BlackVue Dual Camera DR650GW-2CH Questions & Answers

Hi Tan,
Thanks for your question.
As others have previously stated, you can try re orientating the camera to reduce the direct sun exposure, however if this doesn't have the required effect you are welcome to contact the BlackVue support team. We may be able to offer a repair option even if the camera is out of warranty.
Feel free to get in touch 9-5 Mon-Fri AWST
Best Regards,
BlackVue Australia
08 9267 5167

Hi Mark,
Thanks for your question.
In short the camera can run continuously, however this is dependent on a suitable power supply.
BlackVue offers 3 power supply options:
1. Power Magic Pro (PMP) This allows the camera to run of the car battery with a voltage cut off, ensuring the car will start upon return. Typical run time approx 4 hours.
2. B-112 Auxiliary battery will allow 6 hours of run time.
3. B-124 Bluetooth auxiliary battery will allow 17 hours of run time.
The above run time are based on a fully charged battery, the battery need approx 40 mins to fully charge.
Feel free to get in touch if you have any other questions.
BlackVue Australia
08 6267 5167

Hi ShagShag,
Thanks for your question and sorry to hear that your camera is having these issues. Can I suggest trying to format your microSD card in a PC and double check that all the file shave been deleted.
Furthermore, feel free to call our support team on 08 6267 5167 and they should be bale to offer some more extensive troubleshooting.

Thank you,
BlackVue Australia.

Hi Raybin,
Unfortunately the manufacturer has advised us, the Australian Distributor, that they will not be releasing firmware updates for the DR650GW and DR650S range any more. We are equally frustrated at this decision, but it is out of our control. It may be worth emailing them and giving your feedback directly, they may take it on board and reconsider the decision to not release further updates. Some customers have had positive results by turning motion detection OFF, but increased the G sensor sensitivity.
Thank you,
BlackVue Australia.

Hi Sharon,
Thanks for your question, there sounds like there are a couple of things in play here.
1. No lights on the camera would indicate there is no power getting to the camera unit, this can be for a number of reasons; e.g. low battery voltage, poor cable connection, Power Magic Pro boot switch is in the off position. Obviously if there is no power to the unit you will not be able to connect to the camera with your smart phone.
2. No voice announcements can be due to them being switched off in the settings, it is possible the camera speaker my not be working correctly.
For the best support please contact the BlackVue Australia support team on the details below so we can get you back on the road ASAP.
Best Regards,
BlackVue Australia
08 6267 5167

Hi XC40,
Thanks for your question.
The DR650GW may have a different coax cable depending on the age of the camera. The window brackets are also camera specific, the power supply remains the same across the above models. Feel free to get in touch with our support team to who can confirm if you will need to replace the coax cable if you provide the serial number of the camera.
Best Regards
BlackVue Australia
08 6267 5167

Hi Landscape1uk, Generally this is due to the camera sensor failing. However you may be able to resurrect it with a firmware update. If that doesn't work our support team will be able to facilitate in getting the camera repaired. Office hours 9-5 Mon-Fri WAST
Best Regards,
BlackVue Australia
08 6267 5167

Hi Pedro,
Thanks for your question.
The best way to reset the password is via the BlackVue PC Player. Simply insert the SD card in to the PC > Open the PC Player > Settings > WiFi > Password Reset
Please find a link to the help center below with step by step instructions.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
Best Regards,
BlackVue Australia

Hi Nate, are you using the Power Magic Pro? or just powering the camera via the 12v outlet in your vehicle? While the engine is running, check the PMP (if fitted) to see if the Green LED is illuminated, also try removing the power cord from the camera for 1 minute, then plugging it back in.
Thanks,
Tom.
Auto BlackBox Pty Ltd.

Hi Cleggy,
This notification means that there is an issue with the SD card.
Generally the SD card will need to be formatted to resolve the issue, BlackVue recommend to do this ever couple of weeks or so for best performance.
If the SD card is more than 12 months old, it may have reached the end of its serviceable life and need to be replaced. As with all SD cards they have a finite number of write cycles, BlackVue dash cams run through these quite quickly compared with other technology due to running times and high quality video recordings so it is important to use the correct type of card in your camera. If you continue to hear the "check SD card" message after formatting the SD card, the card may need to be replaced. All BlackVue retailers can facilitate in supplying the correct type of SD card.
Please find the instructions on how to format the SD card below:
https://helpcenter.blackvue.com/hc/en-us/articles/222463028-How-to-format-the-micro-SD-card-
Feel free to get in touch if you have any other questions.
Best Regards,
James
Auto BlackBox
08 6267 5167

Hi Ana,
Weak WiFi can be caused by a few different factors, some of the more common ones are:
1. Low power, if the voltage is getting towards the lower end required, this can cause a weak connection, make sure the car engine is running before downloading any files.
2. WiFi interference can cause a poor connection. If there are many WiFi networks in the area it may be an option to drive around the corner to reduce the number of interfering networks.
3. Distance from the camera unit. The mobile device should really be within 3 meters of the camera for a good connection.
If you are still experiencing problems after exhausting the above fixes, feel free to get in touch with our tech support team.
Best Regards,
James
BlackVue Australia
08 6267 5167

Hi Michelle, Sorry to hear you having issues with your camera.
This scenario normally means the SD card has run through is servicable life and can no longer write information to the card quickly enough, causing the camera to restart. The best thing to do is replace the SD card by either purchase or warranty replacement if less than 12 months old.
All BlackVue SD cards have a 12 month warranty and are available from our authorised dealers. https://www.blackvue.com.au/dealer-locator/
Please only use compatible SD cards that are "MLC Class 10 Endurance". BlackVue only recommends genuine or Auto BlackBox SD cards.
Feel free to get in touch if you have any questions.
Best Regards
James
BlackVue Australia

Hi Toko,
Best thing to do is, format the SD card in your PC and apply the latest firmware to the card. Then place it back into your camera to perform the upgrade.
Let us know how you go.
Thanks,
Auto BlackBox Pty Ltd.

Hi NGZ,
I have seen this before with Android phones, can you confirm what type of phone you are using? Perhaps try doing a firmware upgrade and trying again, even try another phone. Let us know how yo go.
Tom.
Auto BlackBox Pty Ltd.

Hi Patrickkazzi,
Is the camera just repairing this over and over? If so, it is likely that the microSD Card is faulty and will need to be exchanged for a new one.
Let me know how you go.
Thanks,
Tom.
Auto Blackbox Pty Ltd.

Hi Andrew,
Based on what you have said, it seems to me that the SD Card is faulty - it is not allowing any changes to be made to te settings.
Are you able to format the SD Card? If not, this is a good indication that the SD Card is faulty and will need replacing.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Hi Vik,
Thanks for your question.
This does suggest the SD card is corrupt and will no longer work. This can happen due to poor power supply or excessive high temperatures as well as general use over time. All BlackVue SD cards come with a 12 month warranty. If your SD card is less than 12 months old we can replace it for you with your proof of purchase. Alternatively these are available from our authorised dealers around Australia. (Only BlackVue SD cards are recommended for BlackVue Cameras)
Please get in touch if any questions.
Best Regards,
James
Auto BlackBox