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Ben NAU
- 5 reviews
- Bicycles Online Products
- Verified customer
Couldn’t be happier
I brought a Polygon bike for my daughter’s birthday. Very impressed with speed of delivery, well packaged and clear instructions to complete setup. I have now purchased 3 more bikes for the rest of the family
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RaffGreater Melbourne (Metropolitan), VIC
So playful you forget you’re on a bike
An excellent built and spec’d bike, extremely fun and easy to ride. This bike has some aggressive geometry and definitely enhances the riding experience! Worth a look at thanks enjoy!
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Sam W.Greater Melbourne (Inner), VIC
Very disappointed and you need to know why ?
The Polygon Siskiu T7 2020 Special Edition DOES NOT have internal cable routing for the rear brake like it said it does as in description "The frame is finished off with a tapered headset, rear thru axle, and internal routing for gears, brakes and 125/150mm dropper post". Very cunning marketing they never take a picture on the other side of the bike, now I know why, you try to find one ? Why hide the truth its not a $10,000 bike, I know its a cheap one but don't lie and make out that the bike has internal routing for brakes when it does not. P...Read more
lease update your description ASAP to reflect this as under the Australian consumer law it is false advertising. Just be honest and follow the law, the bike is good for the price but don't say it has something when it clearly does not. IMPORTANT UPDATE After receiving my Polygon Siskiu T7 2020, This is the second time that I have found that the bike does not come with the spec's that it clearly lists on the website. I have already TOLD THEM ABOUT deceiving AUST COMSUMERS UNDER Australia consumer law. Be warned the bike does not come with 4 piston brakes on the front. The front comes with the cheaper 2 piston caliber (same as rear). The description CLEARLY SAIS under the spec's brake system, "Tektro HD-M735, 4-Piston front, 2-Piston rear, 180/180mm rotors". BE CAREFULL THIS IS ANOTHER LIE. This is the second time that they have lied about what you get, read my other review, they also said that the rear brake had internal routing IT DOES NOT THEY HAVE THE CHEAPER undesired run along the outside of the frame setup (I admit as soon as I told them they did change the website). now im NOT HAPPY ABOUT THIS second MORE MAJOR BLUNT LIE. They make out the bike has better more expensive spec's better then it comes with and this is breaking the law and not good business in general. Once I can understand an error but twice, no way. Be warned they try to rip you off and lie on the site about what the bike comes with. I hope that they sort this out for me I just want what I payed for and what it is suppose to come with that's all.1 comment
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GordonSydney, NSW
- 5 reviews
Great Bike. Bang for your bucks!!!
The Polygon Cascade 3 MTB is well built with quality parts and workmanship. It rides beautifully smooth without any issues.
Assembly was simple and nicely package comes with all the tools that you've need.
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San Quentin 2.
Exactly what I was after. Perfect trail and jump all rounda. Small frame was the perfect fit for me. Great quality bike and gear for the price you pay.
Easy process from ordering to riding.
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The reviewer stated that an incentive was offered for this review
DarrenGreater Melbourne (Outer), VIC
Marin Alcatraz air shot
Perfect for jumping! My Son loves his new Marin Alcatraz. He really likes the paintwork and all his friends want to have a go! He may be the next Matt Jones!
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Disappointed return customer
Purchased my third Siskiu MTB after previously good experience and nice products. Tried to assemble bike today and skewer(Front Axle) was missing.
Also received cheap and nasty pedals which do not represent the bike quality. Although they are going to send me the missing parts
Bicyclesonline.com.au were pretty unwilling to acknowledge poor quality cheap pedals that you expect on a BigW level BMX
3 comments
Bicycles O.Bicycles Online
Thanks for the review and the photos, sorry to hear you are not happy with the pedals and that the skewer was missing.
The new skewer should be on the way to you.
The bike purchased is an Ex Demo bik... Read more
So what you’re admitting is I’ve paid too much for the demo bike, given that it’s second hand (demo) bike (hence your $100 off) and then I need to buy decent pedals to make it safe...plus missing part... Read more
s... ... buyers beware of demo bikes, as you may as well buy new and save the hassleBTW the missing part has taken over week to arrive because they used snail mail instead of express post bag, causing me to miss out on weekend riding plans. BOL’s reply, just go and buy the missing part! Bad customer service and experience!!
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DanMid North Coast, NSW
What an Awesome bike!
I did some research, looked at several other brands but the Marin San Quentin 3 I purchased for myself had way higher spec gear compared to all the others of a similar price range. I ordered a large size which ended up being to big for me so I rang bicycles online to exchange for a medium. There was absolutely no issues in doing so they organised pick up and return of the large size bike and I had my medium bike within the week. The bike rides nicely and does everything as expected. An absolute joy to ride. I also purchased a Polygon Xtrada 6.0...Read more
for my wife for Christmas. She’s not really into riding but she loves the bike so much that she’s always asking to go for a ride. She says the bike is very comfortable and easy for her to ride. Again the drive train is way above spec of similar bikes of other brands. It shifts gear easily & smoothly for her.Similar opinion? Write a review on ieatwords.com.au!
IvanPerth, WA
Awesome kids bike
The second bike I’ve bought from bicycles online. My 8 yr old son loves his new polygon relic. The upgradable wheels and 1x gear system make this an excellent bike for growing kids!
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Fantastic bike with amazing service
Delivery took just 1.5 business days, and the support videos to assemble were great. Fantastic bike with great service, would recommend to buy with confidence and will use bicyclesonline again.
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Jonathan S.South East Queensland, QLD
Marin Alpine Trail 7
Bike was easy to assemble. There were some minor adjustments needed for my riding style. Ie, brake leaver and handle bar position, suspension set up. Had it all sorted in under an hour. Awesome bike, first ride blew me away. 29” wheels roll over everything and it’s really fast both up hill and downhill. Really comfortable riding position. Love the dropper seat post.
I’d buy again from Bicycles Online.
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Sara W.Greater Melbourne (Inner), VIC
- 3 reviews
Perfect!
I was a bit worried about buying a bike online rather than in a physical store especially with it being interstate but there was no need to worry at all. I picked the bike out thanks to informative descriptions & others reviews. It arrived within a few days which is amazing considering it was New Year, it was well packed, not even a slight mark on it. I had a few questions after I received it regarding assembly & the staff on the phone were very helpful. The bike itself is packed with features & is of a high quality with extras like front & rear lights & a rear rack. A great price too!
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The reviewer stated that an incentive was offered for this review
Chris CNortheast, VIC
- 2 reviews
Love getting out on this bike
The whole process was easy, simple payment, then arrived at my door within three days. The Siskui N9 has perfect spec and pricepoint for anyone wanting to get into sport.
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PaulSouth East Queensland, QLD
- Bicycles Online Products
- Verified customer
Warranty issues
Purchased Xtrada 7 from bicyclesonline. Good bike however there was an issue with rear hub not long after purchase. After over month of back and forth with their resolution centre, I was advised that anything to do with the rear hub is not a warranty issue but a maintenance issue. Bike was ridden lightly till rear hub became defective. Rear hubs are supposed to last a long time before having to be rebuilt/regreased, apparently not according to bicyclesonline. Bikes seem pretty good however purchase at your own risk if you believe that there will be any customer support should something go wrong with your bike......
1 comment
Bicycles O.Bicycles Online
Hi Paul
Thanks for your review and sorry to hear about the issues. ... Read more
I can take a look into the history between us and you but can you please provide me with a ticket number or order number so I can take a look? Thank youSimilar opinion? Write a review on ieatwords.com.au!
Max
- 2 reviews
Excellent
I have had a great positive experience shopping with bicycles online. This is my third polygon i have purchased for the family and i can't fault them. Awesome value and quality for money.
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Happy customerNorthern Region, NSW
Great bike better then expected
Great bike will definitely be buying our next one from bicycles online. The brakes and gears work perfectly my daughter loves it. Easy to ride and will be recommending bicycles online
Thanks
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PaulGreater Melbourne (Outer), VIC
CT30 MTB pedal
Good pedal for someone transitioning from flats to clips. Easy to clip in/out. Needed to elevate the binders so my shoes (Fly Racing Talon MTB) would clip in. Rotating pedal so binder is up is effortless.
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magoo
- 3 reviews
Topeak Ratchet Rocket - 15 Functions
Topeak Ratchet Rocket - 15 Functions Tool is very compact & high quality tool that comes in a weather proof case that can be mounted to your bicycles frame. Brilliant. Just dont lend it to your friends?! I've had to replace mine after doing just that.
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Michael HughesSouth East Queensland, QLD
- 2 reviews
- 1 like
Purchase of Bicycle Online
Quite honestly there is nothing that would improve the experience I had. Purchased online with a couple of uncertainties around specs (size of frame etc). However, after discussion with one of your online consultants any concerns were allayed. I purchased online and received and had easily assembled within 48 hours. Runs like a well oiled machine. I was also kept well informed re despatch and delivery. Exceptional product and service.
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Unbelievably Poor Service.
Purchased a Polygon Xtrada 6. First problem; Took Over a month to arrive. Second Problem: Upon inspection there was a huge chunk scratched out of the front fork back to raw metal. They offered me $30 dollars in compensation and refused to send a replacement fork and have someone install. Alternatively they offered a replacement with the next shipment due in three months!!! Customer service has been very poor. Have demanded a refund and will be taking my business elsewhere. Unbelievably bad experience. Beware before purchasing.
1 comment
Bicycles O.Bicycles Online
HI
Thanks for your review and sorry you feel like you have had a bad experience.
The bike took one month to deliver because the bike was up for pre-order and the dispatch date was noted online. ... Read more
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Questions & Answers
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Bicycles O.Bicycles Online
Thanks for your review and sorry to hear about the brake line.
ke and still within the first 14 days, we can have it returned for a refund under our 14 day return policy. Please email [email protected] if you would like to move forward with these steps.We have now updated this information online so it doesn't include the brakes as being internally routed.
If you are unhappy with the bi... Read more