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Purchase through Ford & Doonan here in WA they arranged installation with all new ducting and new dropper. We were replacing an older model Breezair. The older model worked well just old and costly to repair. With new Breezair had a Magic controller fitted. Since we had it installed in October 2017 it has stopped several times. The first time for approx 2 weeks just after installation which happened to be through the Christmas period. At which time no repairs could be scheduled. After many attempts to reboot system as instructed by Ford & Doo...
Read morenan WA it just started again so no service from any company either Ford & Doonan or Seely Breezair. Since then it has done it again. The service is through an agent third party organised through Food & Doonan WA. When technician came as soon as he touch Magic controller pad it started to work. He then up on roof to check out unit and found pump had been installed wrong and as he said was trying to pump up hill not down. He noted it on service documents. Now they say as unit did not show fault I need to pay call out service fee. I have been in talks with Ford & Doonan WA and they say will call back in few minutes. What a joke unless you follow up they don"t want to know about it. If they have no intention of giving good customer service just tell you to ???off. It is becoming so frustrating I would certainly say avoid Ford & Doonan and posibly Breezair as it takes to much effort. My next steps are to go to consumer affairs or possibly through the courts as this piece of equipment is not fit for purpose. Think twice before you spend as much as $5937.00 for a head ache.
- Date Purchased
- 5 reviews
- 11 likes
Had this for a few weeks, it is seriously toxic. The smell coming out of it gives headaches and swollen glands reaction. Smelled like the worst chemical smell. Burning tyres or burning chemical smells.
We’ve complained and had the new pads flushed, several times and the installers came out and washed them as well. Now it smells like a male urinal when it is on.
Can only have on for 5 minutes and then the house smells of it for ages. Was told it’s the normal smell of new pads, how any company would think it is acceptable for any air cooling device to smell like this for any amount of time is beyond comprehensible.
Taking it up with Seeley now as installer just wants to get paid. But won’t be until it stops smelling.
- Date Purchased
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Details
| Category | Ducted Air Conditioners |
|---|---|
| Manufacturer Warranty | 7 year(s) |
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