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BuyInvite.com.au
sharron m.Illawarra, NSW
- 4 reviews
- Verified customer
Average products
Buy invite is a bit hit and miss. I have purchased several items over the years. Some are as advertised but occasionally they do sneak in a fake alternative - an example of this is when I purchased a pair of Streetfly shoes - I had a pair already so know how they look and are branded. The second pair purchased some time after were not branded, the sizing was different and they were made of substandard material. I did get my money back however when i raised this issue with them. So their return / complaint system has been fair in my experience. Sizing of clothing is also hit and miss and quality of clothing too. Sometimes you get something great - other times not so much.
1 comment
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yazzieSouth East Queensland, QLD
- 22 reviews
- 1 like
Ok in the past but not now
I had made a few purchased with buyinvite over the years, hadn't used them for a while and decided to purchase something on the 15 Jan 2020, was due to be delivered on the 29 Jan 2020. Nothing arrived and it still had not been sent on the 29 Jan 2020 so I contacted them, they responded on the 30 Jan 2020 saying they would chase it up, I had no further response so I contacted them again on the 3 Feb 2020, they responded the next day 4 Feb 2020 saying they were still investigating, no followup yet again from them, I checked my order on the 7 Feb ...Read more
2020 and it said it had been cancelled, I contacted them again asking why, they responded the same day saying the supplier was out of stock. As I made the purchase using humm I wanted to know where my refund would go seeing I had already paid most of the purchase off, their response Thank you for your message. Should you checkout with Humm and we are required to then refund part or all of your order, we will arrange to adjust the amount of any remaining installments to ensure that you are never overcharged. If the amount of the refund we owe you is more than the amount you have already paid, we will cancel any future payments relating to that order as well as refund any payments you have already made. Please note that the refund process is not completely automated and as such, your next scheduled installment may come out before any refund is completed in our system. Rest assured that you will always be refunded the correct amount should this occur.3 comments
CS M.BuyInvite.com.au
Hi Yazzie, thanks for leaving us a review here. I’m sorry that the item you picked were refunded. I would like to explain on why this has occurred. When an order is placed with us, we are not able to ... Read more
anticipate any issue with the stocks we are to receive from our supplier. During the picking and packing process, should there are any short falls or any issues with the item you purchase we will then provide you with a refund.
If you had actually read my review properly, you would know receiving a refund was not the problem nor why the review was left
CS M.BuyInvite.com.au
I am sorry about your experience with us. I will forward your feedback to our team.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Lying and keeping My Money with no response that helps
Contacted them over 20 times and 3 weeks with just the usual lines the company gives without looking into it. Starting to believe I'm just having conversations with computers. Offered to cancel my order and refund, I responded within 10mins of their email and the took 5 days to respond and sent an email saying sent 1 min before they responded. 6 days later with a fake tracking number, no goods and they say I can get a refund once I get the items and send back.
This is not right!
Very bad way to treat a customer.
17 comments
CS M.BuyInvite.com.au
Hi Mel, thanks for taking your time to write us a review here. I am sorry to hear that you are still waiting for your order. I would be more than happy to have a further look into this for you to make... Read more
sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Please do as no one else is. Contact No 5262544 Order 30733862
CS M.BuyInvite.com.au
Thank you for providing us the order number. Upon checking,your parcel should have started displaying track events by now, however this is not the case. We will need to investigate further with our Wa... Read more
rehouse Team and Logistics Partners to track down your order. I anticipate this may take up to five days to review, however if there's any update sooner, we'll be sure to let you know ASAP.Similar opinion? Write a review on ieatwords.com.au!
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They don't supply goods you've paid for and follow with terrible customer service
Made two separate purchases before Christmas, which were both supposed to be delivered before Christmas. One arrived the week before but only half the order was supplied and they told me that there was a problem with it via email only on the day it was delivered! Presumably they were aware when they packed it. The other order I am still waiting on - the website said that it would be delivered by the 23rd December - still has not arrived on 28th January. I have contacted the company only to be told 10 days for this and 14 days for that, which I ...Read more
had already stated was well past. In most recent communication I was told that they'd spoken to logistics but didn't know what was happening with the order and they could see if they could get me a refund! Presumably if they will not supply the goods, Fair Trading would state that I'm entitled to a refund, not that they might consider giving me one. This same sale was advertised again in January with delivery before the end of January! Are those people AND the people who ordered in December still waiting too? Or is it only my order that was lost? It seems this company was bought out a few years ago and since then has just become so big that they can't function properly and don't seem to care.4 comments
CS M.BuyInvite.com.au
Hi Alex, thanks for taking your time to write us a review here. I'm very sorry to hear that you are still waiting for your order. Appreciate if you could reply with the order number for me to check an... Read more
d investigate this for you. Awaiting for your reply.30589135 and still waiting for it.
And today I received a generic email to say that the product I ordered is no longer available. It was advertised in another sale a month after I'd ordered it, so presumably all of those people had the... Read more
irs cancelled too?! Just the worst customer service.Similar opinion? Write a review on ieatwords.com.au!
RalphSouth East Queensland, QLD
- 2 reviews
Getting Worse Each Time
I have bought a lot from Buyinvite over the years and they are just getting worse.
First is Quality. Half the items are now shipped straight from Asia and poorly made. I found the website they are getting them from and half the time they just double the price and send it straight, which takes a month or more. Size is not always right. I get shoes, with my size printed on them, but clearly 2 sizes smaller.
I get the wrong items sent 1 out of 5 orders.
RRP is made up and sometimes so far out. Bought a bracelet for $25 that said it was crystal wi...Read more
3 comments
CS M.BuyInvite.com.au
Hello Ralph, Thank you for writing to us. I am very sorry that you feel this way, and have had some trouble with our services in the past. If any of these issues are still pending, I would be more tha... Read more
n happy to give you a hand with them. If you have any relevant order numbers as well, feel free to provide them to me so that I can investigate what might have occurred.If you read my message, you would know I'm talking about the quality of the drop shipping items that you have, that make up a large chunk your website.
You know what I say is true, you would hear abo... Read more
CS M.BuyInvite.com.au
Thank you for your reply. I will forward your feedback to our team.
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THE RUN AROUNDNew South Wales
- 3 reviews
Know your consumer rights before you buy and screenshot everything you buy
Definitely not always hassle free, that’s for sure - know your consumer rights before you buy.
A few years ago, I bought quite a few things from Buyinvite, but I had a few hassles with them so decided to give them a miss. After a few years had passed, I forgot precisely what all the hassles were so decided to give them another go. This is what happened:
On 21 Mayember 2022, I purchased 2 pairs of sneakers - was over-charged by $9.09 on one pair and the other pair were out of stock, so they were never sent to me.
I contacted Buyinvite and poin...Read more
5 comments
CS M.BuyInvite.com.au
Hello there! Thank you for sharing this feedback with us. I'm sorry to hear about this experience as it is definitely not the standard of service we wish to provide our customers. I would just like t... Read more
o clarify that when an order is delivered as orders and is fault free, you can still still return them back to us and the items will be refunded. Depending on the reason for returns, they will either go back to your card or to be refunded to you via store credits. Returning a product for a change of mind will mean that you need to incur the return postage fee. I am sorry that you are still waiting on your credits to be reversed. Can you please advise the order number and I will help chase this up for you?Order Number 30466280. My Contacts reference number 5180161.
CS M.BuyInvite.com.au
Thank you for your reply. I have checked and can see that my team member has organised for your credits to be reversed. I have today escalated this to our payment support team to check on your refund ... Read more
as I can see that this has not been processed. I will get back to you as soon as I hear from you.Similar opinion? Write a review on ieatwords.com.au!
ValerieSydney, NSW
- 6 reviews
Quality Products and Excellent Customer Service
Huge fan of this site for a long time now, with a big range of products at very good, sometimes quite amazing, prices and really good quality. Have bought furniture, decor, clothes etc. Have only had a couple of incidents and their Customer Service was excellent. Prompt replies to any queries and extremely helpful and have always had a satisfactory result.
1 comment
CS M.BuyInvite.com.au
Hello Valerie, Thanks so much for your great feedback! We really do appreciate it, and I will be sure to pass this on this great feedback to the relevant teams!
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Terrible
Terrible customer service. Have had two orders in a row paid for and never arrived. Only to have to follow it up myself as to why and get a refund.
1 comment
CS M.BuyInvite.com.au
Hi Tegan, we are sorry for this experience! You may email us your order details through direct message and we will make sure all your concerns are addressed and resolved. Thanks for your patience and understanding.
Similar opinion? Write a review on ieatwords.com.au!
JenGreater Melbourne (Inner), VIC
- 16 reviews
- Verified customer
No delivery and no refund
I made a PayPal payment for an order with Buyinvite on the 5/11/2019. The order was never delivered because it never left the Buyinvite warehouse. I requested a refund and was advised it he funds were returned to a Visa account. I don't have a Visa account. Buyinvite advised me the refund was done on the 5/12/2019 and thats it. If I dont like the matter then report to PayPal. The customer service is appalling and the entire experience has put me off ever doing business with them ever again. I put in a refund request with PayPal but Buyinvite ...Read more
is not responding to the email. Today is the 18/12/2019 and still waiting to get a refund from a payment that was done on the 5/11/2019. The purchase was supposed to be a Christmas gift. This has been dragging on because Buyinvite customer service team have always been very slow to respond back. Contacted is restricted to using the account contact and Messenger, there is no phone contact available.7 comments
CS M.BuyInvite.com.au
Hi Jen, thank you for taking the time to share your experience with us. I am sorry for the inconvenience you are experiencing with your order. Could you please provide me with your order number, pleas... Read more
e? I will look into it and I look forward to getting a reply from you.I received a reply from Buyinvite today advising a refund was processed today and should take 7 business days to process. The Buyinvite customer service has greatly deteriorated recently. No email ad... Read more
dress is available anymore with slow unhelpful responses. The Messenger support is appalling, the customer service representative advised me to raise the matter with PayPal because a refund was provided on the 05/12/2019 to a Visa account even though I informed them I dont have a Visa account. I am leaving the matter with PayPal until I receive the refund. May I advise Buyinvite to fix up their customer service or else they will lose more customers. Thank you for your concern.CS M.BuyInvite.com.au
Hi Jen, I am sorry to know about the experience you had with your order. Your feedback is appreciated and I'd be happy to pass this on to our team for improvement. Thank you for your patience and understanding.
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Great pricing for longer wait time
Excellent communication: response within a couple days
Product: much cheaper than other stores, product seemed genuine
Delivery time: took about 4 weeks to arrive but i was willing to wait due to cheap pricing
1 comment
CS M.BuyInvite.com.au
Hi Clara, thank you for taking the time to share your experience with us. We are glad to know that you are happy with the products! We are doing our best to improve in every way we can to serve custom... Read more
ers like yourself better and the feedback provided is highly appreciated.Similar opinion? Write a review on ieatwords.com.au!
JacquiGreater Melbourne (Outer), VIC
- 22 reviews
Disappointing - Sold item they didnt have and weeks before resolved
Purchased a Christmas tree on 25/11 from BuyInvite. The sale page stated that delivery would be by the 2nd Dec.
I got an update on the 28/11 to say that the stock had arrived. Then nothing. The delivery date came and went. When I contacted BuyInvite I was provided with a string of generic responses (the exact same email on two occasions), all of which elusively skirted around my questions. They couldnt even tell me if they had the stock!
My poor kids didnt know when, or if, they were getting a Christmas tree this year. I didnt mind so much ...Read more
that the delivery was late, I just wanted to know IF I would get the item...or not, as I needed to know whether to make other arrangements for a Christmas tree (but didnt wanting to end up with two!). Low and behind, three whole weeks after ordering I was refunded and told they in fact didnt have the stock. By which time the options for a decent tree were all but gone. Just a while lot of mucking about for nothing, and clearly poor systems in place to manage orders and stock. I cant understand how first you call sell something you dont have, and it then take more than. three weeks to work this out?!1 comment
CS M.BuyInvite.com.au
Hi Jacqui, thank you for writing to us I am very sorry that the order has been unfulfilled. From time to time, an advertised item may not be available at the time of packing. The sales event stock you... Read more
see available online is generally not held in our warehouse but is with our Brand Partners at their warehouses. Once a sales event ends we will compile all of our customers purchases and buy in bulk from our suppliers. After this has occurred, our suppliers will then send through this stock and our warehouse teams will then pack the sales event. By operating in this manner, we are able to secure lower prices and forward these savings onto our customers! Unfortunately discrepancies can occur, or we may be sent the wrong item from our supplier and we will be unable to complete your order. As soon as we establish that there is a stock error, we will refund you via your original payment method. As we do not hold your purchased items in our warehouse at first, we may not know that your product has been made unavailable until the stock reaches our warehouse and we've packed the sales event. I am sorry once again for the inconveniences caused.Similar opinion? Write a review on ieatwords.com.au!
BeaSydney, NSW
- 2 reviews
Stay away!!!
If I could rate the website 0 stars, that would be a more accurate depiction of my experience.
I purchased a phone that stated the product was "as new", however the phone arrived with scratches! The description did not specify anything about what SIM card the phone takes and now that I've received the phone, it's unable to be used.
I'm very disappointed and unimpressed with my purchase! I would not recommend this site. It is full of false and inaccurate advertising. They make their money by scamming customers.
November 17th 2022 Update: Do n...Read more
ot purchase from this site I recently purchased an item from this site for over $600, I received a faulty product and after contacting the Buyinvite team to see how they can help, I have received no response whatsoever.7 comments
CS M.BuyInvite.com.au
Hi Bea, We are very sorry to hear that your recent purchase was not quite what you had anticipated. I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused. ... Read more
I would like to take a further look into this for you to get it resolved. Are you able to send your order number through so I can raise this with the team immediately?I have made a claim to return this device and I've received no response whatsoever. I've followed up multi times and I'm yet to receive any response from your team.
I purchased this phone for $700 and now it has developed 2 other problems.... Read more
It's sad to see that Buyinvite are only interested in taking money from there customers but have no interest in dealing with the fact they have sent out a faulty productIf the Buyinvite team continues to ignore my messages, I will not hesitate to take this further and contact Fair Trading
Similar opinion? Write a review on ieatwords.com.au!
sonyacSydney Surrounds, NSW
- 3 reviews
Shipping is Hopeless! Don't Buy If You Want it in a Hurry
Using Fastway couriers who mark as undeliverable every time! I do not have any trouble getting deliveries from any other company, currently waiting on 4 separate orders for 2 months
1 comment
CS M.BuyInvite.com.au
HI Sonyac, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I... Read more
would be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
Art loverGreater Melbourne (Metropolitan), VIC
- 2 reviews
Stay away!!! They don't refund!!! Worst online shopping,
I used to buy from.buyinvite, never had any problems with refund, until now,,,,, I recently bought almost $1000 worth of items from buyinvite, one of the item didn't fit so we returned it, lousy scammers didn't refund my money In stead issued a credit voucher. There is no contact number no email where we can contact them... ps they will send you all order in one package, I had to return two items, they gave me two RNA numbers even though both items were from same order, had to send them separately, needless to say I had to pay separate return c...Read more
ost for both items,,,, I haven't heard anything from them yet, I am waiting on their response, if nothing happens, I will soon lodge complaint against them, October 7th 2022 Update: Terrible, Fraud, Dont Shop First of all there is no contact details that you could call and save your time from thousands of emailing, second of all they would say they will refund your money,I have been chasing for my refund nearly a month, and nothing happened. They just disabled my conversation, so now I can't even email on that same email, I have to start from the scratch. Such a piece of garbage. I am going to lodge the complaint against this so called company in police, so that no innocent hard working people get ripped off by this fraudsters.4 comments
CS M.BuyInvite.com.au
Hello Art Lover, thank you for writing to us. I am sorry to hear that the order did not fit well. In an instance where you have a change of mind, where you have received what you ordered but it does n... Read more
ot fit, or you do not like it, then you can still return them back at your cost for a refund via store credits. This information is also available in our policy which can be found here : https://www.buyinvite.com.au/ReturnPolicy.aspx?cid=10If I am sending your product within 5business days after purchase and in original condition, why cant I get my money back ? You are the only one that scams people with credit voucher? We all earn mon... Read more
ey hard way, why do you guys save my bank details in your clientsprofile ? It doesn't even ask how we would like to process ?it straight away goes through saved bank details ---I returned nearly 500 worth of your useless items, and you are saying I am given credit vouchers? Is this some sort of joke ? I will make sure I lodge a complaint against your co, you are nothing but fraud in name of online trading
Similar opinion? Write a review on ieatwords.com.au!
Most products I've got are great price and correct. I am a big fan of this website.
I am a big fan of this website. Just sometimes that product came up with mistakes or wrong but they always refund quite fast. Good and reliable website and team.
Similar opinion? Write a review on ieatwords.com.au!
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SLPSydney, NSW
I was a loyal customer until.....
I placed an order for a pair of jean on 22/08, estimated delivery is between 06/07 - 13/07...fast forward to several follow ups to today, 02/09. No news other than supplier is being contacted on a daily basis and they are investigating.
I requested for an order cancellation and refund two nights ago and was told by your incompetent customer service staff that i am unable to cancel my order as this order is being invetigated and ignoring me after?
Buyinvite cannot hold my money for goods i have never received and i demand a refund asap
5 comments
CS M.BuyInvite.com.au
Hi, Thank you for reaching out and pass on your feedback to us. I'm very sorry to hear that you are still waiting for your order. Appreciate if you could reply with the order number for me to check an... Read more
d investigate this for you. Awaiting for your reply.My order number is 29533409
CS M.BuyInvite.com.au
Thank you for your reply. I have checked and can see that the order has been packed and is making its way to the delivery partner. As such, we are unable to cancel the order at this point. Should you ... Read more
no longer want the item, you can still return them back to us for a full refund. I am sorry for this.Similar opinion? Write a review on ieatwords.com.au!
No refund on lost order
I ordered a pair of shoes in mid July. When the delivery time passed, I followed up with buyinvite and was advised that according to their records the order had been delivered. I then followed up with the delivery company directly. The delivery company advised that the order was lost, but only buyinvite can claim the loss. Buyinvite appear to double profit in taking the payment from the customer and then claiming refund from the delivery company. Shameful practice and I don’t recommend using buyinvite
1 comment
CS M.BuyInvite.com.au
Hi Natalia, thanks for leaving us a review here. We are very sorry to hear that you did not receive your order and refund. I would like to wholeheartedly apologise for this delivery experience and any... Read more
inconvenience caused.I would like to take a further look into this for you to get it resolved. Are you able to send your order number through so I can raise this with the team immediately?Similar opinion? Write a review on ieatwords.com.au!
KimSydney, NSW
Disappointed in this company
Very disappointed placed my order…
Very disappointed placed my order beginning if July and till now still have not recieve my order, message buyinvite but still have not got a respond, they provided tracking number which does not show anything. still waiting on a respond from them. i think they are fake and a scam. DONT BUY FROM THEM !!!!
3 comments
CS M.BuyInvite.com.au
Hello Kim, thank you for reaching out to us here regarding your delay order. My apologies that we could not deliver your order in time. May I please request you to provide me with your order number fo... Read more
r me to check and locate the whereabouts of your parcel and get back to you with an update. Thank youOrder 29661344
CS M.BuyInvite.com.au
Hi Kim, with the information available to me, I’m unable to best advise on your enquiry as this particular order was dispatched directly to you from our supplier. In this instance I have forwarded thi... Read more
s through to our support team to review. Please allow us two to five business days to look into your enquiry with our supplier, however we’ll be in touch as soon as there’s an update.Similar opinion? Write a review on ieatwords.com.au!
SusanSouth East Queensland, QLD
Products match its' online description and images.
My products were what I expected in look and quality. The bargains were incredible and free shipping was a bonus. The longest I waited was only 2 weeks. Didn't have a single problem with sizing, which is small or size 8. Would be good if there was a price filter.
Similar opinion? Write a review on ieatwords.com.au!
Beve rley gleeson
- 6 reviews
poor customer service and delivery
They keep sending my orders via Fastway couriers who will not service my area I have notified Buyinvite on numerous occasions regarding this problem and they are still sending via Fastway Bendigo who are very rude to deal with but have advised that they told Buyinvite they will not deliver to this area.
This means I have to wait weeks for my items which area eventually returned by the courier and eventually dispatched.
You pay them a premium for postage for orders not to be delivered
5 comments
CS M.BuyInvite.com.au
Hi Beve rley, thanks for leaving us a review here. I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused.
I would like to take a further look into this for... Read more
the order this time is 2969407 but this is one order of a number I have notified you about and you have said you would resolve and you HAVE NOT resolved this problem
CS M.BuyInvite.com.au
Hi Beve rley, the order number should comes with 8 digit of number and you have just provided us with 7 digit number. Please provide us with the correct order number and we'll check this for you.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Bruce R.asked
Hello, if i buy a piece of jewellery, will i recieve it in the original box or will it come unboxed...eg. pandora.
Thank you
1 answer
CS M.BuyInvite.com.au
Hi Bruce, thank you for your message. Referring to your query, it will be delivered in the original box.
Tania T.asked
Hello
Inv 35139460
I have been emailed by buyinvite that they are unable locate my order which was placed 3rd May. I have tried to arrange order be cancelled and my 2 instalments refunded for not receiving goods ordered. I’m not sure why you have items on you page for sale if they cannot be tracked or have stock available. Please advise. Regards Tania
1 answer
CS M.BuyInvite.com.au
Hi Tania, thank you for reaching out to us here regarding your delay order.
We always prioritise complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame. We have experienced an unusually large demand for the product that we had not predicted and we are still awaiting for the stock arrival from our supplier. I am sorry for all the trouble that caused you surrounding this order.
Sadie S.asked
I ordered a product and paid by Pay Pal. When I try to log in the site tells me there has been no order. Please explain. S Stolar [email protected].
22 answers
CS M.BuyInvite.com.au
Hi Sadie, thank you for reaching out to us here and I'm sorry to hear that you are not able to see your orders in your account. Normally, you will receive an email confirmation once an order was placed. Could you please let us know the date of the order has been placed together with the amount that you have paid for this order. Once we receive your reply, we will look into it.
Thanks for your prompt reply. The date was 27th May and the amount $63.15. It is a red and black bag.
CS M.BuyInvite.com.au
Hey Sadie, I have checked and could see that you have ordered Leather Red-Black Leather Roberta Rossi Rrc18300522 Shoulder Bag on 27/05/2019. Your order number is 29379187. Upon checked, your order has been placed under email address [email protected].
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CS M.BuyInvite.com.au
Hi Sharron, Thank you for taking the time to share your experience with us. I will pass on your feedback to the relevant team to have a look into it.