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Reviews

4.3

49 reviews
5
(33)
4
(10)
3
(1)
2
(0)
1
(5)
  • Value for Money
    4.4 (34)
  • Customer Service
    4.2 (31)
  • Timeliness
    4.8 (18)
  • Job Satisfaction
    4.4 (10)
  • Transparency
    4.3 (21)
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Anthony

AnthonyThe Mallee, VIC

Just what I was looking for

published

The policy is good value and just what I was after, I havent made a claim and hopefully dont have to make a claim, but I'm sure they will be very helpful if I do



Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Fairlane AU
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Kianah

KianahVictoria

Very happy with how quick the process was and how fast I was approved for the insurance!

published

I required roadside assistance since being with budget direct, and everything went as perfect as it could be. Over the phone customer service was wonderful as well as in person

Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Jason S.

Jason S.Hunter Region, NSW

Car insurance

published

I feel relaxed that now i am insured that if anything does go wrong I am covered Thank you budget for making me feel relaxed and stress free when driving my car



Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Commodore ZB (Sedan) RS-V
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Phil

PhilSydney Surrounds, NSW

  • 3 reviews

Great company survived the test of time

published

Used to be insured with this company years ago (and they were the best then, I had all my vehicles over 10 years insured with them) but lost track when I moved states. Great to be back with a great dependable company who looks after their clients. Many thanks and great to be back. Great price and too easy as always.

Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Berry Happy

Berry HappyNorthern Region, NSW

Berry helpful and friendly

published

I needed car insurance that was better priced than the policy I had as it had risen and reduced some of the coverage that I had previously. I rang and got a policy with all the inclusions at a cheaper price than my old policy . VERY VERY HAPPY with the service I received.

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Captiva
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Peter Byrnes

Peter Byrnes

  • 2 reviews

Happy new client

published

Brand new client moved over from progressive - they were too expensive for what they provided
Good value policy for what I required.
Easy to follow steps to set up the policy
Well priced and comprehensive.

Customer Service
Transparency
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
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Kevin Thompson a new client

published

Service was very quick and accurate all staff very friendly would suggest your services to any of my friends if they need insurance of any kind I have this policy for approximately 3 weeks

Customer Service
Transparency
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Liz

LizGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Exactly was we wanted!

published

Easy to set up and apply, very quick to setup and value is perfect!
Previous insurance company does not come close to the cost Budget offered even though I’d benn with them for 20 years!

Transparency
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan xtrail
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It was good and what I requested

published

It was easy to set up and staff was friendly and helpful, I was helped all the way by helpful staff. I have only been insured for a short time

Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
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Joyce H.

Joyce H.Southwest, VIC

My car insurance

published

Has worked out well so far and only being on a pension Budget Direct was affordable for me, And its great to know that if I break down at any time l at least have road side assistance to cover me well worth the extra

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMazda 323
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Good company to go with

published

It was very easy to set up. The lady on the phone was very helpful and made it easy. Been with this insurance company for a month or so, highly recommend.

Customer Service
Transparency
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Abbie G.

Abbie G.South East Queensland, QLD

Easy to apply . Easy payment.

published

It was very easy and gave me instant cover. Uploading the photos was easy with precise directions. The policy was priced well and was comparable with other policies on offer

Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Rodeo RA (2003-2008)
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Joseph

JosephMurray Region, NSW

Quick and easy

published

I have never logged a claim. I have never needed roadside assistance. I drive a 75 series Landcruiser with a reliable engine. I have spent over 12 months getting the Landcruiser up to a standard.

Customer Service
Transparency
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota landcruiser
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Tanya

TanyaCentral West, NSW

Very happy

published

Good value and so easy to set up policy. Very happy with the service on the phone very polite people and very informative about the insurance. Would recommend them to all my friends

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelKia Sportage KM
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Quick set up and really easy

published

This was a very easy and quick setup and for the price, it was incredible value.
I recommend this car insurance agency to anyone looking for car insurance.
Good job Budget direct

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelSubaru Forester 79V
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The reviewer stated that an incentive was offered for this review

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Beware of Budget Direct Cancellation of Policy fees

published
Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan X-Trail T30
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Paul

PaulSydney, NSW

Good value

published

Good value hopefully service will be just as good if anything goes bad knock on wood.

Over all happy with price need more insurers like you to keep pricing down .

Cheers

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelMini Cooper R50/R53
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Malcolm

MalcolmGippsland, VIC

  • 3 reviews
  • 1 like

To dear compare to other companies

published

R. A. C. V where cheaper than what you guys are. I had a flooding with my car. RACV. They did not put that on my records. But your company does. That is why I have car insurance with one of my cars. I will be putting my offer car with them. Can I get some one to call me back about this. 0436355056 thank you

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Explorer
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ell

ell

  • 2 reviews
  • 2 likes

Scam!!! stay away

published

Company promised to send through the gift card after holding the policy for 60 days but it's been almost 4 months still nothing. Staff just kept making different excuses. This is a scam and we will report it

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers

Great

published

Quick and easy insurance, everything was set up and approved that day. Good premium price and excellent customer service. I wish they would send hard copies of your insurance documents.

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Alto MF
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