BrentPerth, WA
Great after sale customer care factor
Live in WA travelling in Tasmania had unfortunate incidents high winds mangled tent poles, separate dented door panel fridge compartment. Phoned Wangara branch, a few quick emails and pics manager Greg had things sorted. Parts either available or ordered prompt action most appreciated.
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Kerry TaylorPerth, WA
- 3 reviews
Great service.
Yesterday picked up our Stirling GT MK2, from PMX Canning Vale, could not be happier with the camper and in particular the service we received from Carlin, his product knowledge and customer service is outstanding,looking forward to catching up with Carlin again for our first service.
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This review follows on from my first.
We have now taken our Parkes 15 on its maiden trip from Perth to Exmouth and points in between.
Having had little experience in caravining we decided not to go too far off road however we did stay in 3 places that were only accessible by dirt road.
Importantly we are happy to report the van remained dust tight. We took Carlin’s advice and turned on our exhaust fan in reverse mode which helped pressurise the cabin.
The van was a breeze to tow with the Jeep Grand Cherokee, on all surfaces.
Setting up the...Read more
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SimonPerth
Our ticket too escape!!
Finally got the cook onboard to get a camper! I’ve been keeping in touch with the major camper trailer providers for a while. So when we had the money sorted I went to nearly every place in the metro even looking on gumtree but always ended up back at wangara Pmx. Store had every model of there range on show except 1 out of there 9 diferent styles set up. I was set on the Lincoln z however the cook fancied the top of the range mk2. We have young kids and the second double bed is just perfect! The book said 5 minutes initial setup but upon out f...Read more
irst outing it was more like 40 but on our 4th trip in 5 weeks now 5 mins for setup with Anex is a breeze! I do take a step ladder to make the anex easyer. I just chuck it on the boat rack on top. coming from tent camping to this is luxury! Haven’t set up the hot water system which came with the deal yet but looks good! Also came with free solar panel! The trailer itself is an awesome piece of work! Brick sh*t house my dad would say! Storage is accessible set up or in transit which might not seem important but it is! Fridge and kitchen always there if you traveling long distances and don’t set up the main tent! Once set up it’s awsome! Huge inside kids up the back, table and lounge in the middle and the big kids up the front. The 12v lights and led strips inside! Wife did find a sharp corner of flashing on the floor Wich I filled with a bit of silicon. The trailer was listed for 26 000 in the store but it just so happened that the Kalgoorlie camping show was in between purchase and pick up so the lads in wangara matched sale price at show which was awsome!! I know it’s early days but no complaints from the wife or kids and at least now we don’t need caravan parks anymore! Heeps if water and power onboard!!
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Poor service and knowledge
Poor after sales service.
It was all buddy/mate until The money was received then it all changed.
When I questioned the issues I had they didn’t want to know, it was too hard for them.
In the end they said that’s what you got deal with it you have a 5 year warranty.
Stay clear of these people.
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RhysyboyPerth
Don't buy these campers
[name removed] was extremely helpful until we made the payment then it was all downhill from there. We picked up our "NEW" camper from PMX to take around Australia in December last year. The connections for the brake lights worked on and off. We were told by a qualified auto electrician there was no negative wire. Cost us $$ to fix. Then the trailer brakes locked up on the Nullabor which caused so much damage to the drums, everything needed to be replaced. [name removed] decided we left the handbrake on which wasn't the case at all as we checke...Read more
d everything 3 times before driving anywhere. $2500 later we had it up and running again. Then one of the gas struts broke which caused the camper not to close. So we had to pay for accommodation as the camper was stuffed (it was also xmas so most places were shut). [name removed] did offer a whole new trailer at that point but after spending $2500 for new drums and brakes why would we? Just to have the same problem again, no thanks. We used it everyday and was told again by [name removed] that we mistreated the camper when in fact it just fell apart due to the quality. What a jerk. He also wrote us an email which was nothing but rudeness with all his facts mixed up as he failed to listen in the first place. [name removed] was amazing trying to help where he could but in the end we got a full refund for the trailer. The only reason they did is they knew how bad the campers are in quality I had an Engineer look at it and he said they are really badly designed..So over the xmas period we paid $3000 in accommodation $2500 for the drum replacement $4500 to get the trailer back to Perth on a truck because we couldn't drive it anywhere safely. $2000 in flights back home all which shouldn't have happened in the first place. We were out of pocket thousands of dollars which we never got back either. Please do yourself a favor and do not buy these china made campers unless you do all the research first know an auto electrician and mechanic. I would give no stars if possible.Similar opinion? Write a review on ieatwords.com.au!
jimandoGnangara
Exceptional Service from PMX Wangara
Following on from Tank's comments above I experienced similar service at the Wangara branch of PMX Campers. Exceptional service from Greg the manager. A very knowledgeable chap who is happy to spend time with you and answer all your questions.
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TankAU
- WA, Wangara
- Verified customer
Great Value Campers, exceptional service
Good selection, not pushy about selling. Listened to all our questions and answered them so us novices could easily understand. From the time we placed order to delivery we were informed on all steps. Nothing was too hard for the staff, even offered to wait after hours when we were picking up.
May 18th 2018 Update: Great service. Exceptional price for the quality
Being able to walk through such a large range of campers without being hassled by pushy sales staff was a pleasure.
the staff at PMX Wangara are super helpful and provide honest answers to any questions raised
1 comment
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Questions & Answers
Jimasked
Very interested in buying a Stirling LX MK2 PMX Camper.
Would like as much feedback as can get be it positive or negative on the actual product.
Look forward to hearing responses
Jim
1 answer
I would honestly stay away from these campers. They are poorly made with many faults. Terrible after purchase service.
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Tank
My partner Anil and I are very happy with the service from Greg, the manager at PMX Wangara.