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Reviews

3.2

22 reviews
5
(10)
4
(2)
3
(0)
2
(3)
1
(7)
  • Product Quality
    3.6 (7)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    3.7 (7)
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fifi5

fifi5New South Wales

  • 7 reviews
  • Verified customer

Worst in beds

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBest in Beds Warrawong
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Great service and price

published

Thanks to the team at Campbelltown we got just what we wanted for my son. New bed and mattress delivered same day and for a good price. This is the third mattress we have bought here and very happy with the product. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCampbelltown
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Igor

IgorSydney, NSW

The service was excellent!

published

Staff was serving at the outstanding level! Products are of great quality! We really enjoyed the way staff communicated with us. We have chosen all items we wanted with the help of the staff members. They were professionals in their matter. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCampbelltown
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Colette

ColetteIllawarra, NSW

Outrstanding Service

published

I bought a bed from there with excellent service. Today my bed was being delivered. I totally forgot as I am currently deployed to fight fires. The delivery boys phoned me and called my sister for me then waited for my sister to get down there. They went above and beyond to get the bed into my home via the upstairs balcony. I am currently sleeping in a basecamp on a stretcher bed and cannot thank them enough for having a bed to come home to. Thank you so much to Ryan and Sean. Outstanding service.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarrawong
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Great service

published

Team at Campbelltown were great. Thanks for all your help getting my new mattress sorted last week. We really appreciated you taking the time to talk us through teh best option

Customer Service
Product Quality
Return Claim MadeNo
Reece J.

Reece J.

  • 2 reviews

Morrison mattress factory Ortho Gel terrible

published

Hello all. Bought the Morrison Mattress through a authorised retailer and in the first six months were happy with it. Then it’s has been soft and losing shape ever since.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNo longer operational
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Leah

LeahIllawarra, NSW

Not Going Back

published

Felt like I was being rushed into making a purchase in store! So glad that I took my mattress then and there.

Bed in a Box is amazing.

However, when it can to actually getting my bed frame which I paid in full for in March that was a different story!! Bed frame ended up being continually delayed for nearly 2 months. After chasing them and calling the store, I finally got an upgrade on the frame I purchased and didn't have to pay a cent more.

I won't be going back to this shop in a hurry, unless I can walk out with what I paid for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarrawong
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Bev Wade

Bev Wade

  • 2 reviews
  • Verified customer

Great customer service

published

Bed in a box, put in our car on the day Half price. Queen bed!!! Feels like heaven.

Great service

published

We ordered a king size mattress last year and have only just moved into our newly built home. They had no problem keeping it for us and then on delivery after removing plastic we discovered it was wet. As it was a Sunday the next day we went to Campbelltown store where they assured a new mattress would be delivered the next day and explained why this would have happened. Monday the new mattress was delivered at exact time I was given and it is the most comfortable mattress we have ever had . Well done !!

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Shocking...Poor customer service

published

All the salesperson did was talk about was comfort.

published

We listened to her advice and after trying a number of mattress she suggested we decided on a mattress and purchased it. The price was less then we were expecting and we had been to two other stores in Warrawong and were happy with all their service. We were given a sixty day comfort guarantee and told that we needed to turn the rotate the mattress to get it to settle evenly. We love our mattress. It is so comfortable. The delivery was on time and we rang in the morning as they suggested we could and the drivers delivered in the one hour window they told us.

  • Verified customer

Amazing customer Service

published

I visited the Best in Beds Campbelltown store after the recommendation of a friend,
The staff members were the nicest people i could have ever wished for, they constantly called me 'sir' and answered all of the questions i had aswell as offering many many options what helped greatly.
These people were not pushy sales people, they were genuine people trying to get me the best bed possible.

Once i had decided on what i wanted we talked price and they were very very accommodating with what my budget was,
The store owner was in the store so he even came along to ensure that they were assisting all of my needs and ensuring that i was happy with what i was receiving.
I walked out with a complete bed set and am a very happy customer.

Morrison Mattress no good

published

1st mattress sunk after 4 weeks it took bestinbeds 2 weeks to replace it. Now the new mattress is worse than the first one and it's been a week and a half and still no reply from bestinbeds warrawong. I've asked for a different mattress or our money back and they won't do either

Debbie T

Debbie T

  • 2 reviews

thankyou Best In Beds

published

I recently purchased a new bed frame and mattress for my very fussy son. After visiting every other bed store in Penrith and Campbelltown I visited Best In Beds and was helped by [Name removed]. The infornation [Name removed] waa able to give me on mattress choice was fantastic. Not only did we purchase a very comfortable mattress but also found the exact bedframe was son was looking for. Prices were also great.

Happy customer

published

Thanks for the great advice and service! One happy teenager - quite an achievement!!! Would definitely recommend any one looking for a bed to see Best in Beds.

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Local Shopper

Local ShopperSydney

  • 3 reviews

Been a repeat customer for 10 years

published

I've been a repeat customer for 10 years. Got married and bought bedroom setting - lasted 10 years and only just replaced it - so can't complain!!! Have now bought a new mattress (amazing!!!) and a new bed for a single room. Steve has always offered us good advice and a great price. Misunderstandings happen and you get what you pay for, but I've always found Steve will offer his suggestions based on what our needs were. No complaints really... We keep going back!
Good price and great memory foam mattress
Delivery was a little late - but that's to be expected unless you want to cash and carry!

Very bad service

published
KFossie

KFossieSydney

  • 7 reviews

Absolute Rubbish!!!!!!

published

Never again

published
1 comment

August 2014 - bed frame has snapped in half. Extremely poor quality and cannot recommend enough not to buy from this store.

Saddened

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Questions & Answers

Gary

Garyasked

Is it normal practice for your delivery guys to just dump a bed and tell the unexpecting elderly women to be carefull when you try and unpack the mattress as it could spring out and hit you.

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