andy bSouthern and Hills, SA
- 2 reviews
Extremely happy
Bob Jan Scott and all the staff were extremely helpful with the purchase of our new Avan 564 everything we asked for was carried out with fo fuss would recomend Avan Adelaide
to anyone looking for a new van
Thanks
Andrew and Jenny Ba0
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Bob LineageMetropolitan Adelaide, SA
Service problem with my Avan Aliner
I phoned 03 5945 4500 with a service problem with my Avan Aliner and spoke courteously to a Mr. Steve Doherty. He was off hand and did not show any care or concern with my problem. He was not helpful at all. I feel unhappy with the service I received from the Avan Melbourne Manufacturing/Service Dept. and would not recommend them to anyone.
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good friendly service
Alan and I had the 1st service today of our Golf Maxi 501. We were very impressed with friendly staff. We cannot thank Paul enough for all the help he gave us.
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Bee KAdelaide
8 months and waiting!
I am so incredibly dissatisfied with the after sales service with this company. Hoping they haven't gone broke, certainly the actions are that of people who are hiding from their commitment.
Couldn't be nicer when our order was being taken... Then as the time for the van's delivery (mid to late January) approaches we're ringing and ringing to get some idea of when it was turning up. We find out that it's expected arrival us now mid Feb, but they'll be busy with the caravan show so they couldn't get it to us until the 28th Mmm.... Ther...Read more
e's our February holiday booking gone. One they assured us we could take. Mid February we ring to confirm only to hear it is now mid March. Maybe. Latest news is that it is late March. Not once has there been any communication from THEM. Not once has there been any apology or regret... Just grumpily given comments about how busy they've been, and that they've had no leave. Another chase up call today, has been met again by curt conversation and when I agree that she SHOULD contact us daily to let us know what is happening... she HUNG UP ON ME. Perhaps her suggestion of a daily call was, like their customer service, false. It will be 8 months after our order when we get it IF it does actually arrive mid March. I tried ringing the 1300 number on the website to speak to someone at head office, however repeated attempts have resulted in the number completely ringing out. There is no Facebook page for them and no other way of contacting head office. Trying to ring interstate dealers to get a contact number and they're ringing out too. I'm an easy going person, in sales myself, but we have found the experience infuriatingly frustrating. The delay is upsetting, but it's the total lack of contact or customer service that is making us see red. We regret to the depth of our souls, going with Avan!
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