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11 questions from our users
Jean Barlowasked
my machine, 2 yrs old, is not washing well. Cutlery, especially, is coming out dirty.
No answers
Patrickasked
When I use dishwashing pods, sometimes the pods don't dissolve and I find them in the cutlery tray or still in the detergent holder. Should I only be using liquid detergent?
2 answers
I use the Aldi brand ("Logix) of tablet and it works perfectly does the same or better job than the well-known ones and costs a fraction of the price of the others. Even though it is recommended to put the tablet in the detergent holder, I have just put it in the bottom of the dishwasher so it is being dissolved from the start and that worked well too.
We stopped using pods earlier on and now use dishwasher powder that you can purchase from Coles or Aldi. In addition we put 2-3 capfuls of vinegar into the liquid holder and this combination works well and is cheap!
Vicasked
A mouse has nibbled the outlet hose. As this isn’t a warranty issue I would like to replace it myself. Do you have any instructions for diy replacement? Model D5424 thanks
No answers
Cazzasked
Hi. I have an Asko D5424 and the display is showing three horizontal lines and the door won't open. Can you please help?
2 answers
there is a kid safe switch inside the handle cover.
try that one.
also you can search online manual for details.
I had the same problem with my mums dishwasher. The door handle has a spring loaded switch which will show the symbol - - - to indicate the door is open still. The spring had gone on the handle switch which doesn’t close the contact to the electronic switch hence sending a signal to the display that thinks the door is always open. Switch needs to be repaired or replaced by a service technician. Hope this helps.
Steveasked
Hi I have an Asko D5424 which seems to be operating normally with display panel but not easing the dishes. I have cleaned and followed the manual directions. It seems as it it is not getting enough water for it to operate. It is emptying correctly and drainage seems fine. Can you help?
2 answers
No. Sorry. Can't help. i'd go back to the manufacturers. They make the product and so know all the ins and outs.
I have one. The ends of the spinning arms get blocked (lemon pips) etc. the remedy is to pull them off, remove the fitting piece then rinse the inside of the spray arm to remove foreign objects. I have a feeling the filter baskets in this model are s bad design. I never had this problem with my other Asko dishwasher.
AlanGasked
Hi there. I have a D5424SS which is showing F12 fault code. It is 4 years old but has done only one wash every couple of months during that time.
When it stops, 2 minutes into the cycle there is water in the bottom so it has been filling.
It would seem unlikely that the fill valve could be faulty after so little use.
Any Ideas before I ring service?
Alan
Ellisasked
How does one clean the filter?
2 answers
Lift out the course filter by thr handle and empty it. Reinstall it and turn the handle anticlockwise
Remove and rinse clean the fine filter
Replace in reverse order.
Thank you, I do not have a manual so this helped me negotiate the rather awkward procedure. However, once done, yep, easy!
Nigelasked
Hi,
my dishwasher does not drain and 5 minutes into the ecco cycle it stops. Flashing waving lines on the time left panel. Cannot restart even after moping up the water left in the bottom. It has worked for ages so all hoses etc should be correct.
Do I take the panel off at the bottom and check for internal flooding?
Pretty disappointed with the quality of this machines washing since we bought it.
Suzeasked
Hello Our filter is very hard to clean on our D5424. It gets putrid very quickly and grime even collects under the course filter where it connects to the fine filter. Am I missing something? Our old one only needed cleaning a couple of times a year. This one needs cleaning constantly and I'm worried we'll all get sick!
Thanks
Suzanne
4 answers
Are you sure you are taking it out the right way. Mine is easy to get out.
Is your water untreated? Like on a farm? I am just asking because this might cause the problem as I have no issue with my filter at all, maybe try rinsing any food bits off your dishes before you put them in the dishwasher and making sure you don't put too much food grease in...turn your water temperature up to high if it is not already. hope this helps.
ASKO A.Asko
Hi Suzanne,
It will state in your use and care guide on how to remove the filter and fit in properly after you have cleaned them, it shows you photos as well. Secondly what you can do is get a descaler from the supermarket and run it through the hottest cycle and that will get rid of any build up of grim on any other residue. If you wish to discuss further please feel free to contact our after sales service staff on 1300 002 756 or can e-mail your queries to [email protected]
Regards
Vani - Team Leader - After Sales Service
tbatt96asked
Hi, my asko has always had botton issues, generally taking three or more attempts to start a cycle, and now the door sensor seems to be faulty. Anyone else had these issues?
3 answers
I've had button issues for over six months - but as it's intermittent its hard to fix. I've also had the mother board changed twice, which i've been advised by the service department is extremely rare. Touch wood its currently working but last week came up with an error "H4" not sure what this means.
ASKO A.Asko
Hi Tbatt96,
I would like to help resolve the issue for you. If you could kindly email your best contact number to [email protected] I would be happy to look into it.
Kind Regards,
Kylie - Customer Service Team Leader
I'm having this same issue too. The on button has always been temperamental, now it's not starting at all. Looks as if there's no power to it. I'll email [email protected] I've had this dishwasher only 18 months
philasked
where are they made?
3 answers
Sorry I don't know BUT after 4 different technicians, it's fixed. They have reset to greatly increase water input. Had to keep on complaining and they gave Tech special manual.
Not sure
ASKO A.Asko
Hi Phil,
Thank you for your question. All of our machines are manufactured at our factory in Slovenia.
Kind Regards,
Kylie - Customer Service Team Leader
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