Notice to Reviewers: Allied Pickfords has rebranded to Allied Moving Services.
Allied Pickfords NSW, Newcastle
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We moved 3 bedrooms within same suburb. The guys arrived on time, were friendly, helpful, considerate of the neighbors and moved our furniture without any fuss, problems or complaints. They took care not to damage either the furniture or the walls. Highly recommended.
- Incentivised Review No
- 15 reviews
- 14 likes
We moved a full containers worth of household goods from NSW to WA. When we were quoted we were advised that all furniture would be wrapped in blankets to protect it. The quoting service was fantastic and quick. [name removed], the lady in the office answered my questions quickly. The 2 guys doing the uplift were fast and efficient and we noted that they wrapped all the furniture very carefully in thick coloured plastic sheeting. This is where things went wrong! Our container was transported to WA by road and train which we assume caused the go...
Read moreods to vibrate. The container arrived on time and the goods were delivered to our home in WA on the arranged day. We did not arrive for another month due to Covid travel restrictions and were very upset to find that large areas of our furniture had sustained severe friction burns which we think were caused by the plastic sheeting rubbing as there was obvious colour transfer from the coloured sheeting. One area of a bed base actually had soot around it and looked as though it may have come close to ignition. Luckily we had taken out a separate insurance with "Carts" and they have paid to replace or repair the damage but we are obviously very disappointed . We can't fault the customer service we received from Allied Pickfords but I think they need to seriously review the practice of wrapping furniture in plastic sheeting.- Incentivised Review No
Hi Starbuck,
Glad to hear the move went well and I am sorry to hear about this issue with the plastic wrap. I have passed this onto the team for review.
Three bedroom house into two bedroom apartment.
Darwin to Sydney in May 2020, then unexpectedly again in July Sydney to Newcastle.
The team rebooked without hassle at comparative rates with no fuss.
The service, communication and administration were well coordinated in a crazy Covid time, thank you team!
- Incentivised Review No
Hi MickyDee,
This time certainly has been crazy but I'm glad your move went smoothly and hope you are enjoying your new apartment in Sydney.
- 3 reviews
12 m3 of furniture and boxes from hunter region to Albany Wa . was delivered with in the time frame, fast no hassel all the way from quote to the move and delivery to WA
- Incentivised Review No
Thank you for your feedback. We wish you all the best at your new home in Albany.
Review collected in partnership with Allied Moving Services
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We moved approx 3 bedroom house from Hunter Valley NSW to Mackay QLD. All employees were professional, thoughtful and done an excellent job. Not a mark on the house walls, everything arrived just as it had left NSW. Could not believe that our furniture actually arrived 2 days early. Best removalists I have dealt with
- Incentivised Review No
Hi Phil,
Congratulations on your move from Hunter Valley to Mackay. All the best for your new home and thanks for leaving us a review.
Regards,
Allied Pickfords
Review collected in partnership with Allied Moving Services
Door to door move in Newcastle. Service was great and we had a good team. Nothing got damaged, all good. This is the third time I have used Allied Pickford and I didn't bother quoting with anyone else. I would defiantly use them next time.
- Incentivised Review No
Hi,
Thanks for your review! It is always great to heard about the experiences of our customers. Best of luck for your new home.
Allied Pickfords
Review collected in partnership with Allied Moving Services
My container left Toronto, Canada on April 5.
It was Discharged from Customs in Sydney Australia May 27th.
I was contacted on May 30th that it was discharged, and to pay the discharge fee, which I did the same day.
I called them to ask when it would be delivered.
The agent said it had to be sent to a local team in Newcastle, and they would get in touch.
No word from them.
My Canadian-side team chased it up, and i have heard that it will be the end of next week, 15 days after being discharged!
Logistics companies are supposed to be the most organised lot!
...
- Incentivised Review No
Hi Tara,
Sorry to hear that your experience was a negative one. We would like to follow up on your concerns. Can you please email through your name, contact details and job number (R/Plan) to customer...
Tried to move from NZ to Australia. A modest size move of barely a truck load for one person - easy right?
The move itself seemed to go well (timing was good, people were nice) until delivery to destination, where upon I realised a box was missing on the consignment check-off sheet.
The delivery crew called their Newcastle office to see if they could located it, but to no avail. The Newcastle office then contacted the Sydney office who informed them the box in question didn't even arrive in Australia from NZ. I then proceeded to contact t...
Read morehe NZ office who denied having the box in their possession. One can only assume it's in the Tasman sea then!? hmm, so it's either still in the warehouse(s) somewhere, stolen or shipped elsewhere. No accountability taken, typical pass-the-buck attitude. A warning: Do not assume you will not lose stuff as I did. Their online tracking system is ineffective (it's mostly there to make you feel good), as is their consignment check-off system. Make a full list, take photos, gather receipts and quotes for replacement of all items - you will need these for insurance (if you can be bothered).- Office LocationNSW, Newcastle
Terrible they scratched our wooden floor and even travel insurance was bought and now no return calls or emails about the issue. Telling us it wasn't them when the house was empty and it happened in front of us.
- Office LocationNSW, Newcastle
Hello Gen, we regret to hear about your negative experience with Allied Pickfords.
Can you provide further information so we can follow through on your comments via email to our National Service Deli...
Read morevery Manager - [email protected].Find out how Allied Pickfords NSW, Newcastle compares to other Furniture Removalists
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- 3 reviews
- 1 like
There was only one item moved, a pool table that we were sending to our daughter and family from NSW to WA.
It arrived in good condition albeit a week later than it should.
We are hoping to downsize, which would mean no room for the table
When we manage to sell and find another house, we will definitely consider Allied Pickford.
- Office LocationNSW, Newcastle
Hello Halfpints, Thank you for your feedback with the move of the pool table. Good luck finding a new home and we look forward to help with the move!
Regards Allied Pickfords.
Having trouble finding a new home, but when we do we will certainly contact Allied Pickfords.
Moved from large 3 bedroom townhouse, NSW, to rental property in ACT. All good except delay in ACT delivering our furniture. The pickup and service by the Newcastle branch was excellent.
- Office LocationNSW, Newcastle
Hello Ron, Thank you for providing feedback and for choosing Allied Pickfords with your move. We wish you and the family the best in your new home in ACT.
Regards Allied Pickfords .
3 bed house moved from NSW to QLD, friendly reliable service, pick up and delivery on time. Would Highly recommend.
- Office LocationNSW, Newcastle
Hello Christine, thank you for the positive feedback in regards to your recent move to Queensland. We wish you and your family the best in your new home. Regards Allied Pickfords
Find out how Allied Pickfords NSW, Newcastle compares to other Furniture Removalists
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Allied Pickford Newcastle let me and my family down. We have now moved 6 times internationally and will never recommend Allied Pickfords. Inefficient packing required additional space to be quoted for and paid for on the spot at a time that Allied Pickfords acknowledges is extremely stressful. On receipt of our belongings the reason for the additional payment was obvious - poor packing, waste of space. The inventory was almost illegible making the consolidation process difficult. The items that hadn't fitted in the original consignment were not...
Read more listed as such. No communication to advise which items had not been sent, no advice on when to expect them and when the issues were raised with them - they were dismissed. I will be taking my issues to higher management.- Office LocationNSW, Newcastle
Dear Erica, We appreciate you alerting us to your negative experience as this is certainly not the impression Allied Pickfords ever intends to leave our customers with. Could you please advise your e...
Read moremail address or contact number so we can investigate your concerns immediately. Once the investigation is completed we will do what we can to resolve any outstanding issues to your satisfaction. However, if you would like to discuss the matter sooner, please feel free to contact our National Service Delivery Manager on 03 9797 1523 or via email; [email protected] With sincere regards, Allied PickfordsI am still waiting for the balance of my shipment and this is totally unacceptable 4 months on from the initial move. Allied Pickfords NSW has washed their hands of the issue with no refund for their ...
Read moreextremely poor service. And Allied Pickfords Auckland, although now supposedly attending to the issue as a matter of urgency, still don't appear to be concerned that we have all of the boxes and packing material sitting around which should have also been picked up. Extra costs have had to be covered for the delays and separate importation of our belongings and the entire move has become the most expensive, badly managed and distressing I've experienced. Word of mouth is a powerful tool. My email address is [email protected] But I don't think there's much that can be done to undo the damage to the Allied Pickfords reputation.From the first item loaded onto the moving truck to the delivery of our furniture and other household items to Newcastle we were informed of the 'loads' progress. We are assured that the final step from storage to residence will be as efficient and complete at the end. We highly recommend Pickfords to move your furniture anywhere in Australia.
- Office LocationNSW, Newcastle
Dear Christine, on behalf of our team we thank you for your kind words and sharing your positive experience with Allied Pickfords. We wish you and your family the very best at your new place of resid...
Read moreence in Newcastle. With sincere regards, Allied PickfordsI recently moved with the Newcastle Branch and was over the moon with the whole service from the first call to the end. They even called me from the office before the guys had left to make sure I was happy with the service. All involved were fantastic and could not have been more polite and professional.
This is my 8 move in 5 years with work and definately the best.
- Office LocationNSW, Newcastle
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Thanks for the feedback Leoni! Glad to hear your local move went well.