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BlackVue Dual Camera DR650S-2CH Questions & Answers
93 questions from our users
Benjamin C.asked
While reviewing playback from the SDCard for my Blackvue DR900S-2CH, I noticed in parking mode the playback is almost an hour not 3min which I set. And the playback is in 16X or 32X fast forward speed with no audio. Why?
1 answer
BlackVue Australia T.BlackVue
Hi Benjamin,
Thanks for getting in touch with your query.
It sounds like your units parking mode has been set to Time Lapse recording instead of Motion & Impact detection.
This will make the camera record 1 frame per second for the duration of the parking time and then plays the files back at 30 frames per second so a 30 minute recording period is played back in a 1 minute file.
To change settings access the firmware settings and under the basic then recording tabs change the parking mode recordings.
If you require further assistance please get in touch on the number below.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Yorinaldiasked
After upgrade firmware, my blackvue DR650S-2CH can't connect to wifi, it says "wifi unavailable"
Can you help me about this problem ?
1 answer
BlackVue Australia T.BlackVue
Hi Yorinaldi, Thanks for sending your query through. Typically for this error message disabling mobile data on Android based devices will resolve the issue. However if you are using a apple device then a network reset maybe required to get it back up and running. Can you confirm if this error message is occurring in your devices WiFi network list or when trying to connect through the app?
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Casey R.asked
Hi since installing the device my car battery has been draining, is it connected to the car battery?
1 answer
BlackVue Australia T.BlackVue
Hi Casey,
Whether the unit is drawing from your vehicles battery is determined by how it has been installed.
If the unit was installed with the hard wiring Power Magic Pro kit, then the camera will draw from the vehicles battery.
However the Power Magic Pro has inbuilt voltage and timer cut off to ensure that the camera does not run the vehicles battery flat.
The voltage cut off setting can be adjusted on the Power Magic Pro itself to either 12V or 12.5V cut off.
If you require any assistance with how the devices work or would like to run something by our support team they can be contacted on the details below.
Phone: 08 6267 5167
Email: [email protected]
Best regards,
Chaim
BlackVue Australia
Ben Wasked
After an incident last night, I removed 64gb sd card to review files. Only files found on the card were from a few months ago and it seems no new files are available to view. My cameras are set to record constantly inc parking mode using the power magic pro.
The SD card was purchased recently from Ebay advertised as 'genuine blackvue' and from an Australian seller.
Is this likely to be an SD card issue or something else?
1 answer
BlackVue Australia T.BlackVue
Hello Ben,
We're very sorry to hear that this has happened. From what you have described, it does sound like the mSD card is corrupt and will need replacing. May I suggest contacting our support team via email; [email protected]
They will be able to further assist you with this matter.
Best Regards,
Tom.
BlackVue Australia.
Mohammadasked
Hi I want to know why front camera footage don’t show on recording? all lights on all settings good I can not see live view front camera Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Mohammad,
This could be for a number of reasons, the most common would be the SD card has become corrupted.
The easiest way to resolve the issue would be to contact our support team so they can facilitate some diagnostics and provide a suitable solution.
Feel free to call Mon-Fri 9.00-5.00 AWST
Best Regards
BlackVue Australia
08 6267 5167
Nabasked
Hello
I have the blackvue dr650s/ 2ch bought it a few days a go.
Everything is great only one problem is I can’t see the videos in the app
I need to remove the sdcard to watch them in my laptop
I don’t know why can’t do the upgrade of the blackvue by the app
And especially about videos can’t see them in the app blackvue is empty every time
How can you help me please ?
And what is the firmware for my blackvue?
Thanking you in advance
2 answers
You should get support from your installation.
Hello Nab,
I am no expert on this issue. I contacted this site for help, which they gave and fixed my problem, :- " Support Team - Auto BlackBox [[email protected]]"
This is the information they sent to me and it fixed my problem:-
"They have informed us that it is the current viewer version you have installed that is causing the issue.
Can you please try installing the version below.
https://www.blackvue.com.au/support/downloads/dr650gw-series/dr650s-2ch/pc-cloud-player/windows/
Please advise if the issue still persists."
They are a great support team and responded ASAP to my enquiry, I think they will be your best option to fix your problem.
Also I have NOT used a "app" to download my film footage, I take out the sd card and use my computer, don't own a "smart phone :)"
Sorry if this is not very helpful but I cannot offer you much more!
Regards
Tassie Devil
Rossasked
Hi,
So i recently upgraded my old DR550GW-2ch to a DR650S-2ch due to video issue on my old one. Anyway seems the new one with OEM micro sd, it records for a few minutes then says "NO SD CARD". I have tried reformatting it and does the same thing. So i reuse my other 3rd party cards and also the same thing happens. Max recording time I could get on one card Lexar 633x 32gb was 5 hours then same message thru speaker. I tried all these cards back to my old device and works fine after a reformat. Put it back in to the new device and reads "NO SD CARD". Is it sd card fault or unit fault ? The cards i have tried are Blackvue 16gb, Lexar 633X 32gb, Sandisk High Endurance 32gb.
1 answer
BlackVue Australia T.BlackVue
Hi Ross,
Thanks for your question.
This does sound like there may be an issue with the SD card reader in the camera unit. The best thing to do is contact our support team for troubleshooting and resolving the issue.
Best Regards,
BlackVue Australia
08 6267 5167
Sharon Kevin Fasked
Can i view the blackvue camera without my car turned on.i am not tech savy.i can't see anything,and i don't want to take the sd card just to look.
1 answer
BlackVue Australia T.BlackVue
Hi Sharon,
This will depend how the camera is installed. Assuming the camera is hardwired using the Power Magic Pro you can WiFi to the camera as long as the car battery voltage is above the 12/12.5 cut off.
If your are only using the Cig plug then this will not be the case as most Cig plugs are not powered once the engine is turned off.
Feel free to get in touch with our support team if you are still having problems.
Best Regards,
BlackVue Australia
08 6267 5167
Rickyasked
My 650s 2ch stopped giving voice prompts and beeps even though I have turned them on in the settings. It was working fine for over a year with no issues. I have also updated to the latest firmware but it has not resolved this issue. All other functions are ok. Any suggestion? Thanks.
1 answer
BlackVue Australia T.BlackVue
Hi Ricky,
Thanks for your question.
This sounds like the speaker is faulty in your DR650S-2CH. This is a relatively easy fix but does require the camera to be returned. This can be done by following the return instructions on our website. https://www.blackvue.com.au/support/warranty-return/
Feel free to get in touch if you have any questions.
Best Regards,
BlackVue Australia
08 6267 5167
Nick Masked
Hi
I bought the camera last year however on purchase I changed my password. Now I have upgraded my phone and downloaded the app on my phone but unfortunately I forgot the password for the wifi. Is there any way to reset the password?
Thanks
2 answers
Hi Nick, see below I received from BlackVue
Change the dashcam's Wi-Fi SSID / password using BlackVue PC Viewer (Windows or Mac):
1. Turn off the dashcam and remove the microSD card from the dashcam.
2. Insert the card into the microSD card reader and connect it to a computer.
3. Run the BlackVue Viewer program.
4. In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.
5. Click the Wi-Fi tab and under Login credentials change the password.
* The dashcam's Wi-Fi password is case sensitive which means that upper case " A " and lower case " a " are considered different letters.
* If you click on "Reset", the password will be changed to default password.
6. Click Save & Close.
I will say that it really shouldn’t be this hard.
BlackVue Australia T.BlackVue
Hi Nick,
I can see Luko has already given you the correct instructions. Although don't stress it's quite a simple process.
I have included a link with step by step instructions below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
However if you get stuck you are welcome to contact our full time support team or your retailer.
Best Regards,
James
BlackVue Australia
08 6267 5167
Rickyasked
My blackvue DR650s-8109A3 will not accept blackvue as a password.and will not let me view camera.also this has happen since I updated my phone. From iPhone 5 to a iPhone 7. Any ideas?
2 answers
Sorry Ricky I cannot help. I found the whole password process cumbersome compared to others I have had. Mine is sitting in a draw. I’m sure if you get into to BlackVue they will be able to assist, but it stated, it shouldn’t be that hard.
BlackVue Australia T.BlackVue
Hi Ricky, Thanks for reaching out. As you are aware Apple have recently updated their iOS which may be playing a factor here. There are 3 things we need to do to ensure the phone and camera are "on the same page".
1. Ensure your iPhone is running the most up to date iOS 12.0.1
2. Ensure the BlackVue app is up to date v2.82
3. Once both of these are up to date please reset the network settings on your iPhone: Settings >- General >- Reset >- Reset Network Settings.
If the above does not resolve your issue, it is likely the password has been change from the "blackvue" default to your own password. The can also be reset by following the instructions on the link below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
If you need additional assistance, our full time support team support team is available to anyone who gets in touch. We want to make sure your BlackVue is used to its full potential.
Best Regards,
James
Tika Rasked
DR756S-2 CH, I recently installed this dashcam but having multiple issues
1. recorded images are not in right order- opposite order why?
2. I tried to connect with Icloud it says unable to retrieve file from the list?
Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Tika, are you sure you didn't alter the firmware to display the files in reverse order? If not, please try reinstalling to the latest firmware.
You will need to format the SD card and download the new firmware from https://www.blackvue.com.au/support/downloads/
Thank you,
Auto BlackBox Pty Ltd.
davecasked
I am a driving instructor and use the DR650S-2 CH dash cams which I am very pleased with. However, when searching through recordings, quite often there is a file missing (for example: 1 min recordings jump from 20180619_155141_NF to 20180619_155433_NF with the first of those files having just 30 seconds recorded). Very often the file I am looking for is when I have had to use the dual-control (or stop sharply). At first, I thought it was a coincidence that these files were missing (I expected the recordings to have the ocassional problem)... but too often now it is when I am looking for 'incidents' that I find the camera failed to record.
Is it possible that when I do have to stop sharply that some sensor in the recording fails to complete the recording of the file due to a setting I have?
I rely heavily on these recordings to provide feedback to pupils but I'm also worried now that if I do have an accident then the relevant file I need will be corrupt.
Please can you help?
Thank you
5 answers
Hi Davec,
Just a guess, but do you have the files labelled EF and ER selected when playing back?
These are the EMergency front and rear recordings made when the G force (up/down/side sensors) are activated due to sensing a sudden stop etc.
Up the top of the BlackVue viewer there are two pictures of front and rear, plus NEPM. (Normal, Emergency, Park, Motion).
Ensure that the E is selected as well, or else there will be no files with the EF or ER shown in the list.
The purpose of the cameras is to record constantly and you should not have to expect that some recordings don't work. The files should follow after each other so NFNREFERPFPR etc or choose the tabs to watch F-R-E etc. If you also look at the bottom where the timelines are there should be no breaks in the recordings. If you have gaps in the timeline you could also try to format the card and if it continues you will probably need a new card. There is a date stamp on the card almost transparent. We only use Lexar 666 or Blackvue cards. As a driving instructor, we rarely get the 650s cameras recording EF/ER (factory setting) if they do it is usually on down a driveway but not much from sudden braking. Maybe your settings need to also be adjusted. If you continually hear "impact detected" then adjust sensitivity settings.
Really appreciate feedback - I can confirm the following:
I DO have all "N", "E", "P" & "M" files elected during playback. When the problem occurs, I get the eaxmple following message: "Playback failed. [20180621_124439_PF]" (I can send a screen-shot if required)?
Additionally, the file before the CORRUPT file always ends short... so my files are in 60 sec segments... so the previous file will only record up to 20, 26, 34, 48 secs or so on (for example)... then jump to the corrupt file with the "playback failed" message. Once I click on "ok" to acknowledge the corrupt file... the next file starts playing which is like 2 or 3 mins later...??
Appreciate any help.
Thank you
petebloemasked
Hi, Please advise whether the default factory sensitivity settings for the 650s-2ch is
G-sensor (normal mode): up & down = 20
G-sensor (parking mode) side to side = 30
Motion detection (parking mode) front & back = 30
The device keeps alarming/beeping when the vehicle starts moving. Just want to make sure the settings are correct. Thank you in advance for your much appreciated reply.
Pete
2 answers
Hi,
I have noticed that the factory settings are a bit too sensitive, just change them to suit yourself.
Change them by say 10 each, then see how it behaves.
BlackVue Australia T.BlackVue
Hi petebloem,
You can use the "reset" button to reset the settings to default - this will show what the factory settings are. Dependent on what firmware version you are using will depend on the factory defaults for the G sensor.
Thank you,
BlackVue Australia.
Grahamasked
hi my blackvue750s82f fhd 60fps keeps beeping whenever i go over a speed bump or pothole any idea how i can stop this?
2 answers
Reduce the G force sensors' sensitivity in the settings.
The first three settings as shown are the normal driving ones, set them closer to zero. Especially the up/down one.
BlackVue Australia T.BlackVue
Hi Graham,
This is because the "event beep" is enabled in your camera settings. This can be changed through the WiFi app in the settings section.
Best Regards,
BlackVue Australia
La Beba Basked
I have bkackvue 650s, but I forgot my wifi password to enter the app and see what I recorded, how I restore the camera as factory?
2 answers
If you want to keep the recordings, suggest you first copy the SD card to a PC.
Then follow these directions:
Change the dashcam's Wi-Fi SSID / password using BlackVue PC Viewer (Windows or Mac):
1. Turn off the dashcam and remove the microSD card from it.
2. Insert the card into the microSD card reader and connect it to a computer.
3. Run the BlackVue Viewer program.
4. In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.
5. Click the Wi-Fi tab and under Login credentials change the password.
* The dashcam's Wi-Fi password is case sensitive which means that upper case " A " and lower case " a " are considered different letters.
* If you click on "Reset", the password will be changed to default password: blackvue for DR650S/GW
6. Click Save & Close.
NB: If you do not want to keep the recordings, just reformat the card. It will become the factory default password at next reboot.
BlackVue Australia T.BlackVue
Hi La Beba B,
The above reply from had enough is largely correct. However formatting the card will not reset the password.
Feel free to use the link below for step by step instructions on how to reset the password.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
Best Regards
BlackVue Australia
Darrenasked
I’ve just fitted my DR650S-2CH and it really interferes with my DAB too the point I can't use my radio at all.
I did the firmware up date but that didn’t fix it.
I will try a ferrite cable core and fit it to the rear camera cable and see how that goes.
The other problem I'm having is that the camera does not use the whole of the SD card, a 32GB Blackvue SD. It just writes a few MB's. If the parking mode is used for a couple of hours it writes over all of the video collected that day. I’ve formatted it and its 32GB.
Recording times are set to 3 mins and settings are “normal “with "HD@30 + HD@30"
I don’t know why it would be doing that and would like some advice on how to fix it.
The last thing I'd like to know is, if I have an event happen whilst driving will it save it or will it just write over it?
With it only using a small part of the memory the recording may have gone before I even get home making it a bit of a waste of money.
I hope someone can help me with this.
Thanks
Darren
1 answer
Hi Darren,
Although we do not have DAB on the Gold Coast, I would imagine that your rear camera is mounted at the top of the rear window, and that the window has a built-in radio aerial!
There seems to be interference with the signal used between the front and rear cameras getting into the aerial..... Check this by unplugging the rear camera and seeing if the interference stops. If so,
Option 1.
I strongly suggest you update to the latest version on this link https://www.blackvue.com/downloads/#1460710341510-e242903f-5343 and pick the DR650S-2CH update V1.012_2018.04.03 (the very latest-March 2018 release). They changed the frequency on the link to the rear camera to stop interference to DAB.
Option 2.
Move the camera to the bottom of the rear window, with the cable coming from the floor of the car if possible -(rather than via the roof area).
Normally the recordings are set for 1 minute.
Parking mode. I assume you have a Power Magic Pro or such to have the unit powered up when ignition is off?
Also, do NOT use motion detect, this will virtually ensure continuous recording -filling up the SD card very quickly and overwriting within hours. Instead, use the parking mode's impact and vibration (G sensors) method.
The 32 GB will be recording multiple MBytes per minute, (GPS,front video, rear video, audio, plus others) around 360-400 MBytes per recording, plus logs.
Best way to ensure less stress on the SD Card is to set it for 1 minute recordings and reformat the card monthly. (Just hold the button in on the front camera till a beep is heard, it will reformat the card in a few seconds). It will not take long to fill the 32GB if motion detect is on. (Any movement in any pixel will trigger it. Leaves, trees, dogs -anything at all)
Any event that happens will be recorded as an Emergency recording, but will be over written eventually. (Assuming NO motion detect).
Samuelasked
Hi there, I have been using my dash cam for about a year, I recently found that I wasn't able to connect to the dash cam's wifi anymore, I removed the sd card and connected to my Mac computer and found that the latest video recorded was a week ago, so I formatted the sd card and put it back to the dash cam, but it was still not working, when I powered it back on, only the blue GPS light turned on, all other lights ( Recording red light and blue wifi light wasn't turned on ), I still not able to connected it to the dash cam. I formatted the sd card again and downloaded the newest firmware and copied to the card, but still having the same problem. please help..
No answers
MannyBG3asked
I have DR650S-2ch and I have been having problem with date and time.Although the time zone set up is correct (NSW,Sydney) on the setting but still the time and date displayed is incorrect. Noticed that this has started since I upgraded the firmware to V0.010.
I would really appreciate it if anyone can give me idea how to fix this issue?
No answers
Andyasked
HI there,
My blackvue wifi suddenly stop working, i pressed the wifi button but nothing happen, what should i do? and i've been told to try to reset the dashcam with pressing the wifi button for roughly 10 seconds till it "beep" but it doesn't make any beep sound at all, anyone can help? thank you
1 answer
BlackVue Australia T.BlackVue
Hi Andy,
In most cases the best thing to do is to reinstall the firmware on the camera. This can be downloaded from https://www.blackvue.com.au/support/downloads/ The SD card can be formatted using the BlackVue PC player, also available from the link above.
If this is not effective please get in touch with out tech support team to get this resolved.
Best Regards,
James
BlackVue Australia
08 6267 5167
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