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fifi5New South Wales
- 7 reviews
- Verified customer
Worst in beds
We bought a bed and mattress for my daughter, but they neglected to tell us we'd have to assemble both. Unfortunately one of the hex-headed bolts was malformed so we couldn't finish the job. When I called the Warrawong store to ask them to drop or courier one over they refused, and they were rude about it too. They said I could drive an hour and a half to pick it up or, after some pushing, they said they'd put it in the mail. The bed assembly instructions were poor, and the package included two ordinary screws that weren't part of the instructi...Read more
ons. The sides of the bed were damaged at the ends and the whole thing was covered in some white powdery substance which I had to clean off. The mattress came in a small box, was wrapped in metres and metres of plastic, and then vacuum sealed in more plastic - an environmental disaster, just to save on delivery space. This was a hard lesson in buying cheap products and I won't purchase anything here again.Similar opinion? Write a review on ieatwords.com.au!
Great service and price
Thanks to the team at Campbelltown we got just what we wanted for my son. New bed and mattress delivered same day and for a good price. This is the third mattress we have bought here and very happy with the product. Thank you.
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IgorSydney, NSW
The service was excellent!
Staff was serving at the outstanding level! Products are of great quality! We really enjoyed the way staff communicated with us. We have chosen all items we wanted with the help of the staff members. They were professionals in their matter. Thank you!
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ColetteIllawarra, NSW
Outrstanding Service
I bought a bed from there with excellent service. Today my bed was being delivered. I totally forgot as I am currently deployed to fight fires. The delivery boys phoned me and called my sister for me then waited for my sister to get down there. They went above and beyond to get the bed into my home via the upstairs balcony. I am currently sleeping in a basecamp on a stretcher bed and cannot thank them enough for having a bed to come home to. Thank you so much to Ryan and Sean. Outstanding service.
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Great service
Team at Campbelltown were great. Thanks for all your help getting my new mattress sorted last week. We really appreciated you taking the time to talk us through teh best option
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Reece J.
- 2 reviews
Morrison mattress factory Ortho Gel terrible
Hello all. Bought the Morrison Mattress through a authorised retailer and in the first six months were happy with it. Then it’s has been soft and losing shape ever since.
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LeahIllawarra, NSW
Not Going Back
Felt like I was being rushed into making a purchase in store! So glad that I took my mattress then and there.
Bed in a Box is amazing.
However, when it can to actually getting my bed frame which I paid in full for in March that was a different story!! Bed frame ended up being continually delayed for nearly 2 months. After chasing them and calling the store, I finally got an upgrade on the frame I purchased and didn't have to pay a cent more.
I won't be going back to this shop in a hurry, unless I can walk out with what I paid for.
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Bev Wade
- 2 reviews
- Verified customer
Great customer service
Bed in a box, put in our car on the day Half price. Queen bed!!! Feels like heaven.
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Great service
We ordered a king size mattress last year and have only just moved into our newly built home. They had no problem keeping it for us and then on delivery after removing plastic we discovered it was wet. As it was a Sunday the next day we went to Campbelltown store where they assured a new mattress would be delivered the next day and explained why this would have happened. Monday the new mattress was delivered at exact time I was given and it is the most comfortable mattress we have ever had . Well done !!
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Shocking...Poor customer service
After spending hours one Sat choosing a tallboy and a bedside table for my daughter...finally decided on this store's products. The initial service received on the day was great, however after being contacted 5 days later to say my products were here and could I collect them, the customer service rapidly declined. I asked on the day of ordering whether the products were boxed and protected as this decided whether I would pick them up or get them delivered. I was reassured they were boxed and protected. On the day of pickup, I turned up in my la...Read more
rge 4WD Kia Sportage....only to be met by the rudest man I have ever met...who confirmed to me he was the area manager of this store. One of my items was NOT packaged/boxed/protected...and when I queried this...he shouted at me...telling me that they had removed from the packaging to check for any problems and that they did not have anything to protect the now said item.....when I said I was worried it might get knocked in transit...he replied it was my fault for having such a small car !! And that if I wanted a boxed one, I would have to wait another week and collect myself......at my expense. He was rude, obnoxious and intimidating....unbelievable. When I asked for contact details to raise this issue...he rudely gave me a card and said "I'm the area manager so its me you'll get through to...which will get you no where". Poor poor service and such a let down after spending over a thousand dollars in this store.Similar opinion? Write a review on ieatwords.com.au!
All the salesperson did was talk about was comfort.
We listened to her advice and after trying a number of mattress she suggested we decided on a mattress and purchased it. The price was less then we were expecting and we had been to two other stores in Warrawong and were happy with all their service. We were given a sixty day comfort guarantee and told that we needed to turn the rotate the mattress to get it to settle evenly. We love our mattress. It is so comfortable. The delivery was on time and we rang in the morning as they suggested we could and the drivers delivered in the one hour window they told us.
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- Verified customer
Amazing customer Service
I visited the Best in Beds Campbelltown store after the recommendation of a friend,
The staff members were the nicest people i could have ever wished for, they constantly called me 'sir' and answered all of the questions i had aswell as offering many many options what helped greatly.
These people were not pushy sales people, they were genuine people trying to get me the best bed possible.
Once i had decided on what i wanted we talked price and they were very very accommodating with what my budget was,
The store owner was in the store so he even came along to ensure that they were assisting all of my needs and ensuring that i was happy with what i was receiving.
I walked out with a complete bed set and am a very happy customer.
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Morrison Mattress no good
1st mattress sunk after 4 weeks it took bestinbeds 2 weeks to replace it. Now the new mattress is worse than the first one and it's been a week and a half and still no reply from bestinbeds warrawong. I've asked for a different mattress or our money back and they won't do either
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Debbie T
- 2 reviews
thankyou Best In Beds
I recently purchased a new bed frame and mattress for my very fussy son. After visiting every other bed store in Penrith and Campbelltown I visited Best In Beds and was helped by [Name removed]. The infornation [Name removed] waa able to give me on mattress choice was fantastic. Not only did we purchase a very comfortable mattress but also found the exact bedframe was son was looking for. Prices were also great.
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Happy customer
Thanks for the great advice and service! One happy teenager - quite an achievement!!! Would definitely recommend any one looking for a bed to see Best in Beds.
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Local ShopperSydney
- 3 reviews
Been a repeat customer for 10 years
I've been a repeat customer for 10 years. Got married and bought bedroom setting - lasted 10 years and only just replaced it - so can't complain!!! Have now bought a new mattress (amazing!!!) and a new bed for a single room. Steve has always offered us good advice and a great price. Misunderstandings happen and you get what you pay for, but I've always found Steve will offer his suggestions based on what our needs were. No complaints really... We keep going back!
Good price and great memory foam mattress
Delivery was a little late - but that's to be expected unless you want to cash and carry!
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Very bad service
I recently decided to buy another bed for my daughter at best in beds campbelltown, a big mistake after my last experience with the manager, who was dishonest when I paid the balance of my sons bed, he tried to take an extra $50 when I accidentally gave him too much money, I realised, recounted my money he left on the counter and i took my $50 back, this time round, like the first, I found the staff to be very pushy, you couldn't even look around, they just keep trying to get you to buy, making you believe you we're getting a discount, so my da...Read more
ughter wanted to purchase the king single Copenhagen bed, the girl staff continued to ask me when I wanted the bed and offered me free delivery, so I agreed to buy the bed, at the register she told me it will take over a week to be delivered because she needed to order the bed, wasn't happy with the slow delivery, a week later I decided to cancel my purchase even though I was losing $115 to cancel, the staff and manager kept offering something else or what they could do instead of a refund but no I was not happy with the stores customer service at all and wanted my refund of $285 which the manager told me he will put into my account that afternoon. The next day still no money in my bank, so I rang them and they said when the manager comes in she will get back to me,I'm still waiting for my money back and will report this to fair trading. Never again will I buy anything from best in beds.Similar opinion? Write a review on ieatwords.com.au!
KFossieSydney
- 7 reviews
Absolute Rubbish!!!!!!
Bought a bedroom suite, extra tall boy and mattress from this company and let me tell you I have never seen a more poorly made product in my life. While the mattress is fine, the suite and extra tallboy is absolutely disgraceful. Both tallboys had endless manufacturer faults including draws not in line so wouldn't open and close properly, chunks of wood missing, endless cracks throughout, the list goes on. I contacted store and sent photos and so they were happy to send out new ones, told it would be 2 weeks, waited 3 weeks with no response fro...Read more
m them so I rang and they said another 2 weeks which turned into 4, with no update on what was going on I then went into store and demanded a refund of whole package excluding mattress, totally hopeless manager didn't help at all just said that the store owner would ring next day. Owner did ring next day said no refund as the tallboys should be here at weeks end, I said I'm not waiting any longer and I will be taking the matter to Fair Trading which I did, the next day the manager emailed me and said he will give refund, which he did. The original price for the whole package including extra tallboy was $3500 mattress was $2500 so it wasn't a cheap suite!!!!! Good customer service in store, Extremely poor product qualitySimilar opinion? Write a review on ieatwords.com.au!
Never again
I live in Newcastle and I recently purchased a bunk bed for my 2 boys. After driving down to pick it up to avoid the freight bill, I got back to Newcastle and after unpacking the boxes, the main bed head frame for the bottom bunk had a crack all through the frame. Tried calling but got no answer so I sent them an email with pictures and called first thing on the Monday morning. "We can happily organise a replacement part for you, all you need to do is drive the 3 hours back to the store to collect it". After explaining it was there issue the pr...Read more
oduct was faulty and they will need to get it to me not the other way around, they spoke with the distributor who agreed that they would send it direct to the agent in Newcastle who would then deliver it to my house. Only catch was I had to wait for their own company truck to go to Newcastle which was the following week, which I reluctantly agreed to. Now 11 days later I am still waiting on said bedhead after being told last Monday (2/9) it was going on a truck that afternoon. After calling the distributor on Friday afternoon chasing the part, I was told it was still sitting on the floor and had not even left the warehouse. Needless to say the poor person on the end of the phone felt my rage. After many excuses they said it was going on an overnight truck through a major freight company on the Friday because of the major stuff up on their end. Surprise surprise, I called the distributor today to advise my bed head still hadn't arrived, then after them chasing the freight company, being told it was checked in at a Sydney warehouse on Saturday but had not been put on a truck for Newcastle until today which means it wont be delivered until at least Tuesday 10/9. So much for their overnight shipment !!! In 2 days it had gone from Wollongong to Sydney, 40mins up the road. I must stress though, most of this hassle has been the result of the distributors failure to put the replacement part on a truck the day after the broken part was reported but I can guarantee I will never buy anything from here again. store has at least tried to assist in replacing the part with little success disgraceful service from distributor with regards to replacing / shipping the broken part1 comment
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Saddened
I am writing this, following an experience last week i hope never to be involved in or to be witness to again
in my life.Wednesday 30/06/2013 my daughter and i set out shopping for a new mattress and base for my sister and mattress for my niece as my sister is disabled and my niece is her career . To make life a little easier, we decided to bring them back the next day after we had prices and had narrowed it down a little for them, as we all know, no one else can make the ultimate decision on a mattress for another person, we just couldn't s...Read more
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Questions & Answers
Garyasked
Is it normal practice for your delivery guys to just dump a bed and tell the unexpecting elderly women to be carefull when you try and unpack the mattress as it could spring out and hit you.
No answers
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Not happy Jan....
August 2014 - bed frame has snapped in half. Extremely poor quality and cannot recommend enough not to buy from this store.