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BlackVue DR750S Questions & Answers
DR750S-2CH (2 Channel), DR750S-1CH (1 Channel)28 questions from our users
MPW777asked
Was wondering how well this dashcam works at night. My husband works nights as a truck driver.
2 answers
BlackVue Australia T.BlackVue
Hi MPW777,
Thanks for getting in touch with your query.
The firmware setting "enhanced night vision" on this model does greatly increase the quality of night time recordings.
Please see the video below for some recorded night time footage: https://www.youtube.com/watch?v=fIfDPGSfnIw
Best Regards,
Chaim
BlackVue Australia
08 6267 5167
Night vision is excellent, you can easily see number plates & even tell the model of the car. Traffic lights, stop signs etc show up clearly. If some idiot is HI-Beaming it does 'blind' the camera but it is obvious what they are doing on the recording. The GPS speed is SO handy too. Its a great investment in peace of mind if nothing elese.
Caseyasked
Hi I have noticed damage on my car an I have the BLACKVUE cameras in stalled but I can go back a day to when we believe it must of happened how is this, when I can assess some from last year? Pls help me find out who damaged my car
3 answers
BlackVue Australia T.BlackVue
Hi Casey,
Thanks for getting in touch.
Unfortunately if the video file is not on the SD card then the footage will not be able to be retrieved.
However it is quite concerning that there is still files from last year.
Can you confirm if you are currently running event locking on your camera?
Can you also advise if current files are still being recorded on to the SD card?
If you need to assistance with checking either of these questions please feel free to get in contact with our support team at the email address [email protected] or if you would prefer to speak to a support member you can call through on the number below.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Yes still recording but just don’t have anything on there since last year then recording again started yesterday? I don’t get how that happens ?
BlackVue Australia T.BlackVue
Hi Casey,
If files are being kept from last year then it sounds like to us that they are event files and you have enabled event locking. This will cause Event files to not be overwritten by Normal or Parking recordings.
While this feature can be handy it does require a bit of maintenance to ensure that old event files are checked and saved if required.
Then formatting the SD card will have them removed so space is not taken up.
If you need assistance with formatting the SD card or disabling event locking please advise.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Josh G.asked
Hi, i have these cameras front and rear. I recently got hit parking which i found about hours later, and there’s too many videos to find it. How can I directly access a collision? Is there an option?
1 answer
BlackVue Australia T.BlackVue
Hi Josh,
Thanks for getting in touch with this query.
Unfortunately there is no way currently to directly access a specific event file.
When the camera records an impact it will label the video file as an event file.
In order to get access to it quicker we would advise filtering for event files and searching through around the time when the incident occurred.
The filtering is both available in the App and on the PC viewer.
If you require further assistance please get in touch with out support team on the email [email protected] or contact us directly on the number below.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Tony. X.asked
Its missing the (GPS) speed cameras detection, is there a way to add this detection to this fabulous dashcam?
1 answer
BlackVue Australia T.BlackVue
Hi Tony,
Thanks for getting in touch and sending your query through.
Unfortunately the BlackVue DR750S-2CH does not come with any form of speed camera detection.
However we agree that this would be a useful addition for the BlackVue cameras, will send this feedback to the manufacturer so that this can be considered.
If you have any further queries please get in touch.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Tonyasked
Hi, i just bought Dr750 Gold one week ago with new car at dealer. When i took SD card out from camera to checking capacity yesterday, then put it back in there. However i noticed that no more power at all for camera and it was off. I did try start engine to charge but didnt work. Can you let me know the reason? Tks
1 answer
BlackVue Australia T.BlackVue
Hi Tony,
Thanks for sending your query through.
Unfortunately it sounds like there is a potential issue with the unit or the cables.
If you can email us your details we will arrange with your installers to go over the system and get the issue resolved.
Please use the email address below.
[email protected]
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Larissaasked
I have a black vue camera installed works fine bit I have found that at the same spot driving home it isn't recording it is missing from when I pull up at a set of lights to when I pull into my drive way about 10 mins of driving. I have recordings for the driving prior to this and then me getting out of my car once park the car. I am concerned if something happens at the intersection there will be no prof there is red light traffic and speed camera at this intersection does this interfere with recording. Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Larissa,
Thanks for taking the time to leave this query.
When you approach this set of traffic lights is there any voice prompts that occur with the unit?
To our knowledge the red light traffic and speed cameras would have no effect on the cameras ability to record video files.
With the files that are still there prior to this occurring can you advise what file types they are? ie. Event recordings, normal recording or parking files.
Please advise on the above so that we can assist in this matter further.
Alternatively if you would prefer to discus this matter please call on the details below.
Kind Regards,
Chaim
BlackVue Australia
08 6267 5167
Rustyasked
I have another question in relation to the blackvue 7 50s 2 channel can you connect it to a vehicle capacity energy storage unit and have it run from that directly instead of the car battery Forest little as 100 Australian dollars you can have one installed from battery while the capacitor charges while you drive when you turn the car off the capacitor will automatically detect the device connected to it yes requiring power and will supply direct power to the cameras is this possible also why did you decide to have the devices Wi-Fi and not bluetooth most phones I've tried with the device will not access the internet if connected to blackvue device even if you have mobile data which I do I don't know whether this is a limitation of newer phone's or not but if the camera devices had been Bluetooth they would automatically connect with in range as long as your boot if is turned on the device and you would still have access to mobile data to access the internet I also believe that the Bluetooth range would be fast superior to the devices current Wi-Fi range which in my judgement is only 2, 3 at a stretch 4 feet away from the car
1 answer
BlackVue Australia T.BlackVue
Hi Rusty,
As long as the power supply meets the power specifications of the camera, (DC 12V/24V, MAX 1A/12V) we don't see an issue. However, please try this at your own discretion as we have not tested extensively with power supplies outside of the BlackVue external battery units.
The reason why Wi-Fi is chosen as the selected medium is due to data transfer rates. Bluetooth was considered by the manufacturer but it was found that transferring videos from the camera to a mobile device through bluetooth would take upwards of 10 minutes in some scenarios. Bluetooth 3.0 and 4.0 offer speeds of up to 25MBps, while Wi-Fi direct can offer up to 250MBps. Bluetooth may effectively have larger range in comparison to the current Wi-Fi direct range, but it would be at the trade-off of significantly lower transfer speeds.
Chris
BlackVue Australia
08 6267 5167
Sandandlimeasked
I brought my Blackvue 2 ch 750 over a year ago from Halfords whom installed and set it up for a charge fifty pounds unfortunately I only owned a Samsung 7 at the time and the chap advised me to get a better phone and recommended the S9+ and i needed a good wifi connection and data allowance in order for it to be compatable to the Blackvue . The issue i had was while i could view my car cams from inside the car once outside by even a few feet it would not connect the wifi from my S7 was far too weak so there was no way I could be away from the car and obtain a connection to my phone directly. I was somewhat disappointed as I had just parted enough money buying the car cam and a battery magic to protect my car battery but accepted my fate and then went to my provider 3 who promply sound me the Samsung s9+ for another 949.00 and a sim only package at 20.00 for 30GB once i completed the sale i pointed out they had not offered me any insurance as it was an expensive phone but unfortunately when you buy a phone outright they cannot provide insurance cover but i managed to get insurance else where but still was disappointed. I then once up and running tried to connect to my Blackvue and yet again worked inside the car but just a few feet away signal too weak i was back to square one even Halfords could not understand it. the only advise they could offer at this point was to contact Blackvue for assistance which i did and I was surprised to learn that a permanent hotspot need to be in the car all the time and i was not going to leave my phone in the car how would i view it anyway. i have spend the last year waiting for my sim card contract to end and last week went back to 3 and again asked if they had a wifi mobile hotspot that can be used with my Blackvue before i went to a different network operator. They did and gave me the Huwuie 4g mobile wifi and arranged another contract this time two years. I have again been trying for two weeks now to get it to work to no avail and i have again rang the Blackvue support helpline 01555 709725 who have promised several times to send me the setup information but as yet nothing is forthcoming all very disappointing. The issue i have is i can connect on my home PC to my Blackvue Car Cam and view other users all around the world but it does not allow me to view my car its on the map but i cannot view it and as for the 3 mobile wifi connected now in the car it has limited or no access. The Blackvue is not seeing or connecting to the mobile wifi and i need to find a way to connect my home wifi when at home and my mobile when away from home and be able to connect to Cloud as soon as i do it tells me to connect to my Blackvue wifi which of course is not working in conjunction with my home and mobile wifi connections. I wonder maybe i need to uninstall my car cams and start again but can i do that as i already registered the Blackvue when i brought it. This is an excellent system and will be if i could ever get it to do as it says on the box and clearly this is a simple setup misunderstanding by all parties any help would be really appreciated before i go mad. I need simple instruction 1. setup blackvue to my Windows 7 home wifi and setup to my 3 4g mobile wifi and of course cloud connect ability . the Halfords guy set it up with the same passwords for both Blackvue car cam and cloud and i wonder if this could be the issue any help is desperately needed. thank you for listening
1 answer
BlackVue Australia T.BlackVue
Hi Sandandlime,
Thanks for taking the time to write up an inquiry, it does sound like you have been through quite a bit of back and forth in an attempt to get Cloud working. First of all, we would highly recommend watching the following video tutorial on setting up BlackVue Cloud on your device: https://www.youtube.com/watch?v=5_sHeV9Oq_U
In order for the BlackVue camera to connect to Cloud servers, you will always need a Wi-Fi internet hotspot in range of the camera and have your camera registered to your BlackVue Cloud account as you already know now. We do suspect there may just be a misunderstanding in setup by the involved parties like you said. I would personally advise watching the video above and following it step-by-step and starting again from square one to make sure nothing is missed.
As a side note, we noticed that you purchased your BlackVue system in the UK and you have come through to the Australian product review page for BlackVue. We are happy to answer general inquiries you may have, but due to the time difference between us, we may not be able to effectively assist. For local support, we would advise getting in touch with BlackVue UK on [email protected] or calling them on 1555 709729. It may also be worth your time to visit their website and submit a ticket here:
Thanks again for taking the time to voice your thoughts!
Kind Regards,
Chris
BlackVue Australia
08 6267 5167
Steveasked
I need a camera system to record someone vandalising my car when parked, needs to record overnight and all day in the office car park. Do you have anything that will do that reliably, please ? The car is a BMW 440i, will it also flatten the battery? Does it need to be hardwired or battery driven? I don't really want leads and cables dangling about and must be discrete.
3 answers
BlackVue Australia T.BlackVue
Hi Steve,
The best way to achieve this would be with a DR750S-2CH or DR900S-2CH with time lapse parking mode.
Power consumption will likely be the limiting factor for extended recording times, the cameras power consumption is listed in the camera specs on the BlackVue.com.au website.
The power can be drawn from the car battery using a Power Magic Pro or from an auxiliary battery option, B-112 or B-124X, however with all batteries they do need to be charged. In most cases this is done over a 30-40 min period of driving. For example the B-124X requires 40mins of charge time to power the a DR900S-2CH for approx 15 hours.
Solar panels & or dual battery systems are other options but may not be suitable for all vehicles.
Speak with your local authorised BlackVue Dealer for options available, they will also be able to install the unit so all the cables are hidden away.
Best Regards,
James
BlackVue Australia
08 6267 5167
Thank you, James, Ive looked at the battery options and decided the Cellink Neo 9 is the best fit as BMW dont recommend connecting it directly to the car battery. But, as the battery in a BMW is in the boot, will the mains power lead be long enough to reach the front camera once its gone around the panels and headliner inside the car? The Cellink Neo 9 is a Blackvue product and provides 60 hours of recording, apparently and charges up in 40 mins. Its just with the car being a BMW and the battery being at the other end of the car that worries me, the lady I spoke at Blackvue help line wasn't much use, and if the lead isnt long enough Im stuck with a fortune in tech I cant fit. Can you please advise on the length of the hardwire cable in the Blackvue Cellink Neo 9 ? Cheers Steve. PS Didnt realise its all made by Samsung.
BlackVue Australia T.BlackVue
Hi Steve,
The BlackVue power cable is 4.5M long, from our experience this is long enough even when the vehicles battery is located in the boot.
The Cellink products are unfortunately not BlackVue products however they do have similar specs and from our experience work fine with the BlackVue cameras.
The B-124X's output cable is around 15-20cm in length, however as it is paired with the BlackVue power cable we believe that the length should not be an issue.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Michaelasked
Hi I've been struggling to connect 750 dash cam to my phone my phone is a note 9 I've down loaded all the apps it just won't connect to my Wi-Fi should have bought something else what a waste
1 answer
BlackVue Australia T.BlackVue
Hi Michael,
Thanks for your question. Generally speaking connection issues are more often than not due to an incorrect setting on the mobile device. You're welcome to contact our support team who can help you through the connection process. Alternatively your retailer should be able to facilitate.
Feel free to get in touch Mon - Fri 9-5 AWST
Best Regards
James
BlackVue Australia
08 6267 5167
Roberto L.asked
Will this mount on Helmet ( Motorcyclist )
1 answer
BlackVue Australia T.BlackVue
Hi Roberto,
Thanks for your question. Unfortunately the BlackVue dash cams are not suitable for motorcycle application as they do not have a battery and the camera orientation is designed for a windscreen. I believe some Bluetooth communication companies manufacture units with cameras built in, which may be more suitable.
Best Regards,
BlackVue Australia
08 6267 5167
Michael S.asked
Hi there my car turned off and it stopped recording is that normal I want it to work when car off as well
1 answer
BlackVue Australia T.BlackVue
Hi Michael,
It all depends on how your camera was installed and how the Parking Mode has been set up.
Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2.
Thank you,
BlackVue Australia.
Michael S.asked
Hi .y parking mode stop ed recording when car is off is that normal
2 answers
As far as I know only records when there is movement around the vehicle or a collision occurs
BlackVue Australia T.BlackVue
Hi Michael,
It all depends on how your camera was installed and how the Parking Mode has been set up.
Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2.
Thank you,
BlackVue Australia.
Danielasked
I bought my dashcam 750S 32Gr 5 months ago. everything was going fine for few months, and I am really happy that I chose a perfect dash cam to give my wife and me a peaceful while driving or parking our new car. Yesterday, someone hit our car when my wife parked the car at carpark .I checked the Even File but NO Recording . the dashcam said 'the camera is in use and/or cannot start this function'' and the camera only record for around 30 minutes. It is really shame when you need a evident to show your police or Insurance but nothing.
I contacted to Blackvue team to help me to find the issue of the dash cam / video but after 1 hour talking, they asked me to return the dash cam to their company to check/replace new one. It is really really shame when I spent $654 Dashcam and MPP and now my car was damaged and my dash cam not recording.
Now please tell me what should I do with my dash cam and my damaged car and my insurance ?
4 answers
BlackVue Australia T.BlackVue
Hi Daniel,
We are very sorry to hear of your recent experience, this is certainly not normal and our support team would like to investigate this further, hence the request for you to send the camera back to us for inspection. It is possible that the camera was not operating because the voltage in the cars battery fell below the cut-off, it is also possible that the camera recorded the incident but you had not enabled the Event lock feature. I suggest following the advice of the support team and sending the camera back for inspection.
Thank you,
BlackVue Australia.
Thank you for your quick responding. However, eveyday we heard the dashcam said " starting normal recording" so how do we know if is not working after saying so
- secondly, we spent almost 1hour to talk to the support team but no one guide us to the right answer & after we sent email plus all features of the dashcam no one give us email back.
- we finally have big question, if the dashcam has faulty who has responsibility for our car damages? It seems like we have to pay for dashcam + our car accident!
Cheers,
Daniel
BlackVue Australia T.BlackVue
Hi Daniel,
Can you please provide me with the email address you have been emailing? I wish to find out who you have been dealing with so we can get this issue resolved for you.
Thank you,
BlackVue Australia.
Scottyasked
Hi, I purchased and installed the 750s 2ch truck unit. Front camera is perfect, however, the rear external camera is practically black and white. Very poor quality picture. Cannot find any reason for this, has anyone else had this problem?
1 answer
BlackVue Australia T.BlackVue
Hi Scotty,
Thanks for your question. Whilst the rear camera is FHD please bear in mind the camera is an IR model so the image will look a little different to the front. However if you are concerned the camera is not operating normally, feel free to contact our support team with some sample footage for review. The DR750S series cameras come with a 2 year warranty for peace of mind.
Best Regards,
BlackVue Australia
08 6267 5167
Adele Easked
Love the BlackVue DR750s-2CH until we decided to try and set up the cloud. We have put a WiFi modem in our car and bought the Basic pack but can’t get the camera to connect to the cloud. Gone over the instructions so many times. At a complete loss now. Any help would be greatly appreciated?
1 answer
BlackVue Australia T.BlackVue
Hi Adele,
Thanks for your question. Whilst setting up the BlackVue Cloud may seem a little daunting it's fairly straightforward. I have included a link with a step by step guide, alternatively you are welcome to call our Support Team on the details below to get you up and running.
Best Regards
BlackVue Australia
08 6267 5167
https://helpcenter.blackvue.com/hc/en-us/sections/205396547-BlackVue-Cloud-service
arrivalancheasked
My 750s will record for around 2 days and then never records again. The light flashes like its recording and acts normal. My wife had an accident and when I looked for the footage, it wasnt recording for months! Whats the point of this stupid thing?
1 answer
BlackVue Australia T.BlackVue
Hi Arrivalanche,
This sounds like there could be an issue with the SD card in the camera. The best thing to do is attempt to format the SD card in a PC, if the card can not be formatted it is likely corrupted. All BlackVue SD cards come with a 12 month warranty which you can claim by getting in touch with BlackVue Australia.
Also ensure the latest firmware is installed on your camera to ensure any fault notifications are announced.
Feel free to get in touch for any assistance.
Best Regards,
BlackVue Australia
08 6267 5167
Chloeasked
Hi I tried reformatting my BlackVue 750S 2CH and since it has continually repeated “initialising SD Card, do not disconnect power.... restarting” over and over again for literally hours. I purchased system at the end of August, so is not even two months old yet. Any idea what I can do to solve it? It’s way too early to be having issues with it after spending over $1000 having it hardwired into the front and rear of my car!
3 answers
You will need to send it back in for replacement (at least I had to) supposedly the camera does not like any SD cards but the BlackVue
BlackVue Australia T.BlackVue
Hi Chloe, Can you confirm the size and brand of microSD card you are using? You can use non genuine ones, but they must be MLC Endurance cards, not TLC. However, BlackVue cards to have built-in error correction profiles to suit the cameras. Have you emailed our support team for a free replacement under warranty yet? If not, I'd suggest doing so, as your card will be covered under warranty
Thank you,
Tom.
Auto BlackBox Pty Ltd.
If you try to format non Blackvue SD cards, somehow you come across such an error. However, if you format SD card by your PC instead of DR750S itself, it works. I am currently using SunDisk 128GB SD card. No problem at all.
By the way, $1000 for hardwiring? That's a RO....
Markasked
Maybe a silly question. But can I leave my camera plugged in overnight without it draining the battery? It is hardwired. I have a DR750S-1CH
1 answer
BlackVue Australia T.BlackVue
Hi Mark,
You can only do this if you are using the Power Magic Pro this will stop the camera from draining your battery, otherwise it will most likely drain it overnight.
Thank you,
Tom.
Auto BlackBox Pty Ltd.
Jekasked
My dash Cam has stopped recording... Red light off and no voice notification, any help?
1 answer
BlackVue Australia T.BlackVue
Hi Jek, can you try format the genuine microSD card that came with the camera and update the cameras firmware?
Please try this an dlet us know how you go.
Thank you,
Tom
Auto BlackBox Pty Ltd.
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