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Physical store, Online storeKimberley KFitzroy
Beware - no returns AT all despite goods untouched
I ordered 2 car seats from Baby Care. Unfortuatley so did my partner - so we ended up with 4 (I'm pregnant with twins). I explained the situation and Jess from Baby Care states once goods are delivered there are no returns. No compassion, no compromise just a flat no. In what day and age do we live in that an online shop does not accept returns? I've never bought anything online that does not offer a return service.
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shadowSydney
- 2 reviews
- 10 likes
Discrepancy between online price and in store price
Their prices are generally lower than other baby stores, but it is nowhere stated on their website that the prices listed online are for online purchases only! We bought from Babycare Nursery on two occasions, after seeing their good price online, but on both occasions the items were $10 more expensive than the online price. I wouldn't have minded if they had stated that clearly on their website, because I would just order online rather than trek all the way to their shop if it ended up being the same price!!! On the first occasion, I thought i...Read more
t was because we saw the price at www.babyschoice.com.au, which is listed as Babycare Nursery's online store. But on the second occasion, we saw the price on their shop's website babycarenursery.com.au, thus thinking this was an advertised price in store as well, but they still would not honour the price listed there and charged an extra $10. Didn't want to argue, and since we went all the way there we bought the item anyway, but I just don't see how this way of doing business is being "honest". As much as I appreciate the lower price, I seriously think they need a disclaimer on their website(s) clearing stating that these are online prices and in-store prices are not the same!!! Pros: good prices Cons: no clear statement about in-store prices being different, thus misleading for customersSimilar opinion? Write a review on ieatwords.com.au!
Best baby shop
Great service they were so helpful and happy to answer my questions and super fast next day delivery. Definitely recommend this baby shop and will be back for all of my baby purchases. Thank you
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JacobEpping
Extreme care and Excellent service
My wife is expected to deliver any day and at the last second wanted a new car seat, we ordered from here and Jess/Sam responded and delivered in only 1day during the Xmas break! Unbelievable!!
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Kelly MCastle Hill
Ordered and Delivered within 24 hours!
I ordered the Bebe Care cot, chest of drawers, mattress and change table on Wednesday and had the items delivered on Thursday! I couldn't believe how quickly we received everything. Everywhere else we looked were out of stock and there was a lengthy wait, so I'm very pleased I came across Babycare Nursery. The customer service and experience was excellent (and so was the price!) so I will definitely continue to shop here.
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RichardSydney
Fantastic price and customer service
We have purchased from Babycare Nursery previously, and will continue to do so. Their prices are very, very competitive, and their customer service is outstanding. Parking in the area can be a challenge, but Sam's willingness to "go-the-extra-mile" in helping to move larger items back to your car is fantastic and really sets this business apart.
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Best price and efficient service
The Combi pram we were after was no longer available at retail shops in sydney so we had to resort to online shopping. Was at first skeptical of Babycare Nursery because everything was so much cheaper than the shops even when including courier/postage! Gave it a go after reading all the positive feedback here. The pram arrived 2 day later via courier and in perfect brand new condition. Couldn't be happier with Babycare Nursery!
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foralltosee
- 3 reviews
Ordered & Delivered in two days - interstate!
I have never ordered anything online from an online baby store, as I have always been so sceptical! I read these service reviews first and took the plunge! Luckilly after weeks of research I located the best value stroller on the market - the Maclaren Quest Elite (with all its features it was a standout, why pay for something cheap that will only have to be replaced twice) and I could not find it cheaper anywhere else - this is taking into account the huge toy sales on at the moment at the big stores. I rang Babycare Nursery direct and then ord...Read more
ered online and I found them to be very professional, efficient and utterly customer focused. I ordered it on on Wednesday and it was delivered to my doorstep on Friday morning in Brisbane. I missed the courier in the morning - but its a great system, you simply ring them and they will re-deliver later in the day for free. What service! I am very very happy with my purchase and saved $100 compared to other stores, thank you so much and I will purchasing items from you in the future.Similar opinion? Write a review on ieatwords.com.au!
Great Customer Service
I ordered a BOB stroller and infant carrier set from Babycare Online and the service and delivery time were excellent. Plus, the goods came in excellent condition. The only thing I would recommend is adding the infant carrier adaptor to the set as I needed to buy that separately in order to attach the infant seat to the stroller.
Good value for money, efficient
Needing to purchase an adaptor the two items to work together
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YellowAnt83Melbourne
- 4 reviews
- 1 like
Excellent Service & Fast Delivery
Very happy with my purchases from Babycare Nursery.
I purchased a highchair and car seat in two separate orders both delivered very quickly.
I was stuffed around with another online store no delivering my item within a month!
I ordered my car seat on Thursday afternoon and it was delivered on the Monday afternoon!
Great prices too!!
Excellent Service, Fast Delivery
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Thrilled with speed of delivery of item
I ordered a Childcare Universal Hearth Gate over the Easter weekend and was thrilled to receive it on Thursday. The gate looks well made and was perfect for what I wanted - to hold back two puppies! I would use their website again- maybe one day when I have grandchildren to protect!
Great gate - well made
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MikeMiroSydney
Phenomenal
There are some dodgy online operators out there who stuffed us around on the stroller and car seat we wanted, telling us it was out of stock and not available for 8 weeks after we had purchased and so when we came across Babycare we thought we'd drop into there store to take a look... what can I say - great customer service, price and product availability! The owner [name removed] is a legend
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flakeSydney, Australia
- 4 reviews
- 5 likes
Great Little Store - Hidden treasure
We recently purchased our bob Revolution here. We shopped around for prices and we saved over $150! So happy to find this little store, the lady was helpful and very lovely. Service was fantastic! Happy to help a local store rather than my money being spent at one of the bigger chains. It is a little store but she was very informed and was happy to show us what she had.
We will be purchasing our baby capsule from this store!
Lovely, local, friendly, best prices
Little store, hard to find
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WiggsyWooAU
- 8 reviews
Excellent service and quick delivery
We recently purchased a spare base for our car capsule and found BabyCareNursery to have the best price. Not only that but the delivery was free! I felt further reassured because there is a physical retail store and the person I rang and spoke to was very friendly. We ordered the base online on Sunday and I got it on Monday. WOW. I would definitely shop here again and would recommend this store to others.
Best price. Free and fast delivery.
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Excellent Service and Great prices
We recently purchased a high chair from the website and found the service over the phone fantastic. We shopped around for prices and this was definitely the best we could find. Delivery interstate was speedy and again very reasonably priced. We will definitely recommend this shop to friends and family. Very happy customers!
Excellent service, knowledge of product, great prices
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DineshSydney, NSW
- 2 reviews
Great buy
Great presales service over the phone, with lots of questions happily answered. This allowed us to make an informed decision and get what suited us best. Good on price, friendly and efficient. They even helped with installation and took the time to show me how the pram worked. Definitely a better alternative to the big chains! Many thanks and happily recommend.
Friendly, family run shop with honest and genuine service. Free postage on many items.
No parking, but postage is free on most items so no problem really.
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Fantastic service and prices
Your service is by far the best service I've had with online shopping, I received my package the next day free of charge at a time that suited me. The pricing on the products are very reasonable I'm very happy and wouldn't shop anywhere else for my babies needs as well as mine.
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Best service I've had online!
Thank you Babycare. Ordering my gorgeous little bassinet and matching swing online was a breeze. I placed an order one day and received it to my office the next. Very impressive! I did my research, shopped around and Babycare nursery was a little cheaper than others who had the exact same product. I will be sure to order anything else I need through Babycare.
Super fast delivery
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Fantastic
Great store & customer service was impeccable. As previously mentioned by other reviewers, I had to park 2 blocks away and the staff were more than happy to help me to the car with my car seat and bouncer purchased. They were all lovely people and seemed extremely happy to help with any request. If I had to make one tiny complaint, it would be that the store is too small. Hard to navigate with a pram (but I managed!).
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KirstyMelbourne
Love it
Just wanted to say thank you so much I'm so happy with my pram and capsule combo. Fast delivery, and I searched everywhere for combo package and this was the cheapest price I could find for that brand and no extra hidden costs for extras I received everything I need for it to be used straight away.
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Questions & Answers
Chiina_01asked
I want to buy a valco spark duo from here but I just want to make sure I'm not being scammed and will receive the pram as I have been scammed online before.
2 answers
I recieved my pram within 3 days of ordering (delivered to Victorian regional area and the week before Easter) as person on phone said they would. Very satisfying online store. Notably it would have been delivered the day before (2days post purchase) but I was out- courier service left note and had online service to arrange re-delivery the following day.
I ordered it and it is in transit very happy with the customer service from this store would purchase from here again
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