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Reviewer Photos & Videos
J R.Metropolitan Adelaide, SA
Great to use in spare time for extra cash
Well layed out app to browse and find jobs quickly. Simple quote/payment system between clients. Two things I would like to see change would be fees relative the job value and a way to direct message without a job being accepted so contact details aren't auto removed.
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JJ8675Greater Melbourne (Metropolitan), VIC
Dodgy website that take nil responsibility
Stay right away from this site, dodgy as hell, I spoke to [name removed] via email in their so called Help section, only to try and wash their hands of a task that had been done for me. I asked [name removed] for the number of the person who completed my task as I had questions about the task done. She refused to give his information and said air Tasker was not responsible for any defects caused by persons doing the task? Who's talking about a defect.... Useless customer service... Stay right away and save your money
2 comments
Lmao it's you guys that's the problem and not the person who did the task....Your help advisors contradict what your website says... What a Joke
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Pavankumar07Southwest, VIC
This app is perfect.
This app can help to make some money for people who don’t have a job. It’s a good app. This app helps to do different types of jobs. The best app.
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It is a good platform.
My experiences has been good, I don't have issue regarding the platform. Just the fees for the jobs under $5.000 are too high. It should be a little bit more fair.
1 comment
Airtasker S.Airtasker
Hi Douglas, we truly appreciate your feedback as this would help us improve the platform. The service fees in Airtasker are used to cover costs in running the platform such as secure payment systems, ... Read more
fraud protection, insurance, and support services. The fees also help us to continue improving our technology and marketing to bring you more task opportunities. For more details, please see: https://support.airtasker.com/hc/en-au/articles/200294499-What-is-the-service-fee- If you have further feedback regarding the fees, feel free to reach out to us at [email protected].Similar opinion? Write a review on ieatwords.com.au!
ImprezzzaMetropolitan Adelaide, SA
- 4 reviews
Fantastic
Awesome to use. Easy to earn change and money comes within just a few days . I highly recommend using this app. Nothing to lose if you don't. He he. Easy.
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Daniela O'SullivanSouth East Queensland, QLD
- 2 reviews
This is a great way to introduce myself to the market.
It's a great way to expose myself to customers market, seeing what customers need, offering them my services and finding out what people are looking for. It helps to know how much people are willing to pay as well for my services.
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excellent for extra money
I think it is a very good application. That helps both the employer and the employees.
need vs supply.
i did a job and i was satisfied with it. hope to find other tasks to do
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Andrew NormanGreater Melbourne (Metropolitan), VIC
Good opportunity to make some money with my handyman experiences
Good opportunity to work close to home in my community. I like to be able to, as an honest person, help people without the knowledge and ability or tools that I can offer.
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SptitzerSydney, NSW
Be careful
Not sure if this is a criticism of airtasker ( yet ), as a first time of assigning someone to do a task, assigned someone to do some removal work and duly paid for task through airtasker after following all the required procedures, within minutes of paying for job and booking in tasker for 5 days time tasker contacted me for the address of job and my mobile number ( no problem, standard procedure) he then sent a private text asking if he could do job earlier, I explained that site wasn’t ready for him to begin straight away, he then sent a ...Read more
further private text requesting that I cancel Airtasker and pay him cash, I explained that I was not comfortable doing that and that I had already paid Airtasker and that I would see him in 5 days and asked for an approximate ETA ( no response from tasker ), the day before he was due to commence task I attempted to make contact with tasker to again get an ETA, when after numerous attempts I was sent a text from him claiming he didn’t know anything about any job ( huh ? ), on day that job was due to commence and after giving him the benefit of the doubt that he may still show up and considering I also took time off work for this, later that same day I was sent a further text from tasker stating the he won’t be doing the task through Airtasker and if want the job done “I pay him cash “, I didn’t respond, I have informed Airtasker and await their response and their response will determine whether I use Airtasker’s service again1 comment
Airtasker have processed my refund of payment for task not performed, I’m grateful for their prompt action re: this matter, I will be using their platform again but I think a warning to me and other... Read more
first time users ... check the history of people applying for the tasksSimilar opinion? Write a review on ieatwords.com.au!
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AmbaGreater Melbourne (Outer), VIC
Do not use this
I have used this plenty of time and have been disappointed a few times from people cancelling on me letting me down but the big problem is they keep your money for weeks and don't get back to you for weeks and refund your money for ages they currently owe me $135
1 comment
Airtasker S.Airtasker
Hi Amba, we're sorry to hear about your experience with Taskers.
To help you choose a Tasker with the right skills for your task, we have badges to verify checks or licences, portfolios to exhibit th... Read more
eir skillset, completion rate to show reliability, and reviews to show outcomes from past tasks.Similar opinion? Write a review on ieatwords.com.au!
NicNax67Sydney, NSW
- 8 reviews
They never turn up and it takes over a week to get the money back
I tried to book 3 tasks. 1 tradesperson turned up and did the job properly (electrician). For the other 2 jobs no one ever showed up. I had to keep rebooking them and then still no one would show up. My renovation was delayed everytime. Airtasker are hopeless about refunding. The process is clunky with emails and waiting for responses.
1 comment
Airtasker S.Airtasker
Hi there, sorry to hear about your experience in the platform.
While Taskers are independent contractors, we have features in place to help you choose a Tasker for your task such as badges to verify... Read more
checks or licences, portfolios to exhibit their skillset, completion rate to show reliability, and reviews to show outcomes from past tasks.Similar opinion? Write a review on ieatwords.com.au!
Airtasker stole money from my bedroom
Airtasker worker stole money from my bedroom and went through my wives underwear draws. He did not know he was being recorded. Have reported to police along with cctv evidence
1 comment
Airtasker S.Airtasker
Hi Michael, we are truly sorry to hear about your experience. Airtasker takes reports of this nature extremely seriously and we do not support this kind of behaviour as per the Community Guidelines.
... Read more
Though Taskers are independent contractors, we review reports such as this thoroughly to ensure that all members are upholding the Terms and Conditions of using the platform. If you haven't done so already, we would appreciate if you could send our support team an email through support.airtasker.com so we can have the incident reviewed and actioned accordingly.Similar opinion? Write a review on ieatwords.com.au!
G T.Sydney, NSW
- 2 reviews
blocks you from work
Great app to find work however always blocks me as a tasker. i receive emails stating i breach guidelines when i dont! also doesn't allow you to communicate with poster regarding possibility of quote changing if job is greater than explained. just frustrating that you cant negotiate without being blocked
2 comments
Airtasker S.Airtasker
Hi there, we only restrict user's accounts if they have breached our community guidelines which you can learn more here: https://support.airtasker.com/hc/en-au/articles/115014761427-I-m-an-Airtasker-w... Read more
hat-happens-if-I-breach-Community-Guidelines. If you have further questions as to how Airtasker works, please contact us at [email protected]. Thank you.I don’t breach the other day I didn’t use the account I came home and you still blocked me.
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Worst Customer service
Worst customer service ever! Doesn't respond to emails but happy to slug you with 22% fees Everytime! No wonder why you have an astonishing amount of negative reviews on trustpilot and here! Should be nominated for choices shonky business award of the year!
2 comments
Airtasker S.Airtasker
Hi Aaron, we always try to respond to emails as quickly as we can, and usually, this is within 24 hours. We’re sorry you’ve been waiting to hear from us for a long time. If you haven't received a resp... Read more
onse by end of today please send a new message to [email protected] and so we can follow up for you. The Airtasker fee is used to cover costs associated with running the platform, including secure payment systems, fraud protection, insurance, and to improve the support services we give to the community. We appreciate the feedback and be assured this will be relayed to the relevant team.Thanks but unfortunately, it's the same scripted story you use evertime that doesn't help. You people simply support the posters. For ex- I had few instances where job description was different to act... Read more
ual task and when I refused to proceed with the task the poster simply cancelled and you guys just refunded. What about my time and expenses to get to the job? Shouldn't I be compensated? To be honest, am over it! And I firmly believe that there are a lot of people out there believe the same as your poor reviews demonstrate just that.Similar opinion? Write a review on ieatwords.com.au!
DanGreater Melbourne (Outer), VIC
Only after commission don't care about worker or customer
I have been using Airtasker for more than two years and completed almost 300 jobs. What I really understand was apart from taking the commission and monitoring how they can take money none of the support people has an idea about how it works on the real world. Beware of their high fees and support people who don't have a single idea about the trades. I do demolition, rubbish removal and property maintenance they have restricted my account because I have mentioned the disposing charges are separated to the quoted price. Airtasker wants to add di...Read more
sposing charges and materials from a job to be included because they can then take a commission on top of disposing charges as well. They are asking to quote the amount for the job based on the pics or description provided by the customer. most of the time it is totally different from what the customer says and shows in the pic. if we cancel they will ban you for cancelling. They don't care if you have to spend out from your pocket to get the job done because of their commission they specifically say that you can quote from 5 to 9999 and allows you to bid with a smaller amount as most of the time customers just post pics without knowing the real scope of job but your account will be restricted for doing so. that means they don't give a shit about if it will cost out from your pocket. Did a crap campaign to say that they will take less commission if you charge more from the customer that means if you charge the customer more the Airtasker will get less commission. bidders ask your details company name etc to verify us from 1000s of cowboys they will restrict you. so apart from getting it done from professionals that will let anyone to earn a dollar or bid if they think that they can do it.1 comment
Airtasker S.Airtasker
Hi Dan, Airtasker takes following of the Community Guidelines seriously as these are in place to help maintain the safety and security in the platform. We only restrict user's accounts if they have br... Read more
eached our community guidelines which you can learn more here: https://support.airtasker.com/hc/en-au/articles/115014761427-I-m-an-Airtasker-what-happens-if-I-breach-Community-Guidelines If you have further queries, please contact us at [email protected]. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Airtasker compares to other Trades Comparison Websites
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DuanePerth, WA
Looking for extra work
Hi, have completed one job, went well and got a fantastic review!! Will keep trying this platform and see how the jobs go as I get work along the way.
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MargGreater Melbourne (Inner), VIC
- 5 reviews
No show!
Why cant i review a tradesperson who didn't turn up. There's no option for leave a review unless the task has been completed. STUPID! People need to know if a tradesperson has no integrity and to not use them!
1 comment
Airtasker S.Airtasker
Hi Marg, we're sorry to hear that the Tasker you assigned didn't show up.
When a cancellation happens, it affects the member's completion rate. A low completion rate can make it more difficult for a... Read more
Tasker to be assigned in the future, as it is there to indicate how reliable the user is and we encourage Posters to look for this on Tasker profiles.Similar opinion? Write a review on ieatwords.com.au!
Accessing jobs in my area
Easy to use even when not tech savvy in regards to use of computer. Have got a few jobs and money transferred to my account was fairly well executed. Will keep on using this app at this current juncture in time.
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Good way to get jobs.
Phone app needs work to eliminate available jobs repeating themselves in the jobs list. They take a lot of money from you if you are assigned a job. Apart from this it's a good way to get work.
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Lingani Akujalo-StephenPerth, WA
Restrictions
I seem to have been blocked or restricted. I didn't get an email of how long the restriction would take, a bidder asked us what our company names are, at theback of my mind i thought it was just to ensure we would produce a receipt. A few hours after that i received an emailed that comment had been deleted but i didn't know i would also be blocked. May i kindly be unblocked and promise bot to repeat it again, i am an international student im Australia and without airtasker i will be shipped back in a police van as i would not be able to pay school fees and rental
1 comment
Airtasker S.Airtasker
Hi Lingani, sorry to hear you've been limited on the platform. Airtasker may limit the account of users who are found to be in breach of the Community Guidelines. If your account has been restricted, ... Read more
our team would have sent you an email which explained why the restriction occurred. If you don't agree with the reasoning or you want to appeal this decision, please send a reply to the email so our dedicated team can assist you. For more information on this, please check out this Help Centre article: https://support.airtasker.com/hc/en-au/articles/360018794372-My-account-has-been-limited-but-I-disagree-what-do-I-do-Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Morag McHughasked
Money has been paid to Airtasker from my account however I have not ordered any task ??? Please explain
1 answer
Airtasker S.Airtasker
Hi Morag,
Sorry to hear that you see an unknown charge on your account.
Generally, funds are taken from your account if a task is assigned. It is then held securely in Airtasker pay which can be released by Posters once the task is complete. If you don't recall using Airtasker recently, please contact our support team through [email protected] for assistance.
To facilitate their review of the matter, kindly include the date & amount of the unknown charge and the statement description which are available in your bank statement. We look forward to hearing from you.
Thank you!
Aliasked
A tasker damaged my bed while assembling. They used power tools excessively which caused the MDF panels to split. They claim that it was already like that but I know that there was no damage prior to starting the assembly. Now they are requesting payment.
How do I get reimbursed for the damage caused by the airtasker?
1 answer
Airtasker S.Airtasker
Hi Ali, we're sorry to hear you had this experience with the Tasker you assigned.
While the Taskers on Airtasker are independent contractors, if things haven't gone to plan with a task, the Airtasker Support Team will help where they can. If you haven't already, please provide the details of what happened by visiting this link: https://support.airtasker.com/hc/en-au/requests/new
Sarah S.asked
Can I ask the trade person questions before I accept the quote
1 answer
Airtasker S.Airtasker
Hi Sarah,
Prior to assigning the task, you can communicate with the Tasker via the comments section to ask for more information such as clarifying the scope of their offer.
The comment section is a good space to confirm details about the task and the Tasker’s offer, which sets you up for success later in the task. You can learn more about this here: https://support.airtasker.com/hc/en-au/articles/360020701892-How-to-communicate-well-on-Airtasker
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Airtasker S.Airtasker
Hi there, sorry to learn that you've had this experience. Taskers are independent contractors that have a free member account. If things didn't go to plan on a task and you are not satisfied with the ... Read more
work that was undertaken by the Tasker you assigned, the Airtasker Support Team is here to assist. If you need further assistance, please get back in touch with our specialised team so they can assist. For information on this, please see here: https://support.airtasker.com/hc/en-au/articles/360001291028-I-m-having-trouble-with-my-task-what-should-I-do-