This is the second time Ive used this card while traveling in the USA. The first time it worked fine. Didn’t really notice any problems. But then I wasn this booking any hotels or anything. When I got a card for this trip I asked if I could use for online purchases. The answer I was given was Yes. But when I tried to book hotels they were cancelled because the payment didn’t go through. So if you are going to use this card make sure you have another back up card.

We attempted 4 times to login online to obtain an ANZ Travel card but it wouldn't accept our payment for some reason. But the end result is 4 x $246.75 were deducted from our credit card and we are trying to get our money back - nearly $1000 !!!!! It has been 2 months and we still haven't received a call back. We ring every day and have to go through the same story every time. They simply don't care enough to fix it. The ANZ travel card which we ended up getting through the branch worked fine when we were away, but the whole issue ever since of trying to get out money back has DEFINITELY TURNED us off ever using ANZ Travel cards again. And we are ANZ customers too, but it just shows they simply DO NOT CARE.

Do not get this card.
Can you believe 3 whole Australian business days for bpay to filter through to your card. That left me stranded without money.
Your anz bank account is not linked!
It was also blocked on arrival.
Their help phone number mechine answers then leaves you on hold for in excess of 20 minutes using up all my phone credit. Then had to get my Australian family to try get them to ring back which they didn't.
Don't get this card as potentially too many pitfalls and stressed me out.

I had been using this card for a while until my card expired. From then on I had nothing but aggravation and total customer care incompetence trying to get a new one and transfer the balance across. Nobody knew what to do. Travel card never called me back when they promised or kept me on hold for ages. In the end they told me I had to empty the card balance back into my account costing me a lot of money in exchange fees. It turns out I didn’t have to but they had already done it. Totally unprofessional and incompetent.

I was very hesitant about using this card, after reading the reviews it scared me. However the only time it let me down was when I entered an incorrect pin. I went out of my way to test the card. I would find the smallest retailer in a market and make a purchase to see if the card worked, and it did every time.

The documentation says it can take UP to 2 days using BPAY to transfer money to the card. Each time it took 3 days which caused us grief. When it is deducted from your account IMMEDIATELY why then does it take 3 days to get to the travel card?

I will give 0 if possible. I made one for my daughter who went overseas for a school trip. The card didn't work and ANZ wouldn't talk to me because I am not the card owner. My daughter is 16 years old not even an adult yet. She couldn't use the fund till she came back. This card has given us nothing but a headache. I can't believe they are allowed to do this.

My son went to US from school, worked for few days then it declined even though he had more than 70% money, As a parent I called anz to find out is the issue is technical or any password, but they said because of Privacy issue they can't tell anything.

Two week holiday in New Zealand.
No difficulty with acceptance of card or finding atms for withdrawals.
Huge problem topping up the card. It took 3 working days for the online account to show an injection of funds. 3 working days for that money to be accessible. Friends with travel cards with other banks could access their money immediately after online top-up. I don’t understand the delay when I simply transferred money between ANZ accounts.

When my funds got low in Europe it took 3 days for my card to be topped up, meaning I could not eat, drink or pay for accommodation. But that’s fine cause those clearly aren’t necessities. Calling ANZ assistance was also useless as the calls took so long my sim ran out of money, which I then could not top up because my card would not work. Great! No money and no data, thanks ANZ! If it weren’t for my friends, ANZ would have granted me the great character building exercise of being homeless in Scandinavia in the middle of winter. Not quite what I signed up for but I guess they do like to go above and beyond.

App is rubbish and locks you out very quickly and then when you call number listed in card the service is awful. Waited 30 minutes on hold. No online support-at all. Phone support ZERO. Use any other card but this.

Shocking show transfer of funds and ANZ staff were 0 help was stuck in Europe without being able to transfer money across and there was nothing they did to rectify the situation.

This was shocking to use right from the start. ANZ staff were useless and couldn't even activate it properly. They told me they had loaded on the funds but hadn't so I was stuck in Europe without being able to access my money. Do not get - it is not user friendly and was a huge pain

The card was accepted in Europe. It was easy for me to manage my card and balances whilst overseas. Customer service at my local bank was excellent in applying for a travel and credit card. ANZ also offer good foreign exchange rates.

Travelled to Japan for two weeks and had absolutely no issue withdrawing cash or using credit function. I had money left on it when I returned to Australia and have been using it on a daily basis for grocery shopping. I was concerned when I read other reviews but it worked everytime.

The card was nothing but trouble whilst travelling in Europe. It would not work correctly and I had to keep calling Customer Service about it. They had no idea why and were absolutely hopeless. We ended up using cash instead as we couldn't rely on the card at all. Don't purchase one - I wish we hadn't & we're out of pocket now because of all the problems we had.

Got the travel card from my local branch of ANZ for travel to the UK. It was really easy to set up and load. The website was easy to log in and keep track of transactions and balances and you can set your own pin. So easy to use in the UK for purchases and ATM cash withdrawals. Loved the idea of the back up card for just in case. On return to Oz it was easy to do a wallet to wallet transfer from pounds sterling to Aussie dollars and continue to use until card empty. Ready to reload for the next trip wherever that may be. Can’t comment on customer service as there were no issues to resolve but I would certainly recommend it.