BlackVue DR650GW / DR650S Dual Camera Questions & Answers

Hi Benjamin,
Thanks for getting in touch with your query.
It sounds like your units parking mode has been set to Time Lapse recording instead of Motion & Impact detection.
This will make the camera record 1 frame per second for the duration of the parking time and then plays the files back at 30 frames per second so a 30 minute recording period is played back in a 1 minute file.
To change settings access the firmware settings and under the basic then recording tabs change the parking mode recordings.
If you require further assistance please get in touch on the number below.
Best regards,
Chaim
BlackVue Australia
08 6267 5167

Hi Yorinaldi, Thanks for sending your query through. Typically for this error message disabling mobile data on Android based devices will resolve the issue. However if you are using a apple device then a network reset maybe required to get it back up and running. Can you confirm if this error message is occurring in your devices WiFi network list or when trying to connect through the app?
Best regards,
Chaim
BlackVue Australia
08 6267 5167

Hi Casey,

Whether the unit is drawing from your vehicles battery is determined by how it has been installed.
If the unit was installed with the hard wiring Power Magic Pro kit, then the camera will draw from the vehicles battery.
However the Power Magic Pro has inbuilt voltage and timer cut off to ensure that the camera does not run the vehicles battery flat.
The voltage cut off setting can be adjusted on the Power Magic Pro itself to either 12V or 12.5V cut off.

If you require any assistance with how the devices work or would like to run something by our support team they can be contacted on the details below.
Phone: 08 6267 5167
Email: [email protected]

Best regards,
Chaim
BlackVue Australia

Hello Ben,
We're very sorry to hear that this has happened. From what you have described, it does sound like the mSD card is corrupt and will need replacing. May I suggest contacting our support team via email; [email protected]
They will be able to further assist you with this matter.
Best Regards,
Tom.
BlackVue Australia.

Hi Mohammad,
This could be for a number of reasons, the most common would be the SD card has become corrupted.
The easiest way to resolve the issue would be to contact our support team so they can facilitate some diagnostics and provide a suitable solution.
Feel free to call Mon-Fri 9.00-5.00 AWST
Best Regards
BlackVue Australia
08 6267 5167

Hi Tan,
Thanks for your question.
As others have previously stated, you can try re orientating the camera to reduce the direct sun exposure, however if this doesn't have the required effect you are welcome to contact the BlackVue support team. We may be able to offer a repair option even if the camera is out of warranty.
Feel free to get in touch 9-5 Mon-Fri AWST
Best Regards,
BlackVue Australia
08 9267 5167

Hi Mark,
Thanks for your question.
In short the camera can run continuously, however this is dependent on a suitable power supply.
BlackVue offers 3 power supply options:
1. Power Magic Pro (PMP) This allows the camera to run of the car battery with a voltage cut off, ensuring the car will start upon return. Typical run time approx 4 hours.
2. B-112 Auxiliary battery will allow 6 hours of run time.
3. B-124 Bluetooth auxiliary battery will allow 17 hours of run time.
The above run time are based on a fully charged battery, the battery need approx 40 mins to fully charge.
Feel free to get in touch if you have any other questions.
BlackVue Australia
08 6267 5167

Hi ShagShag,
Thanks for your question and sorry to hear that your camera is having these issues. Can I suggest trying to format your microSD card in a PC and double check that all the file shave been deleted.
Furthermore, feel free to call our support team on 08 6267 5167 and they should be bale to offer some more extensive troubleshooting.

Thank you,
BlackVue Australia.

Hi Raybin,
Unfortunately the manufacturer has advised us, the Australian Distributor, that they will not be releasing firmware updates for the DR650GW and DR650S range any more. We are equally frustrated at this decision, but it is out of our control. It may be worth emailing them and giving your feedback directly, they may take it on board and reconsider the decision to not release further updates. Some customers have had positive results by turning motion detection OFF, but increased the G sensor sensitivity.
Thank you,
BlackVue Australia.

Hi Sharon,
Thanks for your question, there sounds like there are a couple of things in play here.
1. No lights on the camera would indicate there is no power getting to the camera unit, this can be for a number of reasons; e.g. low battery voltage, poor cable connection, Power Magic Pro boot switch is in the off position. Obviously if there is no power to the unit you will not be able to connect to the camera with your smart phone.
2. No voice announcements can be due to them being switched off in the settings, it is possible the camera speaker my not be working correctly.
For the best support please contact the BlackVue Australia support team on the details below so we can get you back on the road ASAP.
Best Regards,
BlackVue Australia
08 6267 5167

Hi XC40,
Thanks for your question.
The DR650GW may have a different coax cable depending on the age of the camera. The window brackets are also camera specific, the power supply remains the same across the above models. Feel free to get in touch with our support team to who can confirm if you will need to replace the coax cable if you provide the serial number of the camera.
Best Regards
BlackVue Australia
08 6267 5167

Hi Landscape1uk, Generally this is due to the camera sensor failing. However you may be able to resurrect it with a firmware update. If that doesn't work our support team will be able to facilitate in getting the camera repaired. Office hours 9-5 Mon-Fri WAST
Best Regards,
BlackVue Australia
08 6267 5167

Hi Pedro,
Thanks for your question.
The best way to reset the password is via the BlackVue PC Player. Simply insert the SD card in to the PC > Open the PC Player > Settings > WiFi > Password Reset
Please find a link to the help center below with step by step instructions.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
Best Regards,
BlackVue Australia

Hi Ross,
Thanks for your question.
This does sound like there may be an issue with the SD card reader in the camera unit. The best thing to do is contact our support team for troubleshooting and resolving the issue.
Best Regards,
BlackVue Australia
08 6267 5167

Hi Sharon,
This will depend how the camera is installed. Assuming the camera is hardwired using the Power Magic Pro you can WiFi to the camera as long as the car battery voltage is above the 12/12.5 cut off.
If your are only using the Cig plug then this will not be the case as most Cig plugs are not powered once the engine is turned off.
Feel free to get in touch with our support team if you are still having problems.
Best Regards,
BlackVue Australia
08 6267 5167

Hi Ricky,
Thanks for your question.
This sounds like the speaker is faulty in your DR650S-2CH. This is a relatively easy fix but does require the camera to be returned. This can be done by following the return instructions on our website. https://www.blackvue.com.au/support/warranty-return/
Feel free to get in touch if you have any questions.
Best Regards,
BlackVue Australia
08 6267 5167

Hi Nate, are you using the Power Magic Pro? or just powering the camera via the 12v outlet in your vehicle? While the engine is running, check the PMP (if fitted) to see if the Green LED is illuminated, also try removing the power cord from the camera for 1 minute, then plugging it back in.
Thanks,
Tom.
Auto BlackBox Pty Ltd.

Hi Nick,
I can see Luko has already given you the correct instructions. Although don't stress it's quite a simple process.
I have included a link with step by step instructions below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
However if you get stuck you are welcome to contact our full time support team or your retailer.
Best Regards,
James
BlackVue Australia
08 6267 5167

Hi Ricky, Thanks for reaching out. As you are aware Apple have recently updated their iOS which may be playing a factor here. There are 3 things we need to do to ensure the phone and camera are "on the same page".
1. Ensure your iPhone is running the most up to date iOS 12.0.1
2. Ensure the BlackVue app is up to date v2.82
3. Once both of these are up to date please reset the network settings on your iPhone: Settings >- General >- Reset >- Reset Network Settings.
If the above does not resolve your issue, it is likely the password has been change from the "blackvue" default to your own password. The can also be reset by following the instructions on the link below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
If you need additional assistance, our full time support team support team is available to anyone who gets in touch. We want to make sure your BlackVue is used to its full potential.
Best Regards,
James