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Axiom Music Questions & Answers
11 questions from our users
Hi I bought an Axiom Alto Saxophone but the reed and mouthpiece does not seal - the mouth piece seems curved leaving a slight gap?
Hi Hannah. There should be a slight gap at the tip of the reed, this is normal. The reed needs room to vibrate against the face of the mouthpiece. Are you having difficulty playing? Perhaps you could ...
Read moresend a picture to us at [email protected] so we can check for you. Kind regards David - Axiom Music
Hi there, Im currently looking at purchasing a new alto saxophone and had come across the one that you have available Axiom alto saxophone for beginners
There seems to be such a possitive feed back i was considering making the purchase through kogan
however how do igo about buying the product directly from Axiom and is this an Australian company also have there been any faults with this product is it quality made.
Thankyou k
Everything I have bought is of great quality . Delivery is fast also
Thankyou Mark
There such great reviews Id like to here personally from others that have purchased the Alto saxophone
Seems there a great buy and a 2 years warranty
Hi Kerry. All our products have a two year warranty against manufacturing faults and we have a sax player on staff who can test and adjust the instruments. We have sold the Prelude series sax to many ...
Read moreschools and teaching studios. It’s a good quality basic instrument for beginners. You can purchase through a number of online platforms or directly through us at www.axiommusic.com.au
Hi David, I am planning to purchase a 3/4 cello for my daughter as she has been practicing it for months with 2/4 cello. Her teacher would like to see the instrument before buying one if possible. Do you have a store or display place in NSW?
Jun
Hello. We do not have a showroom or retail outlet as we are purely online. Thank you.
Hi there, I have just purchased a clarinet from Axiom and in the instruction it says to remove packaging wedges. I am not sure which ones are packaging wedges and worried I might wrongly remove key pads. Could someone help eg give a photo showing what the packaging wedge looks like?
Hi. apologies, the instructions are out of date. The new range no longer has the packaging wedges so you can ignore this.
Thank you
Thanks very much for your prompt response
Hi guys - Id like to purchase the violin style bass, just comparing it to others on the market. Could you please tell me if each bass gets checked before shipping?
Also, is tbe body maple, and the neck rosewood - if not what are they made of?
Finally - Has it got a warranty for exchange if its faulty in some way?
Many thanks
Donny
Hi Don. Yes we check every bass before we ship and adjust the action if required. The body and neck are maple with a hardwood fretboard (rosewood still currently prohibited for manufacture). Yes we ha...
Read moreve a two year warranty against manufacturer's faults and a 14 day money back guarantee if not 100% satisfied
Many thanks.... cant wait to get one of those basses!!!
Hi, thinking about buying a full-size cello outfit. The price is around $400 AUD so wondering if this is good quality and last in the years to come. I also hope the string and bow quality is good as most instruments bought online have that problem. Also wondering how long is the warranted and if it is refundable. Thanks, :)
Hello Jo. All our instruments are budget instruments aimed at the beginner but are of very good quality. We have sold a large number of our cellos with no issues. The product has a two year warranty a...
Read moregainst any manufacturer defect (not incl strings etc). We offer a 14 day money back guarantee with return freight paid by customer. I hope this helps
F series guitar???? please tell us.....
Hi,
I bought a beginners trumpet as a birthday present for my grandson. It is a beautiful instrument but I don’t know how to assemble it so that he can immediately play it. I am in Carlingford is there someplace close by that I can take it to get it assembled?
Thank you
Shiyamalie Amaratunga
Hi there. The trumpet does not require any assembly. All you need to do is insert the mouthpiece and oil the valves as per the instructions in the manual. Hope this helps.
Thank you David.
Hi, I am 62 years old and decided to purchase a clarinet as I had always wanted one many years ago. I have received it, it says to remove all the packaging. My question is the packaging, is that the cork pieces or have I removed the wrong bits. Please also do you have a recommendation of a book to teach myself how to play. I can get sounds, my greyhound Lollie howls to the noise every time lol. Hoping to hear from you soon, cheers Sandy
Hi Sandra!
The cork is meant to be there, it is a replaceable part of the clarinet. If it isn’t damaged, maybe you could try placing it back in. There are lots of YouTube tutorials to show how this i...
Read mores done. I’ve included a link to one at the end of my reply.Hello Sandra. The packing pieces are small wedge shaped pieces under the keys. They are there to prevent damage in transit. Some of our newer models actually no longer have these packing pieces. I hope this helps.
thank you guys, much helpful info. Cheers Sandy
I am a beginner player for Ukulele. had my concerto Ukulele stolen. Want to buy another one. Wonder what is the quality of Axion Ukulele Concerto like?
Thank you.
Bea
Hi! Our Concert Uke is a superb quality instrument with spruce top and mahogany back and sides
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