Ted W.Peel, WA
Bluetooth range disappointing
Bought a Bosch Optiflow with Bluetooth and what a mistake! The Bluetooth has a feeble range and cannot connect via the Apps from indoors! Our Rinnai was perfect, The supplied Remote worked from anywhere in our home. I am very dissatisfied with the Bosch and have noted that there are no warning about the Bluetooth range on brochure or packaging. What to do now..?
Purchased in July 2021.
1 comment
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David J. MallettMetropolitan Adelaide, SA
- 27 reviews
Bosch water heaters @ after sale support
As a Opiflow Water Heater 16L continuous flow heater, its so much more efficient than last bosch spontaneous water heater. Blue tooth to mobile provides effective water heat and pressure control. Bosch after sale support was great as they came out one day after install to reset blue tooth connection.
Update, after sale support excellent, Adelaide based technician just attended to promptly finalise minor warranty issues.
Update II After contentious issues of unit pulsating and the cause being uncertain, Bosch kindly provided another C21 unit to test and now all good.
Wonderful post warranty support.
Purchased in May 2021 for $1,200.00.
2 comments
Robert B.Bosch Hot Water & Heating
Hi David, thank you so much for taking the time to share your positive experience with us. I've shared your review with our after sales support team and they're glad to hear you're enjoying efficient hot water and Bluetooth connectivity.
Your Bosch Technician attended our house post installation and reported some minor installations issues back to the installer. Great Bosch post sales support ***** stars!
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AlanAU
- 26L
- Verified purchase
beware - unit takes 45 second to startup during winter
During cold weather, this unit runs at low flow for 45 seconds before switching to full flow.
This is extremely frustrating, as you need to waste 45s of water and stand in the cold before having a shower.
I brought this up. Bosch technicians came out, “re-calibrated” the unit 3 times then replaced the unit. It didn’t fix the problem. The technicians then called again and said that they’d spoken to Bosch in Europe due to several other people complaining and it’s apparently a “Design Feature” of the unit and not a defect.
I’m very disap...Read more
pointed with this unit, and wish I went with the Rinnai. On the plus side, winter is over, so on warmer days I’m starting to get hot water in a few second again. Another negative of this unit is it occasionally goes cold for 5 seconds for no reason.4 comments
Robert B.Bosch Hot Water & Heating
Hi Alan,
Thank you for taking the time to leave your review – we are deeply sorry to hear about your experience and the inconvenience caused. As your unit is still within warranty, we would recommend... Read more
you get in touch with us again at 1300 30 70 37 from 8am to 6pm (AEST) during the week to arrange a service call.Hi,
I have had Bosch come out several times and even replaced the unit. After nothing fixed it I was told by Bosch that the delayed startup is a “design feature” and can’t be fixed for me.
Robert B.Bosch Hot Water & Heating
Hi Alan,
As you have eluded to, this model has been designed to minimise water and energy consumption by reducing the flow rate during the start up phase. However to ensure the unit is operating as i... Read more
t should, can you please provide the serial number of the unit, your contact details, and the name of the Service Agent and we will advise them how to calibrate the water valve, which may improve your issue. Please send these details to [email protected].Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Alisterasked
I have an Optiflow 26 Bluetooth which was installed about 2 years ago now. The unit works fairly well, however, if you open the bath hot tap for a minute or so and then throttle back the flow rate of the tap, the temperature of the hot water shoots up from the set temperature (44degC) to a much higher temperature (70-80degC).
This is rather concerning when you have young children in the house.
Is this a known issue with the Optiflow product?
Does Bosch provide firmware updates for the Optiflow products?
Thanks
Alister
1 answer
Robert B.Bosch Hot Water & Heating
Hi Alister, we're sorry to hear about this issue that you have been experiencing with your unit. This issue is quite unusual. Please get in contact with us at 1300 30 70 37 any time between 7:30AM to 6PM (AEST) on a weekday to organise for a registered service agent to have a look at your unit.
Vicki C.asked
Why won't my bluetooth connect
8 answers
Your mobile with the blue tooth app activated, needs to be close to the heater unit to change settings and examine reports
Yes thanks done that
Robert B.Bosch Hot Water & Heating
Hi Vicki, thank you for your question. As David has suggested above, please ensure that the Bluetooth is turned on on your mobile device, and that the Optiflow is in close range to the device. Please do let us know if you are still experiencing difficulties connecting.
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Robert B.Bosch Hot Water & Heating
Hi Ted, thanks for taking the time to leave a review, we appreciate your feedback. As with any Bluetooth device, the range is subject to not only the distance from the appliance but also things like b... Read more
uilding materials. Operation of the app works best in direct line of sight, ideally directly in front of the unit. If you need to limit the temperature of the water in your bathrooms or kitchen, we do offer separate controllers as an option which will allow you to do so.