Bosch WAY32540AU Questions & Answers (page 3 of 4)

Hi Bruce,
This was not exactly like my problem but it doesn't sound dissimilar either. My machine had a warning message something alone the lines of "blockage - cannot drain". I tried, in vain, to remove the drain plug (which was when all the trouble began!). The only way to resolve this was to have the Bosch technician remove the front and back of the machine and attend to whatever is blocking the drainage pipes.
Hopefully if your machine is only 7 months old it is still under warranty.
I have become very bolshy with Bosch and now refuse to pay for any call outs as the machine has been such a lemon.
In fact, I had the Bosch man out again this week because the rubber seal around the door was leaking and melting!!! He replaced it and told me that the one I had (which was a replacement anyway) was one of their sub-standard ill-fitting ones. Great!!!
When this one eventually dies, I'm going back to Miele (more expensive but ultimately worth it).
Hope this helped,
Cheers,
Clare.

Hi I have the same issue with my Bosch.
It is about the same age 2.5 years. Was told to replace the main control board by an electrician but the $450 was a bit high and there was no garentee. I have many Bosch applieces in my house and they are great thats why I bought this machine.

Don I called the Sales Support team as directed in Bosch reply and was told that I would have to pay for one of their service agents to look at the machine. I believe it was something like $80 call out and $9.90 for every 6 mins after that, plus whatever parts may be required. When I mentioned it was just out of warranty and that I was directed to contact the service team by Bosch Official on Product Review.com.au, and why should I have to foot the bill on a very expense machine German machine. Her response was oh well that's just what happens! Needless to say I didn't bother!

Hi Young,
The water is heated internally, depending on what you are washing, the temperature of the water will show up on the screen.

Hi Lisa. I am in the exact situation as you with the same model. I have tried everything possible and every load starts fine then will just sit for hours with a time remaining on the screen and never progress. My machine is 2 years and 6 months old. Just out of warranty!! I have booked in for someone to look at it but it takes time. I will update you if I get any answers. Thanks, Laura.

Hi Lisa & Laura,

Can I ask what the outcome of your Bosch washing machine was. I am now experiencing the same issue. Was in love with my machine for the past 2 1/2 years and just yesterday these problems occurred. We also went thru all the steps you mentioned and as detailed in the manual with no change. It just sits, the time also doesn't change. I would be greatful for any advice and to know your outcome. I expected more longevity from a product in this price bracket. We choose our model as it was made in Germany and they are know for their workmanship. Thanks Amy

Yes it goes in the cold water, the washing machine heats the water to the required temp from cold to a max of 90c

Hi Catherine,

Omo had been recommended for my first German Bosch front loader and that is what I have been using with the WAY32549AU. I have found the Omo liquid to be best.

Hi Catherine
I follow Shannon Lush's recommendation and use a couple of tablespoons of bicarbonate soda mixed with about an eighth of the amount recommended by the detergent maker. I use either Omo Ultimate liquid or Bosisto's Ultra Concentrate Laundry Powder. An eighth of either of these mixed with the bicarb works well, I find.

I agree that manual is not particularly easy to follow. Don't know of any groups like you suggest. I find I mostly set cold water, spin 1400, speed perfect option and machine does up to 5 kg of items in an hour. Am happy with the result.

I just bought a Bosch front loader and had it installed yesterday and found the manual confusing and difficult to follow too :-(

I have an 8 kg. The cycle you choose determines the appropriate weight of clothes. I mostly use Speed Perfect cycle which takes up to 5 kg and is complete in an hour. That means 10 kg can be done in 2 hours which I think is better than 8 kg in 2 hours 31 mins as my machine indicates.

Hi

I have the 8kg and not all loads do 8kgs- it depends on the fabric and what washes vthat best.

I've had no problems.

Cheers

Hi Siner
Yes, I am happy with the job it does and have chosen to just ignore the weight "restrictions" for each program. Have found the "mixed" load option to be the most useful and I just fill the bowl to a sensible level. No complaints at all re thoroughness of cleaning etc.

I use the normal cycles for sheets, but wool wash for towels. The towels will feel quite damp as they are only spun at 800 rpm - the higher spin speed seems to be why they end up dry and scratchy.

I use the mixed fabrics / clothes cycle for the sheets, as they can be made of polyester or some other synthetic material and cotton. Sheets can handle the higher spin cycle, but probably dont need to go over 1000-1200.

The towels do much better on a lower spin cycle speed - my towels felt normal this wash.I also washed the towels on the mixed fabrics / clothes cycle this time, spin cycle was 1000, extra rinse and they were great.

For towels - I use half cup of bi carb with a bit of detergent in the detergent part of the drawer, half a cup vinegar in the fabric softener part of the drawer, and wash on wool wash.

I have just bought a Bosch washing machine and have the same problem. Lint is apparent on clothes after the simplest wash. I had an Asko washing machine previously and no matter what cycle was used lint was never left on clothes and that even included pet blankets. I bought the Bosch this time around as Asko is a bit more expensive and I thought that a reputable brand like Bosch would also be of a very high standard. I wish I hadn't,the Asko resulted in a better wash and was very simple to operate.

Hi Freya,

Thanks for your response. It is very disappointing that a washing machine of this quality leaves lint on the clothes. I had an earlier model Bosch which didn't deposit lint, and a relative has a Bosch machine that is quite old and they don't have any problem with lint. I also have friends with other brands of front loaders and like you with the Asko machine, they don't have any problems with lint.

I would be very interested in hearing from you how the Bosch service centre addresses your problem. Any suggestions on how to overcome the lint problem would be greatly appreciated.

Kind regards,

I would like to help but have the same problem also and googled it to see if I could find a solution. I have always had asea/Asko washing machines which have been fantastic and only went for a Bosch because it was on special! I think this may have been a big mistake as this lint problem is driving me crazy. It’s good to know though that I am not the only one!

Hi John,

It is an 8kg machine. We have had no problem with mould and we wash nappies and other very dirtied toddler and baby clothes. The seal is easy to wipe and clean. It sits on the floor so you do have to bend down to load it.

We love the machine. It is so easy to use, it's quality and quietness is seond to none. We definately think we made the right choice.

I hope this helps.

Hi John,

Even though low down, we find that the large opening is very easy to load; it is on the floor like most front loaders. We also do a lot of nappies and find any mould that appears is easy to clean, as a means of combating this we leave the door open to allow drying and we don't get mould anymore. We've had it running 2-3 washes a day for about 7 months now and it still runs like new.