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Fiat 500 2017 Auto
Consumer, MelbourneGreater Melbourne (Metropolitan), VIC
- 2 reviews
Known Transmission Problems - could not be fixed (Lemon)
Purchased new car from Brighton Fiat, good sales service. Had minor problems when handed over my new car but quickly fixed. About 2.5 months later a clunking noise between 2nd and 3rd gear (Auto) started, reported to Fiat Service. Advised they could not replicate and told to keep driving would probably go away. Continued driving for months noise still continued. Was so annoyed recorded sound and took back to service, they decided to give me a Jeep replacement (huge car) but they could not yet ID the problem. Finally about 8 weeks and app...Read more
rox 6 loan car changes later, was advised 24 parts needed to be replaced in gearbox and I had to wait for them to be sent from Italy. I was so totally frustrated at the delays and that I was the only one being inconvenienced that I engaged a solicitor to resolve the matter. FCA were responsive at first then started avoidance tactics. It took several thousands of dollars, a lot of stress and a volume of emails and phone calls to push them to accept the car is a lemon and pay back my money. They ended up agreeing to a full refund and part payment of my legal costs as they knew they were in breach of ACL (Consumer Law). I was still out of pocket over $2000 in legals as even when they agreed to pay, they stonewalled and my solicitor had to push and push to get settlement. In summary, it seems 2017/18 Fiat 500 has gearbox issues as mine is not the only lemon I have read about. I love the FIAT 500 and have since purchased a 2014 Sports model and it is a gem, no transmission or any other issues, I am very happy with it.Purchased in July 2021.
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