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On button not working
Like other reviewers, over 2 years of owning (and of course out of warranty) the on button has stopped working. Spoke to Bosch who didnt acknowledge it was a known fault, when clearly going by this website it is a known issue. Have been told a technician is coming out at our own expense, but you would think after $2K out of pocket, you would get more than 2 years out of it. It is clearly not fit for purpose.
Purchased in December 2021 at Winning Appliances.
1 comment
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LiamPerth, WA
Bosch Cook top Review
We purchased this cooktop two years ago when we built our new house. The on button for the cook top has progressively got worse to a point now (just after the two year warranty) that it can take half an hour to turn on. Given the the other reviews here this is clearly a manufacturing flaw. I expect to the cook top to be replaced free of charge given it is only 2 years old and there is clear proof that it is a design flaw. Has anyone had this cooktop replace free of charge?
Purchased in February 2021.
2 comments
Bosch H.Bosch Home Appliances
Hi Liam,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your cooktop.
If you contact us on 1300 369 744, there is no guarantee that a replacemen... Read more
Just a follow up to this. Bosch extended my warranty (it was 2 months out of warranty) and a technician came and fixed the issue within a week. Great customer service and response times
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JoMPerth, WA
- 2 reviews
Same problem as everyone else
Love cooking with my induction cooktop, but as per all the other reviews the cooktop has been increasingly difficult to turn on. I tried for over an hour the other day and still couldnt get it to work. We have a technician booked to look at it this week, so fingers crossed it gets fixed.
For those having the same issue, we found one way to get it to work was to turn the power off and have your finger over the on button whilst turning the power back on. Not ideal as it requires 2 people, but worth a try if you are desperate.
Purchased in April 2021 at Harvey Norman for A$2,198.00.
1 comment
Bosch H.Bosch Home Appliances
Hi JoM
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your induction cooktop. We understand that you have booked a service call. If we can be of... Read more
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Find out how Bosch PXE875DC1E/01 compares to other Induction Cooktops
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Amy L.Metropolitan Adelaide, SA
We love it but buttons progressively harder to press and now don't work at all
First of all, we LOVE our Bosch induction 80cm cooktop, looks beautiful and cleaning is a breeze. I would never go back to gas or electric after using one, but there are definitely issues with control board which we really hope Bosch fixes in the future. We're booking a service and hopefully Bosch fix soon. Will let you know how it goes.
Purchased in March 2021 for A$1,900.00.
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- Verified purchase
No longer turns on
Like so many others, became increasingly difficult to turn on, until it gave up completely.
Lodged a fault with Bosch, citing email as preferred contact, so they ring me and leave a message asking if I still want to keep a service ticket open... What???
Purchased in July 2021 at Harvey Norman Retail Stores - Appliances for A$1,899.00.
2 comments
Bosch H.Bosch Home Appliances
Hi Gordon S
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your cooktop .
We'd like to help, if email us at [email protected], quoting BSH... Read more
Happy to say that after the control board was replaced, unit is working again. These are fantastic for cooking on. It'd be damn near the prefect cooktop if not for the control board issues. Given the ... Read more
number of people reporting the problem, it's probably a design flaw. Hopefully Bosch will re-engineer the control boards and fix it, since other than that it's a very good productSimilar opinion? Write a review on ieatwords.com.au!
KadajoGreater Melbourne (Outer), VIC
Increasingly difficult to turn on
Love the cooktop when it turns on but... the initial electronic board needed replacement after only a couple of months of use (due to the same issue). A year on and the stove top is again becoming increasingly difficult to turn on, some days taking around 10 min to get going. (We tried light/no light, warmth/cold, turning off for 5+ min, etc all to no avail). After a week of waiting for a service repair support call yesterday we were unable to get the cooktop on at all after nearly an hour of trying. Very frustrating when preparing dinner for guests.
Purchased in October 2021.
1 comment
Bosch H.Bosch Home Appliances
Hi Kadajo,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your PXE875DC1E cooktop not turning on as it should. We'd like to see if we can help,... Read more
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superted
- 8 reviews
- 3 likes
Induction good but touch button now erratic
Have had it for nearly a year and has been excellent to use, compared to electric and even gas.
Has had intermittent turning on issues for about 3 months.. sometimes instant, sometimes takes longer like 5 seconds etc. Thought it was greasy surface nope, hot or cold fingers nope.
Well today finally it wont turn on no matter how many different things i tried.
Will need to contact Bosch warranty on look at the finger sensor.
Purchased in January 2021 at Harvey Norman Retail Stores - Appliances for A$2,099.00.
1 comment
Bosch H.Bosch Home Appliances
Hi superted,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your induction cooktop.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
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GulfstreamSydney
- 12 reviews
Bosch Serie 8 Induction Cooktop review 80CM issues problems warning
Unfortunately same as other reviews. Progressively harder and harder to switch on until complete failure on a Sunday night on a long weekend with a dinner party and hungry kids to attend too - got to love it! This device is only months old and is from Boschs "Top of the range". As an Engineer I can understand that the manufacturing process is very complex and there can sometimes be issues - but a total circuit board failure after only a few months of service is not acceptable from a premium product. When problems do occur they need to be at...Read more
tended to fast but unfortunately we have been without a working cooktop for almost 3 weeks! Bosch - this is not acceptable and Australian Consumer Law is very clear on complete failure of products and full replacement or full refund, they are also very clear on "life expectancy" of products. When parts did finally arrive they were installed by "Ash" from Bunneys/Matic services and I highly recommend him, he was very carful and gentle with the cooktop so top marks there but the entire cooktop should have been replaced within a week of the total failure! Bosch Australia - I have done research online and it appears Bosch Serie 8 circuit board failure is a common problem as there has been a change in part number for the circuit board, this is a clear indication of a manufacturing issue ----- Bosch Australia can you please confirm that you have installed an upgraded circuit board????? Bosch Australia - I don't won't to be in a position where another dodgy circuit board has been installed just to get your Bosch Serie 8 Induction Cooktop to clear your warranty! Just remember Bosch Australia the ACL is very clear about life expectancy from products and on items like this it's a minimum of 5 Years.Similar opinion? Write a review on ieatwords.com.au!
Joe Bsydney
- 3 reviews
- Verified purchase
Nightmare from day one
After constantly chirping at you for minutes on end, driving you nuts, now its a 10 minute epic of trying to turn it on, after being condescendingly told by the operator at bosch that it's operator error and i will be charged for a service call, $2400 plus back up warranty, did i mention it is a nightmare to clean?
Wow i wish i never came across this product, but i got suckered into thinking German engineering is the way to go, even though its built in Spain.
2 comments
Bosch H.Bosch Home Appliances
Hi Joe B,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch PXE875DC1E Cooktop.
We'd like to help you investigate, so could you please... Read more
i have reached out to you by email on Feb 16th and still yet to hear anything...
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Find out how Bosch PXE875DC1E/01 compares to other Induction Cooktops
Know better, choose better.
Questions & Answers
Gulfstreamasked
Hello Joe B - ours has just done exactly the same thing and it's only months old. Been without a cooktop with a family for a week is a real pain in the Axxxx! Did Bosch replace or fix or are you out of pocket ?
No answers
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Bosch H.Bosch Home Appliances
Hi Damien,
If you could kindly email us at [email protected], quoting BSH9611 in the subject line we’ll investigate for you. Regards, Bosch Home AustraliaWe're sorry to hear that you're having issues with your induction cooktop. We'd like to help.
In order to protect our customer's privacy, we're unable to discuss your personal information online.... Read more