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BlackVue Dual Camera DR650S-2CH Questions & Answers (page 2 of 5)
93 questions from our users
Kwokasked
My camera is connect via cellink Neo, using 128GB, downloaded the latest revision 1.010. Notice that the camera hang and I need to power down by pulling out the power source so that the camera goes into restart mode and he camera goes back into normal recording mode again. Please advise if there's any error to my camera. Thanks
3 answers
I’m not sure what you mean when you say your camera hang?
Is the camera saying anything to you?
Do you have to pull out the power cord each time to restart the camera?
Depending on what the camera is saying to you, i would start trouble shooting by checking all the connections then the sd card. If the sd card is new, it’s safe to say it’s not the issue.
If you have no luck, contact blackvue in Australia tel: (08) 6267 5167.
Ask them to help you troubleshoot over the phone. They are awesome to deal with and will help resolve the issue. Good luck
Actually the camera is running constantly over the night. What I meant camera hang ... it the whole went into freeze mode where I can't connect via Bluetooth and the LED light (front camera) is not blinking (normally it is blinking) . The unit did not say anything as I'm not sure when did the unit went into this condition.
Hence I have to remove power cord and let the unit restart it back again. Once it restarted I notice the date and time was registering the old date and time ..( example 4 to 5 hours ago during the early morning)
Yes I have to pull out the power cord every time it went into this mode. Please help
If your canera is still under warranty, I’d be seeking a replacement.
Before that though, try changing the sd card if you haven’t already done that.
Otherwise, as i mentioned previously, contact Auto blackbox (08) 6267 5167 the Australia supplier. They will help you trouble shoot.
Best thing to do is contact them whilst you have access to your car and canera.
Amberasked
My car was serviced for a new battery and now my camera is not recording how do I reconnect this?
2 answers
BlackVue Australia T.BlackVue
Hi Amber,
I would suggest asking the service company what they did to your camera? Changing the battery will not have any effect on the camera's recording function.
Thanks,
Auto BlackBox Pty Ltd.
Maybe they pulled the power connector out as some places do not like you recording in their premises I had a battery change and several flat batteries prior and it did not affect the camera in any way. Check they pulled it out of the camera and then didnt push it in far enough
Kevin Aasked
I have a DR650S -2CH. My problem is that the device sometimes randomly says “audio record off” followed my “audio recording off”. It does this repeatedly while I am driving which is becoming a huge nuisance. Can someone explain to me why it keeps going on and off and how to stop it?
1 answer
BlackVue Australia T.BlackVue
Hi Kevin,
This can happen if something is activating the light sensor on the passenger side of the camera. It can happen if the sun hits the end of the camera when you are driving sometimes as well. It can also happen if the cap on the passenger side is loose. Check these out and let me know if any of those situations I mentioned may be the cause of this happening.
Thank you,
Tom.
Auto BlackBox Pty Ltd
Rustiasked
i have a DR650S-2ch and it has work fine until today when i check my recordings for the last week i cannot hear any voice, any ideas as to why? it work 2 days ago but now it seems like the recording in on mute !!
1 answer
BlackVue Australia T.BlackVue
Hi Rusti,
It is possible the audio recording has muted using the light sensor on the left hand side of the front camera. If you cover the glass panel you should hear "audio recording on/off" hopefully this will resolve your issue.
Please feel free to contact our support team if you have any other questions.
Best Regards,
James
BlackVue Australia
Cagriasked
Could you confirm that the dashcam power connector on the B-112 battery is a 2 pin mico JST 2.0 PH female? (see below for the compatible receptacle that goes into that port)
https://www.digikey.com/catalog/en/partgroup/ph-series/8404
If it is not the above, could you please provide the correct model details?
Regards
1 answer
BlackVue Australia T.BlackVue
Hi Cagri,
Maybe best to direct this question to the manufacturer, as we do not know this information. They can be emailed at [email protected]
Thank you,
Chris.
Auto BlackBox Pty Ltd.
Cagriasked
I have seen the following reply in one of the posts: "The BlackVue B-112 will last ~6 hours on a DR650S-2CH with constant recording, though it will last longer if the camera is only buffering video and not recording video"
What is the difference between "constant recording" and "buffering video"? How can I switch between the two modes?
I would like to be able to stop the recording when the engine is off but the camera is connected to the external battery. However, I would still want to be able to access the videos on the camera via WiFi. Is this possible? Can you propose a solution to this?
Thank you.
1 answer
BlackVue Australia T.BlackVue
Hi Cagri,
The B-112 will last about 6 hours, this is based that the camera is recording the whole time. Buffering means the camera is waiting for either motion or G sensor activity.
This happens automatically, if you do not want it to record in parking mode, you can turn down the motion detection and G sensor or turn it off altogether, but the camera will always be buffering.
Happy to explain this in more detail over the phone if you want to give me a call on 08 6267 5167.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Peteasked
How can I shut the system off when I want? Like say for example I wanted to go way over the speed limit and I didn’t want the gps or the cameras on at that particular time? Is there an easy way to stop those from working and being on automatically?
Thank you
2 answers
You can always pull the power cable out. Doesnt need a lot of thought to do that.. Hope you get caught.
BlackVue Australia T.BlackVue
Hi Pete, the best way to this would be to physically remove the power cable from the camera when you do not wish the camera to record. Unfortunately there is no way to program the camera to do this using the settings.
Best regards,
James
phdstusent17asked
I use BlackVue B-112 Power Magic Battery Pack to power the camera when the engine is turned off. For some reason, after about 12 hours, the camera disconnects from the cloud and shuts down. Why does the battery drain so fast? To the best of my knowledge, the camera is not recording anything since I turned off motion detection.
Because of this, the camera is only useful when the engine is running and this reduces the camera's appeal to me. Could you please let me know why the battery only lasts approximately 12 hours?
Thank you in advance for your help.
1 answer
BlackVue Australia T.BlackVue
Hi phdstusent17,
The BlackVue B-112 will last ~6 hours on a DR650S-2CH with constant recording, though it will last longer if the camera is only buffering video and not recording video as it is in your case. While the camera is buffering, it uses less power than when it is recording, but it will also use more power whilst connected to the Cloud. Feel free to get in touch with us on 08 6267 5167 if you have any further questions.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
phdstusent17asked
My car is parked in my home's carport and my DR650S-2CH is connected to the cloud through my home's WiFi guest network. I turned on motion detection to make sure that nobody is tampering with my car.
However, I receive a push notification that states that there is "Motion detected in parking mode" every minute. I decreased motion detection's sensitivity from 40 to 3, and still the camera notifies me of a detected motion every minute.
I can, of course, turn off motion detection altogether but, perhaps, you know how to resolve this problem. Why is camera constantly detecting motion?
Thank you in advance for your help.
2 answers
BlackVue Australia T.BlackVue
Hi phdstusent17, Thanks for your question. This sounds like the motion sensor is too sensitive. Generally if you update the firmware on your camera this will resolve the issue.
Please visit our website for the latest firmware: https://www.blackvue.com.au/support/downloads/
Feel free to get in touch if you have any questions.
Best Regards,
James
BlackVue Australia
08 6267 5167
I think that I figured out the reason why my DR650S-2CH constantly detects motion even when there is none. Near the spot where the camera is installed, there is a blinking light of my car's alarm system. The camera, evidently, reacts to the blinking light and registers motion. I hope that this can be rectified with a firmware update.
I have another problem. I use BlackVue B-112 Power Magic Battery Pack to power the camera when the engine is turned off. For some reason, after about 12 hours, the camera disconnects from the cloud and shuts down. Why does the battery drain so fast? To the best of my knowledge, the camera is not recording anything since I turned off motion detection. Because of this, the camera is only useful when the engine is running and this reduces the camera's appeal to me. Could you please let me know why the battery only lasts approximately 12 hours?
Thank you in advance for your help.
Brettasked
Purchased a DR650S-2CH 4 days ago it wont stop recording in parking mode. I've turned down the sensitivity to 1 changed all the settings too there lowest but it still keeps recording to the card. There is nothing around or near the car for it to pickup any movement. Any help?
4 answers
BlackVue Australia T.BlackVue
Hi Peabody,
When you review the footage; do you see any movement at all, maybe trees blowing or car driving by? Try setting it to zero and set the G sensor to 100. Let me know if that makes any improvements.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
The sole reason for buying it was for the parking mode, with motion set to zero it won't record anything. As i originally stated there is nothing around or near the car to set it off. Also wont record in full hd @30. Have set the motion to zero g sensor to 100. Its not recording in parking mode at all now
BlackVue Australia T.BlackVue
Hi Brett, can you please upload a clip showing motion detection recording? We would like to check that no motion whatsoever has been captured by the camera. The fact that it is recording in parking mode without any triggers by the G sensor or motion detection is concerning. You also mention it won't record FHD@30 fps, what is it recording at?
You can upload to google drive or dropbox and share the link with [email protected]
Thank you,
Tom.
Auto BlackBox Pty Ltd.
phdstusent17asked
I have recently purchased DR650S-2CH. My car is parked in my home's carport, and I would like to connect the camera to the cloud through my WiFi network at home. My WiFi password is 61 characters in length. However, I am unable to enter my whole password in the BlackVue app because the cursor stops after I enter about 30 characters.
I hate to change my WiFi password because then I would have to update my password on all my wireless devices. Is there a way for me to use my existing 61-character password? What else can I do to resolve this issue?
Regards,
-Aaron Feygin
3 answers
BlackVue Australia T.BlackVue
Hi Aaron,
Thanks for your question, but unfortunately that password is too long to use for your BlackVue dash cam. Perhaps you can create a guest network on your router, only for the BlackVue? See if this works and let me know.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Dear Tom:
Thank you for the excellent advice. I created a guest network secured by the older WAP protocol as opposed WAP2, and the camera successfully connected to the cloud. Now, I can review recordings at home on my smart phone and I also get push notifications when motion is detected. Thank you very much.
BlackVue Australia T.BlackVue
Hi Aaron,
Thanks for the update, glad I could help :)
Please get in touch if you have any other questions and please feel free to leave a review if you like.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
JeffSasked
After a car service I found the dashcam disconnected and since then when I start the car
voice says the normal jargon on start up, but from time to time it appears to turn off and then it repeats the voice jargon again.
Very annoying.
Any comments on this?
2 answers
BlackVue Australia T.BlackVue
Hi JeffS, It may just be coincidental that this happened after you had your car serviced, for us to determine the cause of the problem, we need to inspect the log files on the microSD card. Please email [email protected] and our team will respond with the instructions of how to send us the log files.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Hi Jeff, when you say "found disconnected" please more detail. If you are saying they tampered with some wiring supplying the dashcam i suspect they have caused a intermittent connection fault causing a power cycle to occur do to some variation of voltage. In any sense it pays to have the Magic pro ( black timer delay box) installed as this would also protect the camera from any surges as they disconnect and reconnect cars main starter battery. Also allows parking delay off recording to safe battery levels so you can restart the car with nil flat battery. Regards
PS My issues related to DR650 GW series of camera and unsure if same electronics inside.
Ta Fabian
Johnasked
I just installed DR650S -2CH with Magic Pro. My car is parked at home within range of my home wifi router which is Dovado Pro. Downloaded app and registered camera as instructions but cannot connect to blackvue cloud. The Dovado Pro will not show up in the app wifi list. Manually inputting does not work either. Don't know if router is 2.4 or 5 ghz or dual band. Blue wifi icon is on..I read that BlackVue wifi is incompatible with 5ghz band routers. Do I need another router? Hope you can answer. Cheers.
2 answers
Not sure. I connect using an IPad and the Blackvue app. Have to connect wifi first from IPAD to dashcam. Connect via app then setup the connection to the router so it logs in when in range.
BlackVue Australia T.BlackVue
Hi John,
Thanks for your question.
I can see your router is a dual band router. You will need to make sure it in is the 2.4Ghz configuration as the BlackVue camera is NOT compatible with 5Ghz WiFi.
Below is a link for the cloud set up guide:
https://helpcenter.blackvue.com/hc/en-us/articles/225076268-How-to-configure-Cloud-service-Hotspot-settings-
Feel free to get in touch if any questions
Regards,
James
Auto BlackBox Pty Ltd
mike64asked
I bought the DR650S 2CH. I took out the SD card for a peek and discovered the park mode not working, as the footage doesn't stop. As well, the map is not working. It shows a map but does not show the road I am on, even after 20 minutes. I have updated the sd card several times, and no good...
What can I do.?
1 answer
BlackVue Australia T.BlackVue
Hi Mike64,
Sorry to hear about your camera. This does sound like the GPS is not working correctly. The best way to check is to see if you are getting speed info on the camera footage.
Generally this is a simple repair, which we are happy to organise.
Please feel free to get in touch if you would like to get your camera repaired.
Regards,
James
Auto BlackBox Pty Ltd
08 6267 5167
Alastairasked
I have a Mazda CX5 and so have a 12V socket in the boot. How long is the power cord as I would like to power up the unit from the socket in the rear? And, how long is the rear camera cord?
1 answer
BlackVue Australia T.BlackVue
Hi Alastair,
The power cord is 4 metres long and the coax cable is 6 metres long.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Steveasked
Hi,
Just had DR650S-2CH fitted and I have been able to connect via wifi and see the live video. But in the lower half of the screen it says it can't show the map because I am not connected to the internet. But how can I connect to the internet if my wifi is in use connected to the dashcam? My phone can't connect to the internaet using 3G because it is connected to the wifi and it is using that to try and connect to the internet. What am I missing? Thanks Steve
2 answers
Because your phone is connected to the blackvue using WiFi .
Use cloud service and let the camera connect to other WiFi device and it ll show the location.
BlackVue Australia T.BlackVue
Hi Steve,
That is normal for that message to be displayed. As you stated, you can't be connected to WiFi and data at the same time. If you wish to display map data, copy the footage to internal storage and reconnect to your data service and play the video again.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
Francis Sasked
Hi, i had my blackvue dr650s 2ch installed and everything works fine from day 1. But after a month, i realised that the cam doesnt records 24 hr. It will power down after a few hrs. Also, the unit will power up once i start my car and after 10 mins it will sound out restarting and power up again? Is there an issue? And i have just done my firmware update, it is still the same. Pls help? I wish it could records full 24 hrs a day.
2 answers
Are you using power pro switch? Your car battery may be falling below 12 volts. Check your battery age.
BlackVue Australia T.BlackVue
Hi Francis,
The camera can only record if it has power, so if you are using the Power Magic Pro, this will allow your camera to record until it reaches the voltage cut-off that you have selected. If you require a full 24 hours of recording you will need an external auxiliary battery for your camera.
As for the restarting, this is normally caused by an unresponsive SD card. So the camera restarts to clear the buffer memory. Are you using your original BlackVue SD card?
We have found 3rd party cards can also cause this issue, so it is recommended that you only use the genuine BlackVue SD cards.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Daniel Aasked
Had my blackvue installed today but the regon was wrong and for some reason is recording only when parked. I asked so it will record 24×7. Anyway everytime i wanted to watch a video etc it would tell me to change the wifi password and after watching a youtube video adjusted the regon and password. Plus ran an software update on the app ans now its telling me wifi password dose not match. The dealer forgot to give me the user Manual so i think if i return everything back to factory settings i can start again but dont know how too. Can you help?
1 answer
BlackVue Australia T.BlackVue
Hi Daniel,
Thanks for your questions.
The region/time zone can be configured in the camera settings either through the BlackVue App or the PC Player.
The App will advise to change the WiFi password from the default one as a security measure.
The password can be reset to default in the PC player.
The manual can be downloaded from the following link:
https://www.blackvue.com.au/support/downloads/
You can also refer to the help centre for information on how to execute the above procedures.
https://helpcenter.blackvue.com/hc/en-us
Best Regards,
James
BlackVue Australia
Sanford Kasked
When I approached my car in the morning I could see that the power lights were on but once I got in and turned the car on the voice from the camera said powering down, it did not turn back on, even when I drove the car for a good 15 min. The camera remained off. How can I turn it back on and prevent this from happening again?
3 answers
BlackVue Australia T.BlackVue
Hi Sanford, good question.
The camera will shutdown because of the voltage drop caused when unlocking the car. If the car is then started prior to the camera completing the shut down sequence it will not register the increased voltage therefore it will not start up again.
There are a couple of thing that can be done to resolve this:
1. Make sure the PMP is set at 12V not 12.5V this will help prevent the camera shutting down when unlocking the car.
2. Wait for the camera to complete the shut down sequence before starting the car
To restart the camera in this event. Remove the power cable and reinstall once the camera has completed the shut down.
Feel free to get in touch if you have any other questions.
Best Regards,
James
Auto BlackBox Pty Ltd
Hi James
Thanks so much for your reply, I brought my car back to my installer and apparently when he set the power magic up the first time he had it at 22.8v he then corrected it to 23.2v, the higher voltage. The camera seems to work fine now but I'm a little confused, most people put it to 12 v then why my high setting? Won't it turn off quicker? Is 23.2v ok to have it set at that? I'm not sure what the logic is for that. Does that mean the battery will be more power before dropping to a dangerously low level?
Thanks
Sanford
BlackVue Australia T.BlackVue
Hi Sanford,
The 24v setting is for trucks and buses, or vehicles that are fitted with dual batteries.
If you have a standard car battery, I suggest 12v for your setup.
Thank you,
James
Auto BlackBox Pty Ltd.
Gustavasked
Hello,
I have a problem with a device DR650S-2CH updated the system to version 1.007 which was successful and the device restarted. However, after few minutes the blue light was shining, the wifi connection was lost, and the red light was of. I formatted the memory card and downloaв the software but nothing changed. I also tried another memory card but the result was again the same. The device is not responding and working.
How this issue can be solved?
Gustav
2 answers
Doesnt sound too good. Bur sometimes when changing sim the power lead may come loose. Try unpluging and repluging in when accessory is on. Good luck.
BlackVue Australia T.BlackVue
Hi Gustav,
Sorry to hear you are having troubles with your BlackVue. The issue you described occurs when the power supply is interrupted during the initialization process. Sometimes this can be resolved by starting the camera with no SD card inserted. If this does not solve you issue, please return the camera following the process listed on our warranty and returns page below:
https://www.blackvue.com.au/support/warranty-return/
Feel free to get in touch if you have any questions
Best Regards,
James Clarke
Auto BlackBox Pty Ltd
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