Bosch HomeProfessional Front Load Washing Machine Questions & Answers (page 4 of 6)
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Hi
I have a Bosch Serie 6 wash & dry machine I was wondering when I wash my towels they always come out quiet hard even when I use fabric softener. If I put them in the wash & dry cycle which goes for four hours they are nice & fluffy. What cycle can I use that will be best to get them fluffy and not take so long?
Thank you.
Hi Donna, thanks for your question.
It has been found with front load washing machines across the market that towels can be found to be flat and hard to the touch. The wash quality in a front loader is of a very high standard and the high spin speed can cause the problem.
To solve this problem we would suggest a few things:
1. Reduce the amount of detergent in the wash, so for a full load of towels, only use a quarter of a scoop or cap. Overdosing detergent will also cause hard stiff clothes, not just towels.
2. Make sure you use front loading only powder.
3. Reduce the spin speed on the cycle to about 700 - 800 as a higher spin will squash the pile on the towel as they hit the drum.
4. When the towels are taken out of the machine, give them a good shake to fluff up the pile again before you put them on the line.
5. Try not to leave the towels in direct sunlight on the line as this can scorch the fibre and make the towels even harder.
6. If you have a Dryer at home, you can try putting them on a low temperature for a few minutes and that should bring them back to life.
These suggestions should improve the quality of the wash for your towels and there should be no need to use fabric softener.
Regards, Bosch Home Australia.
I have a bosch WAY32540 AU front load, door will not lock upon closing so washing will not start .. Any ideas? Gavin..
Hi Aussidingo,
Thanks for your question regarding your washing machine.
It sounds like there may be an issue with the door latch and you may require a service.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
How do I unlock the door on my Bosch Home Professional machine? model WAY32540AU
Hi Jen W, thanks for your question. If the door is not opening after the cycle has finished you can use to emergency release, this will get your clothes out of the appliance while you wait for a service technician. You can find full instructions on how to use the emergency release in the appliance user manual. It's located at the far bottom right hand corner of the appliance. If you have any future queries, please feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.
I have a series 8 Bosch Front Loader. Cold water inlet only. Does it heat the water for example on shirts wash or cold washes only?
Hi Amanda G, thanks for your question. The water heats internally to the set temperature. Regards, Bosch Home Australia.
E23 error code rubber surround on door got tangled up with washing. machine was not overloaded. i managed to drain machine and open door with manual release. i have re- installed rubber but error code still there??? very disappointed to hear that there have been issues with the rubber before with other clients. i m an electrical contractor and hoping to get tech support to fault find this issue
Hi Derek, thanks for your question. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
I have a BOSCH Washing Machine WAY 32840AU & start/reload button is flashing & wont start. Any help?
Hi Anne,
Thanks for your question regarding your washing machine.
It sounds like the door isn't closed properly, try opening and closing the door again.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
I have a Bosch front loader, if I wash a quick load 20 minutes, is it supposed to wash on hot water or just cold?
Jenny-
Hi Jenny,
Thanks for your question regarding your Bosch WAY325420AU Washing Machine.
The quick cycle is a cold wash, if you change the temperature this will also increase the cycle time.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Hi I have a WAW 28460AU Serie 8 front load machine. I usually use the MIX program and the default spin speed is 1400. I reduce it to 1200 but I would prefer a 1000 spin speed but apparently it is not an option since it goes directly to 800 from 1200. Is there a way to have a 1000 spin speed.
Also, is there a way to save the cycle you usually use so that you dont have to keep on changing the spin speed?
Please let me know. Thanks
Hi M Tina,
Thanks for your question regarding your Bosch WAY32540AU Washing Machine.
The spin speeds for each cycle are automatically set as per the program, there is no option for a 1000rpm on the mix cycle.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
I have a Bosch front loader with a cold water inlet only. Is it possible to buy an attachment to allow us to connect both hot and cold water faucets to the existing water inlet hose? All my other washing machines have had two water inlets and I prefer to be able to use our already heated solar hot water when it is available instead of heating cold water in the machine.
Hi Elaine,
Thanks for your question regarding your Bosch WAY32540AU Washing Machine.
Our appliances are cold water connection only.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Hi, I have a Bosch Avantixx 6 VarioPerfect washing machine. When I switch it on a key logo and -0- comes on and it wont start. Can you help please? Thanks
Hi Craftyman,
Thanks for your question regarding Bosch WAY32840AU Washing Machine.
The key logo indicates that child lock has been activated. To activate/deactivate childlock press finished in button for approx 5 seconds and the display panel goes back to the main menu after approx 3 seconds. Please refer to your instruction manual on page 18.
If you have any further queries, please don’t hesitate to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Hi, my Bosch serie 4 keeps turning off mid cycle. I have to physically lean the machine over and put back down to make it come back on again. Ive had it 2 weeks. Whats wrong?
Hi Gracie B,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch WAY32540AU Washing Machine.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Why does the spin speed reduce from 1400 to 800 on the cotton cycle?
Hi Jayvee,
Thanks for your question regarding your Bosch WAY32540AU Washing Machine.
The spin speed will decrease during the cycle if the machine is unbalanced, it will keep dropping the spin speed in an attempt to level out the load.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Hi. just purchased a Bosch waw 28460au, how do I use cold only? I'm selecting cold wash but each wash is hot even the wool wash. Also can you do spin only? Thankyou Elizabeth
Hi Elizabeth,
Thanks for your question regarding your Bosch WAW28460AU Washing Machine.
To select cold wash, please press the temperature button until the snowflake symbol appears. If you are doing this and the wash is still hot, please check that the washing machine is connected to the cold water tap only. The washing machine heats the water so a hot water connection is not necessary.
To select spin only use the Rinse/Spin program and press the RinsePlus button at the top of the screen to turn off the rinse. Instructions on setting the machine to spin only are on page 15 of your user manual.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
I bought a Bosch washing machine in March & keep finding that the cycles take much longer than they should - especially the mix wash on speed perfect which is supposed to take 45 mins but seemed to take 90 mins instead. Sometimes I check the time & it says 32 mins to go then I go away & have a shower etc & come back & it's saying 42 mins to go. It's very frustrating never knowing how long it will take & seems to still be an issue even if I wash in cold water. Why is it doing this? Is my machine faulty? It seems to have been doing this since I bought it.
Hi Janelle,
Thanks for your question regarding Bosch WAY32540AU Washing Machine.
Please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Regarding the Bosch WAY32790AU. Can you use the spin dry function ONLY..? If you can what speeds can you go up to...?
Yes you can - you need to select 'additional programs' on the selection dial and scroll through the options to 'spin'. I believe you can change the spin speed under the options to anything in the full range of what the product offers (800-1600rpm I think....I usually use 1200rpm so can't remember range off the top of my head).
I am disappointed with he performance of my new Bosch front loader washing machine. As I have a small B&B business I am always washing towels. Up until now I have always had clean white fluffy towels using my 20 yo top loader. Was encouraged by sales person to buy a Bosch and find it leaves towels rough and seems to twist the pile. I have tried all suggestions from Bi-carb and vinegar, reduce spin cycle, shake out towels etc etc. Even with the towels quite wet it is impossible to shake out the twisted pile. I can no longer offer fluffy towels as most people prefer and wonder if this is progress with an expensive Bosch machine. What is the answer ??
Hi AJC, Thanks for your question regarding your Bosch WAY32540AU Washing Machine.
It has been found with front load washing machines across the market that towels can be found to be flat and hard to the touch. The wash quality in a front loader is of a very high standard and the high spin speed can cause the problem.
To solve this problem we would suggest a few things:
1. Reduce the amount of detergent in the wash. Overdosing detergent will also cause hard stiff clothes, not just towels.
2. Make sure you use front loading only powder.
3. Reduce the spin speed on the cycle to about 700 - 800 as a higher spin will squash the pile on the towel as they hit the drum.
4. When the towels are taken out of the machine, give them a good shake to fluff up the pile again before you put them on the line.
5. Try not to leave the towels in direct sunlight on the line as this can scorch the fibre and make the towels even harder.
6. If you have a Dryer at home, you can try putting them on a low temperature for a few minutes and that should bring them back to life.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Is the 8.5kg weight capacity of these in 'wet weight' and therefore extrapolated from what the machine measures as dry weight when you're loading it? How many normal sized towels will it wash at one time?
I can't really answer about normal towels but it will do:
2 bath sheets
1 bath mat
1 face cloth
1 hand towel
The weight is calculated when loading the machine which can be a bit annoying as I will soak things in a bucket first as I don't want pre soakers sitting in the machine for hours. These soakers tend to loosen the dirt but the chemicals and dirt then clog the internal hoses etc.
I use the towel setting and set additional water level as I believe this helps condition of garments. Garments are still harder than they would be if a top loader was being used, no doubt in that after 1 year use now!
The product weighs the load as you load it - nothing to do with wet or dry as such because it weighs the load and obviously a soaking wet towel will weigh more than a dry towel. If you are really concerned at packing the washer to 100% loaded and are concerned the wet towels limit what you can put in why not spin the towels first (additional program - select spin) then reload weighing at the spun out weight. I have washed 10-20 towels of various sizes with the 8.5kg eco wash cycle - basically I load until the washer indicates it is 100% full and never been disappointed with the product. Love the ability to load and walk away especially as we are on tank water and although the eco cycle takes longer at full capacity I have other stuff to do rather than sit and watch it wash.
how come when I use my BOSCH series 4 front loader temperature on cold my clothes come out boiling hot?
Hi Rach, Thanks for your question. We'd recommend firstly checking that the appliance is connected to cold water only, our appliances heat internally and cannot be connected to a hot water source. If the appliance is correctly installed please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
E23 error comes on on my machine, cleaned out the outlet and drain any water out and it still comes up E23 what is wrong what can I do?
Hi Megsy, Thanks for your question. We're sorry to hear that you're having issues with your Bosch WAY32840AU Washing Machine. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
Hi, I phoned Bosch and as I took out 4 year extended Warranty they got me to phone product care who I spoke to Georgia Claim #EPC 17041922 and then they contacted the service person in Bundaberg, and I waited over a week for the serviceman to come and look at the machine, he said he had to go back to product care about the machine this was 10 days ago. I have now been without our family washing machine for over 3 weeks, and they call this customer service:( Not good service
Hi. I just bought a Bosch front loader machine.
I am wondering which program I should select for washing towels?
For washing sports clothings, should I clean the fabric softener draw before washing or the fabric softner will not be used automatically in the sportswear program?
Thank you!
Hi Joan,
My comments are only from personal experience, but I wash towels on the mixed load cycle as the cottons cycle is way too long. Regarding sports wear, I would do the same. The short cycles, such as the Fast 15 seem never to drain and spin the clothes properly.
Hope that helps.
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