BuyInvite.com.au (page 2 of 10)
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Disappointed in this company
Very disappointed placed my order…
Very disappointed placed my order beginning if July and till now still have not recieve my order, message buyinvite but still have not got a respond, they provided tracking number which does not show anything. still waiting on a respond from them. i think they are fake and a scam. DONT BUY FROM THEM !!!!
- Incentivised Review No
Hi Kim, with the information available to me, I’m unable to best advise on your enquiry as this particular order was dispatched directly to you from our supplier. In this instance I have forwarded thi...
Read mores through to our support team to review. Please allow us two to five business days to look into your enquiry with our supplier, however we’ll be in touch as soon as there’s an update.Products match its' online description and images.
My products were what I expected in look and quality. The bargains were incredible and free shipping was a bonus. The longest I waited was only 2 weeks. Didn't have a single problem with sizing, which is small or size 8. Would be good if there was a price filter.
- Product Quality
- Shipping
- See all answers
- 6 reviews
- 8 likes
poor customer service and delivery
They keep sending my orders via Fastway couriers who will not service my area I have notified Buyinvite on numerous occasions regarding this problem and they are still sending via Fastway Bendigo who are very rude to deal with but have advised that they told Buyinvite they will not deliver to this area.
This means I have to wait weeks for my items which area eventually returned by the courier and eventually dispatched.
You pay them a premium for postage for orders not to be delivered
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Beve rley, thanks for leaving us a review here. I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused.
I would like to take a further look into this for...
the order this time is 2969407 but this is one order of a number I have notified you about and you have said you would resolve and you HAVE NOT resolved this problem
Hi Beve rley, the order number should comes with 8 digit of number and you have just provided us with 7 digit number. Please provide us with the correct order number and we'll check this for you.
Lies of free shipping and bad customer service
Their website said Free Shipping without caveats. But charged $10 for it. When contacted, they do not acknowledge it even after providing them screenshot of their website. Never going back!
- Shipping
- Incentivised Review No
- Return Claim MadeNo
Hi Cassim, thanks for taking your time to write us a review here. Please be informed that the free shipping will applies for your order on orders over $20. We have advertised this on our main sale page.
But on the product page it was clearly said free shipping which your team was provided evidence of. Why would you say that on a product page that is worth only $2.95? This is wrong advertising. If onl...
Read morey it was worth it, I would report you, however, you guys are not worth it either. The crux is you took my money wrongly and you don’t have the guts to admit it.Hey Cassim, could you please provide us with your order number and we will have a look into it. We have advertised about the free delivery applies only for orders over $20 in our home page as well.
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- 5 reviews
- 3 likes
Negative star rating would be too generous
If I could give a negative star rating, it would still be too generous.
I bought a pair of boots and checked the Size Chart offered and made my choice accordingly and when they arrived they were too small. I have twice now contacted their Customer Service and I have been made to feel like a criminal.
I have been a loyal and frequent shopper, but this experience has made me sick. I have been made to jump through hoops to return something that was not as described.
I have lost all faith in a company that has Customer Service Reps who have their egos unchecked.
Don't bother with this company. There are better companys out there who honour Consumer Law and appreciate and value a great customer.
- Product Quality
- Shipping
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Hello, thanks for taking your time to write us a review here. I’m sorry to hear that the boots that you have ordered has been delivered in a small size. Please do lodge a return request to return the ...
Read moreitem to us and we will process a full refund for you. You should be receiving an email soon with the label from Australia Post for the free return. Please do print the label, stick it on the parcel and drop the parcel off at the nearest Australia Post office.- 8 reviews
- 3 likes
Order returned to sender when calling was left a few days after item was returned
Order no 4955319. I have ordered 4 items, so far received only 2 of them. Item was sent back to sender and I'm still waiting for a reply from Buy invite after sending an email. Phone number is invalid, unbelievable.
- Incentivised Review No
Hi, thank you for messaging us. Reviewing your account I can see that our returns team have sent you an email today to confirm the best delivery address to resend your order to you free of charge. Cou...
Read moreld you please reply the email and we will make the arrangement for you.- 2 reviews
- 3 likes
Poor Customer Service
last 2 orders I did not receive items I ordered and paid for. I have sent 4 messages regarding the discrepancy of my current order as yet no reply from Buyinvite.
Previous order - 5 items were incorrect they asked me to mail the incorrect items back to them. I did not receive the items I actually ordered.
They did refund the cost of the items I did not receive but that was only after numerous emails.
- Incentivised Review No
- Return Claim MadeNo
- Product Appearance Not as advertised
Hi Marielgonz1, thank you for reaching out and pass on your feedback to us. I'm very sorry to hear that you did not receive the items that you have ordered.
Appreciate if you could reply with the orde...
- 2 reviews
Super easy!
I love the ease of shopping, and the quality of brands and products available. I have never had an issue with any purchases and the price discounts are absolutely fantastic.
- Product Quality
- Shipping
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Payment Plan
Oh dear, I bought a fab watch however I accidently pressed pay in full instead of payment plan!! Can this error be reversed. Has anyone else had this experience. Apart from my blunder, I love the site.
- Incentivised Review No
- Return Claim MadeNo
Hey Dee, thanks for reaching out to us here. I'm sorry to hear that you had chosen the wrong payment method for your latest order. Unfortunately we do not have the facility to amend the order/payment ...
Read moremethod once the order has been placed. You can however request for a cancellation and place the order again in your preferred payment method. Do provide me with the order no and I can assist you further. Thank you.Find out how BuyInvite.com.au compares to other Clothing Shops & Brands
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- 5 reviews
- 8 likes
- Verified
Incomplete order sent no response to any messages
BuyIvite has been a nothing but frustration lately. Their customer service and response to any query is absolute rubbish to a level that they send the incomplete order and when we contact them ...they ignore all our messages. So they keep the money we paid, doesn't send us the order as placed..and no response. Stay out of Buy Invite
August 8th 2022 Update: My refund is not provided
Sent totally wrong items, compared to what was ordered. Returned the items and I was informed a refund is issued on July 24th. To date, no refund is issued. Contact them last week, no response to date.
- Product Quality
- Incentivised Review No
- See all answers
Hello IPW, thank you for your sharing this with us. I am sorry to hear about your poor experience with our team. I'd like to check on this further with our team and for that I'd need your order number. I can get started as soon as I hear from you.
What a Joke. In a private message, you guys contacted me regarding this review. I have given you my order number (Order Number 28863227). While the products are still on sale on your website, your response was you don't have the items in stock.
I do apologise for what you have received. Our stocks are sent based on the number of orders placed while the sales event is ongoing. Therefore, in the event that you have received an incorrect, incom...
Read moreplete or you have a missing item, we will not be able to send you a replacement. In this case, should you still want the item, you will need to reorder them when they are on sale. I hope this clears it up for you.- 8 reviews
- 11 likes
Product Return Refunding
Received numerous faulty or damaged merchandise which was returned to company. BuyInvite has not refunded for returned items. Refuses to refund. Poor customer service. Now having to take action to recover my monies owed.
- Incentivised Review No
- Return Claim MadeYes
- Product Appearance Not as advertised
Hello Beckstar, thank you for sharing this with us. I am sorry that your order did not arrive as expected. I am unable to assist without any data and as such can you please advise your return number o...
Read morer order number? I will check on your account as soon as I hear back from you.I have contacted your company to endless avails, yet I am still awaiting resolution for multiple returns. Even one from 2017! Your company keeps on giving me the run around.
I am sorry to hear that. I can help look into this but I will require some information from you. I am unable to look up your account if I do not have any data.
- 2 reviews
Great products and support services
Easy to do
Very satisfied
Very very very much so
Great products and supports staff offer help when contacted. Always ease of delivery
Great range brands labels
Can't speak highly enough of this site
- Incentivised Review No
- Return Claim MadeNo
- See all answers
Find out how BuyInvite.com.au compares to other Clothing Shops & Brands
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- 3 reviews
Satisfied customer
Very satisfied with their clothing, great prices and fast delivery. I will definitely shop with them again. I like to browse through their clothing when ever I get an email from them. Thumbs up to you guys!
- Product Quality
- Incentivised Review No
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always happy with my orders
easy to navigate the store and find what you want, always happy with purchases, returns can be a pain but luckily this doesn't happen often, quality of products always great.
- Product Quality
- Incentivised Review No
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- 3 reviews
- 1 like
Great bargains to be SOMETIMES had. Often refunded late in waiting period....
Six months ago, I would have given 5 stars...
NOW
Great bargains to be SOMETIMES had.
Often refunded a month into waiting period, due to ??? (no explanations!)
Very frustrating lately. Used to be good once.... NOW I am finding that a purchase and payment does not guarantee anything, and it is happening really often....
- Product Quality
- Incentivised Review No
- See all answers
Hello Adela, thank you for writing to us. I am sorry to hear that orders are being refunded off late without any explanation leading to a frustrating experience. If you can provide me with some order ...
Read morenumbers, I'd be able to offer some explanation for the cause of refund. I look forward to hearing from you.A great company to buy from.
I look forward to each BuyInvite email! Even if I don't buy something from the latest selection it's still so enjoyable to look at everything offered. I dont hesitate to buy through BuyInvite as I know that they back up every purchase with the best service and buyer protection. I've bought very many, and a variety of products, and only had 2 that weren't as expected. These were dealt with to my utmost satisfaction, in a quick and pleasant manner. I happily recommend BuyInvite to anyone.
- Product Quality
- Incentivised Review No
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- 10 reviews
- 1 like
- Verified
These guys are just marvelous rated number 1 with me
Their site is easy to use. Great mix of products whether it be that designer item or something different you wont see elsewhere. They are brilliant. Great on pricing too. I have been able to get some great specials at Australian pricing ... and their customer service team is outstanding to deal with you. All round brilliant experience thanks guys
- Product Quality
- Incentivised Review No
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- 8 reviews
very happy with the selection
I was satisfied with the range of products offered and the prices were good compared with other online stores. I was happy with my purchase and hope I will be
- Incentivised Review No
- Return Claim MadeNo
Good quality with great feedback
I have been very sing this site for quite a few years and have very few complaints. Yes some sizing is way off and that’s why it think they end up on this site however the majority of products have been spot on. I have had a couple of returns not credited as they claimed they did not receive them but the majority has been successful. Good site and easily navigated.
- Product Quality
- Incentivised Review No
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- 2 reviews
Long Time Shopper
V easy to navigate site. Read product descriptions v carefully before purchasing.
Find it annoying that overseas conversion sizes are not easy to follow. I have received all my products that I have ordered, no issue with returns either, however the delay sometimes is quite frustrating.
I am happy to refer others to this site.
I do tend to purchase mainly Australian, or UK clothing as never an issue with sizing. USA is v hit and miss and anything from China .......watch out and read measurements v carefully.
- Product Quality
- Incentivised Review No
- Product Appearance As advertised
Happy on the whole
I have been shopping with Buyinvite for a number of years. I have purchased clothes, homewears, coffee pods, gadgets and gizmos galore ‘to quote little mermaid’.
I have had a few items faulty and broken on arrival which is disappointing however the refund process has always given me my money back. I have also had items not be filled due to stock issues from the supplier, which has meant I’ve missed out on pretty good deal, however, that’s the nature of online shopping and has only happened a handful of times.
The products are usually in stock...
- Product Quality
- Incentivised Review No
- See all answers
Cancelled orders due to stock issues !!!!
Bad customer service, hold onto your money for months, lack of communication.
I’m so sick of Buyinvite letting me down on products they can’t deliver after purchasing up to 2 months in advance. I sent numerous messages in regards to a order I place late November for a family member’s Xmas present only to be informed early January that there was a stock issue and that my order was cancelled via email (disgusting). I am absoluely disgusted in the way this was handled and only offered a $10 off future purchase, I was given misleading information...
Hello Sandy, thank you for sharing this feedback with us and I am sorry that your order got unfulfilled. Our stocks are mostly sent by our supplier to our warehouse and regrettably sometimes there are...
Read more discrepancies. I am sorry that this was delayed and as a result a family member lost out on an order. I do apologise for this experience.Faulty product
Statue I bought as a Christmas presentis missing a piece have tried messaging buyinvite twice with no response very poor customer service.
Hello Aaron, Thank you for writing to us. I am sorry to hear that your order had a missing piece and that you have not heard back. Can you please advise your order number and I'd help look into this for you.
Hey Aaron, thank you for your order number. Our team will be sending you a message so that they can identify what is missing and assist you further.
- 5 reviews
- 2 likes
Initial issues, but latest service quite good
Bought a Bonds jacket in February, took over a month to arrive.
Used Buyinvite again for some Christmas presents this year as their prices were good. Most items arrived in the stated time frame, one item was about a week late.
All in all a good experience, and I'll probably use them again, knowing the shipping can run late.
Hello Jasper, thank you for sharing this feedback. We a glad that you have had a good experience with us. Happy shopping!
- 2 reviews
- 2 likes
- Verified
Bad Service
Order placed Date 05/11/18. It was supposed to be delivered between 03/12/18 - 08/12/18. Have been contacting them since 10/12/18. To date no response. Doesn't even care to send a courtesy message. Their service is awful. I will not purchase from them anymore. It is not the only website selling these products.
Hello IPW, thank you for writing to us. I am sorry to hear that you are without your order and that you have not heard back from us. I would like to check on this for you and would appreciate if you c...
Read moreould provide me with your order number. I look forward to hearing from you.Order Number 27704979. 5 messages in Total since 11 December, not a single response until today. That's how bad your team treat your customers on purchases worth a couple 100 dollars.
Two Months In, NO proper response regarding my order. No status update. Absolutely Nothing. I have not got the products. Very disappointed with your service.
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Hello Kim, thank you for reaching out to us here regarding your delay order. My apologies that we could not deliver your order in time. May I please request you to provide me with your order number fo...
Read morer me to check and locate the whereabouts of your parcel and get back to you with an update. Thank you