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Stan LogMid North Coast, NSW
Select not very good but worst of all the streaming to TV is a pain
It doesn't have an app for my 2022 android TV, can't cast from my mobile, PC, Mac to TV either. I can cast youtube and Spotify etc but not PrimeVideo ( I think they we being funny when they named it Prime or was that Video ).
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SmokyQuartzGreater Melbourne (Metropolitan), VIC
Good content, awful streaming
Really like the content provided by Prime Video. There are some excellent shows and films offered both new & old.
The fact that the app has constant streaming issues is a real let down eg. binge watching a TV series and during one season, 3 episodes won’t stream no matter how you troubleshoot it. Sent an email around a week ago to amazon support, still waiting for a response and I have a feeling I’ll be waiting a long time...
At the time of writing, the share price for Amazon is $2399.45 per share. One of the highest valued companies in the wo...Read more
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rampton1990South East Queensland, QLD
- 4 reviews
I liked it until it wouldn't work.
I enjoyed Primes content. Especially The Grand Tour, the other shows by May and Hammond and the large selection of documentaries. The price is reasonable. Then I got a new TV and the app absolutely would not work on it. Kept telling me 'something went wrong' so I rang customer service. The person was very polite, genuinely tried everything he could to troubleshoot with me and didn't talk to me like I was an idiot. In the end he blamed my internet connection. I know my internet is fine as everything else works fine with my internet and Stan and ...Read more
Netflix both work fine on my TV. There's nothing I hate more than troubleshooting over the phone though and neither Amazon or my internet provider (I did contact them anyway) could help solve the issue so I just cancelled my membership with Prime. I don't know why people are saying it's difficult to cancel, it's right there in your account options when you sign in on your phone. They even returned my recent membership payment without me having asked for it. All in all a good experience until it wouldn't work on my new TV.Similar opinion? Write a review on ieatwords.com.au!
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Kind of feels like false advertising
Browsing through a website looking for something to watch. Going through a tv show - hit an episode - up comes prime view button. Episode isn't covered by amazon prime. The end
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annaIllawarra, NSW
- 3 reviews
Can't cancel the membership.
We can't work out how to cancel the membership. We tried it. Didn't want to continue, so went on line hit the cancel button and it only cancelled for one month and then took the money the next month. Can't find a way to contact Amazon except to keep hitting the cancel button each month. Who wants to do that?!!
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JacobSouth East Queensland, QLD
- 2 reviews
Cheap for a reason - because it hardly works
Absolute rubbish. Constant "Something went wrong errors" when playing videos through smart TV app. You have to wait 10 minutes when switching between devices or you get an error about maximum videos being played at once. Amazon should have hired some Netflix engineers because clearly theirs don't know what they are doing
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Not what I thought..
Intended to try the 30 day trial, sounds good.. I always thought the internet was shared worldwide, or that was the intention. I don’t know and am not educated on licensing etc etc, but as usual, us in Aus are not getting the same content as the USA, so cancelled after 2nd day and searching for an advertised movie. I could see the picture and details but without glasses not the disclosure that it’s not available in your country.. shame..
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BillyVictoria
- 2 reviews
"C" grade movies offered to Australians
This is by no means value for money in Australia. When you look at what is on offer in America it is far better than what we are offered. To me this is an insult . Why can't you offer the same quality to other countries ? Netflix is far superior in what they offer their consumers. I have both prime & netflix & when my friends & work colleagues ask me what I would recommend it is always anything else rather than "c" grade prime movies
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LukoSouth East Queensland, QLD
- 7 reviews
Would rate it lower if I could
What a terrible sign in process. For a company like Amazon its like someone went out of this way to creat the worst app imaginable. Unless you enjoy sitting watching grass grow don’t waste your time. Consumer unfriendly, clunky, slow. I gave up and cancelled my subscription.
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OverstanIllawarra, NSW
Appalling. Inaccessible.
Same here. Stupidest, most clumsy, most consumer unfriendly sign in of all services.
Don’t bother with it. Better off watching grass grow.
How can any tech giant put something so frustratingly bad to market.
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Amrit R.South East Queensland, QLD
Wasn't able to sign in
I had to do anti robot challange where I had to type exactly what is shown 40 times to sign in. I did it correctly but still couldn't log it. Terrible.
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thomsonabraham02Greater Melbourne (Metropolitan), VIC
So Awful
I have fast WiFi(by Australian standards) but for some reason the quality is very poor, and they refuse to change it saying it not their problem, if I set it 1080p, I will be lucky to get 480p while watching, there is a lack of shows to watch, the only reason to have it is to watch "the man in the high castle", but even then, the video quality kills it. Amazon prime video is not made for western people, instead, it is made for Hindi speaking people and Malayalam speaking people of India.
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DanglesNSW, 2340
- 16 reviews
Perfect
Love watching good sitcoms & movies.
Great price for only $4 a month.
Loved watching shows like two & 1/2 man, Rush, Mr Bean & great movies like all of the Beverly Hills cops. Highly recommended
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Thainara MaiaSouth East Queensland, QLD
- 2 reviews
Very disapoiting
I did my subscription 3 or 4 months ago. After the second month, I cancelled my prime membership, but I still got charged in my bank account around $20 the last 2 months. Since the first time I called them to check what happened and to have a refund, and they said that I would receive an email of cancellation and my refund back. So far nothing happened and I’m still paying for something that I’m not using. I don’t recommend they service!!! What a pickle!!
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Terrible
Ordered some christmas presents for UK family and managed to sign up unintentionally and then charged 15.59 AUD for the privilege. Amazon make it extremely easy to sign up and very hard to undo, especially as when logged in on the .com.au sight it doesn't mention that you have "prime" on the .co.uk site
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spersephoneGreater Melbourne (Metropolitan), VIC
- 34 reviews
- 1 like
Exceptional value for many shows
I am an Amazon US customer because I use the family reading on Kindle. So I have little access to the Prime benefits because I rarely use Amazon to buy physical products due to the georestrictions.
However, for $3.99 per month (videos only, no Prime membership as I’m not using the Aus store), it’s brilliant. There are loads of old shows that I loved, and enough new movies and shows to keep me occupied. It’s so much cheaper than Netflix, Stan, Disney+ or Foxtel. I almost feel obligated to keep the subscription because even if I watch only one thing a month it’s worth it.
The quality isn’t great, it buffers a lot, but I’m paying so little that I’m getting way more out of it.
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Go with t.
- 2 reviews
Great product and service
My family streams quite a lot, but we change between companies usually having two going at any given time, we even tried Dysney for my nieces and nephews.The truth is I love them all but Amazon is so cheap, good quality and when I canceled they offered to refund or let it play until the end of the month. That’s awesome
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RobbieGreater Melbourne (Outer), VIC
- 5 reviews
TREADSTONE SUBTITLES FAILURE
With a fanfare & advertising Prime series TREADSTONE started in Australia. It has multiple languages throughout out the series so I was using English (after all it is our national language) but TREADSTONE drops the subtitles in the middle of at least episode 2 & 3. There is no apparent reason why so I reported it by phone to the service centre Sunday 12-01-2020. I was advised that they were aware of the problem & were working on it. I retried episode 2 Wednesday 15-01-2020 & was excited that the subtitles started working but part of the way through they disappeared!! The fault appears to be intermittent. Appears to be a great series but useless if you cannot understand the conversations.
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Subtitles disappear midway through a show.
The video subtitles don't translate foreign languages! Watching "Treadstone" with subtitles on, and as soon as the characters peak Korean and Ruussian the subtitles disappear! No idea what they're saying. Come on Amazon, a bit of QC, lift your game!
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Keith J.South East Queensland, QLD
Worst Password Reset Function
Can’t watch - can’t reset my password have to call and international number to rectify. The human confirmation characters are horrible. Overall poor sign up system made me just use the other streaming services.
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Questions & Answers
Frederique D.asked
Why doesn't the continue Watching feature present itself on the Prime Video home page. Every time I want to continue watching my program, I have to search for it.
No answers
Anayetasked
Most of the south Indian movies in Telegu language where suppose to be alternative in Hindi or English. Also not that much new Hollywood movies.
No answers
sunnyasked
I canceled my prime video 2 months ago and my account says l am no longer a member but the monthly charge is still been taken from my account for those months last one being on 6th August l phoned up about this and was told you have no record of the deductions but my bank account says different, explanation please.
2 answers
Hi Sunny, did you end up getting to the bottom of this issue? I ask, because I've cancelled my membership, and a few days later I login to my amazon prime account and it's been auto reactivated, even though I specifically cancelled it the other day and received an email to tell me that I wouldn't be charged at the end of my free trial period. Thanks Sunny.
Yes was settled.
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