moderate o... Read more
r change the reviews, however, we do reserve the right to delete reviews if they violate our Review Guidelines which you can learn more here: https://support.airtasker.com/hc/en-au/articles/227072667-What-are-the-Airtasker-Review-Guidelines- As for licenses, while Taskers are independent contractors, we have placed some features in the platform to help Posters choose a Tasker with the right skills for their tasks such as Licence Badges which show when a Tasker has been verified for holding a specific check or licenses.