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Kim
KimSydney, NSW

Disappointed in this company

published

Very disappointed placed my order…
Very disappointed placed my order beginning if July and till now still have not recieve my order, message buyinvite but still have not got a respond, they provided tracking number which does not show anything. still waiting on a respond from them. i think they are fake and a scam. DONT BUY FROM THEM !!!!



  • Incentivised Review No
BuyInvite.com.au
Customer ServiceBuyInvite.com.auSend a private message
Kim
Kim

Order 29661344

BuyInvite.com.au
Customer ServiceBuyInvite.com.auSend a private message
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Susan
SusanSouth East Queensland, QLD

Products match its' online description and images.

published

My products were what I expected in look and quality. The bargains were incredible and free shipping was a bonus. The longest I waited was only 2 weeks. Didn't have a single problem with sizing, which is small or size 8. Would be good if there was a price filter.



  • Product Quality
  • Shipping
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Beve rley gleeson
Beve rley gleeson
  • 6 reviews
  • 8 likes

poor customer service and delivery

published

They keep sending my orders via Fastway couriers who will not service my area I have notified Buyinvite on numerous occasions regarding this problem and they are still sending via Fastway Bendigo who are very rude to deal with but have advised that they told Buyinvite they will not deliver to this area.
This means I have to wait weeks for my items which area eventually returned by the courier and eventually dispatched.
You pay them a premium for postage for orders not to be delivered

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
BuyInvite.com.au
Customer ServiceBuyInvite.com.auSend a private message

the order this time is 2969407 but this is one order of a number I have notified you about and you have said you would resolve and you HAVE NOT resolved this problem

BuyInvite.com.au
Customer ServiceBuyInvite.com.auSend a private message

Hi Beve rley, the order number should comes with 8 digit of number and you have just provided us with 7 digit number. Please provide us with the correct order number and we'll check this for you.



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Cassim B.
Cassim B.Sydney, NSW

Lies of free shipping and bad customer service

published

Their website said Free Shipping without caveats. But charged $10 for it. When contacted, they do not acknowledge it even after providing them screenshot of their website. Never going back!

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

Hi Cassim, thanks for taking your time to write us a review here. Please be informed that the free shipping will applies for your order on orders over $20. We have advertised this on our main sale page.

Cassim B.
Cassim B.
BuyInvite.com.au
Customer ServiceBuyInvite.com.auSend a private message

Hey Cassim, could you please provide us with your order number and we will have a look into it. We have advertised about the free delivery applies only for orders over $20 in our home page as well.

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G..
G..Sydney, NSW
  • 5 reviews
  • 3 likes

Negative star rating would be too generous

published

If I could give a negative star rating, it would still be too generous.
I bought a pair of boots and checked the Size Chart offered and made my choice accordingly and when they arrived they were too small. I have twice now contacted their Customer Service and I have been made to feel like a criminal.
I have been a loyal and frequent shopper, but this experience has made me sick. I have been made to jump through hoops to return something that was not as described.
I have lost all faith in a company that has Customer Service Reps who have their egos unchecked.
Don't bother with this company. There are better companys out there who honour Consumer Law and appreciate and value a great customer.

  • Product Quality
  • Shipping
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Happy Cat
Happy Cat
  • 8 reviews
  • 3 likes

Order returned to sender when calling was left a few days after item was returned

published

Order no 4955319. I have ordered 4 items, so far received only 2 of them. Item was sent back to sender and I'm still waiting for a reply from Buy invite after sending an email. Phone number is invalid, unbelievable.

  • Incentivised Review No
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marielgonz1
marielgonz1Sydney, NSW
  • 2 reviews
  • 3 likes

Poor Customer Service

published

last 2 orders I did not receive items I ordered and paid for. I have sent 4 messages regarding the discrepancy of my current order as yet no reply from Buyinvite.
Previous order - 5 items were incorrect they asked me to mail the incorrect items back to them. I did not receive the items I actually ordered.
They did refund the cost of the items I did not receive but that was only after numerous emails.

  • Incentivised Review No
  • Return Claim MadeNo
  • Product Appearance Not as advertised
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Felicity Keith
Felicity KeithMetropolitan Adelaide, SA
  • 2 reviews

Super easy!

published

I love the ease of shopping, and the quality of brands and products available. I have never had an issue with any purchases and the price discounts are absolutely fantastic.

  • Product Quality
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Payment Plan

published

Oh dear, I bought a fab watch however I accidently pressed pay in full instead of payment plan!! Can this error be reversed. Has anyone else had this experience. Apart from my blunder, I love the site.

  • Incentivised Review No
  • Return Claim MadeNo
BuyInvite.com.au
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IPW
IPWSydney, NSW
  • 5 reviews
  • 8 likes
  • Verified

Incomplete order sent no response to any messages

published

BuyIvite has been a nothing but frustration lately. Their customer service and response to any query is absolute rubbish to a level that they send the incomplete order and when we contact them ...they ignore all our messages. So they keep the money we paid, doesn't send us the order as placed..and no response. Stay out of Buy Invite

August 8th 2022 Update: My refund is not provided

Sent totally wrong items, compared to what was ordered. Returned the items and I was informed a refund is issued on July 24th. To date, no refund is issued. Contact them last week, no response to date.

  • Product Quality
  • Incentivised Review No
  • See all answers
BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

Hello IPW, thank you for your sharing this with us. I am sorry to hear about your poor experience with our team. I'd like to check on this further with our team and for that I'd need your order number. I can get started as soon as I hear from you.

IPW
IPW

What a Joke. In a private message, you guys contacted me regarding this review. I have given you my order number (Order Number 28863227). While the products are still on sale on your website, your response was you don't have the items in stock.

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Beckstar
BeckstarWitta
  • 8 reviews
  • 11 likes

Product Return Refunding

published

Received numerous faulty or damaged merchandise which was returned to company. BuyInvite has not refunded for returned items. Refuses to refund. Poor customer service. Now having to take action to recover my monies owed.

  • Incentivised Review No
  • Return Claim MadeYes
  • Product Appearance Not as advertised
BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message
Beckstar
Beckstar

I have contacted your company to endless avails, yet I am still awaiting resolution for multiple returns. Even one from 2017! Your company keeps on giving me the run around.

BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

I am sorry to hear that. I can help look into this but I will require some information from you. I am unable to look up your account if I do not have any data.

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Jason
Jason
  • 2 reviews

Great products and support services

published

Easy to do
Very satisfied
Very very very much so
Great products and supports staff offer help when contacted. Always ease of delivery
Great range brands labels
Can't speak highly enough of this site

  • Incentivised Review No
  • Return Claim MadeNo
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Stugots
StugotsSydney, NSW
  • 3 reviews

Satisfied customer

published

Very satisfied with their clothing, great prices and fast delivery. I will definitely shop with them again. I like to browse through their clothing when ever I get an email from them. Thumbs up to you guys!

  • Product Quality
  • Incentivised Review No
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Sharon Ryan
Sharon RyanCentral West, NSW

always happy with my orders

published

easy to navigate the store and find what you want, always happy with purchases, returns can be a pain but luckily this doesn't happen often, quality of products always great.

  • Product Quality
  • Incentivised Review No
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Adela
AdelaSydney, NSW
  • 3 reviews
  • 1 like

Great bargains to be SOMETIMES had. Often refunded late in waiting period....

published

Six months ago, I would have given 5 stars...
NOW
Great bargains to be SOMETIMES had.
Often refunded a month into waiting period, due to ??? (no explanations!)
Very frustrating lately. Used to be good once.... NOW I am finding that a purchase and payment does not guarantee anything, and it is happening really often....

  • Product Quality
  • Incentivised Review No
  • See all answers
BuyInvite.com.au
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Helen
HelenWide Bay-Burnett, QLD

A great company to buy from.

published

I look forward to each BuyInvite email! Even if I don't buy something from the latest selection it's still so enjoyable to look at everything offered. I dont hesitate to buy through BuyInvite as I know that they back up every purchase with the best service and buyer protection. I've bought very many, and a variety of products, and only had 2 that weren't as expected. These were dealt with to my utmost satisfaction, in a quick and pleasant manner. I happily recommend BuyInvite to anyone.

  • Product Quality
  • Incentivised Review No
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Robbie
RobbieSydney, NSW
  • 10 reviews
  • 1 like
  • Verified

These guys are just marvelous rated number 1 with me

published

Their site is easy to use. Great mix of products whether it be that designer item or something different you wont see elsewhere. They are brilliant. Great on pricing too. I have been able to get some great specials at Australian pricing ... and their customer service team is outstanding to deal with you. All round brilliant experience thanks guys

  • Product Quality
  • Incentivised Review No
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shaun
shauneli waters, hervey bay
  • 8 reviews

very happy with the selection

published

I was satisfied with the range of products offered and the prices were good compared with other online stores. I was happy with my purchase and hope I will be

  • Incentivised Review No
  • Return Claim MadeNo
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Dee
DeeSouth East Queensland, QLD

Good quality with great feedback

published

I have been very sing this site for quite a few years and have very few complaints. Yes some sizing is way off and that’s why it think they end up on this site however the majority of products have been spot on. I have had a couple of returns not credited as they claimed they did not receive them but the majority has been successful. Good site and easily navigated.

  • Product Quality
  • Incentivised Review No
  • See all answers
Dee
Dee

Sorry...spellcheck. Should be “using” not ‘very sing’.

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Long Time Shopper

published

V easy to navigate site. Read product descriptions v carefully before purchasing.
Find it annoying that overseas conversion sizes are not easy to follow. I have received all my products that I have ordered, no issue with returns either, however the delay sometimes is quite frustrating.
I am happy to refer others to this site.
I do tend to purchase mainly Australian, or UK clothing as never an issue with sizing. USA is v hit and miss and anything from China .......watch out and read measurements v carefully.

  • Product Quality
  • Incentivised Review No
  • Product Appearance As advertised
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Daz h
Daz hIllawarra, NSW

Happy on the whole

published
  • Product Quality
  • Incentivised Review No
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Cancelled orders due to stock issues !!!!

published
BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message
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Aaron
AaronBallarat

Faulty product

published

Statue I bought as a Christmas presentis missing a piece have tried messaging buyinvite twice with no response very poor customer service.

BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

Hello Aaron, Thank you for writing to us. I am sorry to hear that your order had a missing piece and that you have not heard back. Can you please advise your order number and I'd help look into this for you.

Aaron
Aaron

27904737

BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

Hey Aaron, thank you for your order number. Our team will be sending you a message so that they can identify what is missing and assist you further.

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JasperMK2 Mod
JasperMK2 ModSydney
  • 5 reviews
  • 2 likes

Initial issues, but latest service quite good

published

Bought a Bonds jacket in February, took over a month to arrive.

Used Buyinvite again for some Christmas presents this year as their prices were good. Most items arrived in the stated time frame, one item was about a week late.

All in all a good experience, and I'll probably use them again, knowing the shipping can run late.

BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message

Hello Jasper, thank you for sharing this feedback. We a glad that you have had a good experience with us. Happy shopping!

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IPW
IPW
  • 2 reviews
  • 2 likes
  • Verified

Bad Service

published

Order placed Date 05/11/18. It was supposed to be delivered between 03/12/18 - 08/12/18. Have been contacting them since 10/12/18. To date no response. Doesn't even care to send a courtesy message. Their service is awful. I will not purchase from them anymore. It is not the only website selling these products.

BuyInvite.com.au
CS M.BuyInvite.com.auSend a private message
IPW
IPW

Order Number 27704979. 5 messages in Total since 11 December, not a single response until today. That's how bad your team treat your customers on purchases worth a couple 100 dollars.

IPW
IPW

Two Months In, NO proper response regarding my order. No status update. Absolutely Nothing. I have not got the products. Very disappointed with your service.

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