Bubmania
7 reviews · Statistics
Reviews
Be aware of this company
Online storeThis company has very competitive pricing but please be aware, if you receive a faulty product, they are very difficult to deal with. Their refund/return/faulty item policy states ACCC laws but they do not abide by these laws. Thankfully, the actual manufacturer of the faulty product replaced my item and was easy and pleasant to deal with. I'd advise staying away from this company.
Circus run by clowns
Online storeRefused to provide a refund on an order placed by mistake even after calling them up within 5 minutes of placing the order
Helpful customer service
Online storeI thought the bottle I bought was missing a piece and contacted BubMania about it almost a year after purchase. They pointed out that I had probably mistaken it for packing and thrown it out, which is probably true. They still sent me a replacement anyway, so I'm very grateful.
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Refusing to provide refund for faulty product
Online storeBubmania is refusing to provide a refund for a faulty Owlet sock costing over $400, after initially telling me to take up the issue with the manufacturer (illegal under consumer law) they are now refusing to respond.
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Bad customer service
Online storeAlthough prices are competitive customer service needs improving. Don’t buy from this company if you want to buy as a gift or value customer service, it’s ok for personal use. Items were delivered and boxes were deformed did not even bubble wrap the box an easy fix or put a slip with parcel like a packing/invoice slip or just a tiny piece of paper saying please refer to email for details of order, nothing included so if there were discrepancies in your order it would be one word against the other. When given feedback they wrote back with get with the times no company sends a packing slip these days you are so outdated! Rude and shocking don’t expect this from a company.
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Not the best
Online storeWould not recommend at all.
Ordering was smooth and easy however once ordered for sent tracking info etc and was perfect however took 3 days to get delivered to me (30mins away) once I rang and asked why it was taking do long I got lectured off [Name Removed] and she was highly rude and spoke so abrupt for 10 mins until I said I had to go.
Disappointed especially spending so much money.
Decent family run store in Toowoomba
BubmaniaIf you're after something different and want to be looked after by a family shop then this is the place for your Baby needs. Smaller than it's big competitors it stocks items you would not normally see, plus has access to all of the big ticket items the chain stores have.
Definitely give this a look at. I will be back.
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