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Reviews

4.2

736 reviews
5
(545)
4
(60)
3
(1)
2
(14)
1
(116)
  • Product Quality
    4.7 (135)
  • Return Claim MadeYes (2) · No (166)
  • Warranty Claim MadeYes (3) · No (165)
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Graeme

GraemeSydney, NSW

  • 2 reviews
  • Verified customer

Perfect from Start to Finish

published

Everyone from the Saleswoman at the Sydney - Silverwater branch thru to the person who measured up the blinds at our house to the installer were all on the ball, very friendly and a wonderful bunch of people. We are so happy with our three new blinds. Well done for a excellent job from a professional team.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds



JudiT

JudiTMid North Coast, NSW

  • 2 reviews
  • Verified customer

Great Service

published

Happy with the service, prompt quote, office staff always friendly and helpful. Was kept up to date with delays due to current pandemic. Installer very friendly, very happy with the shutters..

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Susie H.

Susie H.South East Queensland, QLD

Worse Customer Service ever experienced

published

I ordered my blinds in Jul19. After several several chases, ALL from my end, also told I MUST pay full upfront, an install happened finally in Feb20. THEN I find, shutters don't match and now one shutters are broken. Faulted out and still waiting for a resolution. NO CUSTOMER SERVICE - told all sorts of lies. Result - still not blinds and $5K down.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Apollo Blinds
Apollo B.Apollo Blinds
Susie H.
Susie H.
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  • Verified customer

Apollo Awnings

published

Service was prompt and kept to time
Installers were patient, worked dilligitently, did a great job and clean up was good
It was the right decision to go with Apollo

1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Diane Chamberlain

Diane ChamberlainSydney Surrounds, NSW

  • Verified customer

Great service

published

It was easy to order with such a great sakesman. Robert was very professional and friendly as were the installers. We are very happy with our blinds at this time

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

We Love Our New Shutters.

published

So happy with our shutters from the team at Apollo Blinds, Dubbo. Fantastic, stress free service from first contact to installation. Very professional and helpful, great quality and great prices. Highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

Love my new blinds

published

I Had excellent service from the Port Macquarie Office from the sales representative to the installation technician, not forgetting the office staff, who were lovely to deal with, I am very happy with how they look on my bedroom windows and am having the Sales Representative to come out and give me a quote for the lounge room.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Jennifer White

Jennifer WhiteSydney, NSW

  • Verified customer

Excellent Service

published

Exceptional service from the office staff to the sales representative and the Installer. The Sydney store at Silverwater had easy parking, great display of blinds, the team were very helpful, and the quality of the blinds was excellent. Highly recommended. Thankyou.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

Great service

published

Excellent service from the Dubbo Team, they quoted multiple options and helped my wife pick colours. Installation was painless and professional finish. Would highly recommend Apollo Dubbo and will buy from them again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

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  • Verified customer

New Blinds

published

Excellent service from the quote to the installation. I have dealt with Apollo Port Macquarie before and every time has been always in a professional, courteous manner coupled with a quality product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Trish Hunter

Trish HunterMid North Coast, NSW

  • Verified customer

Best investment.

published

Apart from the delay due the covid 19, service and product excellent. Was worth the wait. Thank you again and highly recommended. Relative got some in Canberra from elsewhere and already had back to be fixed up.

1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

New Blinds

published

The whole experience of getting new blinds was stress free, our windows were measured for us, we had a wide choice of different colours to choose from, all was done at our home. The installation was done beautifully. Very happy with the whole process.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

Easy Peasy

published

Easy Peasy

To put it in a nutshell, it was easy. Was able to see the product in the showroom, salesman came and showed us fabrics to choose from, staff organised deposit and final payment over the phone, Technician came when he said he would. Easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Lynne Sohier

Lynne SohierMid North Coast, NSW

  • 2 reviews
  • Verified customer

Best thing I’ve ever done

published

Great decision made easy by experts. Would highly recommend to others Will use them again of course. If you are unsure about what options to investigate go to their showroom and enquire. They know what they are talking about and what will work best for your situation. Trust them. We did and weren’t disappointed.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Angela L.

Angela L.

  • 6 reviews

Great blinds and workmanship

published

Had 3 quotes, the salesman was very knowledgeable and gave us the best advice for the window configuration. The delivery was excellent and again great care to ensure the installation was flawless.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds
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  • Verified customer

installation of blinds in the lounge room

published

The sales rep. came to my unit showed me the different blinds and measured up, all very professionally. The service and installation were great. The only problem i have is the policy of paying the full price before the goods are installed. It means i have very little come back if anything goes wrong. What if the installer fails to turn up? what if they install the wrong product? what if the workmen damage the premises? As i have already paid the full amount i have very little come back if any of theses things occur. Thankfully everything was great.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

  • Verified customer

WORSE CUSTOMER SERVICE ..... inferior product, don't waste your time or money

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
7 comments
Apollo Blinds
Apollo B.Apollo Blinds
Anna R
Anna R

I dealt with the Silverwater store and my order no. is
......Sep. 18, 2022 SA367843-Syd-Richard SA367843

Apollo Blinds
Apollo B.Apollo Blinds
Ross B

Ross BHunter Region, NSW

  • Verified customer

Great product, Installation and Customer Service.

published

Fantastic advice in the home when being Quoted, product was delivered when they said no hassles, and the installation was completed without any drama. The whole process was easy to navigate and I would highly recommend the team. The finished product looks superb!!!!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Do not purchase anything from here!!!

published
Return Claim MadeNo
Warranty Claim MadeNo
JenJ

JenJMid North Coast, NSW

  • Verified customer

Great product - Great Service

published

Brilliant service from the first phone call through to installation. We chose easy to use pully system outdoor blinds for a retirement unit. The colour and style just smarten up the appearance of the unit as well as doing an excellent job of keeping out the hot summer sun. The woven fabric still allows air flow and a great outlook without that shut in feeling.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Apollo Blinds
Apollo B.Apollo Blinds

Review collected in partnership with Apollo Blinds

Page 1 of 37

Questions & Answers

Rob

Robasked

Hi Mate,
How long does it take in time from the measuring time to the actual installation day?
Thank you,
Aboud,,,[details removed]

1 answer
Apollo Blinds
Apollo B.Apollo Blinds

Hi Rob,
It would depend on which of our products you are looking for, we manufacture blinds and awnings in our Sydney factory as well as using manufactures from other factories in Australia as well as some from overseas.
Kind Regards,
Apollo Blinds Team

terryr

terryrasked

I find it very strange that for every poor review of Apollo blinds by a verified customer with history of other reviews, there are about 5 or 6 five star glowing reviews from unverified sources with no other reviews under their belts. Could these be coming from Apollo to maintain a high star rating? I suspect not many people write glowing reviews when they just get what they paid for, it’s more likely they review when they don’t!

4 answers
agent99
agent99

Many of the unverified positive reviews use the same terminology such as 'the whole process', 'from the beginning to end', 'every part of the sale', 'from the first contact' which is actually a warning sign according to product.review.com.au themselves. ACCC may be interested. Disclaimer: dissatisfied customer...

Apollo Blinds
Apollo B.Apollo Blinds

Hi Terryr,

Apollo Blinds complies with the guidelines set by ACCC. We currently have 555 reviews including 383 excellent (5 star) reviews so we are not sure where you get “5 or 6 five star” from. The inference that we are fabricating reviews is false. All of our customers are genuine. Product Review guidelines do not make it mandatory to be verified as demonstrated in their statement: “At the discretion of our Moderation Team, we will ask for a proof of purchase after publishing a review.”

Apollo Blinds was recently advised by NCAT that they were surprised companies did not take legal action against customers who are clearly intent on damaging the reputation of a business. Clearly, no business in this world is perfect especially in a made to measure environment but we do have integrity.

chris ford
chris ford

Ok, let me start by saying why is this such an issue. I just put a simple review online of a product that i am extremely happy with and some sniveling tool bag comes on and questions my integrity.His opinion to me rates about as high as his iq of 5 or 6. I am an honest individual with integrity and I do not make comments that aren't warranted. I have no affiliation with Apollo blinds nor have I been offered any intensives for the comments I made. I take offence firstly at having my integrity questioned, secondly having my good intentions discredited and thirdly having to follow on with this crap. As a consequence I will not be doing anymore product reviews no matter how good my experience may be. I request that I no longer be contacted on this matter or any other. The only other thing I wish to say is this. The ACCC! Really? They are as effective at policing consumers rights as a labor government is at reducing the deficit.

Good bye.

mick

mickasked

Comments about Apollo appear to be either in the best or worst category. This is a real concern as we do not need some of the issues I read above and there are over 100 of them in the worst case.
Do you use contractors to do your work? If so can I be assured of getting a good one rather than a dud?
Its important to us that we are not stuffed around this time of year especially as full sun on our floorboards will cause problems.

3 answers
Apollo Blinds
Apollo B.Apollo Blinds

Hi Mick, Thank you for your feedback and question. We use a combination of contractors and employed staffs. If you could provide us with your postcode area, we can pass it on to our local branch to get in contact with you.

Eve
Eve

Yes, it is random depends on your luck. The installer we have definitely not recommended.

agent99
agent99

I have noticed that many of the 5 star positive reviews come from reviewers that have only ever made one review and have only been a member of ieatwords.com.au from the day the positive review was lodged. Seems unusual and would indicate that some are not genuine or that customers may have been asked to submit a review? I see you yourself have been a member since 2013 and have submitted several reviews. Perhaps just consider the verified purchases reviews or where there is a comment. For example out of 86 positive reviews 65 were submitted by first time reviews and only 21 where the review had come from members who had submitted other reviews or had a comment replied to, or verified purchase that indicated it was genuine. Disclaimer: I am a dissatisfied customer who would not recommend them.

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