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17 questions from our users

Tony

Tonyasked

DR750S-2CH (2 Channel)

Hi, i just bought Dr750 Gold one week ago with new car at dealer. When i took SD card out from camera to checking capacity yesterday, then put it back in there. However i noticed that no more power at all for camera and it was off. I did try start engine to charge but didnt work. Can you let me know the reason? Tks



1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Tony,

Thanks for sending your query through.
Unfortunately it sounds like there is a potential issue with the unit or the cables.
If you can email us your details we will arrange with your installers to go over the system and get the issue resolved.
Please use the email address below.
[email protected]

Best regards,
Chaim
BlackVue Australia
08 6267 5167

Larissa

Larissaasked

DR750S-2CH (2 Channel)

I have a black vue camera installed works fine bit I have found that at the same spot driving home it isn't recording it is missing from when I pull up at a set of lights to when I pull into my drive way about 10 mins of driving. I have recordings for the driving prior to this and then me getting out of my car once park the car. I am concerned if something happens at the intersection there will be no prof there is red light traffic and speed camera at this intersection does this interfere with recording. Thanks



1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Larissa,

Thanks for taking the time to leave this query.
When you approach this set of traffic lights is there any voice prompts that occur with the unit?

To our knowledge the red light traffic and speed cameras would have no effect on the cameras ability to record video files.
With the files that are still there prior to this occurring can you advise what file types they are? ie. Event recordings, normal recording or parking files.

Please advise on the above so that we can assist in this matter further.
Alternatively if you would prefer to discus this matter please call on the details below.



Kind Regards,
Chaim
BlackVue Australia
08 6267 5167

Sandandlime

Sandandlimeasked

DR750S-2CH (2 Channel)

I brought my Blackvue 2 ch 750 over a year ago from Halfords whom installed and set it up for a charge fifty pounds unfortunately I only owned a Samsung 7 at the time and the chap advised me to get a better phone and recommended the S9+ and i needed a good wifi connection and data allowance in order for it to be compatable to the Blackvue . The issue i had was while i could view my car cams from inside the car once outside by even a few feet it would not connect the wifi from my S7 was far too weak so there was no way I could be away from the car and obtain a connection to my phone directly. I was somewhat disappointed as I had just parted enough money buying the car cam and a battery magic to protect my car battery but accepted my fate and then went to my provider 3 who promply sound me the Samsung s9+ for another 949.00 and a sim only package at 20.00 for 30GB once i completed the sale i pointed out they had not offered me any insurance as it was an expensive phone but unfortunately when you buy a phone outright they cannot provide insurance cover but i managed to get insurance else where but still was disappointed. I then once up and running tried to connect to my Blackvue and yet again worked inside the car but just a few feet away signal too weak i was back to square one even Halfords could not understand it. the only advise they could offer at this point was to contact Blackvue for assistance which i did and I was surprised to learn that a permanent hotspot need to be in the car all the time and i was not going to leave my phone in the car how would i view it anyway. i have spend the last year waiting for my sim card contract to end and last week went back to 3 and again asked if they had a wifi mobile hotspot that can be used with my Blackvue before i went to a different network operator. They did and gave me the Huwuie 4g mobile wifi and arranged another contract this time two years. I have again been trying for two weeks now to get it to work to no avail and i have again rang the Blackvue support helpline 01555 709725 who have promised several times to send me the setup information but as yet nothing is forthcoming all very disappointing. The issue i have is i can connect on my home PC to my Blackvue Car Cam and view other users all around the world but it does not allow me to view my car its on the map but i cannot view it and as for the 3 mobile wifi connected now in the car it has limited or no access. The Blackvue is not seeing or connecting to the mobile wifi and i need to find a way to connect my home wifi when at home and my mobile when away from home and be able to connect to Cloud as soon as i do it tells me to connect to my Blackvue wifi which of course is not working in conjunction with my home and mobile wifi connections. I wonder maybe i need to uninstall my car cams and start again but can i do that as i already registered the Blackvue when i brought it. This is an excellent system and will be if i could ever get it to do as it says on the box and clearly this is a simple setup misunderstanding by all parties any help would be really appreciated before i go mad. I need simple instruction 1. setup blackvue to my Windows 7 home wifi and setup to my 3 4g mobile wifi and of course cloud connect ability . the Halfords guy set it up with the same passwords for both Blackvue car cam and cloud and i wonder if this could be the issue any help is desperately needed. thank you for listening

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Sandandlime,

Thanks for taking the time to write up an inquiry, it does sound like you have been through quite a bit of back and forth in an attempt to get Cloud working. First of all, we would highly recommend watching the following video tutorial on setting up BlackVue Cloud on your device: https://www.youtube.com/watch?v=5_sHeV9Oq_U

In order for the BlackVue camera to connect to Cloud servers, you will always need a Wi-Fi internet hotspot in range of the camera and have your camera registered to your BlackVue Cloud account as you already know now. We do suspect there may just be a misunderstanding in setup by the involved parties like you said. I would personally advise watching the video above and following it step-by-step and starting again from square one to make sure nothing is missed.

As a side note, we noticed that you purchased your BlackVue system in the UK and you have come through to the Australian product review page for BlackVue. We are happy to answer general inquiries you may have, but due to the time difference between us, we may not be able to effectively assist. For local support, we would advise getting in touch with BlackVue UK on [email protected] or calling them on 1555 709729. It may also be worth your time to visit their website and submit a ticket here:
Thanks again for taking the time to voice your thoughts!

Kind Regards,
Chris
BlackVue Australia
08 6267 5167

Steve

Steveasked

DR750S-2CH (2 Channel)

I need a camera system to record someone vandalising my car when parked, needs to record overnight and all day in the office car park. Do you have anything that will do that reliably, please ? The car is a BMW 440i, will it also flatten the battery? Does it need to be hardwired or battery driven? I don't really want leads and cables dangling about and must be discrete.

3 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Steve,
The best way to achieve this would be with a DR750S-2CH or DR900S-2CH with time lapse parking mode.
Power consumption will likely be the limiting factor for extended recording times, the cameras power consumption is listed in the camera specs on the BlackVue.com.au website.
The power can be drawn from the car battery using a Power Magic Pro or from an auxiliary battery option, B-112 or B-124X, however with all batteries they do need to be charged. In most cases this is done over a 30-40 min period of driving. For example the B-124X requires 40mins of charge time to power the a DR900S-2CH for approx 15 hours.
Solar panels & or dual battery systems are other options but may not be suitable for all vehicles.
Speak with your local authorised BlackVue Dealer for options available, they will also be able to install the unit so all the cables are hidden away.
Best Regards,
James
BlackVue Australia
08 6267 5167

Steve
Steve

Thank you, James, Ive looked at the battery options and decided the Cellink Neo 9 is the best fit as BMW dont recommend connecting it directly to the car battery. But, as the battery in a BMW is in the boot, will the mains power lead be long enough to reach the front camera once its gone around the panels and headliner inside the car? The Cellink Neo 9 is a Blackvue product and provides 60 hours of recording, apparently and charges up in 40 mins. Its just with the car being a BMW and the battery being at the other end of the car that worries me, the lady I spoke at Blackvue help line wasn't much use, and if the lead isnt long enough Im stuck with a fortune in tech I cant fit. Can you please advise on the length of the hardwire cable in the Blackvue Cellink Neo 9 ? Cheers Steve. PS Didnt realise its all made by Samsung.

BlackVue
BlackVue Australia T.BlackVue

Hi Steve,
The BlackVue power cable is 4.5M long, from our experience this is long enough even when the vehicles battery is located in the boot.
The Cellink products are unfortunately not BlackVue products however they do have similar specs and from our experience work fine with the BlackVue cameras.
The B-124X's output cable is around 15-20cm in length, however as it is paired with the BlackVue power cable we believe that the length should not be an issue.
Best regards,
Chaim
BlackVue Australia
08 6267 5167

Michael S.

Michael S.asked

DR750S-2CH (2 Channel)

Hi there my car turned off and it stopped recording is that normal I want it to work when car off as well

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Michael,
It all depends on how your camera was installed and how the Parking Mode has been set up.
Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2.
Thank you,
BlackVue Australia.

Michael S.

Michael S.asked

DR750S-2CH (2 Channel)

Hi .y parking mode stop ed recording when car is off is that normal

2 answers
Johno989
Johno989

As far as I know only records when there is movement around the vehicle or a collision occurs

BlackVue
BlackVue Australia T.BlackVue

Hi Michael,
It all depends on how your camera was installed and how the Parking Mode has been set up.
Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2.
Thank you,
BlackVue Australia.

Daniel

Danielasked

DR750S-2CH (2 Channel)

I bought my dashcam 750S 32Gr 5 months ago. everything was going fine for few months, and I am really happy that I chose a perfect dash cam to give my wife and me a peaceful while driving or parking our new car. Yesterday, someone hit our car when my wife parked the car at carpark .I checked the Even File but NO Recording . the dashcam said 'the camera is in use and/or cannot start this function'' and the camera only record for around 30 minutes. It is really shame when you need a evident to show your police or Insurance but nothing.
I contacted to Blackvue team to help me to find the issue of the dash cam / video but after 1 hour talking, they asked me to return the dash cam to their company to check/replace new one. It is really really shame when I spent $654 Dashcam and MPP and now my car was damaged and my dash cam not recording.
Now please tell me what should I do with my dash cam and my damaged car and my insurance ?

4 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Daniel,
We are very sorry to hear of your recent experience, this is certainly not normal and our support team would like to investigate this further, hence the request for you to send the camera back to us for inspection. It is possible that the camera was not operating because the voltage in the cars battery fell below the cut-off, it is also possible that the camera recorded the incident but you had not enabled the Event lock feature. I suggest following the advice of the support team and sending the camera back for inspection.
Thank you,
BlackVue Australia.

Daniel
Daniel

Thank you for your quick responding. However, eveyday we heard the dashcam said " starting normal recording" so how do we know if is not working after saying so
- secondly, we spent almost 1hour to talk to the support team but no one guide us to the right answer & after we sent email plus all features of the dashcam no one give us email back.
- we finally have big question, if the dashcam has faulty who has responsibility for our car damages? It seems like we have to pay for dashcam + our car accident!
Cheers,
Daniel

BlackVue
BlackVue Australia T.BlackVue

Hi Daniel,
Can you please provide me with the email address you have been emailing? I wish to find out who you have been dealing with so we can get this issue resolved for you.
Thank you,
BlackVue Australia.

Scotty

Scottyasked

DR750S-2CH (2 Channel)

Hi, I purchased and installed the 750s 2ch truck unit. Front camera is perfect, however, the rear external camera is practically black and white. Very poor quality picture. Cannot find any reason for this, has anyone else had this problem?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Scotty,
Thanks for your question. Whilst the rear camera is FHD please bear in mind the camera is an IR model so the image will look a little different to the front. However if you are concerned the camera is not operating normally, feel free to contact our support team with some sample footage for review. The DR750S series cameras come with a 2 year warranty for peace of mind.
Best Regards,
BlackVue Australia
08 6267 5167

Adele E

Adele Easked

DR750S-2CH (2 Channel)

Love the BlackVue DR750s-2CH until we decided to try and set up the cloud. We have put a WiFi modem in our car and bought the Basic pack but can’t get the camera to connect to the cloud. Gone over the instructions so many times. At a complete loss now. Any help would be greatly appreciated?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Adele,
Thanks for your question. Whilst setting up the BlackVue Cloud may seem a little daunting it's fairly straightforward. I have included a link with a step by step guide, alternatively you are welcome to call our Support Team on the details below to get you up and running.
Best Regards
BlackVue Australia
08 6267 5167
https://helpcenter.blackvue.com/hc/en-us/sections/205396547-BlackVue-Cloud-service

arrivalanche

arrivalancheasked

DR750S-2CH (2 Channel)

My 750s will record for around 2 days and then never records again. The light flashes like its recording and acts normal. My wife had an accident and when I looked for the footage, it wasnt recording for months! Whats the point of this stupid thing?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Arrivalanche,
This sounds like there could be an issue with the SD card in the camera. The best thing to do is attempt to format the SD card in a PC, if the card can not be formatted it is likely corrupted. All BlackVue SD cards come with a 12 month warranty which you can claim by getting in touch with BlackVue Australia.
Also ensure the latest firmware is installed on your camera to ensure any fault notifications are announced.
Feel free to get in touch for any assistance.
Best Regards,
BlackVue Australia
08 6267 5167

Chloe

Chloeasked

DR750S-2CH (2 Channel)

Hi I tried reformatting my BlackVue 750S 2CH and since it has continually repeated “initialising SD Card, do not disconnect power.... restarting” over and over again for literally hours. I purchased system at the end of August, so is not even two months old yet. Any idea what I can do to solve it? It’s way too early to be having issues with it after spending over $1000 having it hardwired into the front and rear of my car!

3 answers
rygar22
rygar22

You will need to send it back in for replacement (at least I had to) supposedly the camera does not like any SD cards but the BlackVue

BlackVue
BlackVue Australia T.BlackVue

Hi Chloe, Can you confirm the size and brand of microSD card you are using? You can use non genuine ones, but they must be MLC Endurance cards, not TLC. However, BlackVue cards to have built-in error correction profiles to suit the cameras. Have you emailed our support team for a free replacement under warranty yet? If not, I'd suggest doing so, as your card will be covered under warranty
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Lunero
Lunero

If you try to format non Blackvue SD cards, somehow you come across such an error. However, if you format SD card by your PC instead of DR750S itself, it works. I am currently using SunDisk 128GB SD card. No problem at all.

By the way, $1000 for hardwiring? That's a RO....

Jek

Jekasked

DR750S-2CH (2 Channel)

My dash Cam has stopped recording... Red light off and no voice notification, any help?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Jek, can you try format the genuine microSD card that came with the camera and update the cameras firmware?
Please try this an dlet us know how you go.
Thank you,
Tom
Auto BlackBox Pty Ltd.

John

Johnasked

DR750S-2CH (2 Channel)

Hi! I have bought DR750-2ch from eBay. Everything works fine. But it is already registered to Icloud. I have asked a seller to remove the Blackvue from the Icloud, but he deleted the app and change his phone. And basically, he doesn't remember the email that he was using for icloud. Is there a chance to remove this camera from Icloud. so could I register on my acc?
The serial number for it is DR7SS1H1E02989
Thank you

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi john, best thing to do is email [email protected] and ask them to delete the current account. They may require further proof you are the owner though, but I'm sure they will be able to help you to get this sorted.
Thanks,
Tom.
Auto BlackBox Pty Ltd.

Leigh

Leighasked

DR750S-2CH (2 Channel)

I have had a BlackVue DR750S installed into my 2018 Mustang does it have speed and red light warning? I had a thinkware dash cam installed on my last car and that was the best part of the dash cam saved me a lot of heartache.

2 answers
Blades
Blades

It has a speed limit setting. But audio warning is not very loud.

No red light warning.

BlackVue
BlackVue Australia T.BlackVue

Hi Leigh,
Thanks for your question. The BlackVue Dash Cams do not have a speed or red light camera warning function as the accuracy of these systems does not meet the strict BlackVue quality control criteria. It is possible to set a speed alert for the camera to alarm at a determined speed through the camera settings.
I believe there are free navigation apps for smart phones available that will offer a similar service to what you describe.
Feel free to get in touch if you have any other questions.
Best Regards,
BlackVue Australia

Garry

Garryasked

DR750S-2CH (2 Channel)

What should I expect to pay in Sydney to supply and fit a dr750 front and rear into a Mercedes gle 350?

3 answers
Iggy Abdur
Iggy Abdur

Not sure about Sydney but in WA it would cost you about $800 in total. Its about $400-500 just for the labour depending on the car.

SkodaPANDA
SkodaPANDA

$220 at MC car and audio in Liverpool

Garry
Garry

Have you recently had one installed in Sydney

Blades

Bladesasked

DR750S-2CH (2 Channel)

I just got my DR750 with pro magic. installed by a car audio guy installer.
After he completely installed it.
There was no power to the dash cam. (Had the pro magic set to 12.5 v and infinite park record. )
So he checked the cable work. There is power going in to the pro magic. But no power coming out to dash cam. It was a Saturday when we did this, so we disconnected the pro magic and it works but no parking monitoring. So the following week i contacted the shop they suggest i reset the settings on pro magic to 12 v and 72hrs. Will this work? I am wondering.
As i have to pay him another call out fee to reconnect this.!!!!!
(haven't had it reconnected yet
In next week or. So )

Also i have notice that my standars internet service does not work at all on my phone when I am linked to the dash cam. The dash cam links fine. Whats causing this?

5 answers
Nathan
Nathan

I would start by double checking the installers work. Get a test light or voltage meter if your handy and check the wires below.

The YELLOW wire needs to be the one that is on CONSTANT power.
The RED wire is the one that gets wired to an ACC line.
The BLACK wire is the ground.
Then double check the Power magic Pro settings. I have mine set at 12V / 12hrs.

As for your your phone not getting internet whislt near your car, thats because your phone is detecting the strongest signal near it, the blackvue wifi. I had the same problem wiith my Samsung S7. This is a problem with the phone trying to use the wifi connection and not 3G or 4G for internet. If i was not using my phone to check the Blackvue i would simply force the disconnection of the Blackvue connection via my phone. You have to go into the phones wifi settings and select blackvue wifi and then select "forget it". Then simply if you want to check the Blackvue just reconnect via wifi again and repeat above process when done. takes all of 10secs.

Hope this helps

G. Hi
G. Hi

I have found if you install the PMP and it doesnt work Try turning the engine on. Had the same trouble and took it back to the shop who tried 4 they had and all did the same
Brought it home reinstalled it and had a think . Truned the car on and away it went. Seems the cutoff limit of 12v is too high as the old PM could be set at 11.6 which was much better.

rygar22
rygar22

One of the big flaws of the camera is that once it’s connected to WiFi you will have no internet. BlackVue for whatever reasons did not specify their WiFi connection as having no internet as most Action Cams do so you still have internet. It’s super annoying.

David C

David Casked

DR750S-2CH (2 Channel)

I recently got a dr750s 2ch. Overall happy with it however the G sensor is way to sensitive in normal mode. Even set at the lowest level events are constantly triggered. Simply going up a hill or stopping at traffic light will set it off. Sometimes just driving normally on a smooth road will also set it off. Is there a fix for this problem??? I have firmware version 1.002. Only way to stop constant false events is to turn all settings to 0.
Need a fix for this as it is a feature I would like to use.
Please help

4 answers
Christopher
Christopher

These posts might help, but what I think I did was turn all the settings off, I was getting way to many push notifications parked in my Garage got rather annoying. I have mine set G-Senor Normal Mode Up@Down 2 Side to Side 3 @ Front and Back 3. Parking Mode UP@Down 8 Side to Side 8 Front and Back 8. Motion Detection 4.

Hope this helps, it seems a good camera with a few little quirks, wish support gave more answers than no replies. I've put a lot of guess work into working threw it.

G. Hi
G. Hi

If you have a prang even on the lowest setting it will record it I have turned all audio warnings off so that should it happen I never hear it. This camera is a fair bit better than the older models except that it requires fast SD cards especially if using 60FPS I have seen it said that you can actullay get better results at 30FPS and at night the faster setting puts a fair bit of pixellation in the video as it cant write fast enough.
As I rarely go out at night i havent yet tested it.

Kev 60
Kev 60

I’m a little confused as you say you turn off the G Sensor ? Then how would you no if there had been a event .i think I’m right in saying it will record, but how would you no ?.

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