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BlackVue Dual Camera DR650S-2CH Questions & Answers (page 4 of 5)
93 questions from our users
Belasked
Hi I'm just wondering if there is a way to turn off voice recording in the cab of a truck? my partners company put these dr650s in the truck but as he works long days and I need to call him sometimes about doctors appts and personal family stuff I don't want the whole office to be able to sign in and listen to our conversation which he talks on hands free with blue tooth as I'm under the assumption that they can hear and see everything in the truck which is normally fine but I find it a breach of privacy if I need to discuss something that I don't want the whole work to know.
1 answer
BlackVue Australia T.BlackVue
Hi Bel,
You can turn audio recording on and off, simply move your hand over the passenger side of the camera and it will disable the audio record function.
I would also suggest having a read of the manual, this will give you a better understanding of how the camera works.
The manual can be located here: https://www.blackvue.com.au/support/downloads/dr650s-series/dr650s-1ch/manual.pdf
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Stephenasked
Hi there, the voice guidance does not work when my device is Shutting down though this is enabled. I bought in January. Please what should I do?
2 answers
BlackVue Australia T.BlackVue
Hi Stephen,
Do you still require an answer to your question? As I can see our support team has sent several replies to you via email.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Thanks Tom:)
I was thinking if it has to do with settings but it looks like I need to post the device to you which is painfully as I don't it want it to leave me but I am going to send to you on Monday anyway. Cheers.
Tony Wongasked
I bought my blackvue dr650s 2ch last year august, recently the rear camera has stopped working. i have checked all the connectors and none of them seems to be bended. I have tried, 1.disconnect everything for a good 5mins and reboot, 2.formating the Sd card and 3.upgrade the firmware. Nothing seems to work, the light on the rear camera just doesn't seem to come back. What is worse i asked my friend to plug in his rear camera(was working before we test it) and see if it was really the camera or the cable that is not working,his rear camera didn't come on either. We then plug his camera back to his car and found that his rear camera is also not working now. Please advice me on what is wrong with camera, cheers
2 answers
BlackVue Australia T.BlackVue
Hi Tony, sorry to hear you camera is not working. Normally the most common reason for the rear camera not to be working is due to the coax cable and/or the connection being damaged. Please carefully inspect the coax connection in both the camera and the cable paying close attention to the small pin on the male connector ensuring it is straight and not damaged. Also the small hole and white insulator in the female connector ensuring they are both undamaged and uniform. It may help to use the front connector as a reference. It is common that they can be damaged during installation and constant connection/disconnection.
Please feel free to get in touch if you have other questions.
James
08 6267 5167
Auto BlackBox Pty Ltd
Is there an email that I can send the pictures in for you guys to inspect?i am pretty sure all the connection both female and male are all good
Phillyasked
Hi ive recently purchased dr650s-2ch. I dismount the front camera from the mount and disconnect the power and rear camera coax cable every night. I make sure i reconnect all cables correctly before i turn power on. I notice the image on the rear camera has a purple tinge colour and the light on the side on the camera turns off intermittently. It comes back on when i disconnect and reconnect the coax cable. I've had the camera for 2 weeks now and this started occurring in the second week. Is there a fault with the cable? Can you please advise.
Thanks
Phill
1 answer
BlackVue Australia T.BlackVue
Hi Philly, It sounds to me that you may have damaged the coax port by constantly connecting and disconnecting the coax cable.
You are welcome to contact BlackVue support:[email protected]
Thank you,
Tom.
Auto BlackBox Pty Ltd.
makasked
hi
I just installed my new camera dr650s 2ch the camera is not speaking English I changed the time zone to europ/London and I updated firmware to English and the latest update still not speaking English I don't understand what language it is I can't figure out how to change it?
1 answer
BlackVue Australia T.BlackVue
Hi mak, This is very strange indeed, I think it would be best to contact BlackVue support directly. They can be contacted by emailing [email protected]
Thank you,
Tom.
Auto BlackBox Pty Ltd.
alperasked
hi there i m just about purchase one of these dual dash cameras. my question is how good is this product in terms of night recording?
thanks in advance.
1 answer
BlackVue Australia T.BlackVue
Hi Alper, thanks for your interest in our products. The DR650S does relatively well at night, it does depend on street lights and your cars headlights as well. We would recommend logging onto YouTube and checking out some of the night vision recording. Thank you:)
Beardy Bonceasked
I've had my blackvue in for just over a week. Just wondered why the unit frequently connects and disconnects from the cloud ( sometimes the disconnect is for minutes, other times hours) meaning that I cannot access the unit remotely.
Also I have the power magic pro kit plus I also have a dual battery system fitted to my car ( 4wd), is there any advantage to using the magic pro over a direct connect to the dual battery ( which is not ignition affected)?
1 answer
BlackVue Australia T.BlackVue
Hi Beardy,
Great question. There are many factors that can effect the connection to the cloud. The best way to answer this accurately is by viewing the log files on the SD card. Please feel free to send these to us via email, addressed to [email protected].
In regard to the Power Magic Pro, although by directly connecting the camera to your auxiliary battery will not effect the car starting, it can however effect the performance of the battery, particularly if the battery drops below 11 volts on a regular basis. The Power Magic Pro has a voltage cut off to prevent this from happening so you don't have to replace the expensive battery.
Mickasked
Hello,
I was looking at getting the DR650S-2CH for my holden colorado ute. My ute is a crew cab model and has a canopy on the back, that has a back tinted window.
I was wondering what the image out the back tinted window would be like and would installation be tricky/costly.
Cheers Mick
2 answers
BlackVue Australia T.BlackVue
Hi Mick,
In most cases, dark tinting is not an issue as the camera is basically right up against the glass. You will notice at night that the recording won't be as clear, but this is normal for all dash cams. As for the install, you will just need to run the coax cable from the front camera to the rear camera, I don't think this would take more than an hour or so to do. If you get stuck, I would contact one of our local dealers and get some professional advice :)
Our dealer locator can be found here: https://www.blackvue.com.au/dealer-locator/
Thanks,
Tom.
Auto BlackBox Pty Ltd.
Hello Tom
Thanks for your advice and quick response. I will go have a chat with the local dealer/installer
Thanks Again
MICK
Matt Casked
Hi,
I have the DR650S 2CH unit installed in my car. Recently I had occasion to remove the microsd card, which obviously requires you to unplug the power and the rear camera lead. After reconnecting the unit it now emits a 'chirp' noise whenever a large bump or road corrugation is driven over. Can you please advise what is required to make this noise stop? I have tried unplugging the unit and that has had no effect.
Thanks,
Matt
1 answer
BlackVue Australia T.BlackVue
Hi Matt C,
Thanks for your question. Just to confirm, you do not need to unplug the coax cable to remove the SD card from your BlackVue dash cam, simply remove the power lead and open the cover and eject the SD card. As for the 'BEEP' you are hearing, it sounds to me like you have enabled the 'BEEP' function for events. I suggest disabling this if you do not wish to hear the beeps.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
Brandon.c17asked
I have the blackvue 650 2hc and i mainly bought this dash cam for the parking mode so that when im in class if anyone damages my car it is recorded, that being said when i got the dash cam fitted along with the power magic pro when i take the key out of the ignition the power magic pro shuts down and also shuts the dash cam down. I have no idea why this happens but need to have it working as my car has been damaged already and is my main method of transportation. Is it to do with the way the power magic pro is wired uo or something i can do myself? Thanks.
3 answers
Firstly I would check the settings on the Power Magic Pro. There are 5 switches and the way they are configured changes the behavior. Switch 1 & 2 are for voltage cut off. Switch 3, 4 & 5 are for timing. I have mine set at 12V cut off and infinity timing. The settings are in your instruction manual.
The other problem could be that your car battery is shot and doesn't hold enough voltage to keep it on.
It's wired up wrong. Take it back to whoever wired it
BlackVue Australia T.BlackVue
Hi Brandon.c17,
It does sound like your unit has been wired incorrectly. I would take it back to the installer and ask them to check that they have wired it correctly.
You can also check that the boot switch is in the ON position.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
makasked
hI, I always had the 650gw 2ch, I'm very happy with it, I just purchased the 650s 2ch, I was wondering if I can use the same cables from the 650gw 2ch, for the 650s 2ch, just to change the cameras, as the 650s 2ch is a bit clearer, will it work as good, or I need to change the cables as well?
the cables are the same, I'm asking if the cables got a upgrade as well if I don't change them will the 650s 2ch not work properly!
thanks
1 answer
BlackVue Australia T.BlackVue
Hi Mak,
Great to hear you have purchased another BlackVue!! I can confirm the power cable is identical, but the coax cable has a very slight change. The centre pin is slightly shorter but a tiny bit thicker. It will fit your DR650S but it may or may not power the rear camera, but you can certainly try it. If it doesn't power the rear camera, you are best to use the new cable that came with the new camera.
Cheers,
Tom.
Auto BlackBox Pty Ltd.
Baoasked
I installed my DR650S-2CH with power magic pro in my car a few days ago. I noticed that whenever the camera went into parking mode and kept recording under the sun for about 1-2 hour front camera would be out of focus and only return to normal after 5-10 minutes with air-con on. Is it normal behaviour? Because it's autumn now and the weather was not even that hot, about 24-25 Celcius degree outside, it will be much hotter in summer.
1 answer
BlackVue Australia T.BlackVue
Hi Bao,
The camera should not go out of focus under those conditions, but it can go out of focus under extreme temperatures. You are welcome to send me screenshots of before and after so I can get further support from our team here.
My email is [email protected]
Thank you,
Tom.
Auto BlackBox Pty Ltd.
brookscj80asked
When connected to the cloud and having notifications turned on I keep getting a large amount of alerts for motion being detected. Is there a way to turn motion detection off and just have park mode use the G-sensor or to turn that type of notification off in the app so I won't see them? Hope this question is clear. Cheers
1 answer
BlackVue Australia T.BlackVue
Hi brookscj80,
You can turn off push notifications in the app, via the firmware. You can also turn the motion detection sensitivity down. For more information i suggest checking out our BlackVue help centre: https://helpcenter.blackvue.com/hc/en-us
Thank you,
Tom.
Auto BlackBox Pty Ltd.
JACOBasked
Hi,
Any idea where can I buy one these cameras please.?
2 answers
I got mine from Maroochy Car sound but you can find a local dealer here;
https://www.blackvue.com.au/dealer-locator/
BlackVue Australia T.BlackVue
Hi Jacob, As Wallyworld mentioned, best to use our dealer locator on our webiste. This will display all the dealers in your area, or if you prefer to buy online you can select from a number of our online dealers.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
Mattasked
Hi, I have the blackvue dr650s and using a samsung note 4. The problem I have if I connect via wifi to the dash cam, I cannot turn on 4g. I have tried starting with 4g then wifi and visa versa etc.
Has any one found a salution to this?
Cheers Matt
2 answers
BlackVue Australia T.BlackVue
Hi Matthew,
Thank you for your question. This is a known issue with some Samsung devices.
Unfortunately I am not sure if this issue will be or can be fixed by the manufacturer, as it is actually caused by the Samsung itself, trying to boost the WiFi signal.
My advice would be to contact the manufacturer via the BlackVue help centre.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Thanks Tom.
Mattasked
Hello, i have the 650 2 ch camera installed with the maguc pro. All is well but i wanted to know if there is a setting to prevent parking mode from turning on while the car is parked but still running. Example, while being pulled over by the police id like the camera to continue normal recording during the stop, however after a couole minutes parking mode engages and all recording stops since i only use the g sensor for parking mode. Motion sensor is off because it records everything that moves. Any ideas?
Thanks.
1 answer
BlackVue Australia T.BlackVue
Hi Matt,
Thanks for your question. The only way to disable Parking Mode is via the app or PC player, otherwise parking mode will engage after a period of 5 stationary minutes. In your case, the only easy solution would be to 'tap' your camera with your fingers, this would activate the 'G sensor' and create an Event recording. I will also forward this question directly to the manufacturer as I think it would be good to see a feature that would allow you to continue to record in circumstances such as the one you have mentioned.
Thank you,
Tom.
Auto BlackBox Pty LTd.
Joeasked
Hello,
Is it possible to remove the cameras from the mount? I park on the streets in the city sometimes and am concerned with someone trying to break in my car to steal it.
Thank you
2 answers
Yes. The camera can be removed from the mount, it just slides out.
BlackVue Australia T.BlackVue
Hi Joe, You certainly can remove the camera from it's mounting bracket. Simply press the lock button located on the front mount and slide the camera out. As for the rear camera, simply push the camera and simultaneously pull from the other end and it will unclip from it's bracket.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Jacksonasked
I have a DR650s 2CH
i have reset the firmware twice now and it keeps saying "reseting the time" at least once a minute I've set my time through both the app and removed the sd card and set the time on my mac, now my rear facing camera doesn't power on
every time it resets the time it reboots the whole unit
it is only 2 weeks old
any ideas?
1 answer
BlackVue Australia T.BlackVue
Hi Jackson,
It seems your unit might be faulty, I think the best thing to do is for us to send you a replacement unit.
If you wish for us to do this, please follow this link and complete our RMA process: https://www.blackvue.com.au/support/warranty-return/
Feel free to call our office on 08 6267 5167 if you have any further questions.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Acecombatasked
How do I format a 64g SD card for my dr 650s please?
1 answer
BlackVue Australia T.BlackVue
Hi Acecombat,
You can format your BlackVue mirco SD Card using the BlackVUe PC player, see the below link.
https://helpcenter.blackvue.com/hc/en-us/articles/222463028-How-to-format-the-micro-SD-card-
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Johnnycasked
Hi my name is John thinking of getting Blackvue DR650sch does it have Motion scensor?
If so how long does it record for
Are they any better Blackvue dash cams for sale? Thank you
1 answer
BlackVue Australia T.BlackVue
Hi John, Yes, BlackVue has motion detection and the sensitivity can also be adjusted to suit your conditions. The camera will continue to record so long as it has power. A full set of recording times and model list can be seen on our website: http://www.autoblackbox.com.au/blackvue-dash-cams/
Thank you,
Tom.
Auto BlackBox Pty Ltd
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