3 Year old blinds completely out of the seems at both ends, my elderly mother who they were happy to take her money, they cannot be contacted to get service. I finally called the sales line (yep they answered) - promised to pass on the details - but no call back - called back again - same thing.
Do your homework, they talk well, but their service is crap - if you can get onto them. No customer care here.

All fine at first then installer came with parts missing and had to come again, one shutter was put on wrong and had to be taken off and reinstalled. Called service as the slats didn't close properly, 3-4weeks later someone comes and removes a slat from both shutters, we wait another few weeks and next week someone is coming to fix the problem of the shutter not completely closing. Twice I left messages for a call back and the first time it didn't happen, 2nd time I was told someone was on the phone and would get a call back, after 3 hours I called back and got through then within 15mins I got the call back. 27th Feb they were installed, I do hope next week that it is all fixed. Wouldn't bother with Burns again.

Took 4 months to get blinds installed....nil communication to say material out of stock. Paid $4,000. Due to arthritic hands unable to handle buckles.. Saddles too small for 2 clips. Very poor reaction from Management.. This product is useless to me.. Left me a pole but no attachment in the middle of blind base to pull blind down....told Salesman several times about severe arthritis in hands.. Quick to take deposit.. This has caused me much stress and frustration.. I would never recommend this company... Will communicate more on Thursday when serviceman returns to look at the problem.. Debra. Upper Sturt.

From first phone call to installation of our Zip Trak blind I was impressed by the wonderful knowledge & customer service by Burns for Blinds 10/10 great company great people would recommend highly.

Don't pay the final amount due unless you are completely satisfied. I was not happy but paid them and regretted it almost immediately. But Burns have said that they will address the issues I have with the blinds.

Didn't make it to first base with this company. Made early appointment with consultant at Magill Road store for quote - he didn't turn up. He rang to make later appointment - didn't turn up. He then sent sms with vague promises of arriving "some time this arvo". Obviously no concern for the arrangements that people have to make for time off work etc. Caused major inconvenience, and I told him not to bother. Not a single word of apology!

I’ve had nothing but problems with the blinds shutting properly since they were installed. They replaced 4 slats and it’s a bit better but the actual fit of the frame is particularly poor especially as they are measure to fit the window frame. And the time to replace 4 slats was 8 weeks. Pretty ordinary. Wish I’d tried else where.

Beware dealing with this company. Long time delay. Bad product. Will extort final payment when they don't stick to the deal through the courts. They do this very quickly so you can't get a case into consumer affairs. Make sure to go to consumer affairs as quickly as possible when they take you down.

Very quick to come and quote and take your money but if any issues arise - all care and attention goes out the window. We have been waiting for 6 weeks for a faulty blind to be replaced and no one returns calls

Salesman Adam was courteous & extremely knowledgeable about the screen door I needed - had broucher ready fantastic service, not pushy gave me time to discuss with husband, yes will recommend burns for blinds,

Warning do not purchase blinds from this company. They measured twice for blinds and when installed didnt fit. Had to wait 4 more weeks to get it finished
Expensive rubbish

This company is a joke, they have the worst customer service, I have ever had
I ordered 2 security screens and they took over 10 weeks to fit.
Complained to Burns for blinds boss and you got every excuse under the sun for the delay, then they stuffed up the order.
There seems to no communication between each people that work for burns for blinds,from boss to factory.
There is no old fashioned customer service.
There is no pride in service at all.
They quote on their website we are superior in service.
WHAT A CROC!!!
I would not recommend them to anybody.
I pity the fools who use them.
Vowed never to use again

They had to come to my house total 6 days to install blinds, that means I had to allocate my 6 days to them. Day 1 Measurement
Day 2 One blind missing and one different colour
Day 3 Colour issue fixed but the missing one was of wrong length
Day 4 All roller blind installation completed - but they took out one spring from one blind as it was not working ok, different than factory!
Day 5 Plantation shutter started to install- due to delay in delivery - but the silicon colour was wrong
Day 6 correct silicon sourced and all done

I wanted Burns blinds in my new home as had a good one in my old home.
I was told 3-4 weeks but was 5 . During that time I became progressively more ill spending days in bed. I had no blind in my street facing bedroom. No compassionate fast track. I lost my hearing over that time and am unable to hear on the phone. I requested but was told no texting service available.
With the expensive prices they are targeting an elite market but don't expect useful service if you have a special need.

I’ve had my battery run blinds for over a year now so I think it’s time enough to give you a review - the salesman sells it all to you then they take a long long time before installing. I’m in the new build apartment and my neighbours had their blinds long before me from other companies so I had to live with no blinds for several months, then they installed them, had the wrong size, anyway eventually they got done and I’ve had to call them out when it was in warranty and now just one by one the blinds break, they won’t move, roller gets stuck, they come off the roller, pretty much a nightmare really, I wouldn’t touch the the company ever again, very very disappointed in Burns for blinds in Adelaide, very disappointed indeed.

We had 3 wooden Venetian blinds installed and we are very happy and impressed with them, they add a cozy feel to the rooms they are in..we have always been happy with Burns for Blinds.