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Australia Post Offices Questions & Answers
2 questions from our users
boyznthehood5asked
My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303
1 answer
Sami M.Australia Post
Hey Boyznthehood5,
I've had a look and this article is out for delivery today.
~Sami
freddiecasked
I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?
3 answers
Sami M.Australia Post
Hey Freddiec,
Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.
If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.
~Sami
Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.
Sami M.Australia Post
Hey Freddiec,
When ever an item is handed over to us it it processed by our main sortation facility in that state.
After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.
~Sami
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