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BlackVue Power Magic Pro
Nigel B.Perth, WA
Returned Twice
At the start this worked great.
All of a sudden it stopped working so I returned it for another and now the new one doesn’t work.
I’ve used a tester to check that it’s wired fine and it is.
Purchased in December 2021 at Autobarn for $69.95.
2 comments
Great thank you.
I have been to another store that was very helpful and have it all working now
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MikePerth, WA
- 44 reviews
- 6 likes
Useful... until they both fail [Edited - great customer service saves the day]
[Edit: Auto BlackBox are the Australian distributor for the BlackVue product range and they have been excellent in their handling of the problems I've reported.
I provided my faulty camera and the two Power Magic Pro units to them for investigation. They have replaced the camera under warranty for the timing and SD card issues and, despite being unable to confirm the faults reported, have replaced the PMP units as well. In this day and age, customer service of this standard is a rarity and should not be overlooked by customers looking for ...Read more
a quality dash-cam. It should be noted that, since we replaced one of the PMP units ourselves, we had a spare and this worked perfectly well with an alternative dash-cam we had bought for a third car, it is not just limited to BlackVue units.] Original Review Text (retained for clarity): We have two cars, each of which is fitted with a Blackvue DR650S 2CH (front and rear) dash camera. The cameras are good (though the Android app is a bit average and the firmware updating can be a pain) but they stop recording as soon as the car is turned off, which is not be ideal when you want to see who damaged the car in a car park or the like. I fitted both cars with a Blackvue Power Magic Pro (bought together or very close) - this provides permanent power to the camera until either the configured time expires (6/12/24hr) or the voltage of the car battery drops below a preset level (12V/12.5V). With the cameras configured to switch to parking mode, this allows the camera to monitor movement around the car when unattended. In addition it reduces the occasions where the device has to re-acquire the satellite lock to set the time accurately on power-up.Purchased in January 2021 for $55.00.
5 comments
BlackVue Australia T.BlackVue
Hi Mike,
Sorry to hear about your troubles with the car batteries.
We are more than happy to test the Power Magic Pro's and replace these if necessary.... Read more
Historically these units do not fail in the manner described above and most battery related issues are due to incorrect installation. Generally any hardware failure results in the device not powering on due to a break in circuit continuity. All our authorised dealers guarantee their installation work and can facilitate with troubleshooting/testing hardware. Alternatively feel free to contact our support team on the details below to have the units sent and tested by us. I look forward to hearing from you and resolving any issues. Best Regards, James BlackVue Australia 08 6267 5167
Thanks for the reply James, I shall be dropping the two devices in tomorrow (16-08-19) along with the DR650S DashCam which (potentially) failed us just at the time of need, right when we had an accident!
BlackVue Australia T.BlackVue
Hi Mike,
Look forward to seeing you today, I'm sure we can get this resolved while you wait. We'll check the camera as well just to make sure.
Thank you,... Read more
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BlackVue Australia T.BlackVue
Hi Nigel,
However we can see that you are located in Perth which is where our head office is also located. If the issues are still persisting would you mind coming in so that we can assist directly and get these issues rectified? Alternatively if you are unable to come in could you advise the issues you face or are facing with the PMP kit? Please get in touch through here or on our number below. Once this information has been received we will be able to assist and get it resolved. Best regards, Chaim BlackVue Australia 08 6267 5167Thanks for leaving this review and advising your experience with the PMP.
It is definitely strange that you have had to get the unit replaced twice, as from our experience they are very reliable.... Read more