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AK Reels Easyhose Questions & Answers
5 questions from our users
Jason N.asked
I have pulled the hose out to its full extent and now it will not retract.
How do I get it to retract?
Cheers,
Jason
1 answer
Hi Jason,
I had the same prob this morning. was advised by Easy Hose to get info from AK website. I tried to follow instructions but ended up breaking the unit . The instructions and diagrams are way too unclear ( IMO ) so now I have a 2 week old hose reel that doesnt work. My advice to you is send it back A- so you dont break it and B- so the heavily wound spring doesnt injure you.
regards
n.k
Elaineasked
I have had 2 Easyhose reels for several years, great quality product BUT how can I change the tension to make it easier to pull the hose out of the casing? Initially I thought it would loosen up with use but after approximately 6 years use it’s still very difficult to pull out. I look forward to your reply
Thank you
Elaine Reid
Christchurch
New Zealand
1 answer
I have the same problem but I don't think there is much to be done. I vaguely remember somewhere in their instruction book they recommended not to mess with the tension spring. Maybe try to put the question to them, send an email.
Brianasked
Do you have a service center here in in Adelaide? Having trouble getting an empty hose to completely retract. It's almost if the spring has lost some of its tension. The service pages on the net are not much help. Please advise.
2 answers
Hi Brian,
I'm just another customer. There should be a contact number or something on their website http://www.akreels.com.au/.
I had your problem too but I think is not a big deal, just the hose not overlapping correctly inside the casing jamming. Usually I fix it by playing it a bit.
Cheers.
Hi Brian,
Best to contact the manufacturer directly. It may be several issues depending on how the problem came about,
JS
Wayneasked
Andrew Borgasked
Why doesn't my hose retract all the way to the end ?
2 answers
It happened to me too. After completely, or almost completely, unwinding the hose it didn't retract completely. I think it is something to do with repositioning of the hose loops inside the housing and jamming because the hose is quite stiff and doesn't bend and overlap exactly as it was before. I found that turning the water off before the reel and releasing the remaining pressure trapped inside the hose usually does the trick.
I was told by my friend that for the hose to completely retract with any hose reel you need to turn off the water supply and release the pressure. It will roll up every time if you do. The hose stiffens with water pressure and swells slightly, making it more difficult to wind up. I have not had a problem by doing this. Hope this helps.
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