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As of the 17th of August 2015, Mecu rebranded to Bank Australia.
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In late 2021 we switched our personal savings / mortgage accounts to Bank Australia. We have recently transferred our business accounts and our son's savings account to them as well. The main reason for switching was their ethical stance, but the bonus has been the excellent customer service. Both Melisa Chew and Pamela Santiago have been extremely helpful and a pleasure to deal with.
We 1st refinanced to Bank Australia in May 2022 by applying online & will all communication by email & phone. It could not have been easier. This month we received a 2nd bridging loan to convert an office floor into our new apartment. Again all done by email & phone & very simple.
We have now moved our 2 business accounts to them.
During lockdown last year the Bank even telephoned me to see how we were going as we had deferred our payments for 3 month. It was a very caring call during a stressful time.
We can strongly recommend Bank Australia as both providing very good service and caring about its customers.
Hi David! Thanks for taking the time to leave us this great review! It's wonderful to hear you were able to get a great result with your home loans, providing great service and offering great products...
Read more for our customers is very important to us so your kind words are very much appreciated! Thanks, Bank Australia team.
I joined a couple of weeks ago after reading good things about the Bank Australia. Communication and customer service is without reproach. I'm looking forward doing my business banking with Bank Australia.
Hello! Thanks so much for taking the time to leave us this lovely review! This is so wholesome, we love being your friend! It's so great to hear that you've had great communication and customer servic...
Read moree! High quality, personalized service for our customers is something we strive for so your kind words are very much appreciated! We hope we can be your friend for years to come! Thanks, Bank Australia team.
- 2 reviews
- 1 like
Bank Australia which is supposed to be a customer oriented bank sent an email a few weeks ago unilaterally stating that customers will be "voice printed" in calls. They have since said in a complaint email that you can opt out but can you trust that? What about when using voice prompts and what about before you ask for that call to be opted out? I doubt that would pass the privacy test with the privacy ombudsman. It's a slippery slope to be identified anywhere anytime for no good reason and there is no reason the bank needs to use this technology.
Hi there. Thanks for your feedback about VoiceID. If you’ve requested to opt out then we will absolutely process that for you, and you can continue to use your old authentication processes. We are con...
Read morefident VoiceID is safe, secure and private. Many banks and other major institutions – such as the ATO – in Australia use VoiceID. You can read more how VoiceID supports our customers to access their banking more securely and efficiently at www.bankaust.com.au/voiceid. If you’d like further information, you can email us at [email protected] or private message us your details and we can have a member of our team get in touch. Thanks – Bank Australia team.
You are confident that the voice biometrics program you use is safe. That's great but "We are owned by our customers" means you should be putting these things to a vote with your owners and sharing ex...
Read moreplicit information about the privacy implications. Using the federal government as an example does not make your case stronger. That's a lot of trust you're asking for without much assurance: Are there guarantees in place to ensure that portions of the call are not opted in accidentally? What about when using the voice prompts?Hi…
Just as we keep your personal and financial information safe and secure, we have ensured that our VoiceID technology partner, Nuance Communications, has the highest levels of data security possibl...
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We would like to continue using them for environmental reasons but the complete lack of customer service makes it impossible. They repeatedly delayed our discharge and were impossible to reach.
Hi Rachael. Thank you for your feedback. We're so sorry to hear you've had a poor experience with Bank Australia. We would love to reach out to discuss this with you and see if we can fix the situatio...
Read moren. If you would like to, please do DM us your contact details. - Bank Australia team
My 2020 New Year's resolution was to divest from fossil fuels all my banking (mortgage, savings, company accounts, trust accounts - I have a few!) and Bank Australia being a B-Corp was the obvious choice to switch to. I won't say it's been simple - it's taken 11 months to refinance the mortgage - but we got there in the end, and all the staff have been great. Mostly Sonia on the phone/email, but experiences in branch have been good too. Everyone really wants to help, and don't take it personally when I have a little tanty over another set of...
Read more documents that need to be provided to prove my income when I thought it was all done ;-) However, I have noticed that, whilst most Bank Australia systems and processes are comparable to the ones I've left behind at the Big 4, there are a few areas of the online user experience where I'm taking a small step back, namely: 1. Add new biller/pay anyone account - can't be done outside of making an actual payment to them. I guess this is mostly annoying now, when I want do a mass upload from my previous bank, and it shouldn't affect me too much going forward 2. Renaming accounts - I have a few savings accounts which I like keep ringfenced for things like tax liabilities, so I don't spend it! I change the purpose, and hence names, of these accounts quite often, but I can't change the name of the account online. There were a couple of other things that surprised me as well, in terms of paper forms required where previously I had been able to do it with a click of a button, but you would think that the next couple of UI upgrades will sort this out. It goes without saying that these minor points are outweighed by the feeling of satisfaction of finally saying goodbye to the Big 4, and all their grubby investment and governance practices!Hi Steve! Thanks so much for taking the time to leave us this great review, and for providing us with this detailed and very valid feedback! We really appreciate our customers that join based on our e...
Read morethical values and not investing in fossil fuels, our values aligned customers are so important to us! We'll be sure to pass your compliments onto Sonia too, she'll be thrilled to hear your kind words! Your comments around our online user experience are very valid, we certainly have a lot of room for improvement and renaming accounts is something a lot of us at the BA team would love to be able to do as well! We have passed on your feedback to our Product Team for review. We hope you continue banking with us for years to come, and hopefully see a few digital upgrades along the way! Thanks, Bank Australia team.Hey Steve. We have a bit of an update for you!
1. Add new biller/pay anyone account: Our Product team confirmed that in 2021, we'll be making this easier, starting with introducing the ability manag...
Read moree exsiting payees without needing to make a payment. We're expecting this to launch in April - May 2021.
Easy to sign up with, been hassle-free so far, provided competitive rates, and I know they stand for ethics in Australia. Perfect bank. If you're thinking of moving from the big three banks like I was, stop putting it off and go with this bank. Highly recommended!
Review collected in partnership with Bank Australia
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With bank about 6 years maybe. Took out a mortgage house loan four years ago. Very good service, philosophy, interest, and we own it! We dont have to support a dividend. I would recommend to everyone. Thanks for the opportunity to write.
Review collected in partnership with Bank Australia
- 2 reviews
I finally got around to moving my biz banking from CBA to Bank Aust. I moved my personal banking (most of it) to Bank Australia some years ago and got a mortgage with them. But it is actually much more convenient to bank with Bank Australia than the CBA. For a start they are available on the phone til 8pm each night and I've used that facility to navigate things, and to do larger transfers. I can deposit funds into my account at the Post Office which is really useful as can do that on Saty morning. And my bank is no longer gouging me - the cus...
Read moretomer - to make money for its shareholders. That's the key. As well as the fact that Bank Australia doesnt fund unethical investments (fossil fuels, arms manufacture etc) and invests in environmental projects to offset residential lending for new homes which displace nature. Highly recommended.Review collected in partnership with Bank Australia
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I decided to move my banking to Bank Australia having been a customer of a ‘national’ bank for 20years. Despite my significant savings (proceeds of sale of house) my ‘national’ bank was not interested in my business when my partner and I applied for a ‘top up mortgage’ for our new home. Bank Australia have been approachable, personable and so easy to deal with from the minute I contacted them. Today they surpassed all banking experiences by being human with an interest issue i had - their ethos encouraged me but they way they do business means that my partner and I have moved all our personal and business banking to bank Australia. I rarely write reviews but could add more and more to this. This is the way banking should be. Thank you
- 6 reviews
- 3 likes
Generally found to be an arrogant organisation. Poor/basic service - even for a bank.
Been with the bank approx. 6 months
I’ve found it to provide a completely unreliable service
Customer service was arrogant and unhelpful.
Extremely disappointing given the alternative to mainstream banking they claim to be offering
Hi Callum, thank you for your feedback. We are sorry to hear that this was your experience with us. We'd like to follow up with you directly so we can assist. We will send you a private message to get your details. Thanks, Bank Australia.
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Bank Australia Online is a ieatwords.com.au Awards Winner for 2022 and 2021
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Hi Bonwyn! Thanks for taking the time to leave us this wonderful review! It's wonderful to hear that you've had a great experience with us switching over so far! It's wonderful to hear that Melisa and...
Read more Pamela have been so helpful to you, we'll be sure to pass your compliments on! High quality customer service is something we strive for so they'll be thrilled to hear your kind words! Thanks, Bank Australia team.