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SueSydney, NSW
Never buy from bargains online!!!!
I bought a mattress online I was told that the latest I would have the mattress would be on Thursday, I call on Thursday and they tell me the item has been dispatched today and I would be receiving it in 2-7 days. Not very helpful workers I was put on hold for 20 minutes and then got hung up on.I really regret buying it from bargains online. Now I have a fully furnished house without a mattress. Extremely disappointed it was my first purchase from this store definitely will be my last. They don’t keep their promises. Before you purchase think twice!!!
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Horrible: do not purchase with them.
Do not shop with them. The products are crap. I bought a dog run from them that's meant to be steel and it is completely terrible, a small 7kg dog is able to bend and break the structure. When it rains the roof caves in. For the money you spend it is absolutely horrible. Customer service team is unhelpful and blame you, saying you put it together wrong, when it was put together properly. Then try to sell you parts to replace at 'cost price' only for you to keep paying more to fortify something that is completely rubbish and will continue to break. Do not purchase.
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WilSydney, NSW
- 20 reviews
- Verified customer
STAY AWAY from Bargains Online- Selling very poor quality - Bosnite 3pc H/C Luggage thru CATCH - Zipper Stitches RIPPED!
Stay away from this online Seller who sells thru CATCH. Bought Bosnite 3 piece Hardcase Luggage last year - 9Jan 2022 and used it 2x only - 1 to a cruise (On a ship - 10 days cruise - no airplane baggage handling) and the 2nd time was December 2022 for 6 days interstate 2.5 hours flight. December 2022 the zip broke!
The largest luggage - zip stitching got undone, broke from inside!!! - very weak, poor quality! The outside looks new - as did not get used much but the zip - stitching broke!!!
I lodged a refund or exchange claim thru catch last...Read more
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stay away don't buy
bought treadmill and spin bike returned treadmill next day was faulty tried spin bike its faulty yet they won't refund even though I was told 12mths warranty horrible customer service worst warranty policy wouldn't recommend to anyone
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Michelle MajorHunter Region, NSW
- 2 reviews
Bought a self propelled lawn mower
Bought a self propelled lawn mower online. Self propelled stopped working. Took 2 months of emails for them to do anything. I live 2 and a half hours away from the shop and they won't post lawn mower back to me. I have to go and get it. Will never buy anything from them again. Went to ACCC about them.
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BekSouthwest, VIC
- 2 reviews
Stay away
Was told Id have my order within 3 days, past 3 days, havent got tracking number, wont reply to Facebook messages, emails bounce back. Replied very quick to emails before I purchased from them! Ill be taking this further. I have all emails to prove my claim
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LinzPerth, WA
- 5 reviews
warranty issue and bad service
Purchased online
Product is faulty, covered under warranty for 12 months, despite this the company is refusing to replace item. Very rude on the phone and email if you can even get through. Not worth the headache. Bad quality products and terrible service.
Want me to pay for a shipping for return on a faulty item.
I requested for refund or a new item and they pay for shipping for return of Faulty item...
they refuse to honour their warranty. Buyer Beware
Never again.
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MargaretCentral West, NSW
Vespa bike
The Vespa bike I bought arrived in a couple of days in perfect condition I am very happy with the service and the fact that they ring you back and you can talk to them nothing is a problem. Would highly recommend them.
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TreadmillSydney, NSW
Treadmill
Purchased treadmill still under warranty. Tripping my house power. Called the company advised I have arrange courier for the unit to go back to them to check if manufacturing fault. In the end had to pay for courier service arranged by them. Driver won't pick up because it's too heavy I hv to repack or assist the driver. The company is dodgy and unethical. Be very careful before u purchase from this site
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PaulRichmond-Tweed, NSW
- 7 reviews
Black Eagle 10inch 25cc chainsaw
Bought this saw last year
Their website stated that 'this is one of the best chainsaws in the market' hence I bought it
Works well when it goes! 14 months later the primer bulb leaking, so I replaced it, it was cheap and easy to do. Now there is a bad fuel leak around the carby when primed. To get to it you need to pull apart half of the saw, so its easy to throw it in the bin and look for something new. Complete waste of money.
I have contacted the seller and of course they are not interested and wont help with spare parts.
Product like that should surely last longer than that.
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Kat MSydney, NSW
- 9 reviews
- Verified customer
Within a month we'd had to order two new parts for the bunk beds
The bunk beds arrived very quickly. The assembly instructions were so complex that it took Einstein to decipher them. Six hours later my poor husband managed to complete the build. Within a week a significant part of the top bunk had cracked and we had to get customer service to replace the part. My husband was delighted about spending more time deconstructing and re-constructing this bed. Another week or so later a huge crack had appeared in the ladder of the bed. I will note that we hadn't even used the top bunk for a week because of the ot...Read more
her crack and my 6 year old only weights 19kgs. Again we contacted customer service and they provided a replacement. It's been frustrating and annoying so I definitely wouldn't buy this bed again. I don't trust it at all and it does not look built to last. Despite that Customer Service has responded quickly and efficiently to us.Similar opinion? Write a review on ieatwords.com.au!
ARTISS NEST OF TABLES
Excellent service, arrived early, very fast delivery. So happy with my item, exactly what I as expected. Best website I've ever dealt with. Thank you. My rating is No. 1
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very happy customer
the product was as described on your web site, price was as quoted and NO hidden costs, delivery was on time, i have used this product and it came up to my standards, could not be happier.
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The reviewer stated that an incentive was offered for this review
Carolyn C.Murrumbidgee Region, NSW
- 3 reviews
- Verified customer
Queen sized cool gel memory foam mattress topper bamboo fabric cover with bonus pillows
From the first night I slept on this mattress topper I noticed such a relief from pain that I normally woke with. I have been amazed continually at how effective it continues to be. I am so pleased I made the decision to purchase this topper as it has definitely lifted the tension from my joints and muscles as I sleep and it does absorb the effect of my partner’s movements. I did look around at other sites but I chose Bargains Online because their great product has an 8 year warranty and 2 bonus pillows, you can phone them to ask questions and they are a really good company to deal with.
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The reviewer stated that an incentive was offered for this review
Abeer A.Greater Melbourne (Outer), VIC
- 2 reviews
The worst company to deal with... False and misleading Advertising
Catch advertised a product from their supplier Bargains Online, as a Rossmark 40A Jump Starter Car Battery Charger 12V/24V. When the product was received, the box clearly stated that it is a Battery Charger. The user manual had no mention of Jump Starter, nor did it show a jump starting procedure. The manual showed a Starting procedure which meant that the battery had to be charged for 10 to 15 minutes before trying to start the engine just once. If the engine did not start then there is a warning that the machine and the charger could get dama...Read more
ged. The product is nothing else but a glorified battery charger. It has been advertised as a Jump Starter to mislead the public into buying the product. Will take the matter up with ACA and VCAT if not resolved quickly.Similar opinion? Write a review on ieatwords.com.au!
Mike D.Sydney, NSW
- 2 reviews
- 1 like
Terrible Customer Service
Purchased exercise bike after specifically requesting information regarding suitability to height. Once confirmed it would be suitable for someone up to 190cm, I went ahead and made the purchase. When received I found this to be completely incorrect. Suitability closer to max 170cm. Bargains Online have refused refund stating I have changed my mind. Under this policy, they want to charge 30% of the cost to return. I have even asked for them to offer an alternative to resolve and this has not been forthcoming. What should have been a simple refund is now with Fair Trading. Definitely one online retailer to avoid!! Zero stars!!
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Brett
- 2 reviews
Poor After Sale Service
We bought a dog pen 5X5X2.4m from Bargains Online for over 500.00. We expected it to be of good quality and to last. We had a little bit of rain (nothing major) 4 months after purchase and it collapsed. We have asked for a refund it doesn't match what it is advertised as. They have refused to give us a refund.
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Very UnhappyWide Bay-Burnett, QLD
Deceptive advertising
Bought a BLASTFX 3200psi HIGH PRESSURE WATER CLEANER. This item was advertised as being capable of 3200psi when in fact it only has a working pressure of 2000ps which is insufficient for my requirementsi. Unfortunately you only discover its 2000psi working pressure after opening the sealed shipping box, when of course its too late, the money has been paid. I emailed Bargains Online the day I received the product requesting a refund on the grounds that the product was incapable of working at 3200psi. Bargaing Online have ignored my email. T...Read more
his water blaster was ordered through Dick Smith.com as a third party retailer. Dick Smith .com are uncontactable. I will never again buy anything either of these companies are involved with and at every opportunity tell others what I think of them.Similar opinion? Write a review on ieatwords.com.au!
Great product & Superb customers support
Great Treadmill and Superb customers support, Jay is very accommodating and sorted everything when I’m having issue with delivery. Would definitely recommend to my friend and planning to buy one more.
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Not applicableSouth East Queensland, QLD
What a Waste of Time
I Purchased a Honda powered multi head gardening tool
The Trimmer head works well
The Chainsaw head oil bottle had a hole in it and I had to wait for a replacement head to be sent and this too works OK.
I have not used the Blades as of yet and don't think I will as when I recently used (for the first time outside of warranty) the auto feed bump head one of the eyelets flew out and the head fell apart makes me doubt the fastnes on the product.
Tried to purchase another eyelet they will only sell me a new head so a ten cent item is going to cos...Read more
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