Return Claim MadeYes (18) · No (146)
Product Quality
4.2 (166)
Shipping
4.6 (133)
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Reviews

247 reviews
kim123
kim123 Richmond-Tweed, NSW · 4 posts

Exceptional service and great bike

Bicycles Online Products

I purchased a Cell Ultimo step through e bike and was so impressed, my partner purchased one as well. Very fast and low shipping cost. The bike is packed full of great features.

TMP
TMP

A fabulous electric bike

Bicycles Online Products

I ordered an electric step through bike from Bicycles Online and it is not only a very well priced bike, it is well put together, and wonderful to ride. It brings me much joy, convenience, exercise and fun.

Chris
Chris South East Queensland, QLD · 3 posts

Sick bikes, affordable prices.

Bicycles Online Products

Amazing online shopping experience. Easy sizing guides and simple navigation. affordable products and high quality. Shipping is super fast and free!
The full suspension bikes are perfect entry level and range up to pro spec shredders.

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Willy
Willy Coombs 2611, ACT

Very happy

Bicycles Online Products

Bought the polygon trid zz slope bike. The bike was delivered within 2 days and the bike was perfect for my riding style. Very happy with the whole buying process.



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Ryan M.
Ryan M. · 2 posts

Worst company to buy bikes off

Bicycles Online Products

Do not use this website. They sell bikes with cheap Chinese parts instead of shimano then don't reply or validate the warrants on faulty parts. Admitted fault n won't reply to emails

BikesOnline.com.au
BikesOnline.com.au · 
Ryan M.
Ryan M. · 
Rob
Rob Sydney, NSW

Best Electric bike in the world

Bicycles Online Products

I took delivery of a POLYGON Entiat Pedelec late Dec 2022. I've since traveled over 500 klms & experienced nothing but joy every time I ride. Hills are no issue, so you can go where ever like and return home with energy to burn. Build quality is top line with absolutely no issues at all. High end product.... I love my bike. Full marks Polygon.

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Lindsay P.
Lindsay P. Sydney, NSW · 2 posts
 · Verified

Polygon Path i8 all round a great bike

Bicycles Online Products
Darryl Hayes
Darryl Hayes South East Queensland, QLD · 3 posts

Misleading Advertising

Bicycles Online Products

The pop-up advertising for their bikes has lower prices than their actual store and has done for over 2 weeks. This is misleading and a poor approach to business which caused me to shop elsewhere. The products themselves are ok though based on a previous purchase.

BikesOnline.com.au
BikesOnline.com.au · 
Marcus
Marcus Sydney, NSW · 3 posts
 · Verified

2020 Polygon Relic Evo 24

Bicycles Online Products

This a a really great kids bike. Has gear levers instead of those terrible hand grip changing system, and also comes with disc brakes. Overall I was really impressed with the quality of the bike.

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Steve L
Steve L Sydney, NSW · 4 posts
 · Verified

The 2020 Polygon Cascade 3.0 - 27.5 inch Mountain Bike is a Great Bike!

Bicycles Online Products

I'm on the larger side of the cycling fraternity and it's going great. I used to ride a bit PC (pre-children), but have had a 16 year lay off since. Using this for more exercise, but of course I need to get my fat bahookie on it more. Easy delivery, easy assembly, even as the sun started to go down. One of my kids is eying it off, so after I drop of few of the old kgs it might be time for me to upgrade. 5 stars!

Ben N
Ben N AU · 5 posts
 · Verified

Couldn’t be happier

Bicycles Online Products

I brought a Polygon bike for my daughter’s birthday. Very impressed with speed of delivery, well packaged and clear instructions to complete setup. I have now purchased 3 more bikes for the rest of the family

Raff
Raff Greater Melbourne (Metropolitan), VIC · 2 posts

So playful you forget you’re on a bike

Bicycles Online Products

An excellent built and spec’d bike, extremely fun and easy to ride. This bike has some aggressive geometry and definitely enhances the riding experience! Worth a look at thanks enjoy!

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Sam W.
Sam W. Greater Melbourne (Inner), VIC

Very disappointed and you need to know why ?

Bicycles Online Products
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BikesOnline.com.au · 
Gordon
Gordon Sydney, NSW · 6 posts

Great Bike. Bang for your bucks!!!

Bicycles Online Products

The Polygon Cascade 3 MTB is well built with quality parts and workmanship. It rides beautifully smooth without any issues.
Assembly was simple and nicely package comes with all the tools that you've need.

Matt
Matt

San Quentin 2.

Bicycles Online Products

Exactly what I was after. Perfect trail and jump all rounda. Small frame was the perfect fit for me. Great quality bike and gear for the price you pay.
Easy process from ordering to riding.

Darren
Darren Greater Melbourne (Outer), VIC

Marin Alcatraz air shot

Bicycles Online Products

Perfect for jumping! My Son loves his new Marin Alcatraz. He really likes the paintwork and all his friends want to have a go! He may be the next Matt Jones!

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Lenny
Lenny · 6 posts

Disappointed return customer

Bicycles Online Products

Purchased my third Siskiu MTB after previously good experience and nice products. Tried to assemble bike today and skewer(Front Axle) was missing.
Also received cheap and nasty pedals which do not represent the bike quality. Although they are going to send me the missing parts
Bicyclesonline.com.au were pretty unwilling to acknowledge poor quality cheap pedals that you expect on a BigW level BMX

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BikesOnline.com.au
BikesOnline.com.au · 
Lenny
Lenny · 
Lenny
Lenny · 

BTW the missing part has taken over week to arrive because they used snail mail instead of express post bag, causing me to miss out on weekend riding plans. BOL’s reply, just go and buy the missing part! Bad customer service and experience!!

Dan
Dan Mid North Coast, NSW · 2 posts

What an Awesome bike!

Bicycles Online Products
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Ivan
Ivan Perth, WA

Awesome kids bike

Bicycles Online Products

The second bike I’ve bought from bicycles online. My 8 yr old son loves his new polygon relic. The upgradable wheels and 1x gear system make this an excellent bike for growing kids!

Cam
Cam

Fantastic bike with amazing service

Bicycles Online Products

Delivery took just 1.5 business days, and the support videos to assemble were great. Fantastic bike with great service, would recommend to buy with confidence and will use bicyclesonline again.

Jonathan S.
Jonathan S. South East Queensland, QLD

Marin Alpine Trail 7

Bicycles Online Products

Bike was easy to assemble. There were some minor adjustments needed for my riding style. Ie, brake leaver and handle bar position, suspension set up. Had it all sorted in under an hour. Awesome bike, first ride blew me away. 29” wheels roll over everything and it’s really fast both up hill and downhill. Really comfortable riding position. Love the dropper seat post.
I’d buy again from Bicycles Online.

Sara W.
Sara W. Greater Melbourne (Inner), VIC · 6 posts

Perfect!

Bicycles Online Products

I was a bit worried about buying a bike online rather than in a physical store especially with it being interstate but there was no need to worry at all. I picked the bike out thanks to informative descriptions & others reviews. It arrived within a few days which is amazing considering it was New Year, it was well packed, not even a slight mark on it. I had a few questions after I received it regarding assembly & the staff on the phone were very helpful. The bike itself is packed with features & is of a high quality with extras like front & rear lights & a rear rack. A great price too!

Chris C
Chris C Northeast, VIC · 2 posts

Love getting out on this bike

Bicycles Online Products

The whole process was easy, simple payment, then arrived at my door within three days. The Siskui N9 has perfect spec and pricepoint for anyone wanting to get into sport.

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Paul
Paul South East Queensland, QLD
 · Verified

Warranty issues

Bicycles Online Products

Purchased Xtrada 7 from bicyclesonline. Good bike however there was an issue with rear hub not long after purchase. After over month of back and forth with their resolution centre, I was advised that anything to do with the rear hub is not a warranty issue but a maintenance issue. Bike was ridden lightly till rear hub became defective. Rear hubs are supposed to last a long time before having to be rebuilt/regreased, apparently not according to bicyclesonline. Bikes seem pretty good however purchase at your own risk if you believe that there will be any customer support should something go wrong with your bike......

BikesOnline.com.au
BikesOnline.com.au · 
Max
Max · 2 posts

Excellent

Bicycles Online Products

I have had a great positive experience shopping with bicycles online. This is my third polygon i have purchased for the family and i can't fault them. Awesome value and quality for money.

Happy customer
Happy customer Northern Region, NSW

Great bike better then expected

Bicycles Online Products

Great bike will definitely be buying our next one from bicycles online. The brakes and gears work perfectly my daughter loves it. Easy to ride and will be recommending bicycles online
Thanks

Paul
Paul Greater Melbourne (Outer), VIC

CT30 MTB pedal

Bicycles Online Products

Good pedal for someone transitioning from flats to clips. Easy to clip in/out. Needed to elevate the binders so my shoes (Fly Racing Talon MTB) would clip in. Rotating pedal so binder is up is effortless.

magoo
magoo · 6 posts

Topeak Ratchet Rocket - 15 Functions

Bicycles Online Products

Topeak Ratchet Rocket - 15 Functions Tool is very compact & high quality tool that comes in a weather proof case that can be mounted to your bicycles frame. Brilliant. Just dont lend it to your friends?! I've had to replace mine after doing just that.

Michael Hughes
Michael Hughes South East Queensland, QLD · 3 posts

Purchase of Bicycle Online

Bicycles Online Products

Quite honestly there is nothing that would improve the experience I had. Purchased online with a couple of uncertainties around specs (size of frame etc). However, after discussion with one of your online consultants any concerns were allayed. I purchased online and received and had easily assembled within 48 hours. Runs like a well oiled machine. I was also kept well informed re despatch and delivery. Exceptional product and service.

SHB
SHB

Unbelievably Poor Service.

Bicycles Online Products

Purchased a Polygon Xtrada 6. First problem; Took Over a month to arrive. Second Problem: Upon inspection there was a huge chunk scratched out of the front fork back to raw metal. They offered me $30 dollars in compensation and refused to send a replacement fork and have someone install. Alternatively they offered a replacement with the next shipment due in three months!!! Customer service has been very poor. Have demanded a refund and will be taking my business elsewhere. Unbelievably bad experience. Beware before purchasing.

BikesOnline.com.au
BikesOnline.com.au · 
Shaun
Shaun Hunter Region, NSW

Lifes easy

Bicycles Online Products

The purchase and whole experience was just easy, all the details are there and easy to find and my bike was delivered in new condition no dramas and super fast. So much easier than dealing with some face to face shops!

Will Z.
Will Z. South Australia

BOA Folding Electric Bike

Bicycles Online Products
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Toddy
Toddy Central, SA

My other bike feels like a toy

Bicycles Online Products
RSM
RSM Sydney, NSW
 · Verified

Great bike, great service

Bicycles Online Products

Easy to use web page & ordering. Delivery wasnt working out (my problem, not theirs) so customer support & the warehouse team were flexible & worked out a solution. Refreshing to have helpful people able to adapt processes to ensure a good result.

Bike was quite straightforward to assemble. Importantly my daughter was able to help & be a part of assembling her new bike, adding to her pride & responsibility owning a really nice bike. Noise in the front disk brake was normal and gone in less than 20 minutes of riding as the brake pads settled in. Couldnt be more satisfied.

Ruwan
Ruwan Sydney, NSW

Great Customer Service

Bicycles Online Products

Before buying, I chatted with Ferd who is from customer service to clarify few things and he was very helpful. May be it is not always but I received the bicycle with some minor scratches. I chatted back with the same gentleman Ferd and provided photos of the scratches. He was very professional and without any fussy questions, he apologized and arranged to replace the bicycle. I'm really happy with the customer service.

I did a few rides with the bicycle so far it is excellent.

Kagan
Kagan Sydney, NSW

Xquarone

Bicycles Online Products
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Jamie
Jamie South East Queensland, QLD

Im a lover of polygon now!

Bicycles Online Products

Siskiu t8, love it! Super responsive suspension
It does it all and well! Up or down this thing shreds!
I thought giants were the be all end all but the Siskiu I can ride all day.
So happy I made the choice!

Steve
Steve Perth, WA

Xtrada 8, nice machine

Bicycles Online Products

The bike arrived in a couple of days, was a breeze to assemble and is a joy to ride. It will be heading along the Munda Biddi soon and I am confident it is the right machine to carry me. Life time warranty on the frame gives extra peace of mind

Andrew
Andrew Darling Downs, QLD

well made and good build quality

Bicycles Online Products

very well built bike, excellent postage time, packaged really well. Easy to assemble and handled its first ride without any issues. All adjustments spot on out of the box, even down to tyre pressure and shock settings

Jezz C.
Jezz C. Metropolitan Adelaide, SA

Outstanding piece of machinery

Bicycles Online Products

So easy to ride. Brakes and gears work effortlessly, while as a whole the bike is so light and easily maneuverable. Will definitely use these guys again for my next purchase

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