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JohnW
- 2 reviews
Excellent Custom Service and Pricing
A top product at a fantastic price. I upgraded these pedals to a set of dual purpose pedals and customer staff were very happy to oblige. Will definitely be a returning customer. Thanks.
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The reviewer stated that an incentive was offered for this review
TassieOAU
Fantastic service
Cannot fault bicyclesonline. They’re responsive to email enquires and phone calls alike. They have provided excellent pre and post customer support. The ordering to receiving the bike was 2 days! I’ve never had anything arrive so quickly. Definitely happy with overall purchasing experience.
Would recommend to anyone considering purchasing through this site.
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bingAU
Super easy
These guys have made it easy to browse and buy online and the service is there to match. I can highly recommend giving them a go for your next purchase.
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The reviewer stated that an incentive was offered for this review
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Profiteering during hard times
I was shocked to see prices have risen duren these hard times, all bike stores are booming and profits risen but it is sad to see companies increasing bike prices.
1 comment
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RednblackBrisbane
- 7 reviews
Great bikes for unbelievable prices
Website is first class, excellent info on bikes.
The quality of back of house operations doesn’t seem to match the seemless front of house facade, yet i am so happy to have access to these excellent marin bikes it is easy to forgive that mess.
2 days delivery is exceptional at the price. If you know a little about assembly or can have someone help you assemble it will be worth buying a polygon or marin bike from this company.
Very impressed.
3 comments
Bicycles O.Bicycles Online
Hi
Thanks for your review and sorry about the experience you had with us.
... Read more
Order N111226
After much consideration i ordered the muirwoods as it was said to be in stock ready to ship...
I called after two days to see why bike wasnt shipped, was told it was backorder til april... Read more
Bicycles O.Bicycles Online
Thank you.
I can see where the issue has come from, we have tried to improve the back-end for back-order orders. Unfortunately your order went straight into back-order so was not noticed until you called us. ... Read more
The warehouse were notified and the bike was asked to be shipped. Unfortunately I am not able to find the history of the phone calls but will have a chat to Customer Service about returning calls when they say they will return a call. Very sorry you had to chase up the order. We hope you enjoy the bike.Similar opinion? Write a review on ieatwords.com.au!
Nicole LSydney, NSW
- 3 reviews
10/10 Best Shopping experience I have ever had
I'm a novice bike rider. I stumbled across a bike enthusiasts chat forum and Polygon was the brand they recommended. The mainstream brands were not. That was when I stumbled across bicyclesonline. Months of searching and hesitation are over. Their products and prices knock the competition for six. They have a great website, when I sent a couple of emals to them, my questions were answered promptly and professionally. I am new to buying online and generally prefer face to face customer service as I am almost 50. I had a blast and am now eagerly awaiting for my stunning bike to arrive. I found their response time to emails was excellent and I received an invoice within a few minutes of completing my purchase. Awesome experience.
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SergioBowral
- 2 reviews
- Bicycles Online Shopping Experience
- Verified customer
Great experience, highly recommended!!!!!
Bike arrived less than 48 hours after order online, extremely well packaged, I would definitely recommend, grea people to deal with. Very easy to assemble once out of package all in all great experience.
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DomSydney, NSW
- 2 reviews
- Bicycles Online Shopping Experience
- Verified customer
Great local online bike store
I've purchased various bike accessories (and bike) from here in the past and each time it's always been a easy process with quick delivery. Combined with competitive pricing and a good range of products I can see myself purchasing from them again in the future. Any communication has been quickly replied to and the one warranty issue I had was resolved with no fuss (despite the item being (just) out of warranty).
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mattbuiltSydney, NSW
Nice bike
This is the third bike I have bought from this company, one for me and two for the kids.
The bikes are great.
The company and customer service are a pleasure to deal with.
Highly recommended.
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JasonSouth East Queensland, QLD
- Bicycles Online Shopping Experience
- Verified customer
The best online shopping experience ever
The title says it all. Easy to use website, absolutely lightning quick delivery, well packaged and everything I needed in the box to get riding. This was hands-down the best online shopping experience ever!
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HariGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent Product advice on the website and guidance to make the best choice for the individual need
I found Bicycles online by accident being a novice to cycling and wanting to know more about what type/which bike to buy for my needs. I found the online information and advice on the website excellent and guided me very easily to what I needed within my price range. The purchase experience was excellent! I knew what I was getting, what was happening at each stage and I'm delighted with the product. Quality fo the bike met with the expectations I had based on the information provided. Overall very happy customer
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Steve LewisHunter Region, NSW
- 2 reviews
- 1 like
Extremely helpful with a great product
Have dealt with bicycles on line on a number of occasions now. Have purchased two bikes as well as accessories. Any enquires either by phone or email is handled promptly and efficiently
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MarioSydney, NSW
- 2 reviews
Polygon Relics 20
My son is so happy with his new bike, he love to ride it, delivery was very quick. Would recommend this shop. Considering of buy a big bike for myself and my wife.
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The reviewer stated that an incentive was offered for this review
Great experience with Bicycles Online
Good price on the item I wanted and fast shipping, which is all I needed for online shopping. They also kept me informed via the emails. I would shop with them again in the future.
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Mr cactusSouth East Queensland, QLD
- 2 reviews
Bunch of craps
Bought a Marin Alcatraz, upon arrival it had paint damage, got $50 store credit, tried to use store credit but wouldnt let me use it until I went over $50 so I got my amount to $70 to use the credit but I was charged $70 to my bank, took a week to resolve when it was clearly their fault, I would not recommended these knobs, mtb direct is 100 times better and so is Pushys.com
3 comments
Bicycles O.Bicycles Online
Thanks for your review and sorry about the inconvenience caused.
Thanks for bringing this to our attention, this has never happened before with store credit and using a credit card. We have recently... Read more
changed over our payment platform and had a few glitches.I sent an email 3 days ago asking for a refund on the bike cause you have a 14 day return policy and Ive had no contact back on the issue, how the hell your company still operates is beyond me, such ... Read more
a terrible business, I dont want your crap I want no ties what so ever with bicyclesonline I just want my money back. I dont want to have to leave a bad review on every review page I come across and every guy I ride with.Bicycles O.Bicycles Online
Hi
Sorry to hear you would like to return this. I have now replied to your email with the next steps needed to be able to return the frame. ... Read more
Please note that you were initially happy with the resolution provided because of the paint defect and that was the quickest solution we could help with at the time resulting in $50 store credit or $30 refund. Chosen was the $50 store credit. Please reply to our email so we can have this sorted out as soon as possibleSimilar opinion? Write a review on ieatwords.com.au!
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Easy online shopping and fast delivery
All info was on the web, I bought my kid Polygon 2020 bike and it took only one day to arrive! By the next day we were enjoying the ride
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JakeKVIllawarra, NSW
- Bicycles Online Shopping Experience
- Verified customer
Easy purchase experience great delivery and products to match
Ordered a bike for the first time in my life recently and was a very easy order process online. Came very quickly pretty much overnight despite being around 250 kms away. Great service and bike seems great so far. Would definitely consider again when looking further into a new road bike upgrade
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Happy CustomerNorth Queensland, QLD
Great job! great website!
An enjoyable experience dealing with the staff and on the website. I had some issues with delivery but the staff of Bicycles online were extremely professional and assisted me in every way to solve the issue. Recommend the product too.
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SamGreater Melbourne (Metropolitan), VIC
Wrong Bike
Ordered a bike online, it was delivered very fast. The product information on the box to what was actually in the box was wrong.
Left emails and phone messages and still haven't received a response as to how this will be rectified.
Out of pocket with a wrong bike, not happy!
October 18th 2022 Update: Again still the Wrong Bike
Do not buy from this company
Had a wrong bike delivered, wrong colour, wrong size.
After many phone calls and emails finally told that the correct bike will be sent and the incorrect bike was picked up....Read more
2 comments
Bicycles O.Bicycles Online
Hi Sam
Thanks for contacting us.
I can see that this is being dealt with by our Customer Service Staff. ... Read more
Hi,
Thanks for your incorrect response.
The situation is an ongoing error with myself constantly calling/emailing each day.... Read more
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jgloveyNorth-West & West coast, TAS
Happy enough
Promptly fixed and returned warranty item but no explanation as to what was wrong or what needed doing.
Also I received no explanation on an additional request ($ was happy to pay for) I had for the mechanic.
1 comment
Bicycles O.Bicycles Online
Thanks for your review, happy to look into this and respond with an explanation. For me to do this, can you please supply me with an order number?
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Bicycles O.Bicycles Online
Thanks for your review
ng bikes from the factory is much higher than it was a couple of months ago. Please contact us at [email protected] if you have any questionsUnfortunately pricing can change without warning. This is mostly due to the exchange rate dropping in recent times causing us to put pricing up on the bike as the cost of orderi... Read more