32 questions from our users
Hi, I have a Bosch 16P and the pilot goes out all the time. It has gotten worse. Is there anything you recommend or is it is time to replace a new hot water system?
Hi Lauren,
Sorry, but beyond my knowledge. Google 'Bosch' in your area and they are bound to have an authorised technician who could give proper advice.
My gas hotwater system pilot light has gone out. I cant relight it and button showing the dot on it is jammed in. Please help
These units need to be serviced every two years. I used WD40 in the and around the button.... Seemed to solve the problem.
I have purchased a property with a Bosh 10p HWS. The property has been vacant for 8months. The only two Gas appliances at the property are gas hot plates and the HWS. The only gas being used on the property is the pilot light on the HWS - the quarterly gas bills have been $70.00 for each quarter. This seems a lot for just the pilot light burning. Any suggestions please?
Hi Karen,
We are sorry to hear that you have been receiving unusually high gas bills recently. ...
Read more As we understand this is not a desirable expense to incur, we encourage you to contact our customer suppourt team on 1300 30 70 37 who would be able to assist in resolving your query. We look forward to hearing from you. Kind Regards, The Bosch Hot Water & Heating Team
This is your connection fee from your gas company - you pay $70 a quarter even if you don't use any gas.
Pilot normal but when cold water flows the main burner dies down, extinguishes as second button is released. Water diaphragm seems like new. Any ideas appreciated. Whole unit seems in good condition (model TF400 NG 1TR).
Hi Skinny,
Many thanks for taking the time to submit your question. ...
Read more We encourage you to contact our customer service centre on 1300 30 70 37 or via email at [email protected]. Our friendly team will be able to assist with your query above. Kind Regards, The Bosch Hot Water & Heating Team
I can get a pilot light but when I release the button the light goes out. The pilot light won't stay on. any ideas?
Look up the side on the sleave you will see a sensor. Are both the wires connected?
The pilot needs to warm itself up for a while. Keep the button held in for about a minute until you see the colour of the flame change, then release slowly. If it goes out, try again. I'm no expert...
Read more but I think the warmth of the pilot might actually draw that little bit of gas that keeps it going. No warmth = no draw?
Can I get replacement for dysfunctional 10p?
Bosch should declare 10p obsolete model and request all installers to stop selling. It's getting beyond the joke.
Good Morning Arun,
We strongly encourage that you contact our Customer Service Centre on 1300 30 70 37 to further discuss the issues you are encountering with your Bosch 10P. ...
Read more Our team would like to work with you on resolving any performance problems you are currently experiencing with your 10P, so please ensure you outline how long you have had the unit for and also refer to this review upon contacting us. We look forward to hearing from you. Kind Regards, The Bosch Hot Water & Heating Team
The 'Off' button (third from left) is depressed which, I assume, switches off the gas, and I cannot release it. Can you advise how to release this button?
I have the exact same issue right now.
Does anyone have an answer?
Should the "Off" button remain depressed or is there something wrong with our switch?
...
Hi,
I found the same issue in an other forum.
Yes, when the "Off" button is stuck depressed, no gas will flow to light the pilot light.
...
Hello
I have a Bosch 10p. Hot water service. It used to deliver piping hot water very reliably. However, over the last couple of weeks the temperature of the hot water it produces has fallen. now it is little more than tepid from the shower. Strangely enough, it seems to come out hotter from the laundry tap than it does from the shower.
What do you think could be the cause?
Sorry, I have no idea! I don't understand the first thing about them. Depending on how long you have had it, it may still be under warranty, so I suggest you ask Bosch. Be wary about getting a Bosch t...
Read moreechnician out though, as I've heard if they say nothing is actually wrong with it you may have to pay a hefty fee.Hello No,
Many thanks for taking the time to submit your question regarding your Bosch 10P. ...
Read more In order to establish the cause for the issues you are currently experiencing we advise you call our Customer Contact Centre on 1300 30 70 37. Upon contacting our team please ensure you explain the issues you are experiencing in further detail and also mention points such as how long you have had the unit for, the last time the unit was serviced, model number etc. We look forward to hearing from you. Kind Regards, The Bosch Hot Water & Heating Team
possibly something like the diaphram or a service kit will MAYBE fix your problem and cheaper than you think around $100/$200 tops because the bosch techs usually have most spares with them if its fix...
Read moreable instead of i'll be back soon just got to go and get parts from bosch (another hour you pay for) so i say phone up the local bosch helpline and get it fixed in 24/48 hours then have it serviced every 3or4 years and all SHOULD be good
I have a bosch water wizard 13p and the pilot light won't ignite despite following the ignition procedure. How do I get ignition?
Have you contacted Bosch? I had to pay a plumber $110 to fix mine. Basically, when the gas ran out, it caused (something like) an airlock in the pipe. He told me to keep my finger on the 1st button ...
Read morefor a while before pushing the rest. As mine is a 10P, it may be different from yours.Hi Cat.ec30,
Thank you for your inquiry in regards to your Bosch water wizard 13p, ...
Read more The current issue you are experiencing with your pilot light is something we would happy to assist you with in resolving. We strongly advise that you contact our Customer Contact Centre by phone on 1300 30 70 37 (Mon-Fri 8am-6pm (AEST)) or email us at [email protected] so that we can begin the process. We look forward to hearing from you. Kind regards Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST)
17e lpg external had 45kg cylinder run out and put 9 kg cylinder however wont ignite this is at dog kennel the stove runns same gas line so all o k there
have same on the house works o k 9 k g cylinder runns kit, lrdy, bath all o k?
Hi John,
Thank you for your question, ...
Read more In regards to this particular inquiry about your Bosch Pilot ignition we would reccommend calling our customer contact centre on 1300 30 70 37. They will be able to give you some helpful advice and get you in contact with an accredited Bosch service technician, who will be able to assist you with this matter. Look forward to receiving your call Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
I have a Bosch 16P and turned it off - Now I wish to turn it back on but it's not budging. It's kinda stuck in the off position. What can I do? Thanks
Hi Nashi,
We recommend that you call our customer service centre on 1300 30 70 37. They will be able to give you some helpful advice. ...
Read more Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37
Have a 13p water wizard pilot gas heater but water does not get hot - lukewarm only just not hot enough -what can i do to raise the temp on the bosch?
Hi Dianne,
Bosch strongly recommends contacting our customer service center on 1300 30 70 37. They will be able to give you some helpful advice and get you in contact with an accredited Bosch servi...
Read morece technician, who’ll be able to assist you with this matter.Get an answer from our members and Bosch Hot Water & Heating representatives
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