Avan VIC
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11 reviews · Statistics
Reviews
Do not buy from Avan Camberfield
VIC, CampbellfieldAbsolutely disgusting customer service. You don’t pay over $50,000 to a dealer to get chicken $!?t
Disgusting service
VIC, CampbellfieldWill never enter this place again Michael is the rudest most arrogant salesman I have ever dealt with. This dealership will turn people off the AVAN brand which would be a real shame the vans are awesome it’s just this dealer that is disgraceful
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Misleading and Deceptive Conduct used by salesman
VIC, GeelongSalesman used Misleading and Deceptive Conduct when selling me a van. Was pressured into signing a contract, and was not fully informed of the risks involved. Though he knew I did not have finance he told me that it didn't matter, that I just had to place a $3000 deposit on a van. When the finance was declined he refused to refund me. I am now currently speaking to the ACCC and trying to get this resolved to get my money back. Next stop will be Consumer Affairs VIC. Keep away!!
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Terrible service
VIC, CampbellfieldMichael took my credit card details and said he would hold the van for 2 weeks while we waited for our insurance to process. I called him on the 14th day to finalise purchase and he said he sold it to a local couple would paid cash. Called a dealer on the east coast and he has heard of Michael and the terrible customer service he offers. It would not be worth your time talking with Michael at AVAN Super Centre in Campbellfield.
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poor service and could not care less
VIC, CampbellfieldWhen contacting this dealer with regard to warranty problems I was referred to Pakenham. When I called them they were closed for several weekdays, when I eventually made contact with them I was referred back to the Manager at Campbellfield who after discussing problem, he gave me a date to bring it in to fix it under warranty. We took the caravan over on that date an hour and a half drive, the manager was not there, another employee told me that it he didn't think it was under warranty, but would find out, after waiting about an half hour he
... Read more came back and said he couldn't find out that day, I said I would leave caravan I was told no room will have to take it back home and they will ring me, 6 weeks later no call and nobody knows. Once they have your money they don't care, while we like the caravan would never buy another avan or recommend them
Satisfied customer
VIC, CampbellfieldOur Aspire 587-1 is one year old. Experienced a few minor problems but these have been attended to at times to suit both, and we too lose 2 days returning and collecting our van. The staff have always been attentive and repairs carried out to our expections.
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No pride
VIC, CampbellfieldUsed motor homes are filthy and over priced. How can you be expected to spend over $100,000 on something that you cannot even assess properly.
Avan Super Centre you should try having some pride in what you sell.
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Terrible cruise liner
VIC, CampbellfieldAfter sale service and product are terrible.Not enough space to wright all the problems dean exp:lost the spare weel due to poor wellding and the rest.If anyone is interested I can supply photos (plenty of them).Please if U intend to buy this product consider the rewiews, because I did't. In ten months we used it twice, and after every outhing had to take it back for repair,but before that waited two months each time.THEY WERE very busy.
Customer Service
VIC, CampbellfieldOnly responded to Emails after I rang. No communication or updates on requested work to be carried out waited 2 days and still no phone call.Everyone that you spoke to had a different line for the delay.Since I arrived home I discovered a damaged rear left hand foot (stabiliser) pad broken and the stainless steel spring flattened by a forklift tyne,in fairness to the company I never notified them of the problem.I don't have the energy or the time to return.They have lost me full stop.
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If only the people who built it used more than 1 screw
VIC, CampbellfieldSpent $30k only to have to fix things ourselves. Lock barrel fell out of door 1st time used, filmed it & sent to AVAN, the door latch on roof only has 1 screw as has most of the cupboard doors & curtain rods. The table is screwed on uneven making it wobble. Not able to drop van off on a weekend to have issues resolved & pick up the next week, hubby needs to take days off to drop off & pick up.
Update 2nd time using it & the water pump no longer
I have found life without the AVAN just wonderful
VIC, CampbellfieldI purchased an off the showroom model in March 2016, drove to Melbourne from Brisbane to collect it having paid the balance owing 2 weeks before I left. On arrival the lady in question told me I could not collect the AVAN as she had not received advice of my direct debit sent 2 weeks prior. I even reminded her that I had sent her a copy of the direct debit over $40,000, one might think you would remember this but no. She then contacted their head office to be told it was received 2 weeks ago but they forgot to tell her, it gets better. I was th
... Read moreen introduced to the Sales Manager who was to take my wife and I through the Caravan and show us it in detail. This took some time to organise as he was not expecting me even though I had sent emails advising the date I wanted to collect it and their reply advising this date marked was fine. Taking us through the Avan he noted I was far from understanding of the van and was shocked to find I had not seen it other than on the internet. He thought I had come into the showroom prior. I was told to back my 4x4 in to hook up and they noted I had a 7 pin round plug on my 4x4. The AVAN had a 7 pin flat. I advised I had an adaptor but they said no we will change the plug on the AVAN to suit. In doing this and then turning it on they blew 90% of the led's and other lights, tale, brake etc. They finally after 1.5 hours fixed the problem bar one external led and told me to get it fixed when I returned to Brisbane, they just wanted me out, it was written all over them. Now to the best part, the first night out towards Brisbane we stopped overnight, the AVAN started making weird noses, fridge clicking etc, humming from under the bed etc. On contacting back they said just get it looked at when you get to Brisbane. The second night we were so concerned with the noises and humming I contacted the Sales manager and he said try and find an Auto Electrician to fix it. That didn't work as they were all busy and I had to wait a week so forward we pushed towards Brisbane. I finally got home and took it to the local Avan dealership to be told the van had not received a pre-inspection and that there were numerous problems. They attended to these however the next day the same problems. Then the AVAN Factory in Melbourne became involved promised the world, delivered nothing and after 3 months waiting on parts it became roadworthy. As everything was now working this gave me the confidence in getting rid of it which I did Losing $5000 overall but peace of mind that this joke was now over for me. I have recently purchased the most solid Caravan around with substantial warranty and proved back up service. I would highly recommend from my experience to anyone wishing to purchase a Caravan look well beyond the AVAN and live longer. I could go on with all the details however whilst there are far more you will have done well to have read this far. By the way that old saying you get what you pay for is so true, mind you that when you spend towards the mid $45,000.00 mark you might think you are getting something good, but don't bet on it.Questions & Answers
I’ve just bought a second hand Avan Erin Mark I
I. When I switch on the 12V system, the indicator ligh5 flashes red? I’m assuming the battery is dead. How much is it to replace the battery?
Are you still open weekdays?
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Details
 Avan VIC, Campbellfield1.3(10) | Avan SA, Windsor Gardens2.4(5) | Avan NSW, Nowra2.3(3) | Avan NSW, Bathurst1.0(1) | |
|---|---|---|---|---|
| Category | Physical Shops and Caravan & Camper Trailer Shops | Physical Shops and Caravan & Camper Trailer Shops | Physical Shops and Caravan & Camper Trailer Shops | Physical Shops and Caravan & Camper Trailer Shops |
| Seller Type | Manufactures Own Products | Manufactures Own Products | Manufactures Own Products | Manufactures Own Products |
| After Sales Service | Yes | Yes | Yes | Yes |
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In fairness I will add to get the same from jayco without the electric roof is more expensive, it’s not a bad van but when hubby is a cabinet maker he expects quality with fixings even if that means u
... Read moresing 2 screws where 2 screws should go as opposed to lock but screws that don’t fall out every time you tow it. He has just replaced our kitchen at home & can not believe what we find behind so it’s no different when building home, people cut corners but my husband dosnt & expects quality, not that I would pick it out but the cupboards are actually uneven but it’s a caravan & we don’t live in it & it was affordable & it looks good & does the job