Everything went to plan switching everything from another bank we feel
We now need responsibility in banking that’s why we have made the switch
Love the cards!Brad In Canberra was really helpful.

New customer, set up joint savings account and a sizeable term deposit. Easy, streamlined, lovely customer service, cards have arrived, all good. Mostly I'm happy knowing that they are investing responsibly, one small thing that I can contribute towards a better future for our planet.

I applied for a car loan as a new customer to Bank Australia. Mariah helped me through the whole process and provided me excellent service, explaining everything along the way and making the process so easy. I would recommend them highly !

We've been with Bank Australia for 18 months and have just re financed our mortgage as we needed more money. I was very stressed at the time asking for more money and was worried we wouldn't be able to.
We dealt with Lee, he was so lovely and so efficient we couldn't be happier. We were so impressed with the service and how efficient he was and any questions we had he was able to help us. He was kind and courteous. Thank you Bank Australia and Lee for everything.

I have only recently organised a car loan with Bank of Australia after they were recommended by my sister. When I went to purchase my car the car yard was convinced they could beat whatever I bank had offered. They were pretty impressed when I told them what bank of Australia were offering me! I had Rachael Haley from lending handle my inquiring and she was awesome. There were a few things I didn’t understand but she was always happy to explain and make sure I understood. She has been great throughout the whole process and extremely prompt! Thanks so much for all your help!

I switched to Bank Australia recently, driven by their attitude and policies regarding renewable energy and I have become more impressed with them the more I learn. I've also had two experiences contacting customer care and both were efficient and excellent. I would highly recommend them for these reasons.

I have been with the bank since working at CSIRO and it was Sirocredit. It may have gone through lots of names but whenever I have needed help and that is often, the staff have resolved the problem or query excellently.

Very good service. I have been with bank Australia for 20 plus years. I know it is different times and things take a bit longer but I received great service

Rachael Haley - Lending - Was amazing through the whole process, her consultative approach to guide me through my options and provide the best solution was greatly appreciated

She went over and above to ensure I had the best deal on a the best product that was suited to me.

I have been a customer since 2001 (Back when they were Mecu)
I have always found Bank Australia to be helpful.
I recently had an urgent requirement to refinance and while at first it appeared there wasn't much that could be done about my situation, Bank Australia did jump through hoops to help me. I am greatly appreciative of there assistance in my time of need.
I am also proud to be a customer of Bank Australia, who invest responsibly and invest into improving our Environment.

Mariah Foy was amazing to work with throughout the process of obtaining my new car loan. She was incredibly responsive and provided clear feedback throughout the process. It was all completed promptly and with professional service. I would highly recommend Bank Australia to all my family and friends.

- approaching 6 months with their home loan
- can’t find a cheaper rate elsewhere
- I always get someone on the phone, who speaks clearly and is nice
- all in all I am happy

I first joined, what is now bank Australia, in about 1985. I found the staff to be very reliable and helpful. I now conduct my banking, mainly online. The bank keeps me up to date with banking matters, If I have any queries I contact them and they quickly respond. Very pleased with the customer service and bankAustralia.

Mariah was amazing, she made it such a quick and easy process applying for my personal loan. Application, documents and approval within the week.
This is why I bank with bank Australia and have been doing so for the past 8 or so years. Thanks again :)

Just set up 3 new loans and have been very impressed with everything we have experienced.
Customer service has been excellent and this has been in the loan process with Sonya Willis and with the online banking where I have dealt with 2 people.

The customer service team fully knew that the banking application and website was a full outage 5th April 2020. The staff covered up incorrect information. I been with the bank for a few weeks. At first I had a great customer Agent who was hands on. However they covered up facts and mislead information. When I gave over 40 emails of screen shots and evidence the Customer Advocate had this live as it was happening. The Customer Advocate made no attempt at all to help.

I chose Bank Australia for their reasonable interest rates and ethical banking. There have been a few problems with communication and set up issues, but luckily each time Kiera has been able to slide in and save the day while making things as painless as possible.

We joined Bank Australia due to their ethical banking record and when it came time to get a home loan we shopped around and were pleasantly surprised to find Bank Australia were by far the more competitive option. The service we received to date has been incredible. We were assigned a single point of contact and our banker Danielle has been so responsive and helpful. Alongside making the loan simple to navigate, she assisted with setting up extra accounts for us and arranging quotes for insurance and free credit cards. She’s also kept us updated on rate changes that may affect us and has been so available to all our questions. For the first time in my life I’ve enjoyed banking!