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Kerry F.Greater Melbourne (Metropolitan), VIC
Awesome customer service in difficult times
Shout out to the awesome folks at Aussie Strength for their incredible customer service in these really trying times with Covid 19. My shipment arrived and I even got an extra surprise which is extremely generous! Thanks guys!!
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Niall McDickenSouth East Queensland, QLD
Excellent Service
Given what's been going on in the world right now and how flooded they've been with orders and inquiries, the guys at Aussie Strength have still found the time to communicate with me about my orders and provide me with quality customer service. I have used their gear at various gyms in the past and can't wait for my safety bar to arrive - I know it will be worth the wait. Highly recommend these guys to anyone
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Hit and Miss - Logistics, After sales and Order Packing Quality bad!!
After seeing the reviews on this site I am compelled to submit my experience a few years ago (seem like nothing has changed)
F2F Meeting the guys were very friendly and took my order for a a Valkyrie 3 Rig and a bunch of other items totalling over 10K. The delivery just did not happen as promised and had to reschedule with the installer twice. When it finally did arrive many weeks later there was no forklift or crane as requested so I had to unload it all myself.
Still on a new toy high I was not deterred and rescheduled with my installer who ...Read more
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- Verified customer
Rigs as solid as they come!
As a first time buyer, after having looked at a few rigs from other stores, the quality as Aussie Strength was very high.
Getting my rig built for my home gym set-up and I cant wait!
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- Verified customer
Really good service and product
Bought a set of micro farmers handles https://www.aussiestrength.com.au/micro-farmers-walk-handles
Really well built product, much better than I thought.
Had to give them a call with a tracking enquiry, they were very helpful and sent me a follow up email as promised.
Will definitely go back here again.
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Disgusting customer service
Disgusting and dishonest people. The owner has a horrible attitude problem and will not work with the customer in anyway. Once they have your money, do not expect any customer service. Stay away at all cost. You have been warned.
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Matthew RixPerth, WA
Best bumper plates I have ever thrown around
Aussie Strength delivered my new set of plates to Western Australia and they didn't take forever! The customer service was excellent, they were well packaged and when I got them out of the box I was amazed at the quality for the price. I'm now swapping all my plates for these ones. Thanks Aussie Strength.
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AdamVictoria
32kg SSB bar
Unbelievably solid and well designed. Plates slide on and off the sleeve smoothly. Handle is positioned where you want it. Feels balanced. Was packaged well to protect the bar. Matched description on website as I hoped.
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- Verified customer
I had a great experience with Aussie Strength
I normally, don’t write these kinds of reviews but I figured that I would add my two cents given the strong comments on this website. I had a great experience purchasing two competition grade kettlebells from Aussie Strength. They were delivered within a few days, in perfect condition and they were very well packaged (boxed with foam which matched the contours of the kettlebells to ensure that there were no gaps in the packaging). Prior to purchase I wrote to the “sales” email address to make sure the items were in stock and received an immedi...Read more
ate and well-mannered reply from Andy. While I have no reason to doubt the sincerity of other reviews on this website, they do not reflect my experience and perhaps there is a degree to which they reflect the tendency of interactions on the internet to be needlessly hostile.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Worst online shopping experience I’ve ever had
Ordered a $350 barbel, on arrival it was barely packaged and damaged, missing parts. Contacted customer service for a replacement, months later still nothing, contacted again... SIX times for a refund and was told each time they would process it immediately. 6 months later and no usable product or refund.
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Terrible service from Aussie Strength
Customer service is very poor, and very difficult to get answers regarding warranties. And some poor quality products from this company.
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Bomb proof gear, excellent service, will be back!
Gavin was brilliant through the whole process.
The communication was brilliant, the product is amazing, and their range is second to none.
I look forward to building on to my home gym with Aussie Strength equipment!
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Great service
Pretty fast service by Aussie Strength recommend you guys to try buying products from them. They’re really respectful and fast at replying to your message.
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CharlieTemora
Deplorable Service. Most untrustworthy. Be warned.
Experienced the same disgusting service as so many others. Non-delivery of an order, then no response to phone calls and emails. Finally, spoke to the boss who denied and distorted the facts and refused to address the problem or return my money. Contacted the authorities who are looking into the way this company operates. I should have taken note of the overwhelming negative comments. I should have also noticed that the only time this company gets any stars is when all goes well. But look at the scathing comments when there is a hiccup. Don't take the risk. This company is out to get your money and cares nothing about service. Aussie Strength has proven it is untrustworthy. Play safe and go to a reputable organisation for your products.
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Samantha FergusonBrisbane
- Verified customer
Dreadful Service!
Their courier company (fastway couriers) attempted to deliver my package. I was home all day and we have a building manager / reception. Nobody tried to call my apartment and no calling card was left! Nobody from Aussie Strength then tried to contact me to advise delivery had been attempted. The courier company was waiting for Aussie Strength to advise them on what to do with the package. When I finally called Aussie strength wondering why this was taking so long the 'guy' was extremely rude and basically told me I had to follow it up and spoke to me like I should have known that the delivery had been attempted and who to contact! Will never deal with this lot again, still haven't got my delivery!
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- Verified customer
Great service and products
The equipment I purchased from Aussie Strength arrived quickly and was as described. The service they provided was great and purchasing online was easy.
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One star is too much
Made an order and paid. Stock wasn't delivered for over 4 weeks (even after I received confirmation a couple of days after my order that it was being shipped) Only 3/4 of the products turned up, I've tried calling, left voicemails and emailed with no response, sorry I was hung up on once. It's been 4 months now.
SAVE yourself the heartache. Go somewhere else!!!! Wish I read these reviews before.
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Fantastic company & Andrew Taylor is the Bomb.
Online. Seamless easy transaction. The service was second to none & the prices were really affordable. Top notch team that were really happy to answer all of my questions.
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Incredible service and equipment by these guys! Could not be happier.
We could not be happier with the equipment and service we received for our fit-out! Well done Aussie Strength, you guys rock!!
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jimmyKmelbourne
- Verified customer
Very disappointed
Similar to a review I've just read, worst service! I've purchased a reverse hyper bench online and 4 weeks later, they are refusing to return my calls as to where my product is! No reply to my emails, the texting service they apparently provide, and no one is answering their phones cause their operators are so busy, yep my butt! I'm am now trying to reach them to get my money back! All it takes is a phone call to make someone happy or let them know exactly whats going on. Instead ill just have my money back!
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Questions & Answers
Danielasked
Ordered just under $2k worth of gear over a month ago and haven't received anything (inv1813). No answer to calls or emails and after reading reviews off here I am very concerned. Aussie strength this is no way to do business! I have spent $$$ with you in the past but it's never been this bad. What do you have to say for yourself?
3 answers
Kettlebells A.Aussie Strength Equipment
Hi Daniel, can you please email us at [email protected] with your details and we can get that sorted out for you. Will just need your full name/order number.
I've been emailing your service email since the 20th of May. No reply or phone calls, please refund my money as I've requested in my latest email
Why haven't you refunded me yet??? I am a PT working for myself and money doesn't come easily. How can you run a business like this in Australia?
Concernedasked
I've been waiting on an order now for two weeks. Aussie Strength states 2 days delivery.
Like everyone else, the phones seem to just be a front and never get answered.
Once paid the emails go dead too.
All I want to know is when can I expect my order?
3 answers
Good luck mate, it took me over 6 weeks to get 'some' of my order. I didn't even get all of it! I had to contact fair trading and go through the whole process to get a refund. Prepare yourself for an annoying and time consuming battle.
Kettlebells A.Aussie Strength Equipment
Hi, if you can send your name and order details to [email protected] someone can check this for you. 'Mei' we're not sure who you are, but we have never had any fair trading cases.
Also please note our couriers do have delivery delays over the Easter break.
These negative stories of Aussie Strength sound horribly familiar. Goods that have been paid for, not supplied in full, Aussie Strength refuse to respond to emails or phone calls. Yes I am contacting fair trading as well!
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