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Brian Brothers Electrical (page 2 of 2)
m rwinmalee
- 13 reviews
stay away
had a rat stuck in our kitchen exhaust fan they came out and did nothing saying no rat in there which there was my wife was home at the time when i got home and when i turned the exhaust fan on it chopped the rat up to pieces these guys then had a hide to charge us $360 for half an hour work i wish i had checked on reviews before. Update Brian brothers gave me a partial refund which i'm thankful for
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JulieSydney, NSW
Unprofessional "electricians" . Warning Dodgy practices.
Ripped off. I paid over $1000 for a job, the lights that were fitted only lasted a few weeks. We ended up finding out the lights were not the problem but the transformer which only needed to be replaced. Instead they replaced it with a used transformer. We ended up getting a professional electrician who replaced the transformer with a new one for a quarter of the cost. They also fitted ceiling lights which only lasted a few weeks. Very unprofessional. Please do not waste your time or money with these "electricians". Go to a professional company instead.
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What a rip off!
When I phoned I was told there was a $35 call out charge if I did not go ahead with the job. I did go ahead because I was in a bind. The fan and remote had stopped working in my study. They said that there was no point in trying to repair it. They would disconnect the fan and very kindly break it up to put in the bin. I was given a choice of either a light fitting to take a bare bulb at $280 or a cheap looking white appliance for $350 or thereabouts. I chose the bare bulb which they pointed out was an LED and very long lasting. I couldn’t wait to see the back of them. I am a pensioner. My three sons do not have DIY skills. I was not given a receipt and was too upset to think of asking for one.
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LewisSydney Surrounds, NSW
Ripped off
I was told the call out fee would be waived if we went ahead with the job. We accepted the price for the job but were still charged the call out fee.
When I realised we were charged for the call out I called their office to get a refund. I was told "only a manager could process refunds" but the manager was never around. For over a week I called every day, but I kept getting the same story about the manager being too busy or not around.
So in the end it wasn't worth the stress calling them everyday, clearly I was never going to get the refund.
...Read more
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Terrible experience and completely dissatisfied
We engaged Brian Brothers Electrical on 10 Dec 2018 for a fuse trip off. Two electricians turned up on time, and said that they need a complete faulty check to the house which is only 12 months old. The cost was $385, and that would identify the issue. After about 30 mins, they said that fuse trip off was caused by a faulty pump of the recycle water tank. They took the pump away and said that they would come back for a quote on a new pump. I asked if same issue will happen again and was told and assured that everything should be OK. First...Read more
, they has not come back with a quote on installing a new pump for the recycle tank. Second, the same issue (same fuse trip) happened again on 24 and 28 Dec, and each time it took longer for the fuel to be pulled back (with my limited electrical knowledge, it is not a good sign). We called them today (29 Dec) and was told someone would call us back in 2 hours. After few hours, we had to keep calling and finally talked to a guy called [name removed] on the mobile phone. He was rude and impatient on the phone and reiterated this time was a separate incident. There was no warranty on the work done on 10 Dec, and we had to pay for $260 call out fee and for another checking to the fuse. And if the problem cannot be located, it cannot be fixed. I found that was ridiculous and would not trust to engage their service again. Never again.Similar opinion? Write a review on ieatwords.com.au!
PeterSydney
- 3 reviews
- 3 likes
- Verified customer
Deceptive Pricing
When I contacted this firm late in the afternoon I was told there would be a $60 call out fee and a quote would be provided for the work. If I decided to go ahead with the work the $60 would be refunded. Around 5.00 pm I received a call to say someone would be there in an hour. About 6.30 pm two electricians turned up. I asked for a quote - my hot water system was not working properly and recently had safety switches installed. I was then told there was a $295 inspection fee. I was given a quote of $495 which is after the $60 was refunded to me...Read more
. They identified a 40 amp was installed instead of a 20 amp. It was only after the electricians turned up was I told there would be an inspection fee. One of the electricians said it could take them all day to find the fault. It was a hot water system and no power was coming from the switchboard - how could that take all day to locate. I paid the fee in full and the invoice stated it was an emergency call out. I was never told I this job would be an emergency call out. This could easily had been carried out the following day. The invoice did not state each item individually and cost - everything was lump together.Similar opinion? Write a review on ieatwords.com.au!
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